Research Summary
Conversational AI platforms are advanced software solutions that leverage artificial intelligence and natural language processing technologies to enable human-like interactions between machines and users. These platforms can understand and interpret spoken or written language, allowing users to interact with applications, chatbots, virtual assistants, or other systems through natural conversation. Conversational AI platforms are designed to understand context, respond intelligently to queries, and learn from interactions to continuously improve their performance. They find applications in various industries, including customer support, sales, healthcare, and more, where they enhance user experiences, automate tasks, and provide personalized and efficient services. These platforms play a vital role in transforming the way businesses and users engage with technology, making interactions more intuitive, efficient, and human-like.
According to DIResearch's in-depth investigation and research, the global Conversational AI Platforms market size was valued at XX Million USD in 2024 and is projected to reach XX Million USD by 2032, with a CAGR of XX% (2025-2032). Notably, the China market has changed rapidly in the past few years. By 2024, China's market size is expected to be XX Million USD, representing approximately XX% of the global market share. By 2032, it is anticipated to grow further to XX Million USD, contributing XX% to the worldwide market share.
The major global manufacturers of Conversational AI Platforms include Acobot, ExecVision, FunnelDash, Gong.io, Activechat, LivePerson, Marchex, LiveChat, Brazen, Continually, SmatSocial, Kommunicate, Solvemate, Hellomybot, Bold360, Chatfuel, Smith.ai, Conversica, Locobuzz Solutions, Recast.AI, Dialogflow, ApexChat, BotXO, SoundHound, OneReach.ai, Synthetix etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of Conversational AI Platforms. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Conversational AI Platforms market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Conversational AI Platforms market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Conversational AI Platforms industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of Conversational AI Platforms Include:
Acobot
ExecVision
FunnelDash
Gong.io
Activechat
LivePerson
Marchex
LiveChat
Brazen
Continually
SmatSocial
Kommunicate
Solvemate
Hellomybot
Bold360
Chatfuel
Smith.ai
Conversica
Locobuzz Solutions
Recast.AI
Dialogflow
ApexChat
BotXO
SoundHound
OneReach.ai
Synthetix
Conversational AI Platforms Product Segment Include:
Web Conversational AI Platform
App Conversational AI Platform
Conversational AI Platforms Product Application Include:
Large Enterprises
SMEs
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global Conversational AI Platforms Industry PESTEL Analysis
Chapter 3: Global Conversational AI Platforms Industry Porter’s Five Forces Analysis
Chapter 4: Global Conversational AI Platforms Major Regional Market Size and Forecast Analysis
Chapter 5: Global Conversational AI Platforms Market Size and Forecast by Type and Application Analysis
Chapter 6: North America Passenger Conversational AI Platforms Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe Conversational AI Platforms Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China Conversational AI Platforms Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) Conversational AI Platforms Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America Conversational AI Platforms Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa Conversational AI Platforms Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global Conversational AI Platforms Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
- 1 Conversational AI Platforms Market Overview
- 1.1 Product Definition and Statistical Scope
- 1.2 Conversational AI Platforms Product by Type
- 1.2.1 Web Conversational AI Platform
- 1.2.2 App Conversational AI Platform
- 1.3 Conversational AI Platforms Product by Application
- 1.3.1 Large Enterprises
- 1.3.2 SMEs
- 1.4 Global Conversational AI Platforms Market Size Analysis (2020-2032)
- 1.5 Conversational AI Platforms Market Development Status and Trends
- 1.5.1 Conversational AI Platforms Industry Development Status Analysis
- 1.5.2 Conversational AI Platforms Industry Development Trends Analysis
- 2 Conversational AI Platforms Market PESTEL Analysis
- 2.1 Political Factors Analysis
- 2.2 Economic Factors Analysis
- 2.3 Social Factors Analysis
- 2.4 Technological Factors Analysis
- 2.5 Environmental Factors Analysis
- 2.6 Legal Factors Analysis
- 3 Conversational AI Platforms Market Porter's Five Forces Analysis
- 3.1 Competitive Rivalry
- 3.2 Threat of New Entrants
- 3.3 Bargaining Power of Suppliers
- 3.4 Bargaining Power of Buyers
- 3.5 Threat of Substitutes
- 4 Global Conversational AI Platforms Market Analysis by Regions
