Global Workforce Management Software Market Research Report 2023(Status and Outlook)

Global Workforce Management Software Market Research Report 2023(Status and Outlook)



Report Overview

Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.

It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.

The Global Workforce Management Software Market Size was estimated at USD 2854.50 million in 2022 and is projected to reach USD 4860.49 million by 2029, exhibiting a CAGR of 7.90% during the forecast period.

Bosson Research’s latest report provides a deep insight into the global Workforce Management Software market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Workforce Management Software Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Workforce Management Software market in any manner.

Global Workforce Management Software Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

Kronos

Infor

Verint

NICE Systems

Aspect

Workforce Software

Clicksoftware

Calabrio

ATOSS

Genesys

Monet Software

InVision AG

Teleopti

Market Segmentation (by Type)

On-Premises

Saas Cloud-Based

Market Segmentation (by Application)

Communication

Petrochemicals

Manufacturing

Others

Geographic Segmentation

North America (USA, Canada, Mexico)

Europe (Germany, UK, France, Russia, Italy, Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)

South America (Brazil, Argentina, Columbia, Rest of South America)

The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)

Key Benefits of This Market Research:

Industry drivers, restraints, and opportunities covered in the study

Neutral perspective on the market performance

Recent industry trends and developments

Competitive landscape & strategies of key players

Potential & niche segments and regions exhibiting promising growth covered

Historical, current, and projected market size, in terms of value

In-depth analysis of the Workforce Management Software Market

Overview of the regional outlook of the Workforce Management Software Market:

Key Reasons to Buy this Report:

Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change

This enables you to anticipate market changes to remain ahead of your competitors


