CRM Software Global Market Report 2025

CRM Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on crm software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Description:

Where is the largest and fastest growing market for crm software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The crm software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope

Markets Covered:1) By Deployment: Cloud CRM; On-Premise CRM

2) By Size of Enterprise: Small And Mid sized enterprises; Large enterprises

3) By Application: Sales; Marketing; Manufacturing; Customer service; Social networking; Supply chain; Distribution; Other Applications

Subsegments:

1) By Cloud CRM: Saas-Based CRM (Software As A Service); Hybrid Cloud CRM; Multi-tenant Cloud CRM; Public Cloud CRM; Private Cloud CRM

2) By On-Premise CRM: Self-Hosted CRM Solutions; On-Premise With Customization; Single-Tenant On-Premise CRM

Companies Mentioned: Microsoft Corporation; Oracle Corporation; SAP SE; Salesforce.com Inc.; Adobe Inc.

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery format: PDF, Word and Excel Data Dashboard.


1. Executive Summary
2. CRM Software Market Characteristics
3. CRM Software Market Trends And Strategies
4. CRM Software Market - Macro Economic Scenario Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
5. Global CRM Software Growth Analysis And Strategic Analysis Framework
5.1. Global CRM Software PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global CRM Software Market Growth Rate Analysis
5.4. Global CRM Software Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global CRM Software Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global CRM Software Total Addressable Market (TAM)
6. CRM Software Market Segmentation
6.1. Global CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Cloud CRM
On-Premise CRM
6.2. Global CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Small And Mid sized Enterprises
Large Enterprises
6.3. Global CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Sales
Marketing
Manufacturing
Customer Service
Social Networking
Supply Chain
Distribution
Other Applications
6.4. Global CRM Software Market, Sub-Segmentation Of Cloud CRM, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
SaaS-Based CRM (Software As A Service)
Hybrid Cloud CRM
Multi-Tenant Cloud CRM
Public Cloud CRM
Private Cloud CRM
6.5. Global CRM Software Market, Sub-Segmentation Of On-Premise CRM, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Self-Hosted CRM Solutions
On-Premise With Customization
Single-Tenant On-Premise CRM
7. CRM Software Market Regional And Country Analysis
7.1. Global CRM Software Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global CRM Software Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific CRM Software Market
8.1. Asia-Pacific CRM Software Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China CRM Software Market
9.1. China CRM Software Market Overview
9.2. China CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India CRM Software Market
10.1. India CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan CRM Software Market
11.1. Japan CRM Software Market Overview
11.2. Japan CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia CRM Software Market
12.1. Australia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia CRM Software Market
13.1. Indonesia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea CRM Software Market
14.1. South Korea CRM Software Market Overview
14.2. South Korea CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe CRM Software Market
15.1. Western Europe CRM Software Market Overview
15.2. Western Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK CRM Software Market
16.1. UK CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany CRM Software Market
17.1. Germany CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France CRM Software Market
18.1. France CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy CRM Software Market
19.1. Italy CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain CRM Software Market
20.1. Spain CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe CRM Software Market
21.1. Eastern Europe CRM Software Market Overview
21.2. Eastern Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia CRM Software Market
22.1. Russia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America CRM Software Market
23.1. North America CRM Software Market Overview
23.2. North America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA CRM Software Market
24.1. USA CRM Software Market Overview
24.2. USA CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada CRM Software Market
25.1. Canada CRM Software Market Overview
25.2. Canada CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America CRM Software Market
26.1. South America CRM Software Market Overview
26.2. South America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil CRM Software Market
27.1. Brazil CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East CRM Software Market
28.1. Middle East CRM Software Market Overview
28.2. Middle East CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa CRM Software Market
29.1. Africa CRM Software Market Overview
29.2. Africa CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. CRM Software Market Competitive Landscape And Company Profiles
30.1. CRM Software Market Competitive Landscape
30.2. CRM Software Market Company Profiles
30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
30.2.2. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
30.2.3. SAP SE Overview, Products and Services, Strategy and Financial Analysis
30.2.4. Salesforce.com Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.5. Adobe Inc. Overview, Products and Services, Strategy and Financial Analysis
31. CRM Software Market Other Major And Innovative Companies
31.1. The Sage Group plc
31.2. NICE Systems Ltd.
31.3. Genesys Telecommunications Laboratories Inc.
31.4. HubSpot Inc.
31.5. Zendesk Inc.
31.6. Pegasystems Inc.
31.7. Zoho Corporation
31.8. Verint Systems Inc.
31.9. Freshworks Inc.
31.10. Swiftpage ACT LLC
31.11. Pipedrive Inc.
31.12. Creatio Ltd.
31.13. SugarCRM Inc.
31.14. Keap Co.
31.15. Maximizer CRM Inc.
32. Global CRM Software Market Competitive Benchmarking And Dashboard
33. Key Mergers And Acquisitions In The CRM Software Market
34. Recent Developments In The CRM Software Market
35. CRM Software Market High Potential Countries, Segments and Strategies
35.1 CRM Software Market In 2029 - Countries Offering Most New Opportunities
35.2 CRM Software Market In 2029 - Segments Offering Most New Opportunities
35.3 CRM Software Market In 2029 - Growth Strategies
35.3.1 Market Trend Based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates

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