Global Unified Communication And Collaboration Market: Size, Trends & Forecast with Impact Analysis of COVID-19 (2022-2026)

The report titled “Global Unified Communication And Collaboration (UCC) Market: Size, Trends & Forecast with Impact Analysis of COVID-19 (2022-2026)”, provides an in depth analysis of the global unified communication and collaboration market by value, by type, by applications, by region, etc. The report provides a regional analysis of the unified communication and collaboration market, including the following regions: North America, Europe, Middle East, and Africa (EMEA), Asia/Pacific (Including Japan) and Latin America. The report also provides a detailed analysis of the COVID-19 impact on the global unified communication and collaboration market.

The report also assesses the key opportunities in the market and outlines the factors that are and will be driving the growth of the industry. Growth of the global unified communication and collaboration market has also been forecasted for the period 2022-2026, taking into consideration the previous growth patterns, the growth drivers and the current and future trends.

The global unified communication and collaboration market is dominated with few major market players operating worldwide. The key players of the market: Microsoft Corporation, Cisco Systems Inc., Avaya Holdings Corp., and Zoom Video Communications Inc., are also profiled with their financial information and respective business strategies.

Country Coverage

North America
Europe, Middle East, and Africa (EMEA)
Asia/Pacific (Including Japan)
Latin America
Company Coverage

Microsoft Corporation
Cisco Systems Inc.
Avaya Holdings Corp.
Zoom Video Communications Inc.

Executive Summary

Unified Communications and Collaboration (UCC) is a set of corporate solutions that ensures that nearly all of their technology works together smoothly and securely for-real-time collaboration. Voice, IP telephony calling, instant messaging, desktop sharing, presence, and web conferencing, audio conferencing, and video conferencing are just a few of the communication tools that UCC uses to connect people digitally. The major benefits of unified communications and collaboration include increased productivity, improved flexibility and customer satisfaction, cost reduction and it also facilitates collaboration.

The unified communication and collaboration market can be divided into two segments: by type (UC collaboration, UCaaS, videoconferencing systems, IP phone and others), and by application (IT & telecom, BFSI, public sector, retail, healthcare, education, and others).

The global unified communication and collaboration market is projected to rise considerably in the next four years i.e. 2022-2026. The global unified communication and collaboration market is expected to rise due to rapid urbanization, growing adoption of UCaaS, increased IT spending, diversified use, and growing adoption of BYOD. The market also faces some challenges like data security and privacy issues, and lack of interoperability.


