MEA Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2030

MEA Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2030

Middle East and Africa Business Process Outsourcing (BPO) Market, By Outsourcing Type (Offshore, Nearshore, Onshore), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, Others), Deployment Mode (On-Premise, Cloud), Organization Size (Large Enterprises, SMEs), Ownership (Captive, Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, Fee For Service), End-User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, and Others), Country (UAE, Saudi Arabia, South Africa, Egypt, Israel, rest of Middle East and Africa) Industry Trends and Forecast to 2030

Market Definition

Business Process Outsourcing (BPO) is the practice of contracting or outsourcing a specific work process or process to an external service provider for the required function. The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more. BPO can be done for non-core business activities such as recruiting, managing finance and payroll, supervising procurement, and providing training among others. Business process outsourcing can be provided in various domains, including Talent and HR Services s, sales & marketing, supply chain, finance & accounting, education & training, and payment among others. Outsourcing necessary processes such as recruiting, accounts payable, managing procurement, or various utility bill processing help take care of important yet repetitive tasks that need to perform very frequently or on a daily basis and need to free your internal resources to focus on your core competency. As organizations streamline and improve their services or products, they can gain business and scale up their operations, which then helps them to increase their revenue.

Market Segmentation

Middle East and Africa Business Process Outsourcing (BPO) market is segmented into seven notable segments by outsourcing type, application, deployment mode, organization size, ownership, outsourcing approach, and end user.
• On the basis of outsourcing type, the market is segmented into offshore, nearshore, and onshore
• On the basis of application type, the market is segmented into customer care, finance and accounting, talent and hr services, sales and marketing, sourcing, procurement and supply chain, facilities and administration, product engineering, training, and others
• On the basis of deployment mode, the market is segmented into on-premise and cloud
• On the basis of ownership, the market is segmented into captive and third party
• On the basis of outsourcing approach, the market is segmented into best-shore, bundled services, contract based, and fee for service
• On the basis of End-User, the market is segmented into BFSI, IT & telecom, healthcare, manufacturing, retail & e-commerce, government & defense, transportation & logistics, travel & hospitality, education, energy & utilities, and others

Market Players

Some of the major players operating Middle East and Africa Business Process Outsourcing (BPO) market are:
• Cognizant
• Accenture
• IBM Corporation
• Capgemini
• Infosys Limited
• Concentrix Corporation
• NTT DATA Corporation
• Genpact
• ADP, Inc.
• HCL Technologies Limited
• Wipro Limited
• Tata Consultancy Services Limited
• NCR Corporation
• Sodexo
• Amdocs
• CBRE
• Tech Mahindra Limited
• TTEC
• WNS (Holdings) Ltd.
• Plaxonic Technologies
• Outsourcia
• Aidey
• Intersa

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