Call Center Outsourcing Global Market Report 2025

Call Center Outsourcing Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on call center outsourcing market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Description:

Where is the largest and fastest growing market for call center outsourcing ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The call center outsourcing market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope

Markets Covered:1) By Type: Inbound Services; Outbound Services

2) By Enterprise Size: Large Enterprise; Small And Medium Enterprises (SMEs); Startups

3) By Vertical: Banking, Financial Services And Insurance (BFSI); Information Technology And Telecom; Healthcare; Retail; Manufacturing; Other Verticals

Subsegments:

1) By Inbound Services: Customer Support; Technical Support; Order Processing; Helpdesk Services

2) By Outbound Services: Telemarketing; Lead Generation; Customer Surveys; Collections Services

Companies Mentioned: Accenture plc; Telefónica S.A; Capgemini SE; Cognizant; Infosys BPM

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery format: PDF, Word and Excel Data Dashboard.


1. Executive Summary
2. Call Center Outsourcing Market Characteristics
3. Call Center Outsourcing Market Trends And Strategies
4. Call Center Outsourcing Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market
5. Global Call Center Outsourcing Growth Analysis And Strategic Analysis Framework
5.1. Global Call Center Outsourcing PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Call Center Outsourcing Market Growth Rate Analysis
5.4. Global Call Center Outsourcing Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Call Center Outsourcing Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Call Center Outsourcing Total Addressable Market (TAM)
6. Call Center Outsourcing Market Segmentation
6.1. Global Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Inbound Services
Outbound Services
6.2. Global Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Large Enterprise
Small And Medium Enterprises (SMEs)
Startups
6.3. Global Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Banking, Financial Services And Insurance (BFSI)
Information Technology And Telecom
Healthcare
Retail
Manufacturing
Other Verticals
6.4. Global Call Center Outsourcing Market, Sub-Segmentation Of Inbound Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Customer Support
Technical Support
Order Processing
Helpdesk Services
6.5. Global Call Center Outsourcing Market, Sub-Segmentation Of Outbound Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Telemarketing
Lead Generation
Customer Surveys
Collections Services
7. Call Center Outsourcing Market Regional And Country Analysis
7.1. Global Call Center Outsourcing Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Call Center Outsourcing Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific Call Center Outsourcing Market
8.1. Asia-Pacific Call Center Outsourcing Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Call Center Outsourcing Market
9.1. China Call Center Outsourcing Market Overview
9.2. China Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Call Center Outsourcing Market
10.1. India Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Call Center Outsourcing Market
11.1. Japan Call Center Outsourcing Market Overview
11.2. Japan Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Call Center Outsourcing Market
12.1. Australia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Call Center Outsourcing Market
13.1. Indonesia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Call Center Outsourcing Market
14.1. South Korea Call Center Outsourcing Market Overview
14.2. South Korea Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Call Center Outsourcing Market
15.1. Western Europe Call Center Outsourcing Market Overview
15.2. Western Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Call Center Outsourcing Market
16.1. UK Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Call Center Outsourcing Market
17.1. Germany Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Call Center Outsourcing Market
18.1. France Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Call Center Outsourcing Market
19.1. Italy Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Call Center Outsourcing Market
20.1. Spain Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Call Center Outsourcing Market
21.1. Eastern Europe Call Center Outsourcing Market Overview
21.2. Eastern Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Call Center Outsourcing Market
22.1. Russia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Call Center Outsourcing Market
23.1. North America Call Center Outsourcing Market Overview
23.2. North America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Call Center Outsourcing Market
24.1. USA Call Center Outsourcing Market Overview
24.2. USA Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada Call Center Outsourcing Market
25.1. Canada Call Center Outsourcing Market Overview
25.2. Canada Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America Call Center Outsourcing Market
26.1. South America Call Center Outsourcing Market Overview
26.2. South America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil Call Center Outsourcing Market
27.1. Brazil Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East Call Center Outsourcing Market
28.1. Middle East Call Center Outsourcing Market Overview
28.2. Middle East Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa Call Center Outsourcing Market
29.1. Africa Call Center Outsourcing Market Overview
29.2. Africa Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. Call Center Outsourcing Market Competitive Landscape And Company Profiles
30.1. Call Center Outsourcing Market Competitive Landscape
30.2. Call Center Outsourcing Market Company Profiles
30.2.1. Accenture plc Overview, Products and Services, Strategy and Financial Analysis
30.2.2. Telefónica S.A Overview, Products and Services, Strategy and Financial Analysis
30.2.3. Capgemini SE Overview, Products and Services, Strategy and Financial Analysis
30.2.4. Cognizant Overview, Products and Services, Strategy and Financial Analysis
30.2.5. Infosys BPM Overview, Products and Services, Strategy and Financial Analysis
31. Call Center Outsourcing Market Other Major And Innovative Companies
31.1. Wipro
31.2. Teleperformance SE
31.3. Tech Mahindra
31.4. Concentrix
31.5. Arvato AG
31.6. Genpact
31.7. Conduent Inc.
31.8. Comdata Group
31.9. Telus International
31.10. TTEC Holdings Inc.
31.11. Alorica
31.12. Sutherland Global Services
31.13. WNS Global Services
31.14. TaskUs
31.15. Transcom WorldWide AB
32. Global Call Center Outsourcing Market Competitive Benchmarking And Dashboard
33. Key Mergers And Acquisitions In The Call Center Outsourcing Market
34. Recent Developments In The Call Center Outsourcing Market
35. Call Center Outsourcing Market High Potential Countries, Segments and Strategies
35.1 Call Center Outsourcing Market In 2029 - Countries Offering Most New Opportunities
35.2 Call Center Outsourcing Market In 2029 - Segments Offering Most New Opportunities
35.3 Call Center Outsourcing Market In 2029 - Growth Strategies
35.3.1 Market Trend Based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer

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