Middle East and Africa Business Process Outsourcing (BPO) Market- Industry Trends and Forecast to 2028
Middle East and Africa business process outsourcing (BPO) market is projected to register a CAGR of 6.9% in the forecast period of 2022 to 2029. The new market report contains data for the historic year 2019, the base year of calculation is 2020, and the forecast period is 2022 to 2029.
Market Segmentation:
Middle East and Africa Business Process Outsourcing (BPO) Market, By Outsourcing Type (Offshore, Nearshore Onshore), Service (Voice Processing, Telemarketing Services, 3D Visualization Services, Image Edition Services, Virtual Staffing Services), Application (Human Resource, Sales & Marketing, Finance & Accounting, Procurement & Supply Chain, Facilities & Administrations, Customer Care, Training, Product Engineering), Deployment Model (Cloud, On Premise), Organization Size (Large Enterprises, SMEs), Ownership (Captive, Third Party), Outsourcing Approach (Best Shore, Bundled Services, Contract Based, Fee for Service), End-User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-Commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, and Others), Country (South Africa, Egypt, Saudi Arabia, U.A.E, Israel and Rest Of Middle East and Africa) Industry Trends and Forecast to 2029
Some of the major factors contributing to the growth of the Middle East and Africa business process outsourcing (BPO) market are:
• The growing demand for cloud technology and the importance of process automation in business processes
• The increasing need for business agility
Market Players
Some of the major players operating in the Middle East and Africa business process outsourcing (BPO) market are:
• IBM Corporation
• Cognizant
• Capgemini
• Genpact
• ADP, Inc.
• Wipro Limited
• Accenture
• Tata Consultancy Services Limited
• HCL Technologies Limited
• NTT DATA, Inc.
• WNS (Holdings) Ltd.
• NCR Corporation
• Tech Mahindra Limited
• Infosys Limited
• Concentrix Corporation
• TTEC
• Plaxonic Technologies
• Sodexo
• AMDOCS
• CBRE
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