Customer Experience Management Market

Best Price Guarantee	Publisher	Published Date	SKU
from $3,475	Evolve Business Intelligence	April, 2025	EVBI19932246

Best Price Guarantee
Price	from $3,475
Publisher	Evolve Business Intelligence
Published Date	April, 2025
SKU	EVBI19932246

Table of Contents
Description

The Customer Experience Management (CEM) Market is projected to reach USD 26.36 Billion by 2033, growing from USD 11.23 Billion in 2023 at a compound annual growth rate (CAGR) of 17.68% during the period from 2023 to 2033. CEM, also known as Customer Experience Management (CXM), is a strategic framework focused on understanding, monitoring, and enhancing customer interactions throughout their entire journey with a company. This approach involves collecting and analyzing customer feedback, utilizing data and analytics, and applying processes and technologies to improve every touchpoint across multiple channels. The primary objective of CEM is to foster strong customer relationships, boost satisfaction and loyalty, and drive business growth by consistently meeting or surpassing customer expectations.

The latest research report by Evolve Business Intelligence explores the various factors influencing the global market. It includes an analysis of the current market size, forecasts for key segments and regions, and the driving forces behind market growth. The report examines the potential impacts of key trends on business strategies and provides a SWOT analysis of critical sectors for each major competitor and customer group. This valuable data highlights the conglomerates likely to impact the industry, crucial for any company planning to invest strategically over the next five years. These insights complement our initial quantitative study, aiding in new investments and strategic planning to mitigate threats in existing sectors.

Segments covered

By Vertical (Retail, BFSI, Travel and Hospitality, IT and Telecom, Healthcare, Others)
By Touchpoint (Website, Store, Call Center, Mobile App, Others)
By Deployment Type (Cloud, On-premises)

