Global Customer Care BPO Market Research Report 2023(Status and Outlook)
Report Overview
Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.
The Customer Care BPO market covers Onshore Outsourcing, Offshore Outsourcing, etc. The typical players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), etc.
The Global Customer Care BPO Market Size was estimated at USD 57110.00 million in 2022 and is projected to reach USD 85872.32 million by 2029, exhibiting a CAGR of 6.00% during the forecast period.
Bosson Research’s latest report provides a deep insight into the global Customer Care BPO market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.
The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Customer Care BPO Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.
In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Customer Care BPO market in any manner.
Global Customer Care BPO Market: Market Segmentation Analysis
The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.
Key Company
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc
Market Segmentation (by Type)
Onshore Outsourcing
Offshore Outsourcing
Market Segmentation (by Application)
Routine Immunization
Travelers
Other
Geographic Segmentation
North America (USA, Canada, Mexico)
Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
South America (Brazil, Argentina, Columbia, Rest of South America)
The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
Key Benefits of This Market Research:
Industry drivers, restraints, and opportunities covered in the study
Neutral perspective on the market performance
Recent industry trends and developments
Competitive landscape & strategies of key players
Potential & niche segments and regions exhibiting promising growth covered
Historical, current, and projected market size, in terms of value
In-depth analysis of the Customer Care BPO Market
Overview of the regional outlook of the Customer Care BPO Market:
Key Reasons to Buy this Report:
Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
This enables you to anticipate market changes to remain ahead of your competitors
- 1 Research Methodology and Statistical Scope
- 1.1 Market Definition and Statistical Scope of Customer Care BPO
- 1.2 Key Market Segments
- 1.2.1 Customer Care BPO Segment by Type
- 1.2.2 Customer Care BPO Segment by Application
- 1.3 Methodology & Sources of Information
- 1.3.1 Research Methodology
- 1.3.2 Research Process
- 1.3.3 Market Breakdown and Data Triangulation
- 1.3.4 Base Year
- 1.3.5 Report Assumptions & Caveats
- 2 Customer Care BPO Market Overview
- 2.1 Global Customer Care BPO Market Size (M USD) Estimates and Forecasts (2018-2029)
- 2.2 Market Segment Executive Summary
- 2.3 Global Market Size by Region
- 3 Customer Care BPO Market Competitive Landscape
- 3.1 Global Customer Care BPO Revenue Market Share by Manufacturers (2018-2023)
- 3.2 Customer Care BPO Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
- 3.3 Manufacturers Customer Care BPO Sales Sites, Area Served, Service Type
- 3.4 Customer Care BPO Market Competitive Situation and Trends
- 3.4.1 Customer Care BPO Market Concentration Rate
- 3.4.2 Global 5 and 10 Largest Customer Care BPO Players Market Share by Revenue
- 3.4.3 Mergers & Acquisitions, Expansion
- 4 Customer Care BPO Value Chain Analysis
- 4.1 Customer Care BPO Value Chain Analysis
- 4.2 Midstream Market Analysis
- 4.3 Downstream Customer Analysis
- 5 The Development and Dynamics of Customer Care BPO Market
- 5.1 Key Development Trends
- 5.2 Driving Factors
- 5.3 Market Challenges
- 5.4 Market Restraints
- 5.5 Industry News
- 5.5.1 Mergers & Acquisitions
- 5.5.2 Expansions
- 5.5.3 Collaboration/Supply Contracts
- 5.6 Industry Policies
- 6 Customer Care BPO Market Segmentation by Type
- 6.1 Evaluation Matrix of Segment Market Development Potential (Type)
- 6.2 Global Customer Care BPO Market Size Market Share by Type (2018-2023)
- 6.3 Global Customer Care BPO Sales Growth Rate by Type (2019-2023)
- 7 Customer Care BPO Market Segmentation by Application
- 7.1 Evaluation Matrix of Segment Market Development Potential (Application)
- 7.2 Global Customer Care BPO Market Size (M USD) by Application (2018-2023)
- 7.3 Global Customer Care BPO Sales Growth Rate by Application (2019-2023)
- 8 Customer Care BPO Market Segmentation by Region
- 8.1 Global Customer Care BPO Market Size by Region
- 8.1.1 Global Customer Care BPO Market Size by Region
- 8.1.2 Global Customer Care BPO Market Share by Region
- 8.2 North America
- 8.2.1 North America Customer Care BPO Market Size by Country
- 8.2.2 U.S.
