The Healthcare CRM market is projected to reach USD 41.66 billion by 2033, up from USD 16.25 billion in 2023, reflecting a compound annual growth rate (CAGR) of 13.01% from 2023 to 2033. Healthcare Customer Relationship Management (CRM) involves specialized software designed to enhance and streamline interactions between healthcare providers and patients, as well as manage relationships with other stakeholders in the healthcare system. These systems allow healthcare organizations to effectively collect, organize, and utilize patient information, thereby improving communication and engagement. Common features of Healthcare CRM systems include appointment scheduling, patient data management, and communication tools. By fostering better patient relationships and optimizing internal processes, Healthcare CRM helps enhance patient satisfaction, improve healthcare delivery, and achieve better overall outcomes in the healthcare sector.
The latest research report by Evolve Business Intelligence explores the various factors influencing the global market. It includes an analysis of the current market size, forecasts for key segments and regions, and the driving forces behind market growth. The report examines the potential impacts of key trends on business strategies and provides a SWOT analysis of critical sectors for each major competitor and customer group. This valuable data highlights the conglomerates likely to impact the industry, crucial for any company planning to invest strategically over the next five years. These insights complement our initial quantitative study, aiding in new investments and strategic planning to mitigate threats in existing sectors.
Segments covered
By Component (Software, Services)
By Application (Customer Service & Support, Marketing, CRM Analytics, Others)
By End User (Healthcare Providers, Healthcare Payers)
Key players
Com Inc
Microsoft Corporation
Oracle Corporation
Pegasystems Inc
Sage Group Plc
SAP SE
SugarCRM
Zoho Corporation Pvt Ltd
Cerner Corporation
Keona Health
- CHAPTER 1. Executive Summary
- CHAPTER 2. Scope of the Study
- 2.1. Market Definition
- 2.2. Market Scope & Segmentation
- 2.2.1. Objective of Report
- CHAPTER 3. Evolve BI Methodology
- 3.1. Data Collection & Validation Approach
- 3.2. Market Size Estimation and Forecast
- CHAPTER 4. Exclusive Analysis
- 4.1. Market Opportunity Score
- 4.1.1. Component Segement – Market Opportunity Score
- 4.1.2. Application Segment – Market Opportunity Score
- 4.1.3. End User Segment – Market Opportunity Score
- 4.2. Key Market Influencing Indicators
- CHAPTER 5. Market Insights and Trends
- 5.1. Value Chain Analysis
- 5.1.1. Raw Material
- 5.1.2. Manufacturing Process
- 5.1.3. Distribution Channel
- 5.1.4. End User
- 5.2. Porter’s Five Forces Analysis
- 5.2.1. Bargaining Power of Buyers
- 5.2.2. Bargaining Power of Suppliers
- 5.2.3. Threat of New Entrant
- 5.2.4. Threat of Substitute
- 5.2.5. Industry Rivalry
- 5.3. COVID-19 Impact and Post COVID Scenario on Healthcare CRM Market
- 5.3.1. Impact of COVID-19
- 5.3.2. Government Support and Industry Revival Policies
- 5.3.3. Measures Taken by Companies to Mitigate Negative Impact
- 5.3.4. Post COVID Trend
- CHAPTER 6. MArket Dynamics
- 6.1. Introduction
- 6.2. Drivers
- 6.2.1. Driver 1
- 6.2.2. Driver 2
- 6.2.3. Driver 3
- 6.3. Restraints
- 6.3.1. Restraint 1
- 6.3.2. Restraint 2
- 6.4. Opportunity
- 6.4.1. Opportunity 1
- CHAPTER 7. Global Healthcare CRM Market, By Component
- 7.1. Introduction
- 7.1.1. Software
- 7.1.2. Services
- CHAPTER 8. Global Healthcare CRM Market, By Application
- 8.1. Introduction
- 8.1.1. Customer Service & Support
- 8.1.2. Marketing
- 8.1.3. CRM Analytics
- 8.1.4. Others
- CHAPTER 9. Global Healthcare CRM Market, By End User
- 9.1. Introduction
- 9.1.1. Healthcare Providers
- 9.1.2. Healthcare Payers
- CHAPTER 10. Global Healthcare CRM Market, By Region
- 10.1. Introduction
- 10.2. NORTH AMERICA
- 10.2.1. North America: Market Size and Forecast, By Country, 2023 – 2033 ($ Million)
- 10.2.2. North America: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.2.3. North America: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.2.4. North America: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.2.5. US
- 10.2.5.1. US: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.2.5.2. US: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.2.5.3. US: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.2.6. CANADA
- 10.2.6.1. Canada: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.2.6.2. Canada: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.2.6.3. Canada: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.2.7. MEXICO
- 10.2.7.1. Mexico: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.2.7.2. Mexico: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.2.7.3. Mexico: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.3. Europe
- 10.3.1. Europe: Market Size and Forecast, By Country, 2023 – 2033 ($ Million)
- 10.3.2. Europe: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.3.3. Europe: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.3.4. Europe: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.3.5. U.K.