Key players

Adobe
IBM
Oracle
Nokia
SAP
SDL
Teradata
InMoment
Sitecore
Manthan

CHAPTER 1. Executive Summary: CHAPTER 2. Scope of the Study; 2.1. Market Definition; 2.2. Market Scope & Segmentation; 2.2.1. Objective of Report; CHAPTER 3. Evolve BI Methodology; 3.1. Data Collection & Validation Approach; 3.2. Market Size Estimation and Forecast; CHAPTER 4. Exclusive Analysis; 4.1. Market Opportunity Score; 4.1.1. Vertical Segement – Market Opportunity Score; 4.1.2. Touchpoint Segment – Market Opportunity Score; 4.1.3. Deployment Type Segment – Market Opportunity Score; 4.2. Key Market Influencing Indicators; CHAPTER 5. Market Insights and Trends; 5.1. Value Chain Analysis; 5.1.1. Raw Material; 5.1.2. Manufacturing Process; 5.1.3. Distribution Channel; 5.1.4. End User; 5.2. Porter’s Five Forces Analysis; 5.2.1. Bargaining Power of Buyers; 5.2.2. Bargaining Power of Suppliers; 5.2.3. Threat of New Entrant; 5.2.4. Threat of Substitute; 5.2.5. Industry Rivalry; 5.3. COVID-19 Impact and Post COVID Scenario on Customer Experience Management Market; 5.3.1. Impact of COVID-19; 5.3.2. Government Support and Industry Revival Policies; 5.3.3. Measures Taken by Companies to Mitigate Negative Impact; 5.3.4. Post COVID Trend; CHAPTER 6. Market Dynamics; 6.1. Introduction; 6.2. Drivers; 6.2.1. Driver 1; 6.2.2. Driver 2; 6.2.3. Driver 3; 6.3. Restraints; 6.3.1. Restraint 1; 6.3.2. Restraint 2; 6.4. Opportunity; 6.4.1. Opportunity 1; CHAPTER 7. Customer Experience Management Market, By Vertical; 7.1. Introduction; 7.1.1. Retail; 7.1.2. BFSI; 7.1.3. Travel and Hospitality; 7.1.4. IT and Telecom; 7.1.5. Healthcare; 7.1.6. Others; CHAPTER 8 Customer Experience Management Market, By Touchpoint; 8.1. Introduction; 8.1.1. Website; 8.1.2. Store; 8.1.3. Call Center; 8.1.4. Mobile App; 8.1.5. Other; CHAPTER 9. Customer Experience Management Market, By Deployment Type; 9.1. Introduction; 9.1.1. Cloud; 9.1.2. On-premises; CHAPTER 10. Customer Experience Management Market, By Region; 10.1. Introduction; 10.2. NORTH AMERICA; 10.2.1. North America: Market Size and Forecast, By Country, 2023 – 2033 ($ Million); 10.2.2. North America: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.2.3. North America: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.2.4. North America: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.2.5. US; 10.2.5.1. US: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.2.5.2. US: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.2.5.3. US: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.2.6. CANADA; 10.2.6.1. Canada: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.2.6.2. Canada: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.2.6.3. Canada: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.2.7. MEXICO; 10.2.7.1. Mexico: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.2.7.2. Mexico: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.2.7.3. Mexico: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.3. Europe; 10.3.1. Europe: Market Size and Forecast, By Country, 2023 – 2033 ($ Million); 10.3.2. Europe: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.3.3. Europe: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.3.4. Europe: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.3.5. U.K.; 10.3.5.1. U.K.: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.3.5.2. U.K.: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.3.5.3. U.K.: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.3.6. GERMANY; 10.3.6.1. Germany: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.3.6.2. Germany: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.3.6.3. Germany: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.3.7. FRANCE; 10.3.7.1. France: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.3.7.2. France: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.3.7.3. France: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.3.8. ITALY; 10.3.8.1. Italy: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.3.8.2. Italy: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.3.8.3. Italy: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.3.9. SPAIN; 10.3.9.1. Spain: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.3.9.2. Spain: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.3.9.3. Spain: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.3.10. BENELUX; 10.3.10.1. BeNeLux: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.3.10.2. BeNeLux: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.3.10.3. BeNeLux: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.3.11. RUSSIA; 10.3.11.1. Russia: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.3.11.2. Russia: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.3.11.3. Russia: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.3.12. REST OF EUROPE; 10.3.12.1. Rest of Europe: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.3.12.2. Rest of Europe: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.3.12.3. Rest of Europe: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.4. Asia Pacific; 10.4.1. Asia Pacific: Market Size and Forecast, By Country, 2023 – 2033 ($ Million); 10.4.2. Asia Pacific: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.4.3. Asia Pacific: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.4.4. Asia Pacific: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.4.5. CHINA; 10.4.5.1. China: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.4.5.2. China: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.4.5.3. China: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.4.6. JAPAN; 10.4.6.1. Japan: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.4.6.2. Japan: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.4.6.3. Japan: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.4.7. INDIA; 10.4.7.1. India: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.4.7.2. India: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.4.7.3. India: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.4.8. SOUTH KOREA; 10.4.8.1. South Korea: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.4.8.2. South Korea: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.4.8.3. South Korea: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.4.9. THAILAND; 10.4.9.1. Thailand: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.4.9.2. Thailand: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.4.9.3. Thailand: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.4.10. INDONESIA; 10.4.10.1. Indonesia: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.4.10.2. Indonesia: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.4.10.3. Indonesia: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.4.11. MALAYSIA; 10.4.11.1. Malaysia: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.4.11.2. Malaysia: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.4.11.3. Malaysia: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.4.12. AUSTRALIA; 10.4.12.1. Australia: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.4.12.2. Australia: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.4.12.3. Australia: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.4.13. REST FO ASIA PACIFIC; 10.4.13.1. Rest fo Asia Pacific: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.4.13.2. Rest fo Asia Pacific: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.4.13.3. Rest fo Asia Pacific: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.5. South America; 10.5.1. South America: Market Size and Forecast, By Country, 2023 – 2033 ($ Million); 10.5.2. South America: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.5.3. South America: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.5.4. South America: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.5.5. BRAZIL; 10.5.5.1. Brazil: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.5.5.2. Brazil: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.5.5.3. Brazil: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.5.6. ARGENTINA; 10.5.6.1. Argentina: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.5.6.2. Argentina: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.5.6.3. Argentina: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.5.7. REST OF SOUTH AMERICA; 10.5.7.1. Rest of South America: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.5.7.2. Rest of South America: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.5.7.3. Rest of South America: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.6. Middle East & Africa; 10.6.1. Middle East & Africa: Market Size and Forecast, By Country, 2023 – 2033 ($ Million); 10.6.2. Middle East & Africa: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.6.3. Middle East & Africa: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.6.4. Middle East & Africa: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.6.5. SAUDI ARABIA; 10.6.5.1. Saudi Arabia: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.6.5.2. Saudi Arabia: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.6.5.3. Saudi Arabia: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.6.6. UAE; 10.6.6.1. UAE: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.6.6.2. UAE: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.6.6.3. UAE: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.6.7. EGYPT; 10.6.7.1. Egypt: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.6.7.2. Egypt: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.6.7.3. Egypt: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.6.8. SOUTH AFRICA; 10.6.8.1. South Africa: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.6.8.2. South Africa: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.6.8.3. South Africa: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); 10.6.9. REST OF MIDDLE EAST & AFRICA; 10.6.9.1. Rest of Middle East & Africa: Market Size and Forecast, By Vertical, 2023 – 2033 ($ Million); 10.6.9.2. Rest of Middle East & Africa: Market Size and Forecast, By Touchpoint, 2023 – 2033 ($ Million); 10.6.9.3. Rest of Middle East & Africa: Market Size and Forecast, By Deployment Type, 2023 – 2033 ($ Million); CHAPTER 12. Competitive Landscape; 12.1. Competitior Benchmarking 2023; 12.2. Market Share Analysis; 12.3. Key Developments Analysis By Top 5 Companies; 12.4. Market Share Acquisition Strategies: Analysis of Key Approaches Employed by Top Players; CHAPTER 13. Company Profiles; 13.1. Adobe; 13.1.1. Introduction; 13.1.2. Financial Analysis; 13.1.2.1. Business Segment Revenue, 2020, 2021, 2022, $ Million; 13.1.2.2. Geographic Revenue Mix, 2022 (% Share); 13.1.3. Product Portfolio; 13.1.4. Recent Development and Strategies Adopted; 13.1.5. SWOT Analysis; 13.2. IBM; 13.3. Oracle; 13.4. Nokia; 13.5. SAP; 13.6. SDL; 13.7. Teradata; 13.8. InMoment; 13.9 Sitecore; 13.10 Manthan