Global Service Delivery Automation Market Research Report 2024(Status and Outlook)

Global Service Delivery Automation Market Research Report 2024(Status and Outlook)



Report Overview:

Service delivery automation, or SDA, is an umbrella term for the technologies that automate a series of human actions in a business or IT process. It can be used to: Search websites and gather pertinent information. Administer purchase orders and invoices.

The Global Service Delivery Automation Market Size was estimated at USD 3258.53 million in 2023 and is projected to reach USD 7576.58 million by 2029, exhibiting a CAGR of 15.10% during the forecast period.

This report provides a deep insight into the global Service Delivery Automation market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Service Delivery Automation Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Service Delivery Automation market in any manner.

Global Service Delivery Automation Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

IBM

Uipath SRL

Ipsoft

Blue Prism

Xerox

Nice Systems

Celaton Limited

Openspan

Automation Anywhere

Arago

Genfour

Exilant Technologies

Softomotive

Sutherland Global Services

Market Segmentation (by Type)

IT Process Automation

Business Process Automation

Market Segmentation (by Application)

BFSI

IT, Telecommunication & Media

Travel, Hospitality & Transportation

Retail & Consumer Goods

Healthcare & Pharmaceuticals

Manufacturing & Logistics

Others

Geographic Segmentation
  • North America (USA, Canada, Mexico)
  • Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
  • Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
  • South America (Brazil, Argentina, Columbia, Rest of South America)
  • The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
Key Benefits of This Market Research:
  • Industry drivers, restraints, and opportunities covered in the study
  • Neutral perspective on the market performance
  • Recent industry trends and developments
  • Competitive landscape & strategies of key players
  • Potential & niche segments and regions exhibiting promising growth covered
  • Historical, current, and projected market size, in terms of value
  • In-depth analysis of the Service Delivery Automation Market
  • Overview of the regional outlook of the Service Delivery Automation Market:
Key Reasons to Buy this Report:
  • Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
  • This enables you to anticipate market changes to remain ahead of your competitors
  • You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
  • The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
  • Provision of market value (USD Billion) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come
  • 6-month post-sales analyst support
Customization of the Report

In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.

Note: this report may need to undergo a final check or review and this could take about 48 hours.

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Service Delivery Automation Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.

Chapter 12 is the main points and conclusions of the report.


