Global Call Center Headsets Competitive Landscape Professional Research Report 2025

Research Summary

Call center headsets are audio devices designed specifically for use in call center environments. These headsets consist of a pair of earphones or speakers and a microphone, often connected to a single unit. They are equipped with features that enhance communication and improve user comfort during long periods of use. Call center headsets typically have noise-canceling capabilities to block out background noise, ensuring clear audio transmission and reception. They may also have adjustable headbands, cushioned ear cups, and lightweight designs for enhanced comfort during extended wear. Some headsets offer additional features such as quick-disconnect cables, inline controls for volume and mute functions, and compatibility with different phone systems or devices. Call center headsets are essential tools for call center agents and professionals who engage in frequent phone conversations, providing them with clear audio quality and hands-free communication for improved productivity and customer service.

According to DIResearch's in-depth investigation and research, the global Call Center Headsets market size was valued at XX Million USD in 2024 and is projected to reach XX Million USD by 2032, with a CAGR of XX% (2025-2032). Notably, the China market has changed rapidly in the past few years. By 2024, China's market size is expected to be XX Million USD, representing approximately XX% of the global market share. By 2032, it is anticipated to grow further to XX Million USD, contributing XX% to the worldwide market share.

The major global  manufacturers of Call Center Headsets include Jabra (GN Group), Plantronics, Sennheiser, Logitech, Avaya, Mpow, JPL, HP, Koss, Cisco, V7 (Ingram Micro), Shenzhen Calltel, Yealink, Xiamen Mairdi Electronic Technology, Hion, Shenzhen Wantek Technology etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.

This report studies the market size, price trends and future development prospects of Call Center Headsets. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Call Center Headsets market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.

The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Call Center Headsets market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Call Center Headsets industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.  

The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.

Global Key Manufacturers of Call Center Headsets Include:

Jabra (GN Group)

Plantronics

Sennheiser

Logitech

Avaya

Mpow

JPL

HP

Koss

Cisco

V7 (Ingram Micro)

Shenzhen Calltel

Yealink

Xiamen Mairdi Electronic Technology

Hion

Shenzhen Wantek Technology

Call Center Headsets Product Segment Include:

Wired Call Center Headsets

Wireless Call Center Headsets

Call Center Headsets Product Application Include:

Small Call Center

Medium Call Center

Large Call Center

Chapter Scope

Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends

Chapter 2: Global Call Center Headsets Industry PESTEL Analysis

Chapter 3: Global Call Center Headsets Industry Porter’s Five Forces Analysis

Chapter 4: Global Call Center Headsets Major Regional Market Size (Revenue, Sales, Price) and Forecast Analysis

Chapter 5: Global Call Center Headsets Market Size and Forecast by Type and Application Analysis

Chapter 6: North America Call Center Headsets Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 7: Europe Call Center Headsets Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 8: China Call Center Headsets Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 9: APAC (Excl. China) Call Center Headsets Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 10: Latin America Call Center Headsets Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 11: Middle East and Africa Call Center Headsets Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 12: Global Call Center Headsets Competitive Analysis of Key Manufacturers (Sales, Revenue, Market Share, Price, Regional Distribution and Industry Concentration)

Chapter 13: Key Company Profiles (Product Portfolio, Sales, Revenue, Price and Gross Margin)

Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers

Chapter 15: Research Findings and Conclusion

Chapter 16: Methodology and Data Sources