Global Conversation Intelligence Platform Market Research Report 2024(Status and Outlook)

Global Conversation Intelligence Platform Market Research Report 2024(Status and Outlook)



Report Overview:

Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.

The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.

The Global Conversation Intelligence Platform Market Size was estimated at USD 1285.02 million in 2023 and is projected to reach USD 5546.42 million by 2029, exhibiting a CAGR of 27.60% during the forecast period.

This report provides a deep insight into the global Conversation Intelligence Platform market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Conversation Intelligence Platform Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Conversation Intelligence Platform market in any manner.

Global Conversation Intelligence Platform Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

Gong.io

Chorus.ai (ZoomInfo)

SalesLoft

CallRail

Revenue.io

Jiminny

Invoca

Allego

Tethr

Observe.ai

CallMiner

Avoma

Mindtickle

Salesken

baidu

Ali cloud

tencent

huawei

Iflytek

AI Speech Co., Ltd.

BYAI Technology Co., Ltd

ZhiZhen smart

Shenzhen Zhuiyi Technology Co., Ltd.

Nanjing Star Bat Technology Co., Ltd.

Zhujian Intelligent Technology (Shanghai) Co., Ltd.

Market Segmentation (by Type)

Cloud Based

On-premises

Market Segmentation (by Application)

Small and Medium Enterprises (SMEs)

Large Enterprises

Geographic SegmentationNorth America (USA, Canada, Mexico)
  • Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
  • Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
  • South America (Brazil, Argentina, Columbia, Rest of South America)
  • The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
    • Key Benefits of This Market Research:
    Industry drivers, restraints, and opportunities covered in the study
  • Neutral perspective on the market performance
  • Recent industry trends and developments
  • Competitive landscape & strategies of key players
  • Potential & niche segments and regions exhibiting promising growth covered
  • Historical, current, and projected market size, in terms of value
  • In-depth analysis of the Conversation Intelligence Platform Market
  • Overview of the regional outlook of the Conversation Intelligence Platform Market:
    • Key Reasons to Buy this Report:
    Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
  • This enables you to anticipate market changes to remain ahead of your competitors
  • You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
  • The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
  • Provision of market value (USD Billion) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come
  • 6-month post-sales analyst support
    • Customization of the Report

      In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.

      Note: this report may need to undergo a final check or review and this could take about 48 hours.

      Chapter Outline

      Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

      Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Conversation Intelligence Platform Market and its likely evolution in the short to mid-term, and long term.

      Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

      Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

      Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

      Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

      Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

      Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

      Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

      Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.

      Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.

      Chapter 12 is the main points and conclusions of the report.