- 4.1 Global Conversational AI Platforms Overall Market: 2024 VS 2025 VS 2032
- 4.2 Global Conversational AI Platforms Revenue and Forecast Analysis (2020-2032)
- 4.2.1 Global Conversational AI Platforms Revenue and Market Share by Region (2020-2025)
- 4.2.2 Global Conversational AI Platforms Revenue Forecast by Region (2026-2032)
- 5 Global Conversational AI Platforms Market Size by Type and Application
- 5.1 Global Conversational AI Platforms Market Size by Type (2020-2032)
- 5.2 Global Conversational AI Platforms Market Size by Application (2020-2032)
- 6 North America
- 6.1 North America Conversational AI Platforms Market Size and Growth Rate Analysis (2020-2032)
- 6.2 North America Key Manufacturers Analysis
- 6.3 North America Conversational AI Platforms Market Size by Type
- 6.4 North America Conversational AI Platforms Market Size by Application
- 6.5 North America Conversational AI Platforms Market Size by Country
- 6.5.1 US
- 6.5.2 Canada
- 7 Europe
- 7.1 Europe Conversational AI Platforms Market Size and Growth Rate Analysis (2020-2032)
- 7.2 Europe Key Manufacturers Analysis
- 7.3 Europe Conversational AI Platforms Market Size by Type
- 7.4 Europe Conversational AI Platforms Market Size by Application
- 7.5 Europe Conversational AI Platforms Market Size by Country
- 7.5.1 Germany
- 7.5.2 France
- 7.5.3 United Kingdom
- 7.5.4 Italy
- 7.5.5 Spain
- 7.5.6 Benelux
- 8 China
- 8.1 China Conversational AI Platforms Market Size and Growth Rate Analysis (2020-2032)
- 8.2 China Key Manufacturers Analysis
- 8.3 China Conversational AI Platforms Market Size by Type
- 8.4 China Conversational AI Platforms Market Size by Application
- 9 APAC (excl. China)
- 9.1 APAC (excl. China) Conversational AI Platforms Market Size and Growth Rate Analysis (2020-2032)
- 9.2 APAC (excl. China) Key Manufacturers Analysis
- 9.3 APAC (excl. China) Conversational AI Platforms Market Size by Type
- 9.4 APAC (excl. China) Conversational AI Platforms Market Size by Application
- 9.5 APAC (excl. China) Conversational AI Platforms Market Size by Country
- 9.5.1 Japan
- 9.5.2 South Korea
- 9.5.3 India
- 9.5.4 Australia
- 9.5.5 Southeast Asia
- 10 Latin America
- 10.1 Latin America Conversational AI Platforms Market Size and Growth Rate Analysis (2020-2032)
- 10.2 Latin America Key Manufacturers Analysis
- 10.3 Latin America Conversational AI Platforms Market Size by Type
- 10.4 Latin America Conversational AI Platforms Market Size by Application
- 10.5 Latin America Conversational AI Platforms Market Size by Country
- 10.5.1 Mexico
- 10.5.2 Brazil
- 11 Middle East & Africa
- 11.1 Middle East & Africa Conversational AI Platforms Market Size and Growth Rate Analysis (2020-2032)
- 11.2 Middle East & Africa Key Manufacturers Analysis
- 11.3 Middle East & Africa Conversational AI Platforms Market Size by Type
- 11.4 Middle East & Africa Conversational AI Platforms Market Size by Application
- 11.5 Middle East & Africa Conversational AI Platforms Market Size by Country
- 11.5.1 Saudi Arabia
- 11.5.2 South Africa
- 12 Competition by Manufacturers
- 12.1 Global Conversational AI Platforms Market Revenue by Key Manufacturers (2021-2025)
- 12.2 Conversational AI Platforms Competitive Landscape Analysis and Market Dynamic
- 12.2.1 Conversational AI Platforms Competitive Landscape Analysis
- 12.2.2 Global Key Manufacturers Headquarter Location and Key Area Sales
- 12.2.3 Market Dynamic
- 13 Key Companies Analysis
- 13.1 Acobot
- 13.1.1 Acobot Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.1.2 Acobot Conversational AI Platforms Product Portfolio
- 13.1.3 Acobot Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.2 ExecVision
- 13.2.1 ExecVision Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.2.2 ExecVision Conversational AI Platforms Product Portfolio
- 13.2.3 ExecVision Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.3 FunnelDash
- 13.3.1 FunnelDash Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.3.2 FunnelDash Conversational AI Platforms Product Portfolio
- 13.3.3 FunnelDash Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.4 Gong.io
- 13.4.1 Gong.io Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.4.2 Gong.io Conversational AI Platforms Product Portfolio
- 13.4.3 Gong.io Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.5 Activechat
- 13.5.1 Activechat Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.5.2 Activechat Conversational AI Platforms Product Portfolio
- 13.5.3 Activechat Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.6 LivePerson
- 13.6.1 LivePerson Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.6.2 LivePerson Conversational AI Platforms Product Portfolio
- 13.6.3 LivePerson Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.7 Marchex
- 13.7.1 Marchex Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.7.2 Marchex Conversational AI Platforms Product Portfolio
- 13.7.3 Marchex Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.8 LiveChat