- 8.2.3 Canada
- 8.2.4 Mexico
- 8.3 Europe
- 8.3.1 Europe Customer Care BPO Market Size by Country
- 8.3.2 Germany
- 8.3.3 France
- 8.3.4 U.K.
- 8.3.5 Italy
- 8.3.6 Russia
- 8.4 Asia Pacific
- 8.4.1 Asia Pacific Customer Care BPO Market Size by Region
- 8.4.2 China
- 8.4.3 Japan
- 8.4.4 South Korea
- 8.4.5 India
- 8.4.6 Southeast Asia
- 8.5 South America
- 8.5.1 South America Customer Care BPO Market Size by Country
- 8.5.2 Brazil
- 8.5.3 Argentina
- 8.5.4 Columbia
- 8.6 Middle East and Africa
- 8.6.1 Middle East and Africa Customer Care BPO Market Size by Region
- 8.6.2 Saudi Arabia
- 8.6.3 UAE
- 8.6.4 Egypt
- 8.6.5 Nigeria
- 8.6.6 South Africa
- 9 Key Companies Profile
- 9.1 Teleperformance SA
- 9.1.1 Teleperformance SA Customer Care BPO Basic Information
- 9.1.2 Teleperformance SA Customer Care BPO Product Overview
- 9.1.3 Teleperformance SA Customer Care BPO Product Market Performance
- 9.1.4 Teleperformance SA Business Overview
- 9.1.5 Teleperformance SA Customer Care BPO SWOT Analysis
- 9.1.6 Teleperformance SA Recent Developments
- 9.2 Convergys
- 9.2.1 Convergys Customer Care BPO Basic Information
- 9.2.2 Convergys Customer Care BPO Product Overview
- 9.2.3 Convergys Customer Care BPO Product Market Performance
- 9.2.4 Convergys Business Overview
- 9.2.5 Convergys Customer Care BPO SWOT Analysis
- 9.2.6 Convergys Recent Developments
- 9.3 Arvato
- 9.3.1 Arvato Customer Care BPO Basic Information
- 9.3.2 Arvato Customer Care BPO Product Overview
- 9.3.3 Arvato Customer Care BPO Product Market Performance
- 9.3.4 Arvato Business Overview
- 9.3.5 Arvato Customer Care BPO SWOT Analysis
- 9.3.6 Arvato Recent Developments
- 9.4 Sykes Enterprises
- 9.4.1 Sykes Enterprises Customer Care BPO Basic Information
- 9.4.2 Sykes Enterprises Customer Care BPO Product Overview
- 9.4.3 Sykes Enterprises Customer Care BPO Product Market Performance
- 9.4.4 Sykes Enterprises Business Overview
- 9.4.5 Sykes Enterprises Recent Developments
- 9.5 Atento
- 9.5.1 Atento Customer Care BPO Basic Information
- 9.5.2 Atento Customer Care BPO Product Overview
- 9.5.3 Atento Customer Care BPO Product Market Performance
- 9.5.4 Atento Business Overview
- 9.5.5 Atento Recent Developments
- 9.6 TeleTech Holdings
- 9.6.1 TeleTech Holdings Customer Care BPO Basic Information
- 9.6.2 TeleTech Holdings Customer Care BPO Product Overview
- 9.6.3 TeleTech Holdings Customer Care BPO Product Market Performance
- 9.6.4 TeleTech Holdings Business Overview
- 9.6.5 TeleTech Holdings Recent Developments
- 9.7 Serco
- 9.7.1 Serco Customer Care BPO Basic Information
- 9.7.2 Serco Customer Care BPO Product Overview
- 9.7.3 Serco Customer Care BPO Product Market Performance
- 9.7.4 Serco Business Overview
- 9.7.5 Serco Recent Developments
- 9.8 Acticall (Sitel)
- 9.8.1 Acticall (Sitel) Customer Care BPO Basic Information
- 9.8.2 Acticall (Sitel) Customer Care BPO Product Overview
- 9.8.3 Acticall (Sitel) Customer Care BPO Product Market Performance
- 9.8.4 Acticall (Sitel) Business Overview
