Call Center Outsourcing Global Market Report 2024

Call Center Outsourcing Global Market Report 2024

Including: 1) By Type: Inbound Services; Outbound Services2) By Enterprise Size: Large Enterprise; Small And Medium Enterprises (SMEs); Startups3) By Vertical: Banking, financial services and insurance (BFSI); Information Technology And Telecom; Healthcare; Retail; ManufacturingCovering: Accenture plc; Telefónica S.A; Capgemini SE; Cognizant; Infosys BPM


Call Center Outsourcing Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on call center outsourcing market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase
  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia – Ukraine war’s impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.
Description:

Where is the largest and fastest growing market for call center outsourcing? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The call center outsourcing market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
Scope

Markets Covered:1) By Type: Inbound Services; Outbound Services

2) By Enterprise Size: Large Enterprise; Small And Medium Enterprises (SMEs); Startups

3) By Vertical: Banking, financial services and insurance (BFSI); Information Technology And Telecom; Healthcare; Retail; Manufacturing; Other Verticals

Companies Mentioned: Accenture plc; Telefónica S.A; Capgemini SE; Cognizant; Infosys BPM

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery format: PDF, Word and Excel Data Dashboard.

Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.


1. Executive Summary
2. Call Center Outsourcing Market Characteristics
3. Call Center Outsourcing Market Trends And Strategies
4. Call Center Outsourcing Market - Macro Economic Scenario
4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market
5. Global Call Center Outsourcing Market Size and Growth
5.1. Global Call Center Outsourcing Market Drivers and Restraints
5.1.1. Drivers Of The Market
5.1.2. Restraints Of The Market
5.2. Global Call Center Outsourcing Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Call Center Outsourcing Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)
6. Call Center Outsourcing Market Segmentation
6.1. Global Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Inbound Services
Outbound Services
6.2. Global Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Large Enterprise 
Small And Medium Enterprises (SMEs)
Startups
6.3. Global Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Banking, financial services and insurance (BFSI)
Information Technology And Telecom
Healthcare
Retail
Manufacturing
Other Verticals
7. Call Center Outsourcing Market Regional And Country Analysis
7.1. Global Call Center Outsourcing Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Call Center Outsourcing Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8. Asia-Pacific Call Center Outsourcing Market
8.1. Asia-Pacific Call Center Outsourcing Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
9. China Call Center Outsourcing Market
9.1. China Call Center Outsourcing Market Overview
9.2. China Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
10. India Call Center Outsourcing Market
10.1. India Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11. Japan Call Center Outsourcing Market
11.1. Japan Call Center Outsourcing Market Overview
11.2. Japan Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12. Australia Call Center Outsourcing Market
12.1. Australia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13. Indonesia Call Center Outsourcing Market
13.1. Indonesia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14. South Korea Call Center Outsourcing Market
14.1. South Korea Call Center Outsourcing Market Overview
14.2. South Korea Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15. Western Europe Call Center Outsourcing Market
15.1. Western Europe Call Center Outsourcing Market Overview
15.2. Western Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16. UK Call Center Outsourcing Market
16.1. UK Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17. Germany Call Center Outsourcing Market
17.1. Germany Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18. France Call Center Outsourcing Market
18.5. France Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.6. France Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.7. France Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19. Italy Call Center Outsourcing Market
19.9. Italy Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.10. Italy Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.11. Italy Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20. Spain Call Center Outsourcing Market
20.13. Spain Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.14. Spain Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.15. Spain Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21. Eastern Europe Call Center Outsourcing Market
21.1. Eastern Europe Call Center Outsourcing Market Overview
21.2. Eastern Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22. Russia Call Center Outsourcing Market
22.1. Russia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23. North America Call Center Outsourcing Market
23.1. North America Call Center Outsourcing Market Overview
23.2. North America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24. USA Call Center Outsourcing Market
24.1. USA Call Center Outsourcing Market Overview
24.2. USA Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25. Canada Call Center Outsourcing Market
25.1. Canada Call Center Outsourcing Market Overview
25.2. Canada Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26. South America Call Center Outsourcing Market
26.1. South America Call Center Outsourcing Market Overview
26.2. South America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27. Brazil Call Center Outsourcing Market
27.1. Brazil Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28. Middle East Call Center Outsourcing Market
28.1. Middle East Call Center Outsourcing Market Overview
28.2. Middle East Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29. Africa Call Center Outsourcing Market
29.1. Africa Call Center Outsourcing Market Overview
29.2. Africa Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Call Center Outsourcing Market, Segmentation By Vertical , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
30. Call Center Outsourcing Market Competitive Landscape And Company Profiles
30.1. Call Center Outsourcing Market Competitive Landscape
30.2. Call Center Outsourcing Market Company Profiles
30.2.1. Accenture plc
30.2.1.1. Overview
30.2.1.2. Products and Services
30.2.1.3. Strategy
30.2.1.4. Financial Performance
30.2.2. Telefónica S.A
30.2.2.1. Overview
30.2.2.2. Products and Services
30.2.2.3. Strategy
30.2.2.4. Financial Performance
30.2.3. Capgemini SE
30.2.3.1. Overview
30.2.3.2. Products and Services
30.2.3.3. Strategy
30.2.3.4. Financial Performance
30.2.4. Cognizant
30.2.4.1. Overview
30.2.4.2. Products and Services
30.2.4.3. Strategy
30.2.4.4. Financial Performance
30.2.5. Infosys BPM
30.2.5.1. Overview
30.2.5.2. Products and Services
30.2.5.3. Strategy
30.2.5.4. Financial Performance
31. Call Center Outsourcing Market Other Major And Innovative Companies
31.1. Wipro
31.2. Teleperformance SE
31.3. Tech Mahindra
31.4. Concentrix
31.5. Arvato AG
31.6. Genpact
31.7. Conduent Inc.
31.8. Comdata Group
31.9. Telus International
31.10. TTEC Holdings Inc.
31.11. Alorica
31.12. Sutherland Global Services
31.13. WNS Global Services
31.14. TaskUs
31.15. Transcom WorldWide AB
32. Global Call Center Outsourcing Market Competitive Benchmarking
33. Global Call Center Outsourcing Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Call Center Outsourcing Market
35. Call Center Outsourcing Market Future Outlook and Potential Analysis
35.1 Call Center Outsourcing Market In 2028 - Countries Offering Most New Opportunities
35.2 Call Center Outsourcing Market In 2028 - Segments Offering Most New Opportunities
35.3 Call Center Outsourcing Market In 2028 - Growth Strategies
35.3.1 Market Trend Based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer

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