IT Service Management (ITSM) Global Market Report 2024

IT Service Management (ITSM) Global Market Report 2024

Including: 1) By Component: Solution; Services2) By Technology: Performance Management; Configuration Management; Network Management; Database Management System3) By Deployment: Cloud; On-Premise 4) By Enterprise Size: Small And Medium Enterprises; Large Enterprises5) By End-User: Banking, Financial Services, And Insurance (BFSI); Manufacturing; Government And Education; Information Technology And Telecommunication; Retail; Travel And Hospitality; HealthcareCovering: Microsoft Corporation; IBM Corporation; Broadcom Inc.; Hewlett Packard Enterprise Co.; ServiceNow Inc.


IT Service Management (ITSM) Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on IT service management (ITSM) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase
  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia – Ukraine war’s impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
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  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.
Description:

Where is the largest and fastest growing market for IT service management (ITSM) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The IT service management (ITSM) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

  • The impact of higher inflation in many countries and the resulting spike in interest rates.

  • The continued but declining impact of COVID-19 on supply chains and consumption patterns.
    • Market segmentations break down the market into sub markets.
    • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
    • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
    • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
    Scope

    Markets Covered:1) By Component: Solution; Services

    2) By Technology: Performance Management; Configuration Management; Network Management; Database Management System; Other Technologies

    3) By Deployment: Cloud; On-Premise

    4) By Enterprise Size: Small And Medium Enterprises; Large Enterprises

    5) By End-User: Banking, Financial Services, And Insurance (BFSI); Manufacturing; Government And Education; Information Technology And Telecommunication; Retail; Travel And Hospitality; Healthcare; Other End-Users

    Companies Mentioned: Microsoft Corporation; IBM Corporation; Broadcom Inc.; Hewlett Packard Enterprise Co.; ServiceNow Inc.

    Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

    Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

    Time series: Five years historic and ten years forecast.

    Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

    Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

    Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

    Delivery format: PDF, Word and Excel Data Dashboard.

    Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.


