Global Speech Based Interactive Voice Response Software Market Research Report 2024(Status and Outlook)

Global Speech Based Interactive Voice Response Software Market Research Report 2024(Status and Outlook)



Report Overview:

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.

With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.

Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.

IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.

The Global Speech Based Interactive Voice Response Software Market Size was estimated at USD 1017.19 million in 2023 and is projected to reach USD 2018.53 million by 2029, exhibiting a CAGR of 12.10% during the forecast period.

This report provides a deep insight into the global Speech Based Interactive Voice Response Software market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Speech Based Interactive Voice Response Software Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Speech Based Interactive Voice Response Software market in any manner.

Global Speech Based Interactive Voice Response Software Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

8X8, Inc. (US)

Nuance Communications, Inc. (US)

Convergys Corporation (US)

Avaya Inc. (US)

Cisco Systems, Inc. (US)

Connect First (US)

West Corporation (US)

Genesys Telecommunication Laboratories, Inc. (US)

Verizon Communications Inc. (US)

IVR Lab (US)

Aspect Software Parent Inc. (US)

24/7 Customer, Inc. (US)

InContact Inc. (US)

NewVoiceMedia (UK)

Five9, Inc. (US)

Market Segmentation (by Type)

Cloud-based

On Premise

Market Segmentation (by Application)

Large Enterprise

Medium Enterprise

Small Enterprise

Geographic Segmentation
  • North America (USA, Canada, Mexico)
  • Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
  • Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
  • South America (Brazil, Argentina, Columbia, Rest of South America)
  • The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
Key Benefits of This Market Research:
  • Industry drivers, restraints, and opportunities covered in the study
  • Neutral perspective on the market performance
  • Recent industry trends and developments
  • Competitive landscape & strategies of key players
  • Potential & niche segments and regions exhibiting promising growth covered
  • Historical, current, and projected market size, in terms of value
  • In-depth analysis of the Speech Based Interactive Voice Response Software Market
  • Overview of the regional outlook of the Speech Based Interactive Voice Response Software Market:
Key Reasons to Buy this Report:
  • Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
  • This enables you to anticipate market changes to remain ahead of your competitors
  • You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
  • The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
  • Provision of market value (USD Billion) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come
  • 6-month post-sales analyst support
Customization of the Report

In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.

Note: this report may need to undergo a final check or review and this could take about 48 hours.

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Speech Based Interactive Voice Response Software Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.

Chapter 12 is the main points and conclusions of the report.


