Global Interactive Voice Response (IVR) Market Research Report 2024(Status and Outlook)

Global Interactive Voice Response (IVR) Market Research Report 2024(Status and Outlook)



Report Overview:

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.

The Global Interactive Voice Response (IVR) Market Size was estimated at USD 4606.13 million in 2023 and is projected to reach USD 6137.46 million by 2029, exhibiting a CAGR of 4.90% during the forecast period.

This report provides a deep insight into the global Interactive Voice Response (IVR) market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Interactive Voice Response (IVR) Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Interactive Voice Response (IVR) market in any manner.

Global Interactive Voice Response (IVR) Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

inContact

Nuance

Genesys Telecommunication Laboratories

8x8

AT&T

Avaya

Aspect Software Parent

24/7 Customer

Verizon Communications

Five9

Cisco Systems

Convergys

West Corporation

IVR Lab

NewVoiceMedia

Market Segmentation (by Type)

Speech Based

Touch-tone Based

Market Segmentation (by Application)

BFSI

Travel and Hospitality

Pharma and Healthcare

Telecommunications

Government and Public Sector

Transportation and Logistics

ITES

Media, Retail, and E-commerce

Education

Geographic Segmentation

North America (USA, Canada, Mexico)

Europe (Germany, UK, France, Russia, Italy, Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)

South America (Brazil, Argentina, Columbia, Rest of South America)

The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)

Key Benefits of This Market Research:

Industry drivers, restraints, and opportunities covered in the study

Neutral perspective on the market performance

Recent industry trends and developments

Competitive landscape & strategies of key players

Potential & niche segments and regions exhibiting promising growth covered

Historical, current, and projected market size, in terms of value

In-depth analysis of the Interactive Voice Response (IVR) Market

Overview of the regional outlook of the Interactive Voice Response (IVR) Market:

Key Reasons to Buy this Report:

Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change

This enables you to anticipate market changes to remain ahead of your competitors

You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents

The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly

Provision of market value (USD Billion) data for each segment and sub-segment

Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market

Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region

Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled

Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players

The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions

Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis

Provides insight into the market through Value Chain

Market dynamics scenario, along with growth opportunities of the market in the years to come

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Interactive Voice Response (IVR) Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.

Chapter 12 is the main points and conclusions of the report.


