Customer Journey Mapping Software Global Market Report 2025

Customer Journey Mapping Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer journey mapping software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Description:

Where is the largest and fastest growing market for customer journey mapping software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer journey mapping software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope

Markets Covered:1) By Component: Software; Services; Consulting Services

2) By Organization Size: Small and Medium Enterprises; Large Enterprises

3) By Deployment: On-Premise; Cloud-based

4) By End Users: BFSI; Retail And Consumer Goods; Media And Entertainment; Healthcare And Pharmaceutical; Automotive; IT And Telecommunication; Travel And Hospitality; Education; Other End Users

Subsegments:

1) By Software: Visualization Tools; Journey Mapping Tools; Analytics And Reporting Tools; Integration Tools;

2) By Services: Implementation Services; Support And Maintenance Services; Training Services

3) By Consulting Services: Strategy Consulting; Process Improvement Consulting; Technology Consulting

Companies Mentioned: Smaply GmbH; UXPressia Inc.; Adobe Inc.; Contentsquare SAS; Glassbox Digital UK Ltd.

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery format: PDF, Word and Excel Data Dashboard.

Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.


1. Executive Summary
2. Customer Journey Mapping Software Market Characteristics
3. Customer Journey Mapping Software Market Trends And Strategies
4. Customer Journey Mapping Software Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
5. Global Customer Journey Mapping Software Growth Analysis And Strategic Analysis Framework
5.1. Global Customer Journey Mapping Software PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Customer Journey Mapping Software Market Growth Rate Analysis
5.4. Global Customer Journey Mapping Software Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Customer Journey Mapping Software Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Customer Journey Mapping Software Total Addressable Market (TAM)
6. Customer Journey Mapping Software Market Segmentation
6.1. Global Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Software
Services
Consulting Services
6.2. Global Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Small and Medium Enterprises
Large Enterprises
6.3. Global Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
On-Premise
Cloud-based
6.4. Global Customer Journey Mapping Software Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
BFSI
Retail And Consumer Goods
Media And Entertainment
Healthcare And Pharmaceutical
Automotive
IT And Telecommunication
Travel And Hospitality
Education
Other End Users
6.5. Global Customer Journey Mapping Software Market, Sub-Segmentation Of Software, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Visualization Tools
Journey Mapping Tools
Analytics And Reporting Tools
Integration Tools
6.6. Global Customer Journey Mapping Software Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Implementation Services
Support And Maintenance Services
Training Services
6.7. Global Customer Journey Mapping Software Market, Sub-Segmentation Of Consulting Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Strategy Consulting
Process Improvement Consulting
Technology Consulting
7. Customer Journey Mapping Software Market Regional And Country Analysis
7.1. Global Customer Journey Mapping Software Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Customer Journey Mapping Software Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific Customer Journey Mapping Software Market
8.1. Asia-Pacific Customer Journey Mapping Software Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Customer Journey Mapping Software Market
9.1. China Customer Journey Mapping Software Market Overview
9.2. China Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Customer Journey Mapping Software Market
10.1. India Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Customer Journey Mapping Software Market
11.1. Japan Customer Journey Mapping Software Market Overview
11.2. Japan Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Customer Journey Mapping Software Market
12.1. Australia Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Customer Journey Mapping Software Market
13.1. Indonesia Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Customer Journey Mapping Software Market
14.1. South Korea Customer Journey Mapping Software Market Overview
14.2. South Korea Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Customer Journey Mapping Software Market
15.1. Western Europe Customer Journey Mapping Software Market Overview
15.2. Western Europe Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Customer Journey Mapping Software Market
16.1. UK Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Customer Journey Mapping Software Market
17.1. Germany Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Customer Journey Mapping Software Market
18.1. France Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Customer Journey Mapping Software Market
19.1. Italy Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Customer Journey Mapping Software Market
20.1. Spain Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Customer Journey Mapping Software Market
21.1. Eastern Europe Customer Journey Mapping Software Market Overview
21.2. Eastern Europe Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Customer Journey Mapping Software Market
22.1. Russia Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Customer Journey Mapping Software Market
23.1. North America Customer Journey Mapping Software Market Overview
23.2. North America Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Customer Journey Mapping Software Market
24.1. USA Customer Journey Mapping Software Market Overview
24.2. USA Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada Customer Journey Mapping Software Market
25.1. Canada Customer Journey Mapping Software Market Overview
25.2. Canada Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America Customer Journey Mapping Software Market
26.1. South America Customer Journey Mapping Software Market Overview
26.2. South America Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil Customer Journey Mapping Software Market
27.1. Brazil Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East Customer Journey Mapping Software Market
28.1. Middle East Customer Journey Mapping Software Market Overview
28.2. Middle East Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa Customer Journey Mapping Software Market
29.1. Africa Customer Journey Mapping Software Market Overview
29.2. Africa Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. Customer Journey Mapping Software Market Competitive Landscape And Company Profiles
30.1. Customer Journey Mapping Software Market Competitive Landscape
30.2. Customer Journey Mapping Software Market Company Profiles
30.2.1. Smaply GmbH Overview, Products and Services, Strategy and Financial Analysis
30.2.2. UXPressia Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.3. Adobe Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.4. Contentsquare SAS Overview, Products and Services, Strategy and Financial Analysis
30.2.5. Glassbox Digital UK Ltd. Overview, Products and Services, Strategy and Financial Analysis
31. Customer Journey Mapping Software Market Other Major And Innovative Companies
31.1. CleverTap Inc.
31.2. MoEngage Inc.
31.3. WebEngage Marketing Cloud Solutions Private Limited
31.4. Salesforce. com Inc.
31.5. Custellencia LLC
31.6. Whatfix Inc.
31.7. Cemantica Labs Private Limited
31.8. SurveySparrow Inc.
31.9. The Rocket Science Group LLC
31.10. Hotjar Limited
31.11. Mixpanel Inc.
31.12. FullStory Inc.
31.13. UserZoom Technologies Inc.
31.14. UserTesting Inc.
31.15. Qualtrics LLC
32. Global Customer Journey Mapping Software Market Competitive Benchmarking And Dashboard
33. Key Mergers And Acquisitions In The Customer Journey Mapping Software Market
34. Recent Developments In The Customer Journey Mapping Software Market
35. Customer Journey Mapping Software Market High Potential Countries, Segments and Strategies
35.1 Customer Journey Mapping Software Market In 2029 - Countries Offering Most New Opportunities
35.2 Customer Journey Mapping Software Market In 2029 - Segments Offering Most New Opportunities
35.3 Customer Journey Mapping Software Market In 2029 - Growth Strategies
35.3.1 Market Trend Based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer

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