1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Speech Based Interactive Voice Response Software
1.2 Key Market Segments
1.2.1 Speech Based Interactive Voice Response Software Segment by Type
1.2.2 Speech Based Interactive Voice Response Software Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Speech Based Interactive Voice Response Software Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Speech Based Interactive Voice Response Software Market Competitive Landscape
3.1 Global Speech Based Interactive Voice Response Software Revenue Market Share by Company (2019-2024)
3.2 Speech Based Interactive Voice Response Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Speech Based Interactive Voice Response Software Market Size Sites, Area Served, Product Type
3.4 Speech Based Interactive Voice Response Software Market Competitive Situation and Trends
3.4.1 Speech Based Interactive Voice Response Software Market Concentration Rate
3.4.2 Global 5 and 10 Largest Speech Based Interactive Voice Response Software Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Speech Based Interactive Voice Response Software Value Chain Analysis
4.1 Speech Based Interactive Voice Response Software Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Speech Based Interactive Voice Response Software Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Speech Based Interactive Voice Response Software Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Speech Based Interactive Voice Response Software Market Size Market Share by Type (2019-2024)
6.3 Global Speech Based Interactive Voice Response Software Market Size Growth Rate by Type (2019-2024)
7 Speech Based Interactive Voice Response Software Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Speech Based Interactive Voice Response Software Market Size (M USD) by Application (2019-2024)
7.3 Global Speech Based Interactive Voice Response Software Market Size Growth Rate by Application (2019-2024)
8 Speech Based Interactive Voice Response Software Market Segmentation by Region
8.1 Global Speech Based Interactive Voice Response Software Market Size by Region
8.1.1 Global Speech Based Interactive Voice Response Software Market Size by Region
8.1.2 Global Speech Based Interactive Voice Response Software Market Size Market Share by Region
8.2 North America
8.2.1 North America Speech Based Interactive Voice Response Software Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Speech Based Interactive Voice Response Software Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Speech Based Interactive Voice Response Software Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Speech Based Interactive Voice Response Software Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Speech Based Interactive Voice Response Software Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 8X8, Inc. (US)
9.1.1 8X8, Inc. (US) Speech Based Interactive Voice Response Software Basic Information
9.1.2 8X8, Inc. (US) Speech Based Interactive Voice Response Software Product Overview
9.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Product Market Performance
9.1.4 8X8, Inc. (US) Speech Based Interactive Voice Response Software SWOT Analysis
9.1.5 8X8, Inc. (US) Business Overview
9.1.6 8X8, Inc. (US) Recent Developments
9.2 Nuance Communications, Inc. (US)
9.2.1 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Basic Information
9.2.2 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Product Overview
9.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Product Market Performance
9.2.4 8X8, Inc. (US) Speech Based Interactive Voice Response Software SWOT Analysis
9.2.5 Nuance Communications, Inc. (US) Business Overview
9.2.6 Nuance Communications, Inc. (US) Recent Developments
9.3 Convergys Corporation (US)
9.3.1 Convergys Corporation (US) Speech Based Interactive Voice Response Software Basic Information
9.3.2 Convergys Corporation (US) Speech Based Interactive Voice Response Software Product Overview
9.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Product Market Performance
9.3.4 8X8, Inc. (US) Speech Based Interactive Voice Response Software SWOT Analysis
9.3.5 Convergys Corporation (US) Business Overview
9.3.6 Convergys Corporation (US) Recent Developments
9.4 Avaya Inc. (US)
9.4.1 Avaya Inc. (US) Speech Based Interactive Voice Response Software Basic Information
9.4.2 Avaya Inc. (US) Speech Based Interactive Voice Response Software Product Overview
9.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Product Market Performance
9.4.4 Avaya Inc. (US) Business Overview
9.4.5 Avaya Inc. (US) Recent Developments
9.5 Cisco Systems, Inc. (US)
9.5.1 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Basic Information
9.5.2 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Product Overview
9.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Product Market Performance
9.5.4 Cisco Systems, Inc. (US) Business Overview
9.5.5 Cisco Systems, Inc. (US) Recent Developments
9.6 Connect First (US)
9.6.1 Connect First (US) Speech Based Interactive Voice Response Software Basic Information
9.6.2 Connect First (US) Speech Based Interactive Voice Response Software Product Overview
9.6.3 Connect First (US) Speech Based Interactive Voice Response Software Product Market Performance
9.6.4 Connect First (US) Business Overview
9.6.5 Connect First (US) Recent Developments
9.7 West Corporation (US)
9.7.1 West Corporation (US) Speech Based Interactive Voice Response Software Basic Information
9.7.2 West Corporation (US) Speech Based Interactive Voice Response Software Product Overview
9.7.3 West Corporation (US) Speech Based Interactive Voice Response Software Product Market Performance
9.7.4 West Corporation (US) Business Overview
9.7.5 West Corporation (US) Recent Developments
9.8 Genesys Telecommunication Laboratories, Inc. (US)
9.8.1 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Basic Information
9.8.2 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Product Overview
9.8.3 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Product Market Performance
9.8.4 Genesys Telecommunication Laboratories, Inc. (US) Business Overview
9.8.5 Genesys Telecommunication Laboratories, Inc. (US) Recent Developments
9.9 Verizon Communications Inc. (US)
9.9.1 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Basic Information
9.9.2 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Product Overview
9.9.3 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Product Market Performance
9.9.4 Verizon Communications Inc. (US) Business Overview
9.9.5 Verizon Communications Inc. (US) Recent Developments
9.10 IVR Lab (US)
9.10.1 IVR Lab (US) Speech Based Interactive Voice Response Software Basic Information
9.10.2 IVR Lab (US) Speech Based Interactive Voice Response Software Product Overview
9.10.3 IVR Lab (US) Speech Based Interactive Voice Response Software Product Market Performance
9.10.4 IVR Lab (US) Business Overview
9.10.5 IVR Lab (US) Recent Developments
9.11 Aspect Software Parent Inc. (US)
9.11.1 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Basic Information
9.11.2 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Product Overview
9.11.3 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Product Market Performance
9.11.4 Aspect Software Parent Inc. (US) Business Overview
9.11.5 Aspect Software Parent Inc. (US) Recent Developments
9.12 24/7 Customer, Inc. (US)
9.12.1 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Basic Information
9.12.2 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Product Overview
9.12.3 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Product Market Performance
9.12.4 24/7 Customer, Inc. (US) Business Overview
9.12.5 24/7 Customer, Inc. (US) Recent Developments
9.13 InContact Inc. (US)
9.13.1 InContact Inc. (US) Speech Based Interactive Voice Response Software Basic Information
9.13.2 InContact Inc. (US) Speech Based Interactive Voice Response Software Product Overview
9.13.3 InContact Inc. (US) Speech Based Interactive Voice Response Software Product Market Performance
9.13.4 InContact Inc. (US) Business Overview
9.13.5 InContact Inc. (US) Recent Developments
9.14 NewVoiceMedia (UK)
9.14.1 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Basic Information
9.14.2 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Product Overview
9.14.3 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Product Market Performance
9.14.4 NewVoiceMedia (UK) Business Overview
9.14.5 NewVoiceMedia (UK) Recent Developments
9.15 Five9, Inc. (US)
9.15.1 Five9, Inc. (US) Speech Based Interactive Voice Response Software Basic Information
9.15.2 Five9, Inc. (US) Speech Based Interactive Voice Response Software Product Overview
9.15.3 Five9, Inc. (US) Speech Based Interactive Voice Response Software Product Market Performance
9.15.4 Five9, Inc. (US) Business Overview
9.15.5 Five9, Inc. (US) Recent Developments
10 Speech Based Interactive Voice Response Software Regional Market Forecast
10.1 Global Speech Based Interactive Voice Response Software Market Size Forecast
10.2 Global Speech Based Interactive Voice Response Software Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Speech Based Interactive Voice Response Software Market Size Forecast by Country
10.2.3 Asia Pacific Speech Based Interactive Voice Response Software Market Size Forecast by Region
10.2.4 South America Speech Based Interactive Voice Response Software Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Speech Based Interactive Voice Response Software by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global Speech Based Interactive Voice Response Software Market Forecast by Type (2025-2030)
11.2 Global Speech Based Interactive Voice Response Software Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings

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