Global IT Service Management (ITSM) Market Research Report 2024(Status and Outlook)

Global IT Service Management (ITSM) Market Research Report 2024(Status and Outlook)



Report Overview:

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.

The Global IT Service Management (ITSM) Market Size was estimated at USD 2997.11 million in 2023 and is projected to reach USD 3748.76 million by 2029, exhibiting a CAGR of 3.80% during the forecast period.

This report provides a deep insight into the global IT Service Management (ITSM) market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global IT Service Management (ITSM) Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the IT Service Management (ITSM) market in any manner.

Global IT Service Management (ITSM) Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

ServiceNow

Atlassian

Ivanti (HEAT Software)

IBM

Broadcom

BMC Software

ASG Software

Axios Systems

SAP

Cherwell Software

Micro Focus (Formerly HPE)

Freshworks

Ultimo

Epicor

TOPdesk

Samanage

Agiloft Service

Symantec

SysAid

SolarWinds

Autotask

Market Segmentation (by Type)

Cloud-based

On-Premises

Market Segmentation (by Application)

SMEs

Large Enterprises

Geographic Segmentation

North America (USA, Canada, Mexico)

Europe (Germany, UK, France, Russia, Italy, Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)

South America (Brazil, Argentina, Columbia, Rest of South America)

The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)

Key Benefits of This Market Research:

Industry drivers, restraints, and opportunities covered in the study

Neutral perspective on the market performance

Recent industry trends and developments

Competitive landscape & strategies of key players

Potential & niche segments and regions exhibiting promising growth covered

Historical, current, and projected market size, in terms of value

In-depth analysis of the IT Service Management (ITSM) Market

Overview of the regional outlook of the IT Service Management (ITSM) Market:

Key Reasons to Buy this Report:

Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change

This enables you to anticipate market changes to remain ahead of your competitors

You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents

The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly

Provision of market value (USD Billion) data for each segment and sub-segment

Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market

Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region

Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled

Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players

The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions

Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis

Provides insight into the market through Value Chain

Market dynamics scenario, along with growth opportunities of the market in the years to come

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the IT Service Management (ITSM) Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.

Chapter 12 is the main points and conclusions of the report.