    1. Executive Summary
    2. IT Service Management (ITSM) Market Characteristics
    3. IT Service Management (ITSM) Market Trends And Strategies
    4. IT Service Management (ITSM) Market - Macro Economic Scenario
    4.1. Impact Of High Inflation On The Market
    4.2. Ukraine-Russia War Impact On The Market
    4.3. COVID-19 Impact On The Market
    5. Global IT Service Management (ITSM) Market Size and Growth
    5.1. Global IT Service Management (ITSM) Market Drivers and Restraints
    5.1.1. Drivers Of The Market
    5.1.2. Restraints Of The Market
    5.2. Global IT Service Management (ITSM) Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
    5.3. Global IT Service Management (ITSM) Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)
    6. IT Service Management (ITSM) Market Segmentation
    6.1. Global IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    Solution
    Services
    6.2. Global IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    Performance Management
    Configuration Management
    Network Management
    Database Management System
    Other Technologies
    6.3. Global IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    Cloud
    On-Premise
    6.4. Global IT Service Management (ITSM) Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    Small And Medium Enterprises
    Large Enterprises
    6.5. Global IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    Banking, Financial Services, And Insurance (BFSI)
    Manufacturing
    Government And Education
    Information Technology And Telecommunication
    Retail
    Travel And Hospitality
    Healthcare
    Other End-Users
    7. IT Service Management (ITSM) Market Regional And Country Analysis
    7.1. Global IT Service Management (ITSM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    7.2. Global IT Service Management (ITSM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    8. Asia-Pacific IT Service Management (ITSM) Market
    8.1. Asia-Pacific IT Service Management (ITSM) Market Overview
    Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
    8.2. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    8.3. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    8.4. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    9. China IT Service Management (ITSM) Market
    9.1. China IT Service Management (ITSM) Market Overview
    9.2. China IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
    9.3. China IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
    9.4. China IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
    10. India IT Service Management (ITSM) Market
    10.1. India IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    10.2. India IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    10.3. India IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    11. Japan IT Service Management (ITSM) Market
    11.1. Japan IT Service Management (ITSM) Market Overview
    11.2. Japan IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    11.3. Japan IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    11.4. Japan IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    12. Australia IT Service Management (ITSM) Market
    12.1. Australia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    12.2. Australia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    12.3. Australia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    13. Indonesia IT Service Management (ITSM) Market
    13.1. Indonesia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    13.2. Indonesia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    13.3. Indonesia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    14. South Korea IT Service Management (ITSM) Market
    14.1. South Korea IT Service Management (ITSM) Market Overview
    14.2. South Korea IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    14.3. South Korea IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    14.4. South Korea IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    15. Western Europe IT Service Management (ITSM) Market
    15.1. Western Europe IT Service Management (ITSM) Market Overview
    15.2. Western Europe IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    15.3. Western Europe IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    15.4. Western Europe IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    16. UK IT Service Management (ITSM) Market
    16.1. UK IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    16.2. UK IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    16.3. UK IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    17. Germany IT Service Management (ITSM) Market
    17.1. Germany IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    17.2. Germany IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    17.3. Germany IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    18. France IT Service Management (ITSM) Market
    18.1. France IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    18.2. France IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    18.3. France IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    19. Italy IT Service Management (ITSM) Market
    19.1. Italy IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    19.2. Italy IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    19.3. Italy IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    20. Spain IT Service Management (ITSM) Market
    20.1. Spain IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    20.2. Spain IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    20.3. Spain IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    21. Eastern Europe IT Service Management (ITSM) Market
    21.1. Eastern Europe IT Service Management (ITSM) Market Overview
    21.2. Eastern Europe IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    21.3. Eastern Europe IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    21.4. Eastern Europe IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    22. Russia IT Service Management (ITSM) Market
    22.1. Russia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    22.2. Russia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    22.3. Russia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    23. North America IT Service Management (ITSM) Market
    23.1. North America IT Service Management (ITSM) Market Overview
    23.2. North America IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    23.3. North America IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    23.4. North America IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    24. USA IT Service Management (ITSM) Market
    24.1. USA IT Service Management (ITSM) Market Overview
    24.2. USA IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    24.3. USA IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    24.4. USA IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    25. Canada IT Service Management (ITSM) Market
    25.1. Canada IT Service Management (ITSM) Market Overview
    25.2. Canada IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    25.3. Canada IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    25.4. Canada IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    26. South America IT Service Management (ITSM) Market
    26.1. South America IT Service Management (ITSM) Market Overview
    26.2. South America IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    26.3. South America IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    26.4. South America IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    27. Brazil IT Service Management (ITSM) Market
    27.1. Brazil IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    27.2. Brazil IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    27.3. Brazil IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    28. Middle East IT Service Management (ITSM) Market
    28.1. Middle East IT Service Management (ITSM) Market Overview
    28.2. Middle East IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    28.3. Middle East IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    28.4. Middle East IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    29. Africa IT Service Management (ITSM) Market
    29.1. Africa IT Service Management (ITSM) Market Overview
    29.2. Africa IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    29.3. Africa IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    29.4. Africa IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
    30. IT Service Management (ITSM) Market Competitive Landscape And Company Profiles
    30.1. IT Service Management (ITSM) Market Competitive Landscape
    30.2. IT Service Management (ITSM) Market Company Profiles
    30.2.1. Microsoft Corporation
    30.2.1.1. Overview
    30.2.1.2. Products and Services
    30.2.1.3. Strategy
    30.2.1.4. Financial Performance
    30.2.2. IBM Corporation
    30.2.2.1. Overview
    30.2.2.2. Products and Services
    30.2.2.3. Strategy
    30.2.2.4. Financial Performance
    30.2.3. Broadcom Inc.
    30.2.3.1. Overview
    30.2.3.2. Products and Services
    30.2.3.3. Strategy
    30.2.3.4. Financial Performance
    30.2.4. Hewlett Packard Enterprise Co.
    30.2.4.1. Overview
    30.2.4.2. Products and Services
    30.2.4.3. Strategy
    30.2.4.4. Financial Performance
    30.2.5. ServiceNow Inc.
    30.2.5.1. Overview
    30.2.5.2. Products and Services
    30.2.5.3. Strategy
    30.2.5.4. Financial Performance
    31. IT Service Management (ITSM) Market Other Major And Innovative Companies
    31.1. Open Text Corporation
    31.2. Atlassian Corporation Plc
    31.3. Micro Focus International Plc
    31.4. BMC Software Inc.
    31.5. Epicor Software Corporation
    31.6. ManageEngine
    31.7. SolarWinds Worldwide LLC
    31.8. Ivanti Inc.
    31.9. Freshworks Inc.
    31.10. ASG Technologies Group Inc.
    31.11. TOPdesk Nederland B.V.
    31.12. EasyVista Inc.
    31.13. Matrix42 AG
    31.14. Spiceworks Ziff Davis Inc
    31.15. Axios Systems Plc
    32. Global IT Service Management (ITSM) Market Competitive Benchmarking
    33. Global IT Service Management (ITSM) Market Competitive Dashboard
    34. Key Mergers And Acquisitions In The IT Service Management (ITSM) Market
    35. IT Service Management (ITSM) Market Future Outlook and Potential Analysis
    35.1 IT Service Management (ITSM) Market In 2028 - Countries Offering Most New Opportunities
    35.2 IT Service Management (ITSM) Market In 2028 - Segments Offering Most New Opportunities
    35.3 IT Service Management (ITSM) Market In 2028 - Growth Strategies
    35.3.1 Market Trend Based Strategies
    35.3.2 Competitor Strategies
    36. Appendix
    36.1. Abbreviations
    36.2. Currencies
    36.3. Historic And Forecast Inflation Rates
    36.4. Research Inquiries
    36.5. The Business Research Company
    36.6. Copyright And Disclaimer

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