U.S. Customer Communication Management Market, By Solution (Software Suite, Managed CCM Services, Other Services (Consulting, Integration, and Maintenance)), By Enterprise Size (Large Enterprises, Small and Medium Enterprises), By Deployment Model (On-pre

U.S. Customer Communication Management Market, By Solution (Software Suite, Managed CCM Services, Other Services (Consulting, Integration, and Maintenance)), By Enterprise Size (Large Enterprises, Small and Medium Enterprises), By Deployment Model (On-premises, and Cloud), By End-use Industry (Healthcare, BFSI, IT & Telecom, E-commerce and Retail, Hospitality and Travels, Government & Utilities, Others (Education, Entertainment, and Media)) , and by Region (North America, Latin America, Europe, APAC and Middle East & Africa) - Size, Share, Outlook, and Opportunity Analysis, 2022 - 2028

Customer communications management (CCM) is a type of software that enables organizations for the management of customer communications across a variety of media. It includes email, printed documents, text messages, and web pages. Customer communication management (CCM) enhances the creation, delivery, storage, and retrieval of outbound communications. This includes new product introductions, marketing, renewal notification, bill and payment notification, and claims correspondence and documentation. The CCM Software market has developed from the convergence of output management technologies and document composition & generation. Thus, the customer communication management market is expected to witness a paradigm shift in growth trends during the forecast period.
Market Dynamics
Advent of novel and cutting-edge communication channels has made customer communication more and more dynamic. Currently, various organizations are focused on diverse and different communication channels, in order to reinforce their presence across various platforms. As a result of this, customers can be connected across the world. Moreover, the growing focus on context-enriched information and multi-channel output. CCM service providers are focused on delivering high-quality information to their users. Increasing technological advancements and high penetration of cloud technologies across various industries are boosting the demand for context-enriched information through social analytics. Moreover, growing demand for personalization in customer communication is expected to boost growth of the market in the near future.
Market Taxonomy
This report segments the U.S. customer communication management market on the basis of by solution, enterprise size, by deployment model, by end use industry, and region. On the basis of solution, the U.S. customer communication management market is segmented into Software Suite, Managed CCM Services, and Other Services (Consulting, Integration and Maintenance). On the basis of deployment model, U.S. customer communication management market is segmented into on-premises and cloud. On the basis of enterprise size, U.S. customer communication management market is segmented into Large Enterprises and Small and Medium Enterprises. On the basis of end use industry, U.S. customer communication management market is segmented into Healthcare, BFSI, IT & Telecom, E-commerce and Retail, Hospitality and Travels, Government & Utilities, and Others (Education, Entertainment, and Media).
Key features of the study:
This report provides an in-depth analysis of the U.S. customer communication management market and provides market size (US$ million) and compound annual growth rate (CAGR %) for the forecast period (2022-2028), considering 2021 as the base year
It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
It profiles leading players in the U.S. customer communication management market based on the following parameters – regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
Key companies covered in the U.S. customer communication management market includes Newgen Software, Adobe Systems Inc., Xerox Corporation, Cincom Systems Inc., Pitney Bowes, Inc., Doxee S.p.A., Oracle Corporation, EMC Corporation (Dell), OpenText Corp., and HP Enterprise
These key market players are focusing on collaboration strategy with other market leaders to innovate and launch new products to meet the increasing needs and requirements of consumers.
Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology upgradation, market expansion, and marketing tactics
The U.S. customer communication management market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the U.S. customer communication management market.
Detailed Segmentation:
1. U.S. Customer communication management Market, By Solution
Software Suite
Managed CCM Services
Other Services (Consulting, Integration, and Maintenance)
2. U.S. Customer communication management Market ,By Enterprise Size
Large Enterprises
Small and Medium Enterprises
3. U.S. Customer communication management Market ,By Deployment Model
On-premise
Cloud
4. U.S. Customer communication management Market ,By End-Use Industry
Healthcare
BFSI
IT & Telecom
E-commerce and Retail
Hospitality and Travels
Government & Utilities
Others (Education, Entertainment, and Media)
Company Profiles
Newgen Software*
Company Overview
Product Portfolio
Financial Performance
Key Strategies
Recent Developments
Future Plans
Adobe Systems Inc.
Xerox Corporation
Cincom Systems Inc.
Pitney Bowes, Inc.
Doxee S.p.A.
Oracle Corporation
EMC Corporation (Dell)
OpenText Corp.
HP Enterprise.
*Browse all the market data tables and figures on “U.S. Customer Communication Management Market - Forecast to 2027”