1. Executive Summary
2. Introduction
2.1 Communication: An Overview
2.1.1 Process of Communication
Table 1: Process of Communication
2.1.2 Difference Between Communication and Collaboration
Table 2: Difference Between Communication and Collaboration
2.2 Unified Communication and Collaboration: An Overview
2.2.1 Features of Unified Communication and Collaboration
Table 3: Features of Unified Communication and Collaboration
2.2.2 Benefits Of Unified Communication and Collaboration
Table 4: Benefits Of Unified Communication and Collaboration
2.2.3 Common Unified Communication and Collaboration Solutions
Table 5: Common Unified Communication and Collaboration Solutions
2.3 UCC Segmentation: An Overview
2.3.1 Unified Communication and Collaboration Segmentation by Type
Table 6: Unified Communication and Collaboration Segmentation by Type
2.3.2 Unified Communication and Collaboration Segmentation by Application
Table 7: Unified Communication and Collaboration Segmentation by Application
3. Global Market Analysis
3.1 Global UCC Market: An Analysis
3.1.1 Global UCC Market by Value
Table 8: Global UCC Market by Value; 2018-2021 (US$ Billion)
Table 9: Global UCC Market by Value; 2022-2026 (US$ Billion)
3.1.2 Global UCC Market Value by Type (UC Collaboration, UCaaS, Videoconferencing Systems, IP Phone and Others)
Table 10: Global UCC Market by Type; 2021 (Percentage, %)
3.1.3 Global UCC Market Value by Application (IT & Telecom, BFSI, Public Sector, Retail, Healthcare, Education, and Others)
Table 11: Global UCC Market by Application; 2021 (Percentage, %)
3.1.4 Global UCC Market Value by Region (North America, Europe, Middle East, and Africa (EMEA), Asia/Pacific (Including Japan) and Latin America)
Table 12: Global UCC Market by Region; 2021 (Percentage, %)
3.2 Global UCC Market: Type Analysis
3.2.1 Global UC Collaboration Market by Value
Table 13: Global UC Collaboration Market by Value; 2019-2021 (US$ Billion)
Table 14: Global UC Collaboration Market by Value; 2022-2026 (US$ Billion)
3.2.2 Global UCaaS Market by Value
Table 15: Global UCaaS Market by Value; 2019-2021 (US$ Billion)
Table 16: Global UCaaS Market by Value; 2022-2026 (US$ Billion)
3.2.3 Global Videoconferencing Systems Market by Value
Table 17: Global Videoconferencing Systems Market by Value; 2019-2021 (US$ Billion)
Table 18: Global Videoconferencing Systems Market by Value; 2022-2026 (US$ Billion)
3.2.4 Global IP Phone Market by Value
Table 19: Global IP Phone Market by Value; 2019-2021 (US$ Billion)
Table 20: Global IP Phone Market by Value; 2022-2026 (US$ Billion)
3.2.5 Global Other UCC Types Market by Value
Table 21: Global Other UCC Types Market by Value; 2019-2021 (US$ Billion)
Table 22: Global Other UCC Types Market by Value; 2022-2026 (US$ Billion)
3.3 Global UCC Market: Application Analysis
3.3.1 Global UCC IT & Telecom Market by Value
Table 23: Global UCC IT & Telecom Market by Value; 2019-2021 (US$ Billion)
Table 24: Global UCC IT & Telecom Market by Value; 2022-2026 (US$ Billion)
3.3.2 Global UCC BFSI Market by Value
Table 25: Global UCC BFSI Market by Value; 2019-2021 (US$ Billion)
Table 26: Global UCC BFSI Market by Value; 2022-2026 (US$ Billion)
3.3.3 Global UCC Public Sector Market by Value
Table 27: Global UCC Public Sector Market by Value; 2019-2021 (US$ Billion)
Table 28: Global UCC Public Sector Market by Value; 2022-2026 (US$ Billion)
3.3.4 Global UCC Retail Market by Value
Table 29: Global UCC Retail Market by Value; 2019-2021 (US$ Billion)
Table 30: Global UCC Retail Market by Value; 2022-2026 (US$ Billion)
3.3.5 Global UCC Healthcare Market by Value
Table 31: Global UCC Healthcare Market by Value; 2019-2021 (US$ Billion)
Table 32: Global UCC Healthcare Market by Value; 2022-2026 (US$ Billion)
3.3.6 Global UCC Education Market by Value
Table 33: Global UCC Education Market by Value; 2019-2021 (US$ Billion)
Table 34: Global UCC Education Market by Value; 2022-2026 (US$ Billion)
3.3.7 Global UCC Other Applications Market by Value
Table 35: Global UCC Other Applications Market by Value; 2019-2021 (US$ Billion)
Table 36: Global UCC Other Applications Market by Value; 2022-2026 (US$ Billion)
4. Regional Market Analysis
4.1 North America UCC Market: An Analysis
4.1.1 North America UCC Market by Value
Table 37: North America UCC Market by Value; 2019-2021 (US$ Billion)
Table 38: North America UCC Market by Value; 2022-2026 (US$ Billion)
4.1.2 North America UCC Market Value by Region (The US, and Rest of North America)
