Business Process as a service (BPaaS) Global Market Report 2025

Business Process as a service (BPaaS) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on business process as a service (bpaas) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Description:

Where is the largest and fastest growing market for business process as a service (bpaas) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The business process as a service (bpaas) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope

Markets Covered:1) By Process Type: HRM, Accounting And Finance, Sales And Marketing, Customer service support, Procurement and Supply Chain, Operations, Other Process Types

2) By Deployment service Type: Software as a Service (SAAS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS)

3) By End Users: Banking, Financial Service And Insurance (BFSI), Telecom And Information technology (IT), Manufacturing, E-commerce Retail, Healthcare, Governments, Other End-Users

Subsegments:

1) By HRM (Human Resource Management): Recruitment And Staffing; Payroll And Compensation; Training And Development; Employee Benefits Administration; Workforce Management; Other HRM Subsegments

2) By Accounting And Finance: Accounts Payable And Receivable; Financial Reporting And Analysis; Tax And Compliance Management; Payroll Processing; Billing and Invoicing; Other Accounting And Finance Subsegments

3) By Sales And Marketing: Lead Generation And Nurturing; Campaign Management; Customer Relationship Management (CRM); Market Research And Analysis; Digital Marketing; Other Sales And Marketing Subsegments

4) By Customer Service Support: Help Desk And Technical Support; Customer Service Outsourcing; Call Center Services; Chatbot And Virtual Assistant Services; Customer Satisfaction And Feedback; Other Customer Service Support Subsegments

5) By Procurement And Supply Chain: Supplier Management; Purchase Order Management; Inventory Management; Logistics And Transportation; Sourcing And Procurement Services; Other Procurement And Supply Chain Subsegments

6) By Operations: Workflow Management; IT Services And Management; Data Management And Integration; Business Intelligence And Analytics; Process Automation; Other Operations Subsegments

7) By Other Process Types: Legal And Compliance; Research And Development; Project Management; Risk And Fraud Management; Facility Management; Other Specialized Process Types

Companies Mentioned: Salesforce Inc.; ServiceNow Inc.; Microsoft Corporation; Google LLC; Cisco Systems Inc.

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery Format: PDF, Word and Excel Data Dashboard.

Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.


