U.S. Customer Communication Management Market, By Solution (Software Suite, Managed CCM Services, Other Services (Consulting, Integration, and Maintenance)), By Enterprise Size (Large Enterprises, Small and Medium Enterprises), By Deployment Model (On-pre

U.S. Customer Communication Management Market, By Solution (Software Suite, Managed CCM Services, Other Services (Consulting, Integration, and Maintenance)), By Enterprise Size (Large Enterprises, Small and Medium Enterprises), By Deployment Model (On-premises, and Cloud), By End-use Industry (Healthcare, BFSI, IT & Telecom, E-commerce and Retail, Hospitality and Travels, Government & Utilities, Others (Education, Entertainment, and Media)) - Size, Share, Outlook, and Opportunity Analysis, 2022 - 2030

Customer communications management (CCM) is a type of software that enables organizations for the management of customer communications across a variety of media. It includes email, printed documents, text messages, and web pages. Customer communication management (CCM) enhances the creation, delivery, storage, and retrieval of outbound communications. This includes new product introductions, marketing, renewal notification, bill and payment notification, and claims correspondence and documentation. The CCM Software market has developed from the convergence of output management technologies and document composition & generation. Thus, the customer communication management market is expected to witness a paradigm shift in growth trends during the forecast period.

In 2021, U.S. Customer Communication Management Market is estimated to reach US$ 683.2 million in terms of value.

Market Dynamics

Advent of novel and cutting-edge communication channels has made customer communication more and more dynamic. Currently, various organizations are focused on diverse and different communication channels, in order to reinforce their presence across various platforms. As a result of this, customers can be connected across the world. Moreover, the growing focus on context-enriched information and multi-channel output. CCM service providers are focused on delivering high-quality information to their users. Increasing technological advancements and high penetration of cloud technologies across various industries are boosting the demand for context-enriched information through social analytics. Moreover, growing demand for personalization in customer communication is expected to boost growth of the market in the near future.

Key features of the study:

• This report provides an in-depth analysis of U.S. Customer Communication Management Market size (US$ Million) and compound annual growth rate (CAGR %) for the forecast period (2022 to 2030), considering 2021 as the base year
• It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
• This study also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, regional outlook, and competitive strategies adopted by the leading market players
• It profiles leading players in the U.S. Customer Communication Management Market based on the following parameters – company overview, financial performance, product portfolio, geographical presence, market capital, key developments, strategies, and future plans
• Key companies covered as a part of this study includes Newgen Software, Adobe Systems Inc., Xerox Corporation, Cincom Systems Inc., Pitney Bowes, Inc., Doxee S.p.A., Oracle Corporation, EMC Corporation (Dell), OpenText Corp., and HP Enterprise
• Insights from this report would allow marketers and management authorities of companies to make informed decisions regarding future product launches, product upgrades, market expansion, and marketing tactics
• The U.S. Customer Communication Management Market report caters to various stakeholders in this industry including investors, suppliers, managed service providers, third-party service providers, distributors, new entrants, and value-added resellers
• Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the U.S. Customer Communication Management Market

Detailed Segmentation

• U.S. Customer Communication Management Market, By Solution
• Software Suite
• Managed CCM Services
• Other Services (Consulting, Integration, and Maintenance)
• U.S. Customer Communication Management Market, By Enterprise Size
• Large Enterprises
• Small and Medium Enterprises
• U.S. Customer Communication Management Market, By Deployment Model
• On-premise
• Cloud
• U.S. Customer Communication Management Market, By End-Use Industry
• Healthcare
• BFSI
• IT & Telecom
• E-commerce and Retail
• Hospitality and Travels
• Government & Utilities
• Others (Education, Entertainment, and Media)
• Company Profiles
• Newgen Software*
• Company Overview
• Product Portfolio
• Financial Performance
• Key Strategies
• Recent Developments
• Future Plans
• Adobe Systems Inc.
• Xerox Corporation
• Cincom Systems Inc.
• Pitney Bowes, Inc.
• Doxee S.p.A.
• Oracle Corporation
• EMC Corporation (Dell)
• OpenText Corp.
• HP Enterprise.

“*” marked represents similar segmentation in other categories in the respective section.