Telephone Call Centers Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on telephone call centers market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Where is the largest and fastest growing market for telephone call centers ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The telephone call centers market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
- The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Markets Covered:1) By Component: Solutions Or Software; Software; Consulting And Training; Integration And Deployment; Support And Maintenance
2) By Deployment: Cloud-Based Call Centers; Hybrid Call Centers; On-Premise Call Centers
3) By Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And Consumer Goods; IT And Telecom; Media And Entertainment; Government; Healthcare; Travel And Hospitality; Other Verticals
Subsegments:
1) By Solutions Or Software: Call Center Software; Predictive Dialers; Automatic Call Distributors (ACD); Interactive Voice Response (IVR); Workforce Management Software
2) By Consulting And Training: Call Center Strategy Consulting; Performance Optimization; Staff Training Programs
3) By Integration And Deployment: System Integration Services; Cloud Integration; On-Premise Deployment
4) By Support And Maintenance: Technical Support Services; Software Updates And Upgrades; Performance Monitoring Services
Companies Mentioned: Teleperformance SE; Sitel Group; Transcom WorldWide AB; Atento S.A.; Intrado Life & Safety Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.
- 1. Executive Summary
- 2. Telephone Call Centers Market Characteristics
- 3. Telephone Call Centers Market Trends And Strategies
- 4. Telephone Call Centers Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
- 5. Global Telephone Call Centers Growth Analysis And Strategic Analysis Framework
- 5.1. Global Telephone Call Centers PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
- 5.2. Analysis Of End Use Industries
- 5.3. Global Telephone Call Centers Market Growth Rate Analysis
- 5.4. Global Telephone Call Centers Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
- 5.5. Global Telephone Call Centers Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
- 5.6. Global Telephone Call Centers Total Addressable Market (TAM)
- 6. Telephone Call Centers Market Segmentation
- 6.1. Global Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Solutions Or Software
- Software
- Consulting And Training
- Integration And Deployment
- Support And Maintenance
- 6.2. Global Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Cloud-Based Call Centres
- Hybrid Call Centres
- On-Premise Call Centres
- 6.3. Global Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Banking, Financial Services, And Insurance (BFSI)
- Retail And Consumer Goods
- IT And Telecom
- Media And Entertainment
- Government
- Healthcare
- Travel And Hospitality
- Other Verticals
- 6.4. Global Telephone Call Centers Market, Sub-Segmentation Of Solutions Or Software, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Call Center Software
- Predictive Dialers
- Automatic Call Distributors (ACD)
- Interactive Voice Response (IVR)
- Workforce Management Software
- 6.5. Global Telephone Call Centers Market, Sub-Segmentation Of Consulting And Training, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Call Center Strategy Consulting
- Performance Optimization
- Staff Training Programs
- 6.6. Global Telephone Call Centers Market, Sub-Segmentation Of Integration And Deployment, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- System Integration Services
- Cloud Integration
- On-Premise Deployment
- 6.7. Global Telephone Call Centers Market, Sub-Segmentation Of Support And Maintenance, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Technical Support Services
- Software Updates And Upgrades
- Performance Monitoring Services
- 7. Telephone Call Centers Market Regional And Country Analysis
- 7.1. Global Telephone Call Centers Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 7.2. Global Telephone Call Centers Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8. Asia-Pacific Telephone Call Centers Market
- 8.1. Asia-Pacific Telephone Call Centers Market Overview
- Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
- 8.2. Asia-Pacific Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.3. Asia-Pacific Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.4. Asia-Pacific Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 9. China Telephone Call Centers Market
- 9.1. China Telephone Call Centers Market Overview
- 9.2. China Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.3. China Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.4. China Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 10. India Telephone Call Centers Market
- 10.1. India Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.2. India Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.3. India Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11. Japan Telephone Call Centers Market
- 11.1. Japan Telephone Call Centers Market Overview
- 11.2. Japan Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.3. Japan Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.4. Japan Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12. Australia Telephone Call Centers Market
- 12.1. Australia Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.2. Australia Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.3. Australia Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13. Indonesia Telephone Call Centers Market
- 13.1. Indonesia Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.2. Indonesia Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.3. Indonesia Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14. South Korea Telephone Call Centers Market
- 14.1. South Korea Telephone Call Centers Market Overview
- 14.2. South Korea Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.3. South Korea Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.4. South Korea Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15. Western Europe Telephone Call Centers Market