1. Executive Summary
2. Business Process as a service (BPaaS) Market Characteristics
3. Business Process as a service (BPaaS) Market Trends And Strategies
4. Business Process as a service (BPaaS) Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
5. Global Business Process as a service (BPaaS) Growth Analysis And Strategic Analysis Framework
5.1. Global Business Process as a service (BPaaS) PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Business Process as a service (BPaaS) Market Growth Rate Analysis
5.4. Global Business Process as a service (BPaaS) Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Business Process as a service (BPaaS) Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Business Process as a service (BPaaS) Total Addressable Market (TAM)
6. Business Process as a service (BPaaS) Market Segmentation
6.1. Global Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
HRM
Accounting and Finance
Sales and Marketing
Customer Service Support
Procurement and Supply Chain
Operations
Other Process Types
6.2. Global Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Software as a Service (SaaS)
Platform as a Service (PaaS)
Infrastructure as a Service (IaaS)
6.3. Global Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Banking, Financial Service and Insurance (BFSI)
Telecom and Information Technology (IT)
Manufacturing
E-commerce Retail
Healthcare
Governments
Other End-Users
6.4. Global Business Process as a service (BPaaS) Market, Sub-Segmentation Of HRM (Human Resource Management), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Recruitment And Staffing
Payroll And Compensation
Training And Development
Employee Benefits Administration
Workforce Management
Other HRM Subsegments
6.5. Global Business Process as a service (BPaaS) Market, Sub-Segmentation Of Accounting And Finance, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Accounts Payable And Receivable
Financial Reporting And Analysis
Tax And Compliance Management
Payroll Processing
Billing and Invoicing
Other Accounting And Finance Subsegments
6.6. Global Business Process as a service (BPaaS) Market, Sub-Segmentation Of Sales And Marketing, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Lead Generation And Nurturing
Campaign Management
Customer Relationship Management (CRM)
Market Research And Analysis
Digital Marketing
Other Sales And Marketing Subsegments
6.7. Global Business Process as a service (BPaaS) Market, Sub-Segmentation Of Customer Service Support, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Help Desk And Technical Support
Customer Service Outsourcing
Call Center Services
Chatbot And Virtual Assistant Services
Customer Satisfaction And Feedback
Other Customer Service Support Subsegments
6.8. Global Business Process as a service (BPaaS) Market, Sub-Segmentation Of Procurement And Supply Chain, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Supplier Management
Purchase Order Management
Inventory Management
Logistics And Transportation
Sourcing And Procurement Services
Other Procurement And Supply Chain Subsegments
6.9. Global Business Process as a service (BPaaS) Market, Sub-Segmentation Of Operations, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Workflow Management
IT Services And Management
Data Management And Integration
Business Intelligence And Analytics
Process Automation
Other Operations Subsegments
6.10. Global Business Process as a service (BPaaS) Market, Sub-Segmentation Of Other Process Types, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Legal And Compliance
Research And Development
Project Management
Risk And Fraud Management
Facility Management
Other Specialized Process Types
7. Business Process as a service (BPaaS) Market Regional And Country Analysis
7.1. Global Business Process as a service (BPaaS) Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Business Process as a service (BPaaS) Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific Business Process as a service (BPaaS) Market
8.1. Asia-Pacific Business Process as a service (BPaaS) Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Business Process as a service (BPaaS) Market
9.1. China Business Process as a service (BPaaS) Market Overview
9.2. China Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Business Process as a service (BPaaS) Market
10.1. India Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Business Process as a service (BPaaS) Market
11.1. Japan Business Process as a service (BPaaS) Market Overview
11.2. Japan Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Business Process as a service (BPaaS) Market
12.1. Australia Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Business Process as a service (BPaaS) Market
13.1. Indonesia Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Business Process as a service (BPaaS) Market
14.1. South Korea Business Process as a service (BPaaS) Market Overview
14.2. South Korea Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Business Process as a service (BPaaS) Market
15.1. Western Europe Business Process as a service (BPaaS) Market Overview
15.2. Western Europe Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Business Process as a service (BPaaS) Market
16.1. UK Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Business Process as a service (BPaaS) Market
17.1. Germany Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Business Process as a service (BPaaS) Market
18.1. France Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Business Process as a service (BPaaS) Market
19.1. Italy Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Business Process as a service (BPaaS) Market
20.1. Spain Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Business Process as a service (BPaaS) Market
21.1. Eastern Europe Business Process as a service (BPaaS) Market Overview
21.2. Eastern Europe Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Business Process as a service (BPaaS) Market
22.1. Russia Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Business Process as a service (BPaaS) Market
23.1. North America Business Process as a service (BPaaS) Market Overview
23.2. North America Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Business Process as a service (BPaaS) Market
24.1. USA Business Process as a service (BPaaS) Market Overview
24.2. USA Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada Business Process as a service (BPaaS) Market
25.1. Canada Business Process as a service (BPaaS) Market Overview
25.2. Canada Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America Business Process as a service (BPaaS) Market
26.1. South America Business Process as a service (BPaaS) Market Overview
26.2. South America Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil Business Process as a service (BPaaS) Market
27.1. Brazil Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East Business Process as a service (BPaaS) Market
28.1. Middle East Business Process as a service (BPaaS) Market Overview
28.2. Middle East Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa Business Process as a service (BPaaS) Market
29.1. Africa Business Process as a service (BPaaS) Market Overview
29.2. Africa Business Process as a service (BPaaS) Market, Segmentation By Process Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Business Process as a service (BPaaS) Market, Segmentation By Deployment Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Business Process as a service (BPaaS) Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. Business Process as a service (BPaaS) Market Competitive Landscape And Company Profiles
30.1. Business Process as a service (BPaaS) Market Competitive Landscape
30.2. Business Process as a service (BPaaS) Market Company Profiles
30.2.1. Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.2. ServiceNow Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.3. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
30.2.4. Google LLC Overview, Products and Services, Strategy and Financial Analysis
30.2.5. Cisco Systems Inc. Overview, Products and Services, Strategy and Financial Analysis
31. Business Process as a service (BPaaS) Market Other Major And Innovative Companies
31.1. Accenture Plc
31.2. International Business Machines Corporation (IBM)
31.3. Capgemini SE
31.4. Cognizant Technology Solutions Corp
31.5. EXL Service Co
31.6. Fujitsu Limited
31.7. Genpact Limited
31.8. HCL Technologies Limited
31.9. Tata Consultancy Services Limited
31.10. Wipro Ltd.
31.11. Oracle Corporation
31.12. SAP SE
31.13. NTT Data Corporation
31.14. DXC Technology Company
31.15. WNS Limited
32. Global Business Process as a service (BPaaS) Market Competitive Benchmarking And Dashboard
33. Key Mergers And Acquisitions In The Business Process as a service (BPaaS) Market
34. Recent Developments In The Business Process as a service (BPaaS) Market
35. Business Process as a service (BPaaS) Market High Potential Countries, Segments and Strategies
35.1 Business Process as a service (BPaaS) Market In 2029 - Countries Offering Most New Opportunities
35.2 Business Process as a service (BPaaS) Market In 2029 - Segments Offering Most New Opportunities
35.3 Business Process as a service (BPaaS) Market In 2029 - Growth Strategies
35.3.1 Market Trend Based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer

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