- 10.3.5.1. U.K.: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.3.5.2. U.K.: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.3.5.3. U.K.: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.3.6. GERMANY
- 10.3.6.1. Germany: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.3.6.2. Germany: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.3.6.3. Germany: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.3.7. FRANCE
- 10.3.7.1. France: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.3.7.2. France: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.3.7.3. France: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.3.8. ITALY
- 10.3.8.1. Italy: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.3.8.2. Italy: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.3.8.3. Italy: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.3.9. SPAIN
- 10.3.9.1. Spain: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.3.9.2. Spain: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.3.9.3. Spain: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.3.10. BENELUX
- 10.3.10.1. BeNeLux: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.3.10.2. BeNeLux: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.3.10.3. BeNeLux: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.3.11. RUSSIA
- 10.3.11.1. Russia: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.3.11.2. Russia: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.3.11.3. Russia: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.3.12. REST OF EUROPE
- 10.3.12.1. Rest of Europe: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.3.12.2. Rest of Europe: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.3.12.3. Rest of Europe: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.4. Asia Pacific
- 10.4.1. Asia Pacific: Market Size and Forecast, By Country, 2023 – 2033 ($ Million)
- 10.4.2. Asia Pacific: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.4.3. Asia Pacific: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.4.4. Asia Pacific: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.4.5. CHINA
- 10.4.5.1. China: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.4.5.2. China: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.4.5.3. China: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.4.6. JAPAN
- 10.4.6.1. Japan: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.4.6.2. Japan: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.4.6.3. Japan: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.4.7. INDIA
- 10.4.7.1. India: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.4.7.2. India: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.4.7.3. India: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.4.8. SOUTH KOREA
- 10.4.8.1. South Korea: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.4.8.2. South Korea: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.4.8.3. South Korea: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.4.9. THAILAND
- 10.4.9.1. Thailand: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.4.9.2. Thailand: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.4.9.3. Thailand: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.4.10. INDONESIA
- 10.4.10.1. Indonesia: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.4.10.2. Indonesia: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.4.10.3. Indonesia: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.4.11. MALAYSIA
- 10.4.11.1. Malaysia: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.4.11.2. Malaysia: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.4.11.3. Malaysia: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.4.12. AUSTRALIA
- 10.4.12.1. Australia: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.4.12.2. Australia: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.4.12.3. Australia: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.4.13. REST FO ASIA PACIFIC
- 10.4.13.1. Rest fo Asia Pacific: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.4.13.2. Rest fo Asia Pacific: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.4.13.3. Rest fo Asia Pacific: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.5. South America
- 10.5.1. South America: Market Size and Forecast, By Country, 2023 – 2033 ($ Million)
- 10.5.2. South America: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.5.3. South America: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.5.4. South America: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.5.5. BRAZIL
- 10.5.5.1. Brazil: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.5.5.2. Brazil: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.5.5.3. Brazil: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.5.6. ARGENTINA
- 10.5.6.1. Argentina: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.5.6.2. Argentina: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.5.6.3. Argentina: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.5.7. REST OF SOUTH AMERICA
- 10.5.7.1. Rest of South America: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.5.7.2. Rest of South America: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.5.7.3. Rest of South America: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.6. Middle East & Africa
- 10.6.1. Middle East & Africa: Market Size and Forecast, By Country, 2023 – 2033 ($ Million)
- 10.6.2. Middle East & Africa: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.6.3. Middle East & Africa: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.6.4. Middle East & Africa: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.6.5. SAUDI ARABIA
- 10.6.5.1. Saudi Arabia: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.6.5.2. Saudi Arabia: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.6.5.3. Saudi Arabia: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.6.6. UAE
- 10.6.6.1. UAE: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.6.6.2. UAE: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.6.6.3. UAE: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.6.7. EGYPT
- 10.6.7.1. Egypt: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.6.7.2. Egypt: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.6.7.3. Egypt: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.6.8. SOUTH AFRICA
- 10.6.8.1. South Africa: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.6.8.2. South Africa: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.6.8.3. South Africa: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- 10.6.9. REST OF MIDDLE EAST & AFRICA
- 10.6.9.1. Rest of Middle East & Africa: Market Size and Forecast, By Component, 2023 – 2033 ($ Million)
- 10.6.9.2. Rest of Middle East & Africa: Market Size and Forecast, By Application, 2023 – 2033 ($ Million)
- 10.6.9.3. Rest of Middle East & Africa: Market Size and Forecast, By End User, 2023 – 2033 ($ Million)
- CHAPTER 12. Competitive Landscape
- 12.1. Competitior Benchmarking 2023
- 12.2. Market Share Analysis
- 12.3. Key Developments Analysis By Top 5 Companies
- 12.4. Market Share Acquisition Strategies: Analysis of Key Approaches Employed by Top Players
- CHAPTER 13. Company Profiles
- 13.1. Salesforce.Com Inc
- 13.1.1. Business Overview
- 13.1.2. Financial Analysis
- 13.1.2.1. Business Segment Revenue, 2020, 2021, 2022, $ Million
- 13.1.2.2. Geographic Revenue Mix, 2022 (% Share)
- 13.1.3. Product Portfolio
- 13.1.4. Recent Development and Strategies Adopted
- 13.1.5. SWOT Analysis
- 13.2. Microsoft Corporation
- 13.3. Oracle Corporation
- 13.4. Pegasystems Inc
- 13.5. Sage Group Plc
- 13.6. SAP SE
- 13.7. SugarCRM
- 13.8. Zoho Corporation Pvt Ltd
- 13.9. Cerner Corporation
- 13.10. Keona Health
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