  • 1 Research Methodology and Statistical Scope
    1.1 Market Definition and Statistical Scope of Conversation Intelligence Platform
    1.2 Key Market Segments
    1.2.1 Conversation Intelligence Platform Segment by Type
    1.2.2 Conversation Intelligence Platform Segment by Application
    1.3 Methodology & Sources of Information
    1.3.1 Research Methodology
    1.3.2 Research Process
    1.3.3 Market Breakdown and Data Triangulation
    1.3.4 Base Year
    1.3.5 Report Assumptions & Caveats
    2 Conversation Intelligence Platform Market Overview
    2.1 Global Market Overview
    2.2 Market Segment Executive Summary
    2.3 Global Market Size by Region
    3 Conversation Intelligence Platform Market Competitive Landscape
    3.1 Global Conversation Intelligence Platform Revenue Market Share by Company (2019-2024)
    3.2 Conversation Intelligence Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Company Conversation Intelligence Platform Market Size Sites, Area Served, Product Type
    3.4 Conversation Intelligence Platform Market Competitive Situation and Trends
    3.4.1 Conversation Intelligence Platform Market Concentration Rate
    3.4.2 Global 5 and 10 Largest Conversation Intelligence Platform Players Market Share by Revenue
    3.4.3 Mergers & Acquisitions, Expansion
    4 Conversation Intelligence Platform Value Chain Analysis
    4.1 Conversation Intelligence Platform Value Chain Analysis
    4.2 Midstream Market Analysis
    4.3 Downstream Customer Analysis
    5 The Development and Dynamics of Conversation Intelligence Platform Market
    5.1 Key Development Trends
    5.2 Driving Factors
    5.3 Market Challenges
    5.4 Market Restraints
    5.5 Industry News
    5.5.1 Mergers & Acquisitions
    5.5.2 Expansions
    5.5.3 Collaboration/Supply Contracts
    5.6 Industry Policies
    6 Conversation Intelligence Platform Market Segmentation by Type
    6.1 Evaluation Matrix of Segment Market Development Potential (Type)
    6.2 Global Conversation Intelligence Platform Market Size Market Share by Type (2019-2024)
    6.3 Global Conversation Intelligence Platform Market Size Growth Rate by Type (2019-2024)
    7 Conversation Intelligence Platform Market Segmentation by Application
    7.1 Evaluation Matrix of Segment Market Development Potential (Application)
    7.2 Global Conversation Intelligence Platform Market Size (M USD) by Application (2019-2024)
    7.3 Global Conversation Intelligence Platform Market Size Growth Rate by Application (2019-2024)
    8 Conversation Intelligence Platform Market Segmentation by Region
    8.1 Global Conversation Intelligence Platform Market Size by Region
    8.1.1 Global Conversation Intelligence Platform Market Size by Region
    8.1.2 Global Conversation Intelligence Platform Market Size Market Share by Region
    8.2 North America
    8.2.1 North America Conversation Intelligence Platform Market Size by Country
    8.2.2 U.S.
    8.2.3 Canada
    8.2.4 Mexico
    8.3 Europe
    8.3.1 Europe Conversation Intelligence Platform Market Size by Country
    8.3.2 Germany
    8.3.3 France
    8.3.4 U.K.
    8.3.5 Italy
    8.3.6 Russia
    8.4 Asia Pacific
    8.4.1 Asia Pacific Conversation Intelligence Platform Market Size by Region
    8.4.2 China
    8.4.3 Japan
    8.4.4 South Korea
    8.4.5 India
    8.4.6 Southeast Asia
    8.5 South America
    8.5.1 South America Conversation Intelligence Platform Market Size by Country
    8.5.2 Brazil
    8.5.3 Argentina
    8.5.4 Columbia
    8.6 Middle East and Africa
    8.6.1 Middle East and Africa Conversation Intelligence Platform Market Size by Region
    8.6.2 Saudi Arabia
    8.6.3 UAE
    8.6.4 Egypt
    8.6.5 Nigeria
    8.6.6 South Africa
    9 Key Companies Profile
    9.1 Gong.io
    9.1.1 Gong.io Conversation Intelligence Platform Basic Information
    9.1.2 Gong.io Conversation Intelligence Platform Product Overview
    9.1.3 Gong.io Conversation Intelligence Platform Product Market Performance
    9.1.4 Gong.io Conversation Intelligence Platform SWOT Analysis
    9.1.5 Gong.io Business Overview
    9.1.6 Gong.io Recent Developments
    9.2 Chorus.ai (ZoomInfo)
    9.2.1 Chorus.ai (ZoomInfo) Conversation Intelligence Platform Basic Information
    9.2.2 Chorus.ai (ZoomInfo) Conversation Intelligence Platform Product Overview
    9.2.3 Chorus.ai (ZoomInfo) Conversation Intelligence Platform Product Market Performance
    9.2.4 Gong.io Conversation Intelligence Platform SWOT Analysis
    9.2.5 Chorus.ai (ZoomInfo) Business Overview
    9.2.6 Chorus.ai (ZoomInfo) Recent Developments