1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Interactive Voice Response (IVR)
1.2 Key Market Segments
1.2.1 Interactive Voice Response (IVR) Segment by Type
1.2.2 Interactive Voice Response (IVR) Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Interactive Voice Response (IVR) Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Interactive Voice Response (IVR) Market Competitive Landscape
3.1 Global Interactive Voice Response (IVR) Revenue Market Share by Company (2019-2024)
3.2 Interactive Voice Response (IVR) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Interactive Voice Response (IVR) Market Size Sites, Area Served, Product Type
3.4 Interactive Voice Response (IVR) Market Competitive Situation and Trends
3.4.1 Interactive Voice Response (IVR) Market Concentration Rate
3.4.2 Global 5 and 10 Largest Interactive Voice Response (IVR) Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Interactive Voice Response (IVR) Value Chain Analysis
4.1 Interactive Voice Response (IVR) Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Interactive Voice Response (IVR) Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Interactive Voice Response (IVR) Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Interactive Voice Response (IVR) Market Size Market Share by Type (2019-2024)
6.3 Global Interactive Voice Response (IVR) Market Size Growth Rate by Type (2019-2024)
7 Interactive Voice Response (IVR) Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Interactive Voice Response (IVR) Market Size (M USD) by Application (2019-2024)
7.3 Global Interactive Voice Response (IVR) Market Size Growth Rate by Application (2019-2024)
8 Interactive Voice Response (IVR) Market Segmentation by Region
8.1 Global Interactive Voice Response (IVR) Market Size by Region
8.1.1 Global Interactive Voice Response (IVR) Market Size by Region
8.1.2 Global Interactive Voice Response (IVR) Market Size Market Share by Region
8.2 North America
8.2.1 North America Interactive Voice Response (IVR) Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Interactive Voice Response (IVR) Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Interactive Voice Response (IVR) Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Interactive Voice Response (IVR) Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Interactive Voice Response (IVR) Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 inContact
9.1.1 inContact Interactive Voice Response (IVR) Basic Information
9.1.2 inContact Interactive Voice Response (IVR) Product Overview
9.1.3 inContact Interactive Voice Response (IVR) Product Market Performance
9.1.4 inContact Interactive Voice Response (IVR) SWOT Analysis
9.1.5 inContact Business Overview
9.1.6 inContact Recent Developments
9.2 Nuance
9.2.1 Nuance Interactive Voice Response (IVR) Basic Information
9.2.2 Nuance Interactive Voice Response (IVR) Product Overview
9.2.3 Nuance Interactive Voice Response (IVR) Product Market Performance
9.2.4 inContact Interactive Voice Response (IVR) SWOT Analysis
9.2.5 Nuance Business Overview
9.2.6 Nuance Recent Developments
9.3 Genesys Telecommunication Laboratories
9.3.1 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Basic Information
9.3.2 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Product Overview
9.3.3 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Product Market Performance
9.3.4 inContact Interactive Voice Response (IVR) SWOT Analysis
9.3.5 Genesys Telecommunication Laboratories Business Overview
9.3.6 Genesys Telecommunication Laboratories Recent Developments
9.4 8x8
9.4.1 8x8 Interactive Voice Response (IVR) Basic Information
9.4.2 8x8 Interactive Voice Response (IVR) Product Overview
9.4.3 8x8 Interactive Voice Response (IVR) Product Market Performance
9.4.4 8x8 Business Overview
9.4.5 8x8 Recent Developments
9.5 ATandT
9.5.1 ATandT Interactive Voice Response (IVR) Basic Information
9.5.2 ATandT Interactive Voice Response (IVR) Product Overview
9.5.3 ATandT Interactive Voice Response (IVR) Product Market Performance
9.5.4 ATandT Business Overview
9.5.5 ATandT Recent Developments
9.6 Avaya
9.6.1 Avaya Interactive Voice Response (IVR) Basic Information
9.6.2 Avaya Interactive Voice Response (IVR) Product Overview
9.6.3 Avaya Interactive Voice Response (IVR) Product Market Performance
9.6.4 Avaya Business Overview
9.6.5 Avaya Recent Developments
9.7 Aspect Software Parent
9.7.1 Aspect Software Parent Interactive Voice Response (IVR) Basic Information
9.7.2 Aspect Software Parent Interactive Voice Response (IVR) Product Overview
9.7.3 Aspect Software Parent Interactive Voice Response (IVR) Product Market Performance
9.7.4 Aspect Software Parent Business Overview
9.7.5 Aspect Software Parent Recent Developments
9.8 24/7 Customer
9.8.1 24/7 Customer Interactive Voice Response (IVR) Basic Information
9.8.2 24/7 Customer Interactive Voice Response (IVR) Product Overview
9.8.3 24/7 Customer Interactive Voice Response (IVR) Product Market Performance
9.8.4 24/7 Customer Business Overview
9.8.5 24/7 Customer Recent Developments
9.9 Verizon Communications
9.9.1 Verizon Communications Interactive Voice Response (IVR) Basic Information
9.9.2 Verizon Communications Interactive Voice Response (IVR) Product Overview
9.9.3 Verizon Communications Interactive Voice Response (IVR) Product Market Performance
9.9.4 Verizon Communications Business Overview
9.9.5 Verizon Communications Recent Developments
9.10 Five9
9.10.1 Five9 Interactive Voice Response (IVR) Basic Information
9.10.2 Five9 Interactive Voice Response (IVR) Product Overview
9.10.3 Five9 Interactive Voice Response (IVR) Product Market Performance
9.10.4 Five9 Business Overview
9.10.5 Five9 Recent Developments
9.11 Cisco Systems
9.11.1 Cisco Systems Interactive Voice Response (IVR) Basic Information
9.11.2 Cisco Systems Interactive Voice Response (IVR) Product Overview
9.11.3 Cisco Systems Interactive Voice Response (IVR) Product Market Performance
9.11.4 Cisco Systems Business Overview
9.11.5 Cisco Systems Recent Developments
9.12 Convergys
9.12.1 Convergys Interactive Voice Response (IVR) Basic Information
9.12.2 Convergys Interactive Voice Response (IVR) Product Overview
9.12.3 Convergys Interactive Voice Response (IVR) Product Market Performance
9.12.4 Convergys Business Overview
9.12.5 Convergys Recent Developments
9.13 West Corporation
9.13.1 West Corporation Interactive Voice Response (IVR) Basic Information
9.13.2 West Corporation Interactive Voice Response (IVR) Product Overview
9.13.3 West Corporation Interactive Voice Response (IVR) Product Market Performance
9.13.4 West Corporation Business Overview
9.13.5 West Corporation Recent Developments
9.14 IVR Lab
9.14.1 IVR Lab Interactive Voice Response (IVR) Basic Information
9.14.2 IVR Lab Interactive Voice Response (IVR) Product Overview
9.14.3 IVR Lab Interactive Voice Response (IVR) Product Market Performance
9.14.4 IVR Lab Business Overview
9.14.5 IVR Lab Recent Developments
9.15 NewVoiceMedia
9.15.1 NewVoiceMedia Interactive Voice Response (IVR) Basic Information
9.15.2 NewVoiceMedia Interactive Voice Response (IVR) Product Overview
9.15.3 NewVoiceMedia Interactive Voice Response (IVR) Product Market Performance
9.15.4 NewVoiceMedia Business Overview
9.15.5 NewVoiceMedia Recent Developments
10 Interactive Voice Response (IVR) Regional Market Forecast
10.1 Global Interactive Voice Response (IVR) Market Size Forecast
10.2 Global Interactive Voice Response (IVR) Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Interactive Voice Response (IVR) Market Size Forecast by Country
10.2.3 Asia Pacific Interactive Voice Response (IVR) Market Size Forecast by Region
10.2.4 South America Interactive Voice Response (IVR) Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Interactive Voice Response (IVR) by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global Interactive Voice Response (IVR) Market Forecast by Type (2025-2030)
11.2 Global Interactive Voice Response (IVR) Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings

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