U.S. Customer Communication Management Market, By Solution, By Enterprise Size, By Deployment Model, By End-use Industry-Size, Share, Outlook, and Opportunity Analysis, 2023 - 2030
Customer Communication Management (CCM) software allows the organizations to effectively manage customer communications across various channels of media, encompassing email, printed documents, text messages, and web pages. CCM enhances the entire process of outbound communications, from creation and delivery to storage and retrieval. This encompasses a broad spectrum of interactions, such as new product introductions, marketing initiatives, renewal notifications, bill and payment alerts, as well as claims correspondence and documentation. The CCM Software market has evolved through the convergence of output management technologies and document composition & generation, leading to significant changes in growth patterns during the forecast period. These factors are expected to drive the growth of U.S. Customer Communication Management Market during the forecast period.
Market Dynamics
New and advanced communication channels have made customer communication more dynamic. Organizations are now concentrating on various communication channels to strengthen their presence across multiple platforms, enabling them to connect with customers worldwide. CCM service providers are focusing on delivering high-quality information to users with context-rich details and multi-channel options. The increasing use of technology and cloud services in different industries is driving the demand for context-rich information through social analytics. Additionally, the rising need for personalized customer communication is expected to fuel the growth of U.S. customer communication management market during the forecast period.
Key features of the study:
This report provides an in-depth analysis of the U.S. Customer Communication Management Market size (US$ Million) and compound annual growth rate (CAGR %) for the forecast period (2023-2030), considering 2022 as the base year
It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, regional outlook, and competitive strategies adopted by the leading market players
It profiles leading players in the U.S. Customer Communication Management Market based on the following parameters - company overview, financial performance, product portfolio, geographical presence, market capital, key developments, strategies, and future plans
Companies covered as a part of this study are Newgen Software, Adobe Systems Inc., Xerox Corporation, Cincom Systems Inc., Pitney Bowes, Inc., Doxee S.p.A., Oracle Corporation, EMC Corporation (Dell), OpenText Corp., and HP Enterprise and Others.
Insights from this report would allow marketers and management authorities of companies to make informed decisions regarding future product launches, product upgrades, market expansion, and marketing tactics
U.S. Customer Communication Management market report caters to various stakeholders in this industry including investors, suppliers, managed service providers, third-party service providers, distributors, new entrants, and value-added resellers
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the U.S. Customer Communication Management market.
Detailed Segmentation
U.S. Customer Communication Management Market, By Solution:
Software Suite
Managed CCM Services
Other Services (Consulting, Integration, and Maintenance)
U.S. Customer Communication Management Market, By Enterprise Size:
Large Enterprises
Small and Medium Enterprises
U.S. Customer Communication Management Market, By Deployment Model:
On-premise
Cloud
U.S. Customer Communication Management Market, By End-Use Industry:
Healthcare
BFSI
IT & Telecom
E-commerce and Retail
Hospitality and Travels
Government & Utilities
Others (Education, Entertainment, and Media)
Company Profiles
Newgen Software
Adobe Systems Inc.
Xerox Corporation
Cincom Systems Inc.
Pitney Bowes, Inc.
Doxee S.p.A.
Oracle Corporation
EMC Corporation (Dell)
OpenText Corp.
HP Enterprise.
1. Research Objectives and Assumptions
Research Objectives
Assumptions
Abbreviations
2. Market Purview
Report Description
Market Definition and Scope
Executive Summary
Market Snippet, By Solution
Market Snippet, By Enterprise Size
Market Snippet, By Deployment Model
Market Snippet, By End-use Industry
Market Snippet, By Region
Coherent Opportunity Map (COM)
3. Market Dynamics, Regulations, and Trends Analysis
Market Dynamics
Drivers
Introduction of innovative and cutting-edge communication channels
Increasing penetration of cloud technologies
Restraints
Security concerns regarding data used for customer communication management software
Lack of skilled professionals in managing advanced CCM software
Market Opportunities
Increasing adoption of customer communication management software in the Banking, Financial Services and Insurance (BFSI) industry
Regulatory Scenario
Industry Trend
Merger and Acquisitions
New system Launches/Approvals
Impact of COVID-19 Pandemic
4. U.S. Customer Communication Management Market, By Solution, 2023-2030, (US$ Million)
Introduction
Market Share Analysis, 2023 and 2030 (%)
Y-o-Y Growth Analysis, 2018 – 2030
Segment Trends Market Share Analysis, 2022 and 2030 (%)
Software Suite
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
Managed CCM Services
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
Other Services (Consulting, Integration, and Maintenance)
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
5. U.S. Customer Communication Management Market, By Enterprise Size, 2023-2030, (US$ Million)
Introduction
Market Share Analysis, 2023 and 2030 (%)
Y-o-Y Growth Analysis, 2018 – 2030
Segment Trends Market Share Analysis, 2022 and 2030 (%)
Large Enterprises
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
Small and Medium Enterprises
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
6. U.S. Customer Communication Management Market, By Deployment Model, 2023-2030, (US$ Million)
Introduction
Market Share Analysis, 2023 and 2030 (%)
Y-o-Y Growth Analysis, 2018 – 2030
Segment Trends Market Share Analysis, 2022 and 2030 (%)
On-premise
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
Cloud
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
7. U.S. Customer Communication Management Market, By Deployment Model, 2023-2030, (US$ Million)
Introduction
Market Share Analysis, 2023 and 2030 (%)
Y-o-Y Growth Analysis, 2018 – 2030
Segment Trends Market Share Analysis, 2022 and 2030 (%)
Healthcare
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
BFSI
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
IT & Telecom
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
E-commerce and Retail
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
Hospitality and Travels
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
Government & Utilities
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
Others (Education, Entertainment, and Media)
Introduction
Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Mn)
8. Competitive Landscape
Company Profiles
Newgen Software
Company Overview
Product Portfolio
Financial Performance
Key Strategies
Recent Developments/Updates
Adobe Systems Inc.
Company Overview
Product Portfolio
Financial Performance
Recent Developments/Updates
Xerox Corporation
Company Overview
Product Portfolio
Financial Performance
Recent Developments/Updates
Cincom Systems Inc.
Company Overview
Product Portfolio
Financial Performance
Recent Developments/Updates
Pitney Bowes, Inc.
Company Overview
Product Portfolio
Financial Performance
Recent Developments/Updates
Doxee S.p.A.
Company Overview
Product Portfolio
Financial Performance
Recent Developments/Updates
Oracle Corporation
Company Overview
Product Portfolio
Financial Performance
Recent Developments/Updates
OpenText Corp.
Company Overview
Product Portfolio
Financial Performance
Recent Developments/Updates
HP Enterprise.
Company Overview
Product Portfolio
Financial Performance
Recent Developments/Updates
Others
Company Overview
Product Portfolio
Financial Performance
Recent Developments/Updates
Analyst Views
9. Section
References
Research Methodology
About us and Sales Contact
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