Open Source CRM Software Market

Open Source CRM Software Market, By Type (Operational CRM, Analytical CRM, Collaborative CRM, and Other types), By Deployment Mode (On-premises, Cloud-based, and Hybrid), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End-user Industry (BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education, and Others), By Application (Marketing, Sales, Customer service and support, and Others), By Component (Software and Services), By Geography (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)


Open source customer relationship management (CRM) refers to CRM software that is available freely and with source code that can be modified. Traditionally, CRMs have been proprietary and expensive for many organizations. However, open source CRMs provide a cost-effective alternative for managing relationships and interactions with customers. Some key benefits of open source CRMs include low upfront costs, flexibility to customize features as per business needs, and avoiding vendor lock-ins. With growing interest in reducing technology expenditures, the adoption of open source CRM solutions is on the rise among small and medium enterprises.

Open source CRM software has gained significant popularity in recent years due to its flexibility, affordability, and customization options. Unlike proprietary CRM solutions, open source CRM software allows businesses to access and modify the source code, making it highly adaptable to specific organizational needs. This enables businesses to create tailor-made CRM systems that fit their unique requirements.

Open source CRM software offers a range of features including contact management, lead tracking, sales forecasting, and customer support. Additionally, it provides seamless integration with other business applications, enhancing efficiency and productivity. With the ability to access the source code, businesses can customize the software to align with their existing workflows, ensuring a seamless transition and minimal disruption to operations.

Market Dynamics:

The open source CRM software market is expected to witness substantial growth in the coming years. Several factors contribute to this growth including cost-effectiveness, sustomization and flexibility, and integration capabilities. For instance, companies can add or remove modules, customize workflows, and integrate with other business applications. The availability of regular updates and upgrades by open source communities is also propelling the market growth. However, implementing and maintaining open source CRM software may require technical expertise, which can be a challenge for some businesses without the necessary resources or skills. Nevertheless, with the growing demand for customized CRM solutions, businesses are increasingly seeking CRM solutions that can be customized to fit their unique requirements, creating opportunities for open source CRM software providers.

Key Features of the Study:
  • This report provides an in-depth analysis of the global open source CRM software market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period (2023–2030), considering 2022 as the base year
  • It elucidates potential revenue growth opportunities across different segments and explains attractive investment proposition matrices for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, market trends, regional outlook, and competitive strategies adopted by key players
  • It profiles key players in the global open source CRM software market based on the following parameters – company highlights, products portfolio, key highlights, financial performance, and strategies
  • Key companies covered as a part of this study include Aurea CRM, Insightly, Microsoft dyanamics CRM, Oracle CX Cloud, SAGE CRM, Adobe CRM, NICE CX , SugarCRM, Vtiger, Odoo, Agile CRM ,bpm'online, RepairShopr, Pipedrive, Zoho CRM, SuiteCRM, Salesforce, HubSpot, Insightly, Base, Apptivo, Nutshell, Really Simple Systems, Teamgate, Bitrix24, Creatio, Zurmo, FatFree CRM, and EspoCRM
  • Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
  • The global open source CRM software market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
  • Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global open source CRM software market
Detailed Segmentation:
  • By Type
  • Operational CRM
  • Analytical CRM
  • Collaborative CRM
  • Other types
  • By Deployment Mode
  • On-premises
  • Cloud-based
  • Hybrid
  • By Organization Size
  • Large Enterprises
  • Small & Medium Enterprises
  • By End-user Industry
  • BFSI
  • Retail
  • Healthcare
  • Telecom & IT
  • Manufacturing
  • Government & Education
  • Others
  • By Application
  • Marketing
  • Sales
  • Customer service and support
  • Others
  • By Region
  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East & Africa
  • Key Player
  • Odoo
  • SuiteCRM
  • VTiger
  • Salesforce
  • Zoho
  • HubSpot
  • Pipedrive
  • Insightly
  • Base
  • Apptivo
  • Nutshell
  • Really Simple Systems
  • Teamgate
  • Bitrix24
  • Creatio
  • vTiger
  • SugarCRM
  • Zurmo
  • FatFree CRM
  • EspoCRM