1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of IT Service Management (ITSM)
1.2 Key Market Segments
1.2.1 IT Service Management (ITSM) Segment by Type
1.2.2 IT Service Management (ITSM) Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 IT Service Management (ITSM) Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 IT Service Management (ITSM) Market Competitive Landscape
3.1 Global IT Service Management (ITSM) Revenue Market Share by Company (2019-2024)
3.2 IT Service Management (ITSM) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company IT Service Management (ITSM) Market Size Sites, Area Served, Product Type
3.4 IT Service Management (ITSM) Market Competitive Situation and Trends
3.4.1 IT Service Management (ITSM) Market Concentration Rate
3.4.2 Global 5 and 10 Largest IT Service Management (ITSM) Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 IT Service Management (ITSM) Value Chain Analysis
4.1 IT Service Management (ITSM) Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of IT Service Management (ITSM) Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 IT Service Management (ITSM) Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global IT Service Management (ITSM) Market Size Market Share by Type (2019-2024)
6.3 Global IT Service Management (ITSM) Market Size Growth Rate by Type (2019-2024)
7 IT Service Management (ITSM) Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global IT Service Management (ITSM) Market Size (M USD) by Application (2019-2024)
7.3 Global IT Service Management (ITSM) Market Size Growth Rate by Application (2019-2024)
8 IT Service Management (ITSM) Market Segmentation by Region
8.1 Global IT Service Management (ITSM) Market Size by Region
8.1.1 Global IT Service Management (ITSM) Market Size by Region
8.1.2 Global IT Service Management (ITSM) Market Size Market Share by Region
8.2 North America
8.2.1 North America IT Service Management (ITSM) Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe IT Service Management (ITSM) Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific IT Service Management (ITSM) Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America IT Service Management (ITSM) Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa IT Service Management (ITSM) Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 ServiceNow
9.1.1 ServiceNow IT Service Management (ITSM) Basic Information
9.1.2 ServiceNow IT Service Management (ITSM) Product Overview
9.1.3 ServiceNow IT Service Management (ITSM) Product Market Performance
9.1.4 ServiceNow IT Service Management (ITSM) SWOT Analysis
9.1.5 ServiceNow Business Overview
9.1.6 ServiceNow Recent Developments
9.2 Atlassian
9.2.1 Atlassian IT Service Management (ITSM) Basic Information
9.2.2 Atlassian IT Service Management (ITSM) Product Overview
9.2.3 Atlassian IT Service Management (ITSM) Product Market Performance
9.2.4 ServiceNow IT Service Management (ITSM) SWOT Analysis
9.2.5 Atlassian Business Overview
9.2.6 Atlassian Recent Developments
9.3 Ivanti (HEAT Software)
9.3.1 Ivanti (HEAT Software) IT Service Management (ITSM) Basic Information
9.3.2 Ivanti (HEAT Software) IT Service Management (ITSM) Product Overview
9.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Product Market Performance
9.3.4 ServiceNow IT Service Management (ITSM) SWOT Analysis
9.3.5 Ivanti (HEAT Software) Business Overview
9.3.6 Ivanti (HEAT Software) Recent Developments
9.4 IBM
9.4.1 IBM IT Service Management (ITSM) Basic Information
9.4.2 IBM IT Service Management (ITSM) Product Overview
9.4.3 IBM IT Service Management (ITSM) Product Market Performance
9.4.4 IBM Business Overview
9.4.5 IBM Recent Developments
9.5 Broadcom
9.5.1 Broadcom IT Service Management (ITSM) Basic Information
9.5.2 Broadcom IT Service Management (ITSM) Product Overview
9.5.3 Broadcom IT Service Management (ITSM) Product Market Performance
9.5.4 Broadcom Business Overview
9.5.5 Broadcom Recent Developments
9.6 BMC Software
9.6.1 BMC Software IT Service Management (ITSM) Basic Information
9.6.2 BMC Software IT Service Management (ITSM) Product Overview
9.6.3 BMC Software IT Service Management (ITSM) Product Market Performance
9.6.4 BMC Software Business Overview
9.6.5 BMC Software Recent Developments
9.7 ASG Software
9.7.1 ASG Software IT Service Management (ITSM) Basic Information
9.7.2 ASG Software IT Service Management (ITSM) Product Overview
9.7.3 ASG Software IT Service Management (ITSM) Product Market Performance
9.7.4 ASG Software Business Overview
9.7.5 ASG Software Recent Developments
9.8 Axios Systems
9.8.1 Axios Systems IT Service Management (ITSM) Basic Information
9.8.2 Axios Systems IT Service Management (ITSM) Product Overview
