Global Conversational Intelligence Software Market Research Report 2024(Status and Outlook)

Global Conversational Intelligence Software Market Research Report 2024(Status and Outlook)



Report Overview:

Conversational intelligence software is a type of software that records, transcribes, and analyzes sales calls or other types of conversations. It can identify keywords and topics of conversation, provide statistics and insights, and help users improve their communication skills and outcomes. Conversational intelligence software can be used by businesses to enhance customer service, sales performance, training, and compliance.

The Global Conversational Intelligence Software Market Size was estimated at USD 3979.76 million in 2023 and is projected to reach USD 8329.76 million by 2029, exhibiting a CAGR of 13.10% during the forecast period.

This report provides a deep insight into the global Conversational Intelligence Software market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Conversational Intelligence Software Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Conversational Intelligence Software market in any manner.

Global Conversational Intelligence Software Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

SAP

IBM

Microsoft

Ada

Kore.ai

Conversica

LivePerson

Genesys

Boost.ai

Kata.ai

Cognigy

OneReach.ai

Avaamo

Just AI

Kasisto

Active.Ai

Solvvy

Certainly

Hyro

Mindsay

Market Segmentation (by Type)

Cloud Based

Web Based

Market Segmentation (by Application)

Large Enterprises

SMEs

Geographic Segmentation
  • North America (USA, Canada, Mexico)
  • Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
  • Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
  • South America (Brazil, Argentina, Columbia, Rest of South America)
  • The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
Key Benefits of This Market Research:
  • Industry drivers, restraints, and opportunities covered in the study
  • Neutral perspective on the market performance
  • Recent industry trends and developments
  • Competitive landscape & strategies of key players
  • Potential & niche segments and regions exhibiting promising growth covered
  • Historical, current, and projected market size, in terms of value
  • In-depth analysis of the Conversational Intelligence Software Market
  • Overview of the regional outlook of the Conversational Intelligence Software Market:
Key Reasons to Buy this Report:
  • Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
  • This enables you to anticipate market changes to remain ahead of your competitors
  • You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
  • The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
  • Provision of market value (USD Billion) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come
  • 6-month post-sales analyst support
Customization of the Report

In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.

Note: this report may need to undergo a final check or review and this could take about 48 hours.

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Conversational Intelligence Software Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.

Chapter 12 is the main points and conclusions of the report.


