Conversational Commerce Global Market Report 2025

Conversational Commerce Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on conversational commerce market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Description:

Where is the largest and fastest growing market for conversational commerce ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The conversational commerce market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope

Markets Covered:1) By Type: Chatbots; Intelligent Virtual Assistants

2) By Component: Solution; Services

3) By Deployment Mode: Cloud; On-Premises

4)By Enterprise Size: Small And Mid-Sized Enterprises (SMEs); Large Enterprises

Subsegments:

1) By Chatbots: Rule-Based Chatbots; AI-Powered Chatbots; E-commerce Chatbots; Customer Support Chatbots

2) By Intelligent Virtual Assistants: Voice Assistants; Text-Based Assistants; Multi-Channel Assistants; Personal Shopping Assistants

Companies Mentioned: Amazon Inc.; Apple Inc.; Google LLC; Microsoft Corporation; Facebook Inc.

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery format: PDF, Word and Excel Data Dashboard.


1. Executive Summary
2. Conversational Commerce Market Characteristics
3. Conversational Commerce Market Trends And Strategies
4. Conversational Commerce Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market
5. Global Conversational Commerce Growth Analysis And Strategic Analysis Framework
5.1. Global Conversational Commerce PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Conversational Commerce Market Growth Rate Analysis
5.4. Global Conversational Commerce Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Conversational Commerce Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Conversational Commerce Total Addressable Market (TAM)
6. Conversational Commerce Market Segmentation
6.1. Global Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Chatbots
Intelligent Virtual Assistants
6.2. Global Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Solution
Services
6.3. Global Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Cloud
On-Premises
6.4. Global Conversational Commerce Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Small And Mid-Sized Enterprises (SMEs)
Large Enterprises
6.5. Global Conversational Commerce Market, Sub-Segmentation Of Chatbots, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Rule-Based Chatbots
AI-Powered Chatbots
E-commerce Chatbots
Customer Support Chatbots
6.6. Global Conversational Commerce Market, Sub-Segmentation Of Intelligent Virtual Assistants, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Voice Assistants
Text-Based Assistants
Multi-Channel Assistants
Personal Shopping Assistants
7. Conversational Commerce Market Regional And Country Analysis
7.1. Global Conversational Commerce Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Conversational Commerce Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific Conversational Commerce Market
8.1. Asia-Pacific Conversational Commerce Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Conversational Commerce Market
9.1. China Conversational Commerce Market Overview
9.2. China Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Conversational Commerce Market
10.1. India Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Conversational Commerce Market
11.1. Japan Conversational Commerce Market Overview
11.2. Japan Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Conversational Commerce Market
12.1. Australia Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Conversational Commerce Market
13.1. Indonesia Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Conversational Commerce Market
14.1. South Korea Conversational Commerce Market Overview
14.2. South Korea Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Conversational Commerce Market
15.1. Western Europe Conversational Commerce Market Overview
15.2. Western Europe Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Conversational Commerce Market
16.1. UK Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Conversational Commerce Market
17.1. Germany Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Conversational Commerce Market
18.1. France Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Conversational Commerce Market
19.1. Italy Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Conversational Commerce Market
20.1. Spain Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Conversational Commerce Market
21.1. Eastern Europe Conversational Commerce Market Overview
21.2. Eastern Europe Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Conversational Commerce Market
22.1. Russia Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Conversational Commerce Market
23.1. North America Conversational Commerce Market Overview
23.2. North America Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Conversational Commerce Market
24.1. USA Conversational Commerce Market Overview
24.2. USA Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada Conversational Commerce Market
25.1. Canada Conversational Commerce Market Overview
25.2. Canada Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America Conversational Commerce Market
26.1. South America Conversational Commerce Market Overview
26.2. South America Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil Conversational Commerce Market
27.1. Brazil Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East Conversational Commerce Market
28.1. Middle East Conversational Commerce Market Overview
28.2. Middle East Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa Conversational Commerce Market
29.1. Africa Conversational Commerce Market Overview
29.2. Africa Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. Conversational Commerce Market Competitive Landscape And Company Profiles
30.1. Conversational Commerce Market Competitive Landscape
30.2. Conversational Commerce Market Company Profiles
30.2.1. Amazon Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.2. Apple Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.3. Google LLC Overview, Products and Services, Strategy and Financial Analysis
30.2.4. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
30.2.5. Facebook Inc. Overview, Products and Services, Strategy and Financial Analysis
31. Conversational Commerce Market Other Major And Innovative Companies
31.1. IBM Corporation
31.2. Oracle Corporation
31.3. Salesforce Inc.
31.4. Shopify Inc.
31.5. Webio Ltd.
31.6. Zendesk Inc.
31.7. Nuance Communications Inc.
31.8. LivePerson
31.9. HubSpot
31.10. Kore.ai Inc.
31.11. Intercom Inc.
31.12. Drift.com Inc.
31.13. Haptic Technologies Pvt Ltd.
31.14. SleekFlow
31.15. Yalochat
32. Global Conversational Commerce Market Competitive Benchmarking And Dashboard
33. Key Mergers And Acquisitions In The Conversational Commerce Market
34. Recent Developments In The Conversational Commerce Market
35. Conversational Commerce Market High Potential Countries, Segments and Strategies
35.1 Conversational Commerce Market In 2029 - Countries Offering Most New Opportunities
35.2 Conversational Commerce Market In 2029 - Segments Offering Most New Opportunities
35.3 Conversational Commerce Market In 2029 - Growth Strategies
35.3.1 Market Trend Based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer

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