Generative AI In Customer Services Global Market Report 2024

Generative AI In Customer Services Global Market Report 2024

Including: 1) By Deployment: Cloud Based; On Premise; Hybrid2) By Application: Chatbot; Virtual Assistants; Personalized Recommendations; Sentiment Analysis3) By Industry: Retail; Banking Financial Services And Insurance (BFSI); Information Technology (IT) And Telecommunications; Travel And Hospitality; Healthcare Covering: Amazon.com Inc.; Alphabet Inc.; Microsoft Corporation; International Business Machines Corporation; Oracle Corporation


Generative AI In Customer Services Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on generative AI in customer services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase
  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia – Ukraine war’s impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.
Description:

Where is the largest and fastest growing market for generative AI in customer services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The generative AI in customer services market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.
  • The impact of higher inflation in many countries and the resulting spike in interest rates.
  • The continued but declining impact of COVID-19 on supply chains and consumption patterns.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope

Markets Covered:1) By Deployment: Cloud Based; On Premise; Hybrid

2) By Application: Chatbot; Virtual Assistants; Personalized Recommendations; Sentiment Analysis; Other Applications

3) By Industry: Retail; Banking Financial Services And Insurance (BFSI); Information Technology (IT) And Telecommunications; Travel And Hospitality; Healthcare; Other Industries

Companies Mentioned: Amazon.com Inc.; Alphabet Inc.; Microsoft Corporation; International Business Machines Corporation; Oracle Corporation

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery format: PDF, Word and Excel Data Dashboard.

Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.


1. Executive Summary
2. Generative AI In Customer Services Market Characteristics
3. Generative AI In Customer Services Market Trends And Strategies
4. Generative AI In Customer Services Market - Macro Economic Scenario
4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market
5. Global Generative AI In Customer Services Market Size and Growth
5.1. Global Generative AI In Customer Services Market Drivers and Restraints
5.1.1. Drivers Of The Market
5.1.2. Restraints Of The Market
5.2. Global Generative AI In Customer Services Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Generative AI In Customer Services Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)
6. Generative AI In Customer Services Market Segmentation
6.1. Global Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Cloud Based
On Premise
Hybrid
6.2. Global Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Chatbot
Virtual Assistants
Personalized Recommendations
Sentiment Analysis
Other Applications
6.3. Global Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Retail
Banking Financial Services And Insurance (BFSI)
Information Technology (IT) And Telecommunications
Travel And Hospitality
Healthcare
Other Industries
7. Generative AI In Customer Services Market Regional And Country Analysis
7.1. Global Generative AI In Customer Services Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Generative AI In Customer Services Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8. Asia-Pacific Generative AI In Customer Services Market
8.1. Asia-Pacific Generative AI In Customer Services Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
9. China Generative AI In Customer Services Market
9.1. China Generative AI In Customer Services Market Overview
9.2. China Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
10. India Generative AI In Customer Services Market
10.1. India Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11. Japan Generative AI In Customer Services Market
11.1. Japan Generative AI In Customer Services Market Overview
11.2. Japan Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12. Australia Generative AI In Customer Services Market
12.1. Australia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13. Indonesia Generative AI In Customer Services Market
13.1. Indonesia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14. South Korea Generative AI In Customer Services Market
14.1. South Korea Generative AI In Customer Services Market Overview
14.2. South Korea Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15. Western Europe Generative AI In Customer Services Market
15.1. Western Europe Generative AI In Customer Services Market Overview
15.2. Western Europe Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16. UK Generative AI In Customer Services Market
16.1. UK Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17. Germany Generative AI In Customer Services Market
17.1. Germany Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18. France Generative AI In Customer Services Market
18.1. France Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19. Italy Generative AI In Customer Services Market
19.1. Italy Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20. Spain Generative AI In Customer Services Market
20.1. Spain Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21. Eastern Europe Generative AI In Customer Services Market
21.1. Eastern Europe Generative AI In Customer Services Market Overview
21.2. Eastern Europe Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22. Russia Generative AI In Customer Services Market
22.1. Russia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23. North America Generative AI In Customer Services Market
23.1. North America Generative AI In Customer Services Market Overview
23.2. North America Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24. USA Generative AI In Customer Services Market
24.1. USA Generative AI In Customer Services Market Overview
24.2. USA Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25. Canada Generative AI In Customer Services Market
25.1. Canada Generative AI In Customer Services Market Overview
25.2. Canada Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26. South America Generative AI In Customer Services Market
26.1. South America Generative AI In Customer Services Market Overview
26.2. South America Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27. Brazil Generative AI In Customer Services Market
27.1. Brazil Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28. Middle East Generative AI In Customer Services Market
28.1. Middle East Generative AI In Customer Services Market Overview
28.2. Middle East Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29. Africa Generative AI In Customer Services Market
29.1. Africa Generative AI In Customer Services Market Overview
29.2. Africa Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
30. Generative AI In Customer Services Market Competitive Landscape And Company Profiles
30.1. Generative AI In Customer Services Market Competitive Landscape
30.2. Generative AI In Customer Services Market Company Profiles
30.2.1. Amazon.com Inc.
30.2.1.1. Overview
30.2.1.2. Products and Services
30.2.1.3. Strategy
30.2.1.4. Financial Performance
30.2.2. Alphabet Inc.
30.2.2.1. Overview
30.2.2.2. Products and Services
30.2.2.3. Strategy
30.2.2.4. Financial Performance
30.2.3. Microsoft Corporation
30.2.3.1. Overview
30.2.3.2. Products and Services
30.2.3.3. Strategy
30.2.3.4. Financial Performance
30.2.4. International Business Machines Corporation
30.2.4.1. Overview
30.2.4.2. Products and Services
30.2.4.3. Strategy
30.2.4.4. Financial Performance
30.2.5. Oracle Corporation
30.2.5.1. Overview
30.2.5.2. Products and Services
30.2.5.3. Strategy
30.2.5.4. Financial Performance
31. Generative AI In Customer Services Market Other Major And Innovative Companies
31.1. SAP SE
31.2. salesforce.com inc.
31.3. Twilio Inc.
31.4. Nuance Communications Inc.
31.5. Zendesk Inc.
31.6. Verint Systems Inc.
31.7. LivePerson Inc.
31.8. Intercom Inc.
31.9. Adastra Corporation
31.10. Boost.ai AS
31.11. Haptik Inc.
31.12. Helpshift Inc.
31.13. Rasa Technologies Inc.
31.14. Cognigy Inc.
31.15. DigitalGenius Corporation
32. Global Generative AI In Customer Services Market Competitive Benchmarking
33. Global Generative AI In Customer Services Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Generative AI In Customer Services Market
35. Generative AI In Customer Services Market Future Outlook and Potential Analysis
35.1 Generative AI In Customer Services Market In 2028 - Countries Offering Most New Opportunities
35.2 Generative AI In Customer Services Market In 2028 - Segments Offering Most New Opportunities
35.3 Generative AI In Customer Services Market In 2028 - Growth Strategies
35.3.1 Market Trend Based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer

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