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North America Conversational Computing Platform Market Report and Forecast 2024-2032

Market Outlook

According to the report by Expert Market Research (EMR), the North America conversational computing platform market reached a value of USD 5.84 billion in 2023. Aided by the accelerating adoption of AI and machine learning technologies, alongside the increasing demand for enhanced customer service experiences, the market is projected to further grow at a CAGR of 30.1% between 2024 and 2032 to reach a value of USD 64.14 billion by 2032.

Conversational computing platforms encompass a range of technologies including chatbots, voice assistants, and interactive voice response systems that facilitate human-like interactions between computers and humans. These platforms are powered by advanced natural language processing (NLP), machine learning, and artificial intelligence (AI) technologies, enabling them to understand, process, and respond to human language in a coherent and contextually relevant manner. They are increasingly being implemented across various sectors including retail, healthcare, finance, and customer service to provide 24/7 assistance, automate customer support, and enhance user engagement.

According to the North America conversational computing platform market analysis, businesses are leveraging conversational AI to offer personalised customer experiences, reduce response times, and manage a higher volume of customer interactions without compromising quality. This shift towards automation and AI-driven interactions is poised to redefine customer service paradigms, making conversational computing platforms an indispensable tool for businesses looking to thrive in the digital age.

The application of conversational computing platforms in North America is not limited to customer service. In healthcare, they are being used for patient triage, appointment scheduling, and providing personalised health reminders. In the retail sector, conversational platforms power shopping assistants that offer product recommendations and assist in the shopping process. Financial institutions use these technologies for fraud alerts, transaction inquiries, and personalised financial advice, showcasing the platforms' versatility and adaptability across different use cases.

The United States accounts for a significant portion of the North America conversational computing platform market share, owing to its strong technological infrastructure, significant investments in AI and machine learning research, and the presence of leading technology firms. Canada and Mexico are also witnessing growth in the adoption of conversational computing platforms, driven by the increasing awareness of the benefits these technologies offer in terms of customer engagement and operational efficiency.

Market Segmentation

The market can be divided based on type, deployment type, end use, and country.

Market Breakup by Type

• Virtual Digital Assistant
• Chatbots

Market Breakup by Deployment Type

• Cloud
• On-Premise

Market Breakup by End Use

• BFSI
• Retail and E-commerce
• Healthcare and Life Science
• Travel and Hospitality
• Telecom
• Media and Entertainment
• Others

Market Breakup by Country

• United States of America
• Canada

Competitive Landscape

The EMR report looks into the market shares, plant turnarounds, capacities, investments, and mergers and acquisitions, among other major developments, of the leading companies operating in the North America conversational computing platform market. Some of the major players explored in the report by Expert Market Research are as follows:

• Amazon Web Services, Inc.
• Alphabet Inc. (Google LLC)
• IBM Corporation
• Microsoft Corporation
• Oracle Corp.
• OpenAI OpCo, LLC
• Cognigy GmbH
• Tagove Limited (Acquire)
• Bitonic Technology Labs Inc.
• Conversica, Inc.
• Others

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*We at Expert Market Research always strive to provide you with the latest information. The numbers in the article are only indicative and may be different from the actual report.