    9.3 SalesLoft
    9.3.1 SalesLoft Conversation Intelligence Platform Basic Information
    9.3.2 SalesLoft Conversation Intelligence Platform Product Overview
    9.3.3 SalesLoft Conversation Intelligence Platform Product Market Performance
    9.3.4 Gong.io Conversation Intelligence Platform SWOT Analysis
    9.3.5 SalesLoft Business Overview
    9.3.6 SalesLoft Recent Developments
    9.4 CallRail
    9.4.1 CallRail Conversation Intelligence Platform Basic Information
    9.4.2 CallRail Conversation Intelligence Platform Product Overview
    9.4.3 CallRail Conversation Intelligence Platform Product Market Performance
    9.4.4 CallRail Business Overview
    9.4.5 CallRail Recent Developments
    9.5 Revenue.io
    9.5.1 Revenue.io Conversation Intelligence Platform Basic Information
    9.5.2 Revenue.io Conversation Intelligence Platform Product Overview
    9.5.3 Revenue.io Conversation Intelligence Platform Product Market Performance
    9.5.4 Revenue.io Business Overview
    9.5.5 Revenue.io Recent Developments
    9.6 Jiminny
    9.6.1 Jiminny Conversation Intelligence Platform Basic Information
    9.6.2 Jiminny Conversation Intelligence Platform Product Overview
    9.6.3 Jiminny Conversation Intelligence Platform Product Market Performance
    9.6.4 Jiminny Business Overview
    9.6.5 Jiminny Recent Developments
    9.7 Invoca
    9.7.1 Invoca Conversation Intelligence Platform Basic Information
    9.7.2 Invoca Conversation Intelligence Platform Product Overview
    9.7.3 Invoca Conversation Intelligence Platform Product Market Performance
    9.7.4 Invoca Business Overview
    9.7.5 Invoca Recent Developments
    9.8 Allego
    9.8.1 Allego Conversation Intelligence Platform Basic Information
    9.8.2 Allego Conversation Intelligence Platform Product Overview
    9.8.3 Allego Conversation Intelligence Platform Product Market Performance
    9.8.4 Allego Business Overview
    9.8.5 Allego Recent Developments
    9.9 Tethr
    9.9.1 Tethr Conversation Intelligence Platform Basic Information
    9.9.2 Tethr Conversation Intelligence Platform Product Overview
    9.9.3 Tethr Conversation Intelligence Platform Product Market Performance
    9.9.4 Tethr Business Overview
    9.9.5 Tethr Recent Developments
    9.10 Observe.ai
    9.10.1 Observe.ai Conversation Intelligence Platform Basic Information
    9.10.2 Observe.ai Conversation Intelligence Platform Product Overview
    9.10.3 Observe.ai Conversation Intelligence Platform Product Market Performance
    9.10.4 Observe.ai Business Overview
    9.10.5 Observe.ai Recent Developments
    9.11 CallMiner
    9.11.1 CallMiner Conversation Intelligence Platform Basic Information
    9.11.2 CallMiner Conversation Intelligence Platform Product Overview
    9.11.3 CallMiner Conversation Intelligence Platform Product Market Performance
    9.11.4 CallMiner Business Overview
    9.11.5 CallMiner Recent Developments
    9.12 Avoma
    9.12.1 Avoma Conversation Intelligence Platform Basic Information
    9.12.2 Avoma Conversation Intelligence Platform Product Overview
    9.12.3 Avoma Conversation Intelligence Platform Product Market Performance
    9.12.4 Avoma Business Overview
    9.12.5 Avoma Recent Developments
    9.13 Mindtickle
    9.13.1 Mindtickle Conversation Intelligence Platform Basic Information
    9.13.2 Mindtickle Conversation Intelligence Platform Product Overview
    9.13.3 Mindtickle Conversation Intelligence Platform Product Market Performance
    9.13.4 Mindtickle Business Overview
    9.13.5 Mindtickle Recent Developments
    9.14 Salesken
    9.14.1 Salesken Conversation Intelligence Platform Basic Information
    9.14.2 Salesken Conversation Intelligence Platform Product Overview
    9.14.3 Salesken Conversation Intelligence Platform Product Market Performance
    9.14.4 Salesken Business Overview
    9.14.5 Salesken Recent Developments
    9.15 baidu
    9.15.1 baidu Conversation Intelligence Platform Basic Information
    9.15.2 baidu Conversation Intelligence Platform Product Overview
    9.15.3 baidu Conversation Intelligence Platform Product Market Performance
    9.15.4 baidu Business Overview
    9.15.5 baidu Recent Developments
    9.16 Ali cloud
    9.16.1 Ali cloud Conversation Intelligence Platform Basic Information
    9.16.2 Ali cloud Conversation Intelligence Platform Product Overview
    9.16.3 Ali cloud Conversation Intelligence Platform Product Market Performance
    9.16.4 Ali cloud Business Overview
    9.16.5 Ali cloud Recent Developments
    9.17 tencent
    9.17.1 tencent Conversation Intelligence Platform Basic Information