- 9.8.5 Acticall (Sitel) Recent Developments
- 9.9 Alorica
- 9.9.1 Alorica Customer Care BPO Basic Information
- 9.9.2 Alorica Customer Care BPO Product Overview
- 9.9.3 Alorica Customer Care BPO Product Market Performance
- 9.9.4 Alorica Business Overview
- 9.9.5 Alorica Recent Developments
- 9.10 Webhelp
- 9.10.1 Webhelp Customer Care BPO Basic Information
- 9.10.2 Webhelp Customer Care BPO Product Overview
- 9.10.3 Webhelp Customer Care BPO Product Market Performance
- 9.10.4 Webhelp Business Overview
- 9.10.5 Webhelp Recent Developments
- 9.11 Amdocs
- 9.11.1 Amdocs Customer Care BPO Basic Information
- 9.11.2 Amdocs Customer Care BPO Product Overview
- 9.11.3 Amdocs Customer Care BPO Product Market Performance
- 9.11.4 Amdocs Business Overview
- 9.11.5 Amdocs Recent Developments
- 9.12 Transcom
- 9.12.1 Transcom Customer Care BPO Basic Information
- 9.12.2 Transcom Customer Care BPO Product Overview
- 9.12.3 Transcom Customer Care BPO Product Market Performance
- 9.12.4 Transcom Business Overview
- 9.12.5 Transcom Recent Developments
- 9.13 Comdata
- 9.13.1 Comdata Customer Care BPO Basic Information
- 9.13.2 Comdata Customer Care BPO Product Overview
- 9.13.3 Comdata Customer Care BPO Product Market Performance
- 9.13.4 Comdata Business Overview
- 9.13.5 Comdata Recent Developments
- 9.14 West Corporation
- 9.14.1 West Corporation Customer Care BPO Basic Information
- 9.14.2 West Corporation Customer Care BPO Product Overview
- 9.14.3 West Corporation Customer Care BPO Product Market Performance
- 9.14.4 West Corporation Business Overview
- 9.14.5 West Corporation Recent Developments
- 9.15 Infosys BPM
- 9.15.1 Infosys BPM Customer Care BPO Basic Information
- 9.15.2 Infosys BPM Customer Care BPO Product Overview
- 9.15.3 Infosys BPM Customer Care BPO Product Market Performance
- 9.15.4 Infosys BPM Business Overview
- 9.15.5 Infosys BPM Recent Developments
- 9.16 StarTek Inc
- 9.16.1 StarTek Inc Customer Care BPO Basic Information
- 9.16.2 StarTek Inc Customer Care BPO Product Overview
- 9.16.3 StarTek Inc Customer Care BPO Product Market Performance
- 9.16.4 StarTek Inc Business Overview
- 9.16.5 StarTek Inc Recent Developments
- 10 Customer Care BPO Regional Market Forecast
- 10.1 Global Customer Care BPO Market Size Forecast
- 10.2 Global Customer Care BPO Market Forecast by Region
- 10.2.1 North America Market Size Forecast by Country
- 10.2.2 Europe Customer Care BPO Market Size Forecast by Country
- 10.2.3 Asia Pacific Customer Care BPO Market Size Forecast by Region
- 10.2.4 South America Customer Care BPO Market Size Forecast by Country
- 10.2.5 Middle East and Africa Forecasted Consumption of Customer Care BPO by Country
- 11 Forecast Market by Type and by Application (2024-2029)
- 11.1 Global Customer Care BPO Market Forecast by Type (2024-2029)
- 11.2 Global Customer Care BPO Market Forecast by Application (2024-2029)
- 12 Conclusion and Key Findings
Research Assistance
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