1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Conversational Intelligence Software
1.2 Key Market Segments
1.2.1 Conversational Intelligence Software Segment by Type
1.2.2 Conversational Intelligence Software Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Conversational Intelligence Software Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Conversational Intelligence Software Market Competitive Landscape
3.1 Global Conversational Intelligence Software Revenue Market Share by Company (2019-2024)
3.2 Conversational Intelligence Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Conversational Intelligence Software Market Size Sites, Area Served, Product Type
3.4 Conversational Intelligence Software Market Competitive Situation and Trends
3.4.1 Conversational Intelligence Software Market Concentration Rate
3.4.2 Global 5 and 10 Largest Conversational Intelligence Software Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Conversational Intelligence Software Value Chain Analysis
4.1 Conversational Intelligence Software Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Conversational Intelligence Software Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Conversational Intelligence Software Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Conversational Intelligence Software Market Size Market Share by Type (2019-2024)
6.3 Global Conversational Intelligence Software Market Size Growth Rate by Type (2019-2024)
7 Conversational Intelligence Software Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Conversational Intelligence Software Market Size (M USD) by Application (2019-2024)
7.3 Global Conversational Intelligence Software Market Size Growth Rate by Application (2019-2024)
8 Conversational Intelligence Software Market Segmentation by Region
8.1 Global Conversational Intelligence Software Market Size by Region
8.1.1 Global Conversational Intelligence Software Market Size by Region
8.1.2 Global Conversational Intelligence Software Market Size Market Share by Region
8.2 North America
8.2.1 North America Conversational Intelligence Software Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Conversational Intelligence Software Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Conversational Intelligence Software Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Conversational Intelligence Software Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Conversational Intelligence Software Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 SAP
9.1.1 SAP Conversational Intelligence Software Basic Information
9.1.2 SAP Conversational Intelligence Software Product Overview
9.1.3 SAP Conversational Intelligence Software Product Market Performance
9.1.4 SAP Conversational Intelligence Software SWOT Analysis
9.1.5 SAP Business Overview
9.1.6 SAP Recent Developments
9.2 IBM
9.2.1 IBM Conversational Intelligence Software Basic Information
9.2.2 IBM Conversational Intelligence Software Product Overview
9.2.3 IBM Conversational Intelligence Software Product Market Performance
9.2.4 SAP Conversational Intelligence Software SWOT Analysis
9.2.5 IBM Business Overview
9.2.6 IBM Recent Developments
9.3 Microsoft
9.3.1 Microsoft Conversational Intelligence Software Basic Information
9.3.2 Microsoft Conversational Intelligence Software Product Overview
9.3.3 Microsoft Conversational Intelligence Software Product Market Performance
9.3.4 SAP Conversational Intelligence Software SWOT Analysis
9.3.5 Microsoft Business Overview
9.3.6 Microsoft Recent Developments
9.4 Ada
9.4.1 Ada Conversational Intelligence Software Basic Information
9.4.2 Ada Conversational Intelligence Software Product Overview
9.4.3 Ada Conversational Intelligence Software Product Market Performance
9.4.4 Ada Business Overview
9.4.5 Ada Recent Developments
9.5 Kore.ai
9.5.1 Kore.ai Conversational Intelligence Software Basic Information
9.5.2 Kore.ai Conversational Intelligence Software Product Overview
9.5.3 Kore.ai Conversational Intelligence Software Product Market Performance
9.5.4 Kore.ai Business Overview
9.5.5 Kore.ai Recent Developments
9.6 Conversica
9.6.1 Conversica Conversational Intelligence Software Basic Information
9.6.2 Conversica Conversational Intelligence Software Product Overview
9.6.3 Conversica Conversational Intelligence Software Product Market Performance
9.6.4 Conversica Business Overview
9.6.5 Conversica Recent Developments
9.7 LivePerson
9.7.1 LivePerson Conversational Intelligence Software Basic Information
9.7.2 LivePerson Conversational Intelligence Software Product Overview
9.7.3 LivePerson Conversational Intelligence Software Product Market Performance
9.7.4 LivePerson Business Overview
9.7.5 LivePerson Recent Developments
9.8 Genesys
9.8.1 Genesys Conversational Intelligence Software Basic Information
9.8.2 Genesys Conversational Intelligence Software Product Overview
9.8.3 Genesys Conversational Intelligence Software Product Market Performance
9.8.4 Genesys Business Overview
9.8.5 Genesys Recent Developments
9.9 Boost.ai
9.9.1 Boost.ai Conversational Intelligence Software Basic Information
9.9.2 Boost.ai Conversational Intelligence Software Product Overview
9.9.3 Boost.ai Conversational Intelligence Software Product Market Performance
9.9.4 Boost.ai Business Overview
9.9.5 Boost.ai Recent Developments
9.10 Kata.ai
9.10.1 Kata.ai Conversational Intelligence Software Basic Information
9.10.2 Kata.ai Conversational Intelligence Software Product Overview
9.10.3 Kata.ai Conversational Intelligence Software Product Market Performance
9.10.4 Kata.ai Business Overview
9.10.5 Kata.ai Recent Developments
9.11 Cognigy
9.11.1 Cognigy Conversational Intelligence Software Basic Information
9.11.2 Cognigy Conversational Intelligence Software Product Overview
9.11.3 Cognigy Conversational Intelligence Software Product Market Performance
9.11.4 Cognigy Business Overview
9.11.5 Cognigy Recent Developments
9.12 OneReach.ai
9.12.1 OneReach.ai Conversational Intelligence Software Basic Information
9.12.2 OneReach.ai Conversational Intelligence Software Product Overview
9.12.3 OneReach.ai Conversational Intelligence Software Product Market Performance
9.12.4 OneReach.ai Business Overview
9.12.5 OneReach.ai Recent Developments
9.13 Avaamo
9.13.1 Avaamo Conversational Intelligence Software Basic Information
9.13.2 Avaamo Conversational Intelligence Software Product Overview
9.13.3 Avaamo Conversational Intelligence Software Product Market Performance
9.13.4 Avaamo Business Overview
9.13.5 Avaamo Recent Developments
9.14 Just AI
9.14.1 Just AI Conversational Intelligence Software Basic Information
9.14.2 Just AI Conversational Intelligence Software Product Overview
9.14.3 Just AI Conversational Intelligence Software Product Market Performance
9.14.4 Just AI Business Overview
9.14.5 Just AI Recent Developments
9.15 Kasisto
9.15.1 Kasisto Conversational Intelligence Software Basic Information
9.15.2 Kasisto Conversational Intelligence Software Product Overview
9.15.3 Kasisto Conversational Intelligence Software Product Market Performance
9.15.4 Kasisto Business Overview
9.15.5 Kasisto Recent Developments
9.16 Active.Ai
9.16.1 Active.Ai Conversational Intelligence Software Basic Information
9.16.2 Active.Ai Conversational Intelligence Software Product Overview
9.16.3 Active.Ai Conversational Intelligence Software Product Market Performance
9.16.4 Active.Ai Business Overview
9.16.5 Active.Ai Recent Developments
9.17 Solvvy
9.17.1 Solvvy Conversational Intelligence Software Basic Information
9.17.2 Solvvy Conversational Intelligence Software Product Overview
9.17.3 Solvvy Conversational Intelligence Software Product Market Performance
9.17.4 Solvvy Business Overview
9.17.5 Solvvy Recent Developments
9.18 Certainly
9.18.1 Certainly Conversational Intelligence Software Basic Information
9.18.2 Certainly Conversational Intelligence Software Product Overview
9.18.3 Certainly Conversational Intelligence Software Product Market Performance
9.18.4 Certainly Business Overview
9.18.5 Certainly Recent Developments
9.19 Hyro
9.19.1 Hyro Conversational Intelligence Software Basic Information
9.19.2 Hyro Conversational Intelligence Software Product Overview
9.19.3 Hyro Conversational Intelligence Software Product Market Performance
9.19.4 Hyro Business Overview
9.19.5 Hyro Recent Developments
9.20 Mindsay
9.20.1 Mindsay Conversational Intelligence Software Basic Information
9.20.2 Mindsay Conversational Intelligence Software Product Overview
9.20.3 Mindsay Conversational Intelligence Software Product Market Performance
9.20.4 Mindsay Business Overview
9.20.5 Mindsay Recent Developments
10 Conversational Intelligence Software Regional Market Forecast
10.1 Global Conversational Intelligence Software Market Size Forecast
10.2 Global Conversational Intelligence Software Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Conversational Intelligence Software Market Size Forecast by Country
10.2.3 Asia Pacific Conversational Intelligence Software Market Size Forecast by Region
10.2.4 South America Conversational Intelligence Software Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Conversational Intelligence Software by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global Conversational Intelligence Software Market Forecast by Type (2025-2030)
11.2 Global Conversational Intelligence Software Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings

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