Luxury Concierge Service Market, by Service Type (Travel, Tourism, & Transportation, HoReCa, and Entertainment & Recreation), by End-User (Individual and Corporate), and by Region (North America, Latin America, Europe, Asia-Pacific, and Middle East & Africa) - Size, Share, Outlook, and Opportunity Analysis, 2022 - 2030
The Concierge will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation. In hotels or resorts, a concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), and coordinating porter service (luggage assistance, front lobby support, restroom restocks, and etc.)
Market Dynamics:
An increase in the spending of population on luxury travel and tourism across the globe is expected to drive the market growth. According to the World Travel and Tourism organization report in October 2021, domestic spending could increase by 49.4% in 2021, followed by a further 23% year-on-year growth in 2022. Domestic spending on luxury travel and tourism in the U.S. and Canada increased by 49.4% which was US$ 2.3 trillion in 2019 and will increase to US$ 3.43 trillion in 2022.
Additionally, the growing network and partnership of concierge service providers with hotels, restaurants, and travel service providers is ensuring smooth operation and execution of the specific tasks such as travel booking and hotel bookings by clients. For instance, in December 2018, Shangri-La, a multinational hospitality company, announced that it had entered into a partnership with Klook, an online concierge provider. Klook offers services to quickly book around 60,000 activities such as travel booking, hotel, restaurant bookings, and instant payments.
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