Interactive Kiosk Market by Component (Hardware, Software and Service), Offering (Bank Kiosks, Self-Service Kiosks and Vending Kiosks), Location (Indoor and Outdoor), Panel Size, End-User and Geography - Global Industry Analysis, Opportunities and Forecas

Interactive Kiosk Market by Component (Hardware, Software and Service), Offering (Bank Kiosks, Self-Service Kiosks and Vending Kiosks), Location (Indoor and Outdoor), Panel Size, End-User and Geography - Global Industry Analysis, Opportunities and Forecast up to 2030

Interactive Kiosk Market Size

The global interactive kiosk market was valued at $36.94 billion in 2024 and is projected to reach $62.31 billion by 2030, growing at a CAGR of 9.1% during the forecast period.

Interactive Kiosk Market Overview

Interactive kiosks have emerged as ubiquitous portals to information and services. These self-service terminals, equipped with user-friendly interfaces, foster user interaction with digital content and functionalities. Their applications extend beyond mere information sharing, encompassing retail transactions, bill payments, navigational assistance, and tourism promotion. Notably, the healthcare and travel industries leverage the efficiency of interactive kiosks to facilitate the seamless acquisition of user data while offering convenient access to relevant information. Consequently, these versatile digital assets have solidified their presence across diverse spheres, enhancing the user experience and streamlining workflows within various sectors.

Interactive Kiosk Market Dynamics

• The interactive kiosk market is expected to witness significant growth in the future due to the rising demand for a convenient and user-friendly shopping experience and self-service kiosks across the retail, entertainment, and BFSI industries.
• Additionally, enhanced applications over conventional services are the prominent factors driving the growth of the market.
• However, the high maintenance and installation costs associated with kiosks are restraining market growth.
• On the contrary, the integration of intelligent personal assistants and knowledge navigator technology is creating opportunities for market growth.

Impact of COVID-19 on the Interactive Kiosk Market

The global COVID-19 pandemic triggered significant disruptions in the interactive kiosk market, causing a sharp decline in revenue generation and demand for kiosks across prominent suppliers. Operational activities were severely hampered by supply chain disturbances, warehouse closures, and manufacturing facility shutdowns, hindering product delivery and fulfillment. However, amidst these challenges, a unique opportunity emerged: the heightened demand for touchless self-service solutions. As social distancing became a societal imperative, interactive kiosks offering independent customer interaction filled a critical gap in the market. The inherent ability of self-service kiosks to minimize human interaction while providing convenient service positioned them as an ideal solution for the pandemic era, potentially paving the way for significant market expansion in the near future.

By Type, ATM Kiosks Segment to Hold Major Share in the Interactive Kiosk Market

The ATM kiosks segment is expected to have a huge demand in the interactive kiosk market during the forecast period due to self-service terminals, revolutionizing access to banking services at any time. These compact and flexible kiosks empower customers with convenient and feasible channels for conducting financial transactions, both within bank branches and off-premises. According to a 2020 World Bank report, ATM density has reached remarkable levels, highlighting their widespread adoption. However, advancements in kiosk technology have spurred the development of even more versatile ATM variants, notably the Interactive Teller Machine (ITM).

By Geography, Asia-Pacific is expected to have the highest CAGR during the forecast period.

The interactive kiosk market in Asia Pacific presents a compelling growth trajectory, driven by several key factors such as the region boasts a large and rapidly expanding population, coupled with a robust manufacturing base and supportive regulatory environment. This combination fosters a fertile ground for kiosk adoption. Moreover, the increasing popularity of diverse kiosk types, alongside rapid technological advancements in countries like India and China, further fuels market expansion. Additionally, burgeoning urbanization across the region fosters the development of modern infrastructure, including malls, entertainment venues, and public spaces, which increasingly incorporate interactive kiosks for enhanced convenience and engagement. Finally, growing awareness of the benefits offered by self-service kiosks, particularly in sectors like entertainment, banking, hospitality, and healthcare, unlocks further promising opportunities for the Asia Pacific market. In essence, the region's dynamic demographics, evolving lifestyle trends, and robust infrastructure development combine to create a vibrant ecosystem for interactive kiosks to flourish.

Key Target Audience:

• Kiosk Manufacturers
• Payment Processing Companies
• Kiosk Distributors And Resellers
• Network Providers
• Investors And Venture Capitalists

List of the Key Players Profiled in the Report Includes:

• Embross
• Glory Global Solutions (International) Limited
• iQmetrix
• REDYREF
• DynaTouch
• Peerless-AV
• CSA Service Solutions
• H32 Design and Development, LLC
• ZIVELO
• Meridian Kiosks
• KIOSK Information Systems
• Olea Kiosks Inc.
• SITA
• NCR Corporation
• Diebold Nixdorf, Inc.
• Advantech Co., Ltd

Recent Developments:

• In January 2024, Advantech officially inaugurated the ASEAN Shared Service Center (ASSC) in Penang, Malaysia, aimed at bolstering customer service across the Asia-Pacific region. The company's initial project under ASSC involves the signing of a Letter of Intent (LOI) with Piacom, a system integrator (SI) affiliated with Petrolimex, a Vietnamese petroleum group. Additionally, Advantech has introduced the University Co-Creation (UCC) Worldwide Expansion Plan, to establish a comprehensive talent development ecosystem. This initiative encompasses collaboration between industry and academia, localized services, and the strategic pursuit of goals, particularly emphasizing industry nurturing and localization in regions experiencing significant growth in the IoT sector and a demand for skilled professionals.

Market Segmentation:

The research report includes in-depth coverage of the industry analysis with size, share, and forecast for the below segments:

Market by, Component:

• Hardware
• Software and Service

Market by, Offering:

• Bank Kiosks
• Self-Service Kiosks
• Vending Kiosks

Market by, Location:

• Indoor Interactive Kiosks
• Outdoor Interactive Kiosks

Market by, Panel Size:

• 17 Inch - 32 Inch
• Above 32 Inches

Market by, End User:

• Retail
• Healthcare
• Banking & Financial Services
• Food & Beverages
• Government
• Transportation
• Hospitality
• Entertainment
• Other End Users

Market by, Geography:

The Interactive Kiosk market report also analyzes the major geographic regions and countries of the market. The regions and countries covered in the study include:

• North America (The United States, Canada, Mexico), Market Estimates, Forecast & Opportunity Analysis
• Europe (Germany, France, UK, Italy, Spain, Rest of Europe), Market Estimates, Forecast & Opportunity Analysis
• Asia Pacific (China, Japan, India, South Korea, Australia, New Zealand, Rest of Asia Pacific), Market Estimates, Forecast & Opportunity Analysis
• South America (Brazil, Argentina, Chile, Rest of South America), Market Estimates, Forecast & Opportunity Analysis
• Middle East & Africa (UAE, Saudi Arabia, Qatar, Iran, South Africa, Rest of Middle East & Africa), Market Estimates, Forecast & Opportunity Analysis

What Can be Explored with this Research Report:

• Understand the key trends that will drive the market and the challenges it faces in the current market scenario
• Identify growth opportunities
• Porter’s five force analysis
• In-depth analysis of market segments, and regions/countries predicted to observe promising growth
• Historical and forecast size of the market in terms of revenue (USD Million)
• Company profiling with key products and solution offerings, key financial information, SWOT analysis, and business strategies adopted