Global Customer Feedback Software Competitive Landscape Professional Research Report 2025

Research Summary

Customer feedback software is a specialized tool or platform designed to collect, analyze, and manage feedback from customers regarding their experiences with a company＇s products, services, or interactions. This software provides businesses with a centralized and systematic way to gather feedback through various channels, such as online surveys, email, social media, and website feedback forms. It allows companies to capture both quantitative data, such as ratings and scores, as well as qualitative data, including comments and suggestions. Customer feedback software then analyzes and interprets the data, generating valuable insights that help businesses understand customer needs, preferences, and pain points. These insights enable companies to make data-driven decisions to improve their offerings, optimize customer service, and enhance overall customer experience. By actively seeking and acting upon customer feedback, companies can build stronger relationships with their customers, boost loyalty, and drive continuous improvement in their products and services.

According to DIResearch's in-depth investigation and research, the global Customer Feedback Software market size was valued at XX Million USD in 2024 and is projected to reach XX Million USD by 2032, with a CAGR of XX% (2025-2032). Notably, the China market has changed rapidly in the past few years. By 2024, China's market size is expected to be XX Million USD, representing approximately XX% of the global market share. By 2032, it is anticipated to grow further to XX Million USD, contributing XX% to the worldwide market share.

The major global  manufacturers of Customer Feedback Software include HubSpot, Zendesk, Qualtrics, SurveyMonkey, Bazaarvoice, Trustpilot, Yotpo, Clarabridge, EKomi, PowerReviews, AskNicely, TurnTo etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.

This report studies the market size, price trends and future development prospects of Customer Feedback Software. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Customer Feedback Software market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.

The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Customer Feedback Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Customer Feedback Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.  

The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.

Global Key Manufacturers of Customer Feedback Software Include:

HubSpot

Zendesk

Qualtrics

SurveyMonkey

Bazaarvoice

Trustpilot

Yotpo

Clarabridge

EKomi

PowerReviews

AskNicely

TurnTo

Customer Feedback Software Product Segment Include:

Cloud Based

Web Based

Customer Feedback Software Product Application Include:

Large Enterprises

SMEs

Chapter Scope

Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends

Chapter 2: Global Customer Feedback Software Industry PESTEL Analysis

Chapter 3: Global Customer Feedback Software Industry Porter’s Five Forces Analysis

Chapter 4: Global Customer Feedback Software Major Regional Market Size and Forecast Analysis

Chapter 5: Global Customer Feedback Software Market Size and Forecast by Type and Application Analysis

Chapter 6: North America Passenger Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 7: Europe Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 8: China Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 9: APAC (Excl. China) Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 10: Latin America Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 11: Middle East and Africa Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 12: Global Customer Feedback Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)

Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)

Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers

Chapter 15: Research Findings and Conclusion

Chapter 16: Methodology and Data Sources