9.8.3 Axios Systems IT Service Management (ITSM) Product Market Performance
9.8.4 Axios Systems Business Overview
9.8.5 Axios Systems Recent Developments
9.9 SAP
9.9.1 SAP IT Service Management (ITSM) Basic Information
9.9.2 SAP IT Service Management (ITSM) Product Overview
9.9.3 SAP IT Service Management (ITSM) Product Market Performance
9.9.4 SAP Business Overview
9.9.5 SAP Recent Developments
9.10 Cherwell Software
9.10.1 Cherwell Software IT Service Management (ITSM) Basic Information
9.10.2 Cherwell Software IT Service Management (ITSM) Product Overview
9.10.3 Cherwell Software IT Service Management (ITSM) Product Market Performance
9.10.4 Cherwell Software Business Overview
9.10.5 Cherwell Software Recent Developments
9.11 Micro Focus (Formerly HPE)
9.11.1 Micro Focus (Formerly HPE) IT Service Management (ITSM) Basic Information
9.11.2 Micro Focus (Formerly HPE) IT Service Management (ITSM) Product Overview
9.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Product Market Performance
9.11.4 Micro Focus (Formerly HPE) Business Overview
9.11.5 Micro Focus (Formerly HPE) Recent Developments
9.12 Freshworks
9.12.1 Freshworks IT Service Management (ITSM) Basic Information
9.12.2 Freshworks IT Service Management (ITSM) Product Overview
9.12.3 Freshworks IT Service Management (ITSM) Product Market Performance
9.12.4 Freshworks Business Overview
9.12.5 Freshworks Recent Developments
9.13 Ultimo
9.13.1 Ultimo IT Service Management (ITSM) Basic Information
9.13.2 Ultimo IT Service Management (ITSM) Product Overview
9.13.3 Ultimo IT Service Management (ITSM) Product Market Performance
9.13.4 Ultimo Business Overview
9.13.5 Ultimo Recent Developments
9.14 Epicor
9.14.1 Epicor IT Service Management (ITSM) Basic Information
9.14.2 Epicor IT Service Management (ITSM) Product Overview
9.14.3 Epicor IT Service Management (ITSM) Product Market Performance
9.14.4 Epicor Business Overview
9.14.5 Epicor Recent Developments
9.15 TOPdesk
9.15.1 TOPdesk IT Service Management (ITSM) Basic Information
9.15.2 TOPdesk IT Service Management (ITSM) Product Overview
9.15.3 TOPdesk IT Service Management (ITSM) Product Market Performance
9.15.4 TOPdesk Business Overview
9.15.5 TOPdesk Recent Developments
9.16 Samanage
9.16.1 Samanage IT Service Management (ITSM) Basic Information
9.16.2 Samanage IT Service Management (ITSM) Product Overview
9.16.3 Samanage IT Service Management (ITSM) Product Market Performance
9.16.4 Samanage Business Overview
9.16.5 Samanage Recent Developments
9.17 Agiloft Service
9.17.1 Agiloft Service IT Service Management (ITSM) Basic Information
9.17.2 Agiloft Service IT Service Management (ITSM) Product Overview
9.17.3 Agiloft Service IT Service Management (ITSM) Product Market Performance
9.17.4 Agiloft Service Business Overview
9.17.5 Agiloft Service Recent Developments
9.18 Symantec
9.18.1 Symantec IT Service Management (ITSM) Basic Information
9.18.2 Symantec IT Service Management (ITSM) Product Overview
9.18.3 Symantec IT Service Management (ITSM) Product Market Performance
9.18.4 Symantec Business Overview
9.18.5 Symantec Recent Developments
9.19 SysAid
9.19.1 SysAid IT Service Management (ITSM) Basic Information
9.19.2 SysAid IT Service Management (ITSM) Product Overview
9.19.3 SysAid IT Service Management (ITSM) Product Market Performance
9.19.4 SysAid Business Overview
9.19.5 SysAid Recent Developments
9.20 SolarWinds
9.20.1 SolarWinds IT Service Management (ITSM) Basic Information
9.20.2 SolarWinds IT Service Management (ITSM) Product Overview
9.20.3 SolarWinds IT Service Management (ITSM) Product Market Performance
9.20.4 SolarWinds Business Overview
9.20.5 SolarWinds Recent Developments
9.21 Autotask
9.21.1 Autotask IT Service Management (ITSM) Basic Information
9.21.2 Autotask IT Service Management (ITSM) Product Overview
9.21.3 Autotask IT Service Management (ITSM) Product Market Performance
9.21.4 Autotask Business Overview
9.21.5 Autotask Recent Developments
10 IT Service Management (ITSM) Regional Market Forecast
10.1 Global IT Service Management (ITSM) Market Size Forecast
10.2 Global IT Service Management (ITSM) Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe IT Service Management (ITSM) Market Size Forecast by Country
10.2.3 Asia Pacific IT Service Management (ITSM) Market Size Forecast by Region
10.2.4 South America IT Service Management (ITSM) Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of IT Service Management (ITSM) by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global IT Service Management (ITSM) Market Forecast by Type (2025-2030)
11.2 Global IT Service Management (ITSM) Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings

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