1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Workforce Management Software
1.2 Key Market Segments
1.2.1 Workforce Management Software Segment by Type
1.2.2 Workforce Management Software Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Workforce Management Software Market Overview
2.1 Global Workforce Management Software Market Size (M USD) Estimates and Forecasts (2018-2029)
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Workforce Management Software Market Competitive Landscape
3.1 Global Workforce Management Software Revenue Market Share by Manufacturers (2018-2023)
3.2 Workforce Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Manufacturers Workforce Management Software Sales Sites, Area Served, Service Type
3.4 Workforce Management Software Market Competitive Situation and Trends
3.4.1 Workforce Management Software Market Concentration Rate
3.4.2 Global 5 and 10 Largest Workforce Management Software Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Workforce Management Software Value Chain Analysis
4.1 Workforce Management Software Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Workforce Management Software Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Workforce Management Software Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Workforce Management Software Market Size Market Share by Type (2018-2023)
6.3 Global Workforce Management Software Sales Growth Rate by Type (2019-2023)
7 Workforce Management Software Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Workforce Management Software Market Size (M USD) by Application (2018-2023)
7.3 Global Workforce Management Software Sales Growth Rate by Application (2019-2023)
8 Workforce Management Software Market Segmentation by Region
8.1 Global Workforce Management Software Market Size by Region
8.1.1 Global Workforce Management Software Market Size by Region
8.1.2 Global Workforce Management Software Market Share by Region
8.2 North America
8.2.1 North America Workforce Management Software Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Workforce Management Software Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Workforce Management Software Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Workforce Management Software Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Workforce Management Software Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 Kronos
9.1.1 Kronos Workforce Management Software Basic Information
9.1.2 Kronos Workforce Management Software Product Overview
9.1.3 Kronos Workforce Management Software Product Market Performance
9.1.4 Kronos Business Overview
9.1.5 Kronos Workforce Management Software SWOT Analysis
9.1.6 Kronos Recent Developments
9.2 Infor
9.2.1 Infor Workforce Management Software Basic Information
9.2.2 Infor Workforce Management Software Product Overview
9.2.3 Infor Workforce Management Software Product Market Performance
9.2.4 Infor Business Overview
9.2.5 Infor Workforce Management Software SWOT Analysis
9.2.6 Infor Recent Developments
9.3 Verint
9.3.1 Verint Workforce Management Software Basic Information
9.3.2 Verint Workforce Management Software Product Overview
9.3.3 Verint Workforce Management Software Product Market Performance
9.3.4 Verint Business Overview
9.3.5 Verint Workforce Management Software SWOT Analysis
9.3.6 Verint Recent Developments
9.4 NICE Systems
9.4.1 NICE Systems Workforce Management Software Basic Information
9.4.2 NICE Systems Workforce Management Software Product Overview
9.4.3 NICE Systems Workforce Management Software Product Market Performance
9.4.4 NICE Systems Business Overview
9.4.5 NICE Systems Recent Developments
9.5 Aspect
9.5.1 Aspect Workforce Management Software Basic Information
9.5.2 Aspect Workforce Management Software Product Overview
9.5.3 Aspect Workforce Management Software Product Market Performance
9.5.4 Aspect Business Overview
9.5.5 Aspect Recent Developments
9.6 Workforce Software
9.6.1 Workforce Software Workforce Management Software Basic Information
9.6.2 Workforce Software Workforce Management Software Product Overview
9.6.3 Workforce Software Workforce Management Software Product Market Performance
9.6.4 Workforce Software Business Overview
9.6.5 Workforce Software Recent Developments
9.7 Clicksoftware
9.7.1 Clicksoftware Workforce Management Software Basic Information
9.7.2 Clicksoftware Workforce Management Software Product Overview
9.7.3 Clicksoftware Workforce Management Software Product Market Performance
9.7.4 Clicksoftware Business Overview
9.7.5 Clicksoftware Recent Developments
9.8 Calabrio
9.8.1 Calabrio Workforce Management Software Basic Information
9.8.2 Calabrio Workforce Management Software Product Overview
9.8.3 Calabrio Workforce Management Software Product Market Performance
9.8.4 Calabrio Business Overview
9.8.5 Calabrio Recent Developments
9.9 ATOSS
9.9.1 ATOSS Workforce Management Software Basic Information
9.9.2 ATOSS Workforce Management Software Product Overview
9.9.3 ATOSS Workforce Management Software Product Market Performance
9.9.4 ATOSS Business Overview
9.9.5 ATOSS Recent Developments
9.10 Genesys
9.10.1 Genesys Workforce Management Software Basic Information
9.10.2 Genesys Workforce Management Software Product Overview
9.10.3 Genesys Workforce Management Software Product Market Performance
9.10.4 Genesys Business Overview
9.10.5 Genesys Recent Developments
9.11 Monet Software
9.11.1 Monet Software Workforce Management Software Basic Information
9.11.2 Monet Software Workforce Management Software Product Overview
9.11.3 Monet Software Workforce Management Software Product Market Performance
9.11.4 Monet Software Business Overview
9.11.5 Monet Software Recent Developments
9.12 InVision AG
9.12.1 InVision AG Workforce Management Software Basic Information
9.12.2 InVision AG Workforce Management Software Product Overview
9.12.3 InVision AG Workforce Management Software Product Market Performance
9.12.4 InVision AG Business Overview
9.12.5 InVision AG Recent Developments
9.13 Teleopti
9.13.1 Teleopti Workforce Management Software Basic Information
9.13.2 Teleopti Workforce Management Software Product Overview
9.13.3 Teleopti Workforce Management Software Product Market Performance
9.13.4 Teleopti Business Overview
9.13.5 Teleopti Recent Developments
10 Workforce Management Software Regional Market Forecast
10.1 Global Workforce Management Software Market Size Forecast
10.2 Global Workforce Management Software Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Workforce Management Software Market Size Forecast by Country
10.2.3 Asia Pacific Workforce Management Software Market Size Forecast by Region
10.2.4 South America Workforce Management Software Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Workforce Management Software by Country
11 Forecast Market by Type and by Application (2024-2029)
11.1 Global Workforce Management Software Market Forecast by Type (2024-2029)
11.2 Global Workforce Management Software Market Forecast by Application (2024-2029)
12 Conclusion and Key Findings

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