- 15.1. Western Europe Telephone Call Centers Market Overview
- 15.2. Western Europe Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.3. Western Europe Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.4. Western Europe Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16. UK Telephone Call Centers Market
- 16.1. UK Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.2. UK Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.3. UK Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17. Germany Telephone Call Centers Market
- 17.1. Germany Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.2. Germany Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.3. Germany Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18. France Telephone Call Centers Market
- 18.1. France Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.2. France Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.3. France Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19. Italy Telephone Call Centers Market
- 19.1. Italy Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.2. Italy Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.3. Italy Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20. Spain Telephone Call Centers Market
- 20.1. Spain Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.2. Spain Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.3. Spain Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21. Eastern Europe Telephone Call Centers Market
- 21.1. Eastern Europe Telephone Call Centers Market Overview
- 21.2. Eastern Europe Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.3. Eastern Europe Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.4. Eastern Europe Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22. Russia Telephone Call Centers Market
- 22.1. Russia Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.2. Russia Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.3. Russia Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23. North America Telephone Call Centers Market
- 23.1. North America Telephone Call Centers Market Overview
- 23.2. North America Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.3. North America Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.4. North America Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24. USA Telephone Call Centers Market
- 24.1. USA Telephone Call Centers Market Overview
- 24.2. USA Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.3. USA Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.4. USA Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25. Canada Telephone Call Centers Market
- 25.1. Canada Telephone Call Centers Market Overview
- 25.2. Canada Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.3. Canada Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.4. Canada Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26. South America Telephone Call Centers Market
- 26.1. South America Telephone Call Centers Market Overview
- 26.2. South America Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.3. South America Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.4. South America Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27. Brazil Telephone Call Centers Market
- 27.1. Brazil Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.2. Brazil Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.3. Brazil Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28. Middle East Telephone Call Centers Market
- 28.1. Middle East Telephone Call Centers Market Overview
- 28.2. Middle East Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.3. Middle East Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.4. Middle East Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29. Africa Telephone Call Centers Market
- 29.1. Africa Telephone Call Centers Market Overview
- 29.2. Africa Telephone Call Centers Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.3. Africa Telephone Call Centers Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.4. Africa Telephone Call Centers Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 30. Telephone Call Centers Market Competitive Landscape And Company Profiles
- 30.1. Telephone Call Centers Market Competitive Landscape
- 30.2. Telephone Call Centers Market Company Profiles
- 30.2.1. Teleperformance SE Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. Sitel Group Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Transcom WorldWide AB Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Atento S.A. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. Intrado Life & Safety Inc. Overview, Products and Services, Strategy and Financial Analysis
- 31. Telephone Call Centers Market Other Major And Innovative Companies
- 31.1. TTEC Holdings Inc.
- 31.2. Alorica Inc.
- 31.3. Serco Group Plc
- 31.4. Entel Call Center S.A.
- 31.5. Sykes Enterprises Inc.
- 31.6. Nextiva Inc.
- 31.7. Fusion BPO Services LLC
- 31.8. Conduent Business Services LLC
- 31.9. Concentrix Corporation.
- 31.10. TeleDirect Asia Pte Ltd
- 31.11. IN-Sound Telecom Pte Ltd
- 31.12. Eureka Call Centre Systems Pte Ltd
- 31.13. Open Access BPO LLC
- 31.14. Callnovo Technology Co. Ltd.
- 31.15. Connect Centre Pte Ltd
- 32. Global Telephone Call Centers Market Competitive Benchmarking And Dashboard
- 33. Key Mergers And Acquisitions In The Telephone Call Centers Market
- 34. Recent Developments In The Telephone Call Centers Market
- 35. Telephone Call Centers Market High Potential Countries, Segments and Strategies
- 35.1 Telephone Call Centers Market In 2029 - Countries Offering Most New Opportunities
- 35.2 Telephone Call Centers Market In 2029 - Segments Offering Most New Opportunities
- 35.3 Telephone Call Centers Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies
- 36. Appendix
- 36.1. Abbreviations
- 36.2. Currencies
- 36.3. Historic And Forecast Inflation Rates
- 36.4. Research Inquiries
- 36.5. The Business Research Company
- 36.6. Copyright And Disclaimer
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