Customer Experience Management Market

Best Price Guarantee	Length	Publisher	Published Date	SKU
from $4,500	154 Pages	Coherent Market Insights	April, 2023	CMI18001154

Best Price Guarantee
Price	from $4,500
Length	154 Pages
Publisher	Coherent Market Insights
Published Date	April, 2023
SKU	CMI18001154

Customer Experience Management Market, By Component (Solutions, Services (Professional Services, Managed Services)), By Deployment (Cloud, On-premise), By Organization Size (SMEs, Large Enterprises), By Touch point (Telephone, Email, Web, Social Media, and Other Touch points), By Application (BFSI, Retail, IT and Telecommunications, Healthcare, Manufacturing, Government, Travel and Transportation, and Other Applications), and By Geography (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa)- Size, Share, Outlook, and Opportunity Analysis, 2023 - 2030

Customer experience management (CXM) solutions help to improve consumer loyalty by enhancing the user experience, improving the efficiency of the organization's human resources, and reducing operational costs. They also allow organizations to gain insights into their customers' behavior and preferences, allowing them to provide more personalized services. The right customer experience management technology can help businesses turn data into insights and then automate actions based on them. This is critical to maximizing the value of the customer data and improving the business performance in the long run.

Market Dynamics:

The increased demand for cloud-based CRM systems is expected to drive growth of the global customer experience management market over the forecast period. These systems allow companies to store data and provide access to customer data from any location and device, and are cost-effective compared with on-premises models.

However, lack of innovation, and issues regarding data privacy and security are the factors expected to hinder growth of the global customer experience management market over the forecast period.

Key features of the study:

This report provides in-depth analysis of the global customer experience management market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period (2023–2030), considering 2022 as the base year
It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players
It profiles key players in the global customer experience management market based on the following parameters – company highlights, products portfolio, key highlights, financial performance, and strategies
Key companies covered as a part of this study include MaritzCX Research LLC (Inmoment LLC), Adobe Inc., Medallia Inc., Oracle Corporation, Clarabridge, SAP SE, Sitecore, IBM Corporation, Zendesk, Avaya Inc., Open Text Corporation, Verint Systems Inc., and Tech Mahindra
Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
The global customer experience management market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global customer experience management market

Detailed Segmentation:

Global Customer Experience Management Market, By Component

Solutions

Services

Professional Services

Managed Services

Global Customer Experience Management Market, By Deployment

Cloud

On-premise

Global Customer Experience Management Market, By Organization Size

SMEs

Large Enterprises

Global Customer Experience Management Market, By Touchpoint

Telephone

Email

Web

Social Media

Other Touchpoints

Global Customer Experience Management Market, By Application

BFSI

Retail

IT and Telecommunications

Healthcare

Manufacturing

Government

Travel and Transportation

Other Applications

Global Customer Experience Management Market, By Geography

North America

Europe

Asia Pacific

Latin America

Middle East & Africa

Company Profiles:

Adobe Inc.

Oracle Corporation

SAP SE

IBM Corporation

Avaya Inc.

Verint Systems Inc.

Tech Mahindra

Open Text Corporation.

Zendesk

Sitecore

Clarabridge

Medallia Inc.

MaritzCX Research LLC (Inmoment LLC)

1. Research Objectives and Assumptions: Research Objectives; Assumptions; Abbreviations
2. Market Purview: Report Description; Market Definition and Scope; Executive Summary; Market Snapshot, By Component; Market Snapshot, By Deployment; Market Snapshot, By Organization Size; Market Snapshot, By Touch point; Market Snapshot, By Application; Coherent Opportunity Map (COM)
3. Market Dynamics, Regulations, and Trends Analysis: Market Dynamics; Drivers; Increasing adoption of automation, cloud-based technology, and advanced analytics; Rising demand for personalized customer; Restraints; Issues regarding data privacy and security; Increasing regulatory compliance; Opportunities; Growing adoption of AI; Impact Analysis; Key Highlights; Regulatory Scenario; Product launch/Approvals; PEST Analysis; PORTER’s Analysis; Merger and Acquisition Scenario
4. Global Customer Experience Management Market – Impact of Coronavirus (COVID-19) Pandemic: COVID-19 Epidemiology; Supply Side and Demand Side Analysis; Economic Impact
5. Global Customer Experience Management Market , By Component, 2017-2030, (US$ Bn): Introduction; Market Share Analysis, 2023 and 2030 (%); Y-o-Y Growth Analysis, 2017 – 2030; Segment Trends; Solutions; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn); Services; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn); Professional Services; Managed Services
6. Global Customer Experience Management Market , By Deployment, 2017-2030, (US$ Bn): Introduction; Market Share Analysis, 2023 and 2030 (%); Y-o-Y Growth Analysis, 2017 – 2030; Segment Trends; Cloud; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); On-premise; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
7. Global Customer Experience Management Market , By Organization Size, 2017-2030, (US$ Bn): Introduction; Market Share Analysis, 2023 and 2030 (%); Y-o-Y Growth Analysis, 2017 – 2030; Segment Trends; SMEs; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); Large Enterprises; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
8. Global Customer Experience Management Market , By Touchpoint, 2017-2030, (US$ Bn): Introduction; Market Share Analysis, 2023 and 2030 (%); Y-o-Y Growth Analysis, 2017 – 2030; Segment Trends; Telephone; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); Email; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); Web; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); Social Media; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); Other Touchpoints; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
9. Global Customer Experience Management Market , By Application, 2017-2030, (US$ Bn): Introduction; Market Share Analysis, 2023 and 2030 (%); Y-o-Y Growth Analysis, 2017 – 2030; Segment Trends; BFSI; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); Retail; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); IT and Telecommunications; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); Healthcare; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); Manufacturing; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); Government; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); Travel and Transportation; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); Other Applications; Introduction; Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion); 10. Global Customer Experience Management Market , By Region, 2017-2030, (US$ Bn); Introduction; Market Share Analysis, By Country, 2023 and 2030 (%); Y-o-Y Growth Analysis, For Country 2017–2030; Country Trends; North America; Introduction; Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn); Europe; Introduction; Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn); Asia Pacific; Introduction; Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn); Latin America; Introduction; Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn); Middle East & Africa; Introduction; Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn); Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn); 11. Competitive Landscape; Adobe Inc.; Company Highlights; Product Portfolio; Key Developments; Financial Performance; Strategies; Oracle Corporation; Company Highlights; Product Portfolio; Key Highlights; Financial Performance; Strategies; SAP SE; Company Highlights; Product Portfolio; Key Highlights; Financial Performance; Strategies; IBM Corporation; Company Highlights; Product Portfolio; Key Highlights; Financial Performance; Strategies; Avaya Inc.; Company Highlights; Product Portfolio; Key Highlights; Financial Performance; Strategies; Verint Systems Inc.; Company Highlights; Product Portfolio; Key Highlights; Financial Performance; Strategies; Tech Mahindra; Company Highlights; Product Portfolio; Key Highlights; Financial Performance; Strategies; Open Text Corporation.; Company Highlights; Product Portfolio; Key Highlights; Financial Performance; Strategies; Zendesk; Company Highlights; Product Portfolio; Key Highlights; Financial Performance; Strategies; Sitecore; Company Highlights; Product Portfolio; Key Highlights; Financial Performance; Strategies; Analyst Views; 12. Section; Research Methodology; About us; *Browse 24 market data tables and 28 figures on “Global Customer Experience Management Market” - Global forecast to 2030