1. Research Objectives and Assumptions
Research Objectives
Assumptions
Abbreviations
2. Market Purview
Report Description
Market Definition and Scope
Executive Summary
Open Source CRM Software Market, By Type
Open Source CRM Software Market, By Deployment Mode
Open Source CRM Software Market, By Organization Size
Open Source CRM Software Market, By End-use Industry
Open Source CRM Software Market, By Application
Open Source CRM Software Market, By Region
Coherent Opportunity Map (COM)
3. Market Dynamics, Regulations, and Trends Analysis
Market Dynamics
Drivers
Flexibility and customization of open source CRM
Cost-effectiveness of open source CRM solutions
Open source mitigates vendor dependency and lock-ins
Innovation and collaboration driven by open source development
Restrains
Data security apprehensions associated with open source code
Lack of customer awareness about the benefits of open source CRM
Scarcity of skilled talent for customizing open source CRM
Key Highlights
Regulatory Scenario
Product Launch/Approvals
PEST Analysis
PORTER’s Analysis
Merger and Acquisition Scenario
4. Open Source CRM Software Market – Impact of Coronavirus (COVID-19) Pandemic
COVID-19 Epidemiology
Supply Side and Demand Side Analysis
Economic Impact
5. Open Source CRM Software Market, By Type, 2017-2030, (US$ Bn)
Introduction
Market Share Analysis, 2023 and 2030 (%)
Y-o-Y Growth Analysis, 2018 – 2030
Segment Trends
Operational CRM
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
Analytical CRM
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
Collaborative CRM
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
Other Types
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
6. Open Source CRM Software Market, By Deployment Mode, 2017-2030, (US$ Bn)
Introduction
Market Share Analysis, 2023 and 2030 (%)
Y-o-Y Growth Analysis, 2018 – 2030
Segment Trends
On-premises
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Cloud-based
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Hybrid
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
7. Open Source CRM Software Market, By Organization Size, 2017-2030, (US$ Bn)
Introduction
Market Share Analysis, 2023 and 2030 (%)
Y-o-Y Growth Analysis, 2018 – 2030
Segment Trends
Large Enterprises
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Small & Medium Enterprises
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
8. Open Source CRM Software Market, By End-user Industry, 2017-2030, (US$ Bn)
Introduction
Market Share Analysis, 2023 and 2030 (%)
Y-o-Y Growth Analysis, 2018 – 2030
Segment Trends
BFSI
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Retail
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Healthcare
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Telecom & IT
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Manufacturing
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Government & Education
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Others
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
9. Open Source CRM Software Market, By Application, 2017-2030, (US$ Bn)
Introduction
Market Share Analysis, 2023 and 2030 (%)
Y-o-Y Growth Analysis, 2018 – 2030
Segment Trends
Marketing
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Sales
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Customer service and support
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Others
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
10. Open Source CRM Software Market, By Region, 2017-2030, (US$ Bn)
Introduction
Market Share Analysis, By Region, 2023 and 2030 (%)
Y-o-Y Growth Analysis, For Region, 2018 – 2030
Country Trends
North America
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
U.S.
Canada
Europe
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
U.K.
Germany
Italy
France
Russia
Rest of Europe
Asia Pacific
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
China
India
Japan
ASEAN
Australia
South Korea
Rest of Asia Pacific
Latin America
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
Brazil
Argentina
Mexico
Rest of Latin America
Middle East & Africa
Introduction
Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
Israel
GCC Countries
South Africa
Rest of the Middle East and Africa
11. Competitive Landscape
Aurea CRM
Company Highlights
Product Portfolio
Key Developments
Financial Performance
Strategies
Insightly
Microsoft
Oracle CX Cloud
SAGE CRM
Adobe CRM
NICE CX
SugarCRM
vTiger
Odoo
Agile CRM
bpm'online
RepairShopr
Pipedrive
Zoho CRM
SuiteCRM
Salesforce
HubSpot
Insightly
Base
Apptivo
Nutshell
Really Simple Systems
Teamgate
Bitrix24
Creatio
Zurmo
FatFree CRM
EspoCRM
Analyst Views
12. Section
Research Methodology
About us
*Browse 24 market data tables and 28 figures on “Open Source CRM Software Market” - Global forecast to 2030

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