    9.17.2 tencent Conversation Intelligence Platform Product Overview
    9.17.3 tencent Conversation Intelligence Platform Product Market Performance
    9.17.4 tencent Business Overview
    9.17.5 tencent Recent Developments
    9.18 huawei
    9.18.1 huawei Conversation Intelligence Platform Basic Information
    9.18.2 huawei Conversation Intelligence Platform Product Overview
    9.18.3 huawei Conversation Intelligence Platform Product Market Performance
    9.18.4 huawei Business Overview
    9.18.5 huawei Recent Developments
    9.19 Iflytek
    9.19.1 Iflytek Conversation Intelligence Platform Basic Information
    9.19.2 Iflytek Conversation Intelligence Platform Product Overview
    9.19.3 Iflytek Conversation Intelligence Platform Product Market Performance
    9.19.4 Iflytek Business Overview
    9.19.5 Iflytek Recent Developments
    9.20 AI Speech Co., Ltd.
    9.20.1 AI Speech Co., Ltd. Conversation Intelligence Platform Basic Information
    9.20.2 AI Speech Co., Ltd. Conversation Intelligence Platform Product Overview
    9.20.3 AI Speech Co., Ltd. Conversation Intelligence Platform Product Market Performance
    9.20.4 AI Speech Co., Ltd. Business Overview
    9.20.5 AI Speech Co., Ltd. Recent Developments
    9.21 BYAI Technology Co., Ltd
    9.21.1 BYAI Technology Co., Ltd Conversation Intelligence Platform Basic Information
    9.21.2 BYAI Technology Co., Ltd Conversation Intelligence Platform Product Overview
    9.21.3 BYAI Technology Co., Ltd Conversation Intelligence Platform Product Market Performance
    9.21.4 BYAI Technology Co., Ltd Business Overview
    9.21.5 BYAI Technology Co., Ltd Recent Developments
    9.22 ZhiZhen smart
    9.22.1 ZhiZhen smart Conversation Intelligence Platform Basic Information
    9.22.2 ZhiZhen smart Conversation Intelligence Platform Product Overview
    9.22.3 ZhiZhen smart Conversation Intelligence Platform Product Market Performance
    9.22.4 ZhiZhen smart Business Overview
    9.22.5 ZhiZhen smart Recent Developments
    9.23 Shenzhen Zhuiyi Technology Co., Ltd.
    9.23.1 Shenzhen Zhuiyi Technology Co., Ltd. Conversation Intelligence Platform Basic Information
    9.23.2 Shenzhen Zhuiyi Technology Co., Ltd. Conversation Intelligence Platform Product Overview
    9.23.3 Shenzhen Zhuiyi Technology Co., Ltd. Conversation Intelligence Platform Product Market Performance
    9.23.4 Shenzhen Zhuiyi Technology Co., Ltd. Business Overview
    9.23.5 Shenzhen Zhuiyi Technology Co., Ltd. Recent Developments
    9.24 Nanjing Star Bat Technology Co., Ltd.
    9.24.1 Nanjing Star Bat Technology Co., Ltd. Conversation Intelligence Platform Basic Information
    9.24.2 Nanjing Star Bat Technology Co., Ltd. Conversation Intelligence Platform Product Overview
    9.24.3 Nanjing Star Bat Technology Co., Ltd. Conversation Intelligence Platform Product Market Performance
    9.24.4 Nanjing Star Bat Technology Co., Ltd. Business Overview
    9.24.5 Nanjing Star Bat Technology Co., Ltd. Recent Developments
    9.25 Zhujian Intelligent Technology (Shanghai) Co., Ltd.
    9.25.1 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Conversation Intelligence Platform Basic Information
    9.25.2 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Conversation Intelligence Platform Product Overview
    9.25.3 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Conversation Intelligence Platform Product Market Performance
    9.25.4 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Business Overview
    9.25.5 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Recent Developments
    10 Conversation Intelligence Platform Regional Market Forecast
    10.1 Global Conversation Intelligence Platform Market Size Forecast
    10.2 Global Conversation Intelligence Platform Market Forecast by Region
    10.2.1 North America Market Size Forecast by Country
    10.2.2 Europe Conversation Intelligence Platform Market Size Forecast by Country
    10.2.3 Asia Pacific Conversation Intelligence Platform Market Size Forecast by Region
    10.2.4 South America Conversation Intelligence Platform Market Size Forecast by Country
    10.2.5 Middle East and Africa Forecasted Consumption of Conversation Intelligence Platform by Country
    11 Forecast Market by Type and by Application (2025-2030)
    11.1 Global Conversation Intelligence Platform Market Forecast by Type (2025-2030)
    11.2 Global Conversation Intelligence Platform Market Forecast by Application (2025-2030)
    12 Conclusion and Key Findings

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