1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Service Delivery Automation
1.2 Key Market Segments
1.2.1 Service Delivery Automation Segment by Type
1.2.2 Service Delivery Automation Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Service Delivery Automation Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Service Delivery Automation Market Competitive Landscape
3.1 Global Service Delivery Automation Revenue Market Share by Company (2019-2024)
3.2 Service Delivery Automation Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Service Delivery Automation Market Size Sites, Area Served, Product Type
3.4 Service Delivery Automation Market Competitive Situation and Trends
3.4.1 Service Delivery Automation Market Concentration Rate
3.4.2 Global 5 and 10 Largest Service Delivery Automation Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Service Delivery Automation Value Chain Analysis
4.1 Service Delivery Automation Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Service Delivery Automation Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Service Delivery Automation Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Service Delivery Automation Market Size Market Share by Type (2019-2024)
6.3 Global Service Delivery Automation Market Size Growth Rate by Type (2019-2024)
7 Service Delivery Automation Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Service Delivery Automation Market Size (M USD) by Application (2019-2024)
7.3 Global Service Delivery Automation Market Size Growth Rate by Application (2019-2024)
8 Service Delivery Automation Market Segmentation by Region
8.1 Global Service Delivery Automation Market Size by Region
8.1.1 Global Service Delivery Automation Market Size by Region
8.1.2 Global Service Delivery Automation Market Size Market Share by Region
8.2 North America
8.2.1 North America Service Delivery Automation Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Service Delivery Automation Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Service Delivery Automation Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Service Delivery Automation Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Service Delivery Automation Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 IBM
9.1.1 IBM Service Delivery Automation Basic Information
9.1.2 IBM Service Delivery Automation Product Overview
9.1.3 IBM Service Delivery Automation Product Market Performance
9.1.4 IBM Service Delivery Automation SWOT Analysis
9.1.5 IBM Business Overview
9.1.6 IBM Recent Developments
9.2 Uipath SRL
9.2.1 Uipath SRL Service Delivery Automation Basic Information
9.2.2 Uipath SRL Service Delivery Automation Product Overview
9.2.3 Uipath SRL Service Delivery Automation Product Market Performance
9.2.4 IBM Service Delivery Automation SWOT Analysis
9.2.5 Uipath SRL Business Overview
9.2.6 Uipath SRL Recent Developments
9.3 Ipsoft
9.3.1 Ipsoft Service Delivery Automation Basic Information
9.3.2 Ipsoft Service Delivery Automation Product Overview
9.3.3 Ipsoft Service Delivery Automation Product Market Performance
9.3.4 IBM Service Delivery Automation SWOT Analysis
9.3.5 Ipsoft Business Overview
9.3.6 Ipsoft Recent Developments
9.4 Blue Prism
9.4.1 Blue Prism Service Delivery Automation Basic Information
9.4.2 Blue Prism Service Delivery Automation Product Overview
9.4.3 Blue Prism Service Delivery Automation Product Market Performance
9.4.4 Blue Prism Business Overview
9.4.5 Blue Prism Recent Developments
9.5 Xerox
9.5.1 Xerox Service Delivery Automation Basic Information
9.5.2 Xerox Service Delivery Automation Product Overview
9.5.3 Xerox Service Delivery Automation Product Market Performance
9.5.4 Xerox Business Overview
9.5.5 Xerox Recent Developments
9.6 Nice Systems
9.6.1 Nice Systems Service Delivery Automation Basic Information
9.6.2 Nice Systems Service Delivery Automation Product Overview
9.6.3 Nice Systems Service Delivery Automation Product Market Performance
9.6.4 Nice Systems Business Overview
9.6.5 Nice Systems Recent Developments
9.7 Celaton Limited
9.7.1 Celaton Limited Service Delivery Automation Basic Information
9.7.2 Celaton Limited Service Delivery Automation Product Overview
9.7.3 Celaton Limited Service Delivery Automation Product Market Performance
9.7.4 Celaton Limited Business Overview
9.7.5 Celaton Limited Recent Developments
9.8 Openspan
9.8.1 Openspan Service Delivery Automation Basic Information
9.8.2 Openspan Service Delivery Automation Product Overview
9.8.3 Openspan Service Delivery Automation Product Market Performance
9.8.4 Openspan Business Overview
9.8.5 Openspan Recent Developments
9.9 Automation Anywhere
9.9.1 Automation Anywhere Service Delivery Automation Basic Information
9.9.2 Automation Anywhere Service Delivery Automation Product Overview
9.9.3 Automation Anywhere Service Delivery Automation Product Market Performance
9.9.4 Automation Anywhere Business Overview
9.9.5 Automation Anywhere Recent Developments
9.10 Arago
9.10.1 Arago Service Delivery Automation Basic Information
9.10.2 Arago Service Delivery Automation Product Overview
9.10.3 Arago Service Delivery Automation Product Market Performance
9.10.4 Arago Business Overview
9.10.5 Arago Recent Developments
9.11 Genfour
9.11.1 Genfour Service Delivery Automation Basic Information
9.11.2 Genfour Service Delivery Automation Product Overview
9.11.3 Genfour Service Delivery Automation Product Market Performance
9.11.4 Genfour Business Overview
9.11.5 Genfour Recent Developments
9.12 Exilant Technologies
9.12.1 Exilant Technologies Service Delivery Automation Basic Information
9.12.2 Exilant Technologies Service Delivery Automation Product Overview
9.12.3 Exilant Technologies Service Delivery Automation Product Market Performance
9.12.4 Exilant Technologies Business Overview
9.12.5 Exilant Technologies Recent Developments
9.13 Softomotive
9.13.1 Softomotive Service Delivery Automation Basic Information
9.13.2 Softomotive Service Delivery Automation Product Overview
9.13.3 Softomotive Service Delivery Automation Product Market Performance
9.13.4 Softomotive Business Overview
9.13.5 Softomotive Recent Developments
9.14 Sutherland Global Services
9.14.1 Sutherland Global Services Service Delivery Automation Basic Information
9.14.2 Sutherland Global Services Service Delivery Automation Product Overview
9.14.3 Sutherland Global Services Service Delivery Automation Product Market Performance
9.14.4 Sutherland Global Services Business Overview
9.14.5 Sutherland Global Services Recent Developments
10 Service Delivery Automation Regional Market Forecast
10.1 Global Service Delivery Automation Market Size Forecast
10.2 Global Service Delivery Automation Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Service Delivery Automation Market Size Forecast by Country
10.2.3 Asia Pacific Service Delivery Automation Market Size Forecast by Region
10.2.4 South America Service Delivery Automation Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Service Delivery Automation by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global Service Delivery Automation Market Forecast by Type (2025-2030)
11.2 Global Service Delivery Automation Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings

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