IT Service Management (ITSM) Global Market Report 2025

IT Service Management (ITSM) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on it service management (itsm) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Description:

Where is the largest and fastest growing market for it service management (itsm) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The it service management (itsm) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope

Markets Covered:1) By Component: Solution; Services

2) By Technology: Performance Management; Configuration Management; Network Management; Database Management System; Other Technologies

3) By Deployment: Cloud; On-Premise

4) By Enterprise Size: Small And Medium Enterprises; Large Enterprises

5) By End-User: Banking, Financial Services, And Insurance (BFSI); Manufacturing; Government And Education; Information Technology And Telecommunication; Retail; Travel And Hospitality; Healthcare; Other End-Users

Subsegments:

By Solution: ITSM Software; ITSM Platforms; ITSM Tools

By Services: Consulting; Implementation; Training And Support; Managed Services

Companies Mentioned: Microsoft Corporation; IBM Corporation; Broadcom Inc.; Hewlett Packard Enterprise Co.; ServiceNow Inc.

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery format: PDF, Word and Excel Data Dashboard.

Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.


1. Executive Summary
2. IT Service Management (ITSM) Market Characteristics
3. IT Service Management (ITSM) Market Trends And Strategies
4. IT Service Management (ITSM) Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market
5. Global IT Service Management (ITSM) Growth Analysis And Strategic Analysis Framework
5.1. Global IT Service Management (ITSM) PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global IT Service Management (ITSM) Market Growth Rate Analysis
5.4. Global IT Service Management (ITSM) Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global IT Service Management (ITSM) Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global IT Service Management (ITSM) Total Addressable Market (TAM)
6. IT Service Management (ITSM) Market Segmentation
6.1. Global IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Solution
Services
6.2. Global IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Performance Management
Configuration Management
Network Management
Database Management System
Other Technologies
6.3. Global IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Cloud
On-Premise
6.4. Global IT Service Management (ITSM) Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Small And Medium Enterprises
Large Enterprises
6.5. Global IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Banking, Financial Services, And Insurance (BFSI)
Manufacturing
Government And Education
Information Technology And Telecommunication
Retail
Travel And Hospitality
Healthcare
Other End-Users
6.6. Global IT Service Management (ITSM) Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
ITSM Software
ITSM Platforms
ITSM Platforms
6.7. Global IT Service Management (ITSM) Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Consulting
Implementation
Training And Support
Managed Services
7. IT Service Management (ITSM) Market Regional And Country Analysis
7.1. Global IT Service Management (ITSM) Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global IT Service Management (ITSM) Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific IT Service Management (ITSM) Market
8.1. Asia-Pacific IT Service Management (ITSM) Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China IT Service Management (ITSM) Market
9.1. China IT Service Management (ITSM) Market Overview
9.2. China IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India IT Service Management (ITSM) Market
10.1. India IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan IT Service Management (ITSM) Market
11.1. Japan IT Service Management (ITSM) Market Overview
11.2. Japan IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia IT Service Management (ITSM) Market
12.1. Australia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia IT Service Management (ITSM) Market
13.1. Indonesia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea IT Service Management (ITSM) Market
14.1. South Korea IT Service Management (ITSM) Market Overview
14.2. South Korea IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe IT Service Management (ITSM) Market
15.1. Western Europe IT Service Management (ITSM) Market Overview
15.2. Western Europe IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK IT Service Management (ITSM) Market
16.1. UK IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany IT Service Management (ITSM) Market
17.1. Germany IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France IT Service Management (ITSM) Market
18.1. France IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy IT Service Management (ITSM) Market
19.1. Italy IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain IT Service Management (ITSM) Market
20.1. Spain IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe IT Service Management (ITSM) Market
21.1. Eastern Europe IT Service Management (ITSM) Market Overview
21.2. Eastern Europe IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia IT Service Management (ITSM) Market
22.1. Russia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America IT Service Management (ITSM) Market
23.1. North America IT Service Management (ITSM) Market Overview
23.2. North America IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA IT Service Management (ITSM) Market
24.1. USA IT Service Management (ITSM) Market Overview
24.2. USA IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada IT Service Management (ITSM) Market
25.1. Canada IT Service Management (ITSM) Market Overview
25.2. Canada IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America IT Service Management (ITSM) Market
26.1. South America IT Service Management (ITSM) Market Overview
26.2. South America IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil IT Service Management (ITSM) Market
27.1. Brazil IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East IT Service Management (ITSM) Market
28.1. Middle East IT Service Management (ITSM) Market Overview
28.2. Middle East IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa IT Service Management (ITSM) Market
29.1. Africa IT Service Management (ITSM) Market Overview
29.2. Africa IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. IT Service Management (ITSM) Market Competitive Landscape And Company Profiles
30.1. IT Service Management (ITSM) Market Competitive Landscape
30.2. IT Service Management (ITSM) Market Company Profiles
30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
30.2.2. IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
30.2.3. Broadcom Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.4. Hewlett Packard Enterprise Co. Overview, Products and Services, Strategy and Financial Analysis
30.2.5. ServiceNow Inc. Overview, Products and Services, Strategy and Financial Analysis
31. IT Service Management (ITSM) Market Other Major And Innovative Companies
31.1. Open Text Corporation
31.2. Atlassian Corporation Plc
31.3. Micro Focus International Plc
31.4. BMC Software Inc.
31.5. Epicor Software Corporation
31.6. ManageEngine
31.7. SolarWinds Worldwide LLC
31.8. Ivanti Inc.
31.9. Freshworks Inc.
31.10. ASG Technologies Group Inc.
31.11. TOPdesk Nederland B.V.
31.12. EasyVista Inc.
31.13. Matrix42 AG
31.14. Spiceworks Ziff Davis Inc
31.15. Axios Systems Plc
32. Global IT Service Management (ITSM) Market Competitive Benchmarking And Dashboard
33. Key Mergers And Acquisitions In The IT Service Management (ITSM) Market
34. Recent Developments In The IT Service Management (ITSM) Market
35. IT Service Management (ITSM) Market High Potential Countries, Segments and Strategies
35.1 IT Service Management (ITSM) Market In 2029 - Countries Offering Most New Opportunities
35.2 IT Service Management (ITSM) Market In 2029 - Segments Offering Most New Opportunities
35.3 IT Service Management (ITSM) Market In 2029 - Growth Strategies
35.3.1 Market Trend Based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer

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