Helpdesk Automation Global Market Report 2024

Helpdesk Automation Global Market Report 2024

Including: 1) By Type: Web Help Desk; On-Premise Help Desk; Enterprise Help Desk; Open Source Help Desk2) By Solution: Ticket Sortation; Ticket Scheduling; Alert Management3) By Organization Size: Large Enterprises; Small And Medium Enterprises4) By Vertical: Information Technology and Telecom; Banking Financial Services And Insurance (BFSI); Government; Education; Healthcare; Manufacturing; Automotive; RetailCovering: NTRglobal S.L.; Broadcom Inc.; Salesforce Inc.; ServiceNow Inc.; Atlassian Pty Ltd.


Helpdesk Automation Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on helpdesk automation market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase
  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia – Ukraine war’s impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.
Description:

Where is the largest and fastest growing market for helpdesk automation ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The helpdesk automation market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.
  • The impact of higher inflation in many countries and the resulting spike in interest rates.
  • The continued but declining impact of COVID-19 on supply chains and consumption patterns.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope

Markets Covered:1) By Type: Web Help Desk; On-Premise Help Desk; Enterprise Help Desk; Open Source Help Desk

2) By Solution: Ticket Sortation; Ticket Scheduling; Alert Management

3) By Organization Size: Large Enterprises; Small And Medium Enterprises

4) By Vertical: Information Technology and Telecom; Banking Financial Services And Insurance (BFSI); Government; Education; Healthcare; Manufacturing; Automotive; Retail; Other Verticals

Companies Mentioned: NTRglobal S.L.; Broadcom Inc.; Salesforce Inc.; ServiceNow Inc.; Atlassian Pty Ltd.

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery format: PDF, Word and Excel Data Dashboard.

Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.


1. Executive Summary
2. Helpdesk Automation Market Characteristics
3. Helpdesk Automation Market Trends And Strategies
4. Helpdesk Automation Market - Macro Economic Scenario
4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market
5. Global Helpdesk Automation Market Size and Growth
5.1. Global Helpdesk Automation Market Drivers and Restraints
5.1.1. Drivers Of The Market
5.1.2. Restraints Of The Market
5.2. Global Helpdesk Automation Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Helpdesk Automation Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)
6. Helpdesk Automation Market Segmentation
6.1. Global Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Web Help Desk
On-Premise Help Desk
Enterprise Help Desk
Open Source Help Desk
6.2. Global Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Ticket Sortation
Ticket Scheduling
Alert Management
6.3. Global Helpdesk Automation Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Large Enterprises
Small And Medium Enterprises
6.4. Global Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Information Technology and Telecom
Banking Financial Services And Insurance (BFSI)
Government
Education
Healthcare
Manufacturing
Automotive
Retail
Other Verticals
7. Helpdesk Automation Market Regional And Country Analysis
7.1. Global Helpdesk Automation Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Helpdesk Automation Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8. Asia-Pacific Helpdesk Automation Market
8.1. Asia-Pacific Helpdesk Automation Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
9. China Helpdesk Automation Market
9.1. China Helpdesk Automation Market Overview
9.2. China Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
10. India Helpdesk Automation Market
10.1. India Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11. Japan Helpdesk Automation Market
11.1. Japan Helpdesk Automation Market Overview
11.2. Japan Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12. Australia Helpdesk Automation Market
12.1. Australia Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13. Indonesia Helpdesk Automation Market
13.1. Indonesia Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14. South Korea Helpdesk Automation Market
14.1. South Korea Helpdesk Automation Market Overview
14.2. South Korea Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15. Western Europe Helpdesk Automation Market
15.1. Western Europe Helpdesk Automation Market Overview
15.2. Western Europe Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16. UK Helpdesk Automation Market
16.1. UK Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17. Germany Helpdesk Automation Market
17.1. Germany Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18. France Helpdesk Automation Market
18.1. France Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19. Italy Helpdesk Automation Market
19.1. Italy Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20. Spain Helpdesk Automation Market
20.1. Spain Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21. Eastern Europe Helpdesk Automation Market
21.1. Eastern Europe Helpdesk Automation Market Overview
21.2. Eastern Europe Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22. Russia Helpdesk Automation Market
22.1. Russia Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23. North America Helpdesk Automation Market
23.1. North America Helpdesk Automation Market Overview
23.2. North America Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24. USA Helpdesk Automation Market
24.1. USA Helpdesk Automation Market Overview
24.2. USA Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25. Canada Helpdesk Automation Market
25.1. Canada Helpdesk Automation Market Overview
25.2. Canada Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26. South America Helpdesk Automation Market
26.1. South America Helpdesk Automation Market Overview
26.2. South America Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27. Brazil Helpdesk Automation Market
27.1. Brazil Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28. Middle East Helpdesk Automation Market
28.1. Middle East Helpdesk Automation Market Overview
28.2. Middle East Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29. Africa Helpdesk Automation Market
29.1. Africa Helpdesk Automation Market Overview
29.2. Africa Helpdesk Automation Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Helpdesk Automation Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Helpdesk Automation Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
30. Helpdesk Automation Market Competitive Landscape And Company Profiles
30.1. Helpdesk Automation Market Competitive Landscape
30.2. Helpdesk Automation Market Company Profiles
30.2.1. NTRglobal S.L.
30.2.1.1. Overview
30.2.1.2. Products and Services
30.2.1.3. Strategy
30.2.1.4. Financial Performance
30.2.2. Broadcom Inc.
30.2.2.1. Overview
30.2.2.2. Products and Services
30.2.2.3. Strategy
30.2.2.4. Financial Performance
30.2.3. Salesforce Inc.
30.2.3.1. Overview
30.2.3.2. Products and Services
30.2.3.3. Strategy
30.2.3.4. Financial Performance
30.2.4. ServiceNow Inc.
30.2.4.1. Overview
30.2.4.2. Products and Services
30.2.4.3. Strategy
30.2.4.4. Financial Performance
30.2.5. Atlassian Pty Ltd.
30.2.5.1. Overview
30.2.5.2. Products and Services
30.2.5.3. Strategy
30.2.5.4. Financial Performance
31. Helpdesk Automation Market Other Major And Innovative Companies
31.1. BMC Software Inc.
31.2. Zendesk Inc.
31.3. SolarWinds Worldwide LLC
31.4. TeamViewer AG
31.5. Ivanti Inc.
31.6. Freshworks Inc.
31.7. ConnectWise LLC
31.8. Kaseya Limited
31.9. Sunrise Software Limited
31.10. Spiceworks LLC
31.11. Resolve Systems LLC
31.12. IFS Capital Limited
31.13. Kayako Ltd.
31.14. SunView Software Inc.
31.15. NetIQ Corporation
32. Global Helpdesk Automation Market Competitive Benchmarking
33. Global Helpdesk Automation Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Helpdesk Automation Market
35. Helpdesk Automation Market Future Outlook and Potential Analysis
35.1 Helpdesk Automation Market In 2028 - Countries Offering Most New Opportunities
35.2 Helpdesk Automation Market In 2028 - Segments Offering Most New Opportunities
35.3 Helpdesk Automation Market In 2028 - Growth Strategies
35.3.1 Market Trend Based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer

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