Table 39: North America UCC Market Value by Region; 2021 (Percentage, %)
4.1.3 The US UCC Market by Value
Table 40: The US UCC Market by Value; 2020 & 2021 (US$ Billion)
Table 41: The US UCC Market by Value; 2022-2026 (US$ Billion)
4.1.4 Rest of North America UCC Market by Value
Table 42: Rest of North America UCC Market by Value; 2020 & 2021 (US$ Billion)
Table 43: Rest of North America UCC Market by Value; 2022-2026 (US$ Billion)
4.2 Europe, Middle East, and Africa (EMEA) UCC Market: An Analysis
4.2.1 Europe, Middle East, and Africa (EMEA) UCC Market by Value
Table 44: Europe, Middle East, and Africa (EMEA) UCC Market by Value; 2019-2021 (US$ Billion)
Table 45: Europe, Middle East, and Africa (EMEA) UCC Market by Value; 2022-2026 (US$ Billion)
4.3 Asia/Pacific (Including Japan) UCC Market: An Analysis
4.3.1 Asia/Pacific (Including Japan) UCC Market by Value
Table 46: Asia/Pacific (Including Japan) UCC Market by Value; 2019-2021 (US$ Billion)
Table 47: Asia/Pacific (Including Japan) UCC Market by Value; 2022-2026 (US$ Billion)
4.4 Latin America UCC Market: An Analysis
4.4.1 Latin America UCC Market by Value
Table 48: Latin America UCC Market by Value; 2019-2021 (US$ Billion)
Table 49: Latin America UCC Market by Value; 2022-2026 (US$ Billion)
5. Impact of COVID-19
5.1 Impact of COVID-19
5.1.1 Impact of COVID-19 on Global UCC Market
Table 50: Global Zoom Video Communications Daily Meeting Participants; Dec 31, 2019, Mar 31, 2020 & Apr 31, 2020 (Million)
5.1.2 Post COVID-19 Scenario
6. Market Dynamics
6.1 Growth Drivers
6.1.1 Rapid Urbanization
Table 51: Global Urban Population as a Share of Total Population; 2016-2021 (Percentage, %)
6.1.2 Growing Adoption of UCaaS
Table 52: Global UCaaS Subscribers; 2017-2020 (Million)
6.1.3 Increased IT Spending
Table 53: Weighted Average IT Budget Growth; 2017-2022 (Percentage, %)
6.1.4 Diversified Use
6.1.5 Growing Adoption of BYOD
6.2 Challenges
6.2.1 Data Security and Privacy Issues
6.2.2 Lack of Interoperability
6.3 Market Trends
6.3.1 Integration of Artificial Intelligence (AI) and Machine Learning (ML)
Table 54: Global AI Software Market Revenue; 2021-2025 (US$ Billion)
6.3.2 Adoption of Virtual Reality (VR) and Augmented Reality (AR)
Table 55: Global Market Size of Virtual Reality & Augmented Reality; 2021-2024 (US$ Billion)
6.3.3 Adoption of Internet of Things (IoT)
Table 56: Global Number of Active IoT Device Connections; 2018 - 2022 (Billion)
6.3.4 Surging Investments in 5G Technology
Table 57: 5G Mobile Subscriptions by Region; 2021 & 2027 (Percentage, %)
6.3.5 Integration of Blockchain
6.3.6 Hybrid Work Model
7. Competitive Landscape
7.1 Global UCC Market Players: A Financial Comparison
Table 58: Global UCC Market Players: A Financial Comparison; 2021
7.2 Global UCC Market Players by Research & Development (R&D) Expenses
Table 59: Global UCC Market Players by Research & Development (R&D) Expenses; 2020 & 2021 (US$ Billion)
7.3 Global UCC Players by Market Share
Table 60: Global UCC Players by Market Share; 2020 (Percentage, %)
7.4 Global UCC Market Players: Products & Services Offerings
Table 61: Global UCC Market Players: Products & Services Offerings
8. Company Profiles
8.1 Microsoft Corporation
8.1.1 Business Overview
8.1.2 Financial Overview
Table 62: Microsoft Corporation Revenue; 2017-2021 (US$ Billion)
Table 63: Microsoft Corporation Revenue Revenue by Segments; 2021 (Percentage, %)
Table 64: Microsoft Corporation Revenue by Region; 2021 (Percentage, %)
8.1.3 Business Strategy
8.2 Cisco Systems Inc.
8.2.1 Business Overview
8.2.2 Financial Overview
Table 65: Cisco Systems Inc. Revenue; 2017-2021 (US$ Billion)
Table 66: Cisco Systems Inc. Revenue by Product Category and Services; 2021 (Percentage, %)
Table 67: Cisco Systems Inc. Revenue by Region; 2021 (Percentage, %)
8.2.3 Business Strategy
8.3 Avaya Holdings Corp.
8.3.1 Business Overview
8.3.2 Financial Overview
Table 68: Avaya Holdings Corp. Revenue; 2017-2021 (US$ Billion)
Table 69: Avaya Holdings Corp. Revenue by Segment; 2021 (Percentage, %)
Table 70: Avaya Holdings Corp. Revenue by Region; 2021 (Percentage, %)
8.2.3 Business Strategy
8.4 Zoom Video Communications Inc.
8.4.1 Business Overview
8.4.2 Financial Overview
Table 71: Zoom Video Communications Inc. Revenue; 2017-2021 (US$ Million)
Table 72: Zoom Video Communications Inc. Revenue by Region; 2021 (Percentage, %)
8.4.3 Business Strategy

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