- 13.8.1 LiveChat Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.8.2 LiveChat Conversational AI Platforms Product Portfolio
- 13.8.3 LiveChat Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.9 Brazen
- 13.9.1 Brazen Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.9.2 Brazen Conversational AI Platforms Product Portfolio
- 13.9.3 Brazen Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.10 Continually
- 13.10.1 Continually Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.10.2 Continually Conversational AI Platforms Product Portfolio
- 13.10.3 Continually Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.11 SmatSocial
- 13.11.1 SmatSocial Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.11.2 SmatSocial Conversational AI Platforms Product Portfolio
- 13.11.3 SmatSocial Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.12 Kommunicate
- 13.12.1 Kommunicate Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.12.2 Kommunicate Conversational AI Platforms Product Portfolio
- 13.12.3 Kommunicate Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.13 Solvemate
- 13.13.1 Solvemate Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.13.2 Solvemate Conversational AI Platforms Product Portfolio
- 13.13.3 Solvemate Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.14 Hellomybot
- 13.14.1 Hellomybot Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.14.2 Hellomybot Conversational AI Platforms Product Portfolio
- 13.14.3 Hellomybot Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.15 Bold360
- 13.15.1 Bold360 Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.15.2 Bold360 Conversational AI Platforms Product Portfolio
- 13.15.3 Bold360 Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.16 Chatfuel
- 13.16.1 Chatfuel Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.16.2 Chatfuel Conversational AI Platforms Product Portfolio
- 13.16.3 Chatfuel Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.17 Smith.ai
- 13.17.1 Smith.ai Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.17.2 Smith.ai Conversational AI Platforms Product Portfolio
- 13.17.3 Smith.ai Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.18 Conversica
- 13.18.1 Conversica Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.18.2 Conversica Conversational AI Platforms Product Portfolio
- 13.18.3 Conversica Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.19 Locobuzz Solutions
- 13.19.1 Locobuzz Solutions Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.19.2 Locobuzz Solutions Conversational AI Platforms Product Portfolio
- 13.19.3 Locobuzz Solutions Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.20 Recast.AI
- 13.20.1 Recast.AI Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.20.2 Recast.AI Conversational AI Platforms Product Portfolio
- 13.20.3 Recast.AI Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.21 Dialogflow
- 13.21.1 Dialogflow Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.21.2 Dialogflow Conversational AI Platforms Product Portfolio
- 13.21.3 Dialogflow Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.22 ApexChat
- 13.22.1 ApexChat Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.22.2 ApexChat Conversational AI Platforms Product Portfolio
- 13.22.3 ApexChat Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.23 BotXO
- 13.23.1 BotXO Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.23.2 BotXO Conversational AI Platforms Product Portfolio
- 13.23.3 BotXO Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.24 SoundHound
- 13.24.1 SoundHound Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.24.2 SoundHound Conversational AI Platforms Product Portfolio
- 13.24.3 SoundHound Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.25 OneReach.ai
- 13.25.1 OneReach.ai Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.25.2 OneReach.ai Conversational AI Platforms Product Portfolio
- 13.25.3 OneReach.ai Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.26 Synthetix
- 13.26.1 Synthetix Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.26.2 Synthetix Conversational AI Platforms Product Portfolio
- 13.26.3 Synthetix Conversational AI Platforms Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 14 Industry Chain Analysis
- 14.1 Conversational AI Platforms Industry Chain Analysis
- 14.2 Conversational AI Platforms Industry Raw Material and Suppliers Analysis
- 14.2.1 Conversational AI Platforms Key Raw Material Supply Analysis
- 14.2.2 Raw Material Suppliers and Contact Information
- 14.3 Conversational AI Platforms Typical Downstream Customers
- 14.4 Conversational AI Platforms Sales Channel Analysis
- 15 Research Findings and Conclusion
- 16 Methodology and Data Source
- 16.1 Methodology/Research Approach
- 16.2 Research Scope
- 16.3 Benchmarks and Assumptions
- 16.4 Date Source
- 16.4.1 Primary Sources
- 16.4.2 Secondary Sources
- 16.5 Data Cross Validation
- 16.6 Disclaimer
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