Global Conversation Intelligence Platform Market Research Report 2023(Status and Outlook)

Global Conversation Intelligence Platform Market Research Report 2023(Status and Outlook)



Report Overview

Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.

The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.

The Global Conversation Intelligence Platform Market Size was estimated at USD 1138.30 million in 2022 and is projected to reach USD 6408.06 million by 2029, exhibiting a CAGR of 28.00% during the forecast period.

Bosson Research’s latest report provides a deep insight into the global Conversation Intelligence Platform market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Conversation Intelligence Platform Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Conversation Intelligence Platform market in any manner.

Global Conversation Intelligence Platform Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

Gong.io

Chorus.ai (AffectLayer)

SalesLoft

CallRail

ExecVision

RingDNA

Jiminny

VoiceOps

DialogTech

Convin

Dialpad

Refract

Tethr

Market Segmentation (by Type)

Cloud Based

On-premises

Market Segmentation (by Application)

Retail Store

Online Sale

Geographic Segmentation

North America (USA, Canada, Mexico)

Europe (Germany, UK, France, Russia, Italy, Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)

South America (Brazil, Argentina, Columbia, Rest of South America)

The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)

Key Benefits of This Market Research:

Industry drivers, restraints, and opportunities covered in the study

Neutral perspective on the market performance

Recent industry trends and developments

Competitive landscape & strategies of key players

Potential & niche segments and regions exhibiting promising growth covered

Historical, current, and projected market size, in terms of value

In-depth analysis of the Conversation Intelligence Platform Market

Overview of the regional outlook of the Conversation Intelligence Platform Market:

Key Reasons to Buy this Report:

Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change

This enables you to anticipate market changes to remain ahead of your competitors


1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Conversation Intelligence Platform
1.2 Key Market Segments
1.2.1 Conversation Intelligence Platform Segment by Type
1.2.2 Conversation Intelligence Platform Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Conversation Intelligence Platform Market Overview
2.1 Global Conversation Intelligence Platform Market Size (M USD) Estimates and Forecasts (2018-2029)
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Conversation Intelligence Platform Market Competitive Landscape
3.1 Global Conversation Intelligence Platform Revenue Market Share by Manufacturers (2018-2023)
3.2 Conversation Intelligence Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Manufacturers Conversation Intelligence Platform Sales Sites, Area Served, Service Type
3.4 Conversation Intelligence Platform Market Competitive Situation and Trends
3.4.1 Conversation Intelligence Platform Market Concentration Rate
3.4.2 Global 5 and 10 Largest Conversation Intelligence Platform Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Conversation Intelligence Platform Value Chain Analysis
4.1 Conversation Intelligence Platform Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Conversation Intelligence Platform Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Conversation Intelligence Platform Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Conversation Intelligence Platform Market Size Market Share by Type (2018-2023)
6.3 Global Conversation Intelligence Platform Sales Growth Rate by Type (2019-2023)
7 Conversation Intelligence Platform Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Conversation Intelligence Platform Market Size (M USD) by Application (2018-2023)
7.3 Global Conversation Intelligence Platform Sales Growth Rate by Application (2019-2023)
8 Conversation Intelligence Platform Market Segmentation by Region
8.1 Global Conversation Intelligence Platform Market Size by Region
8.1.1 Global Conversation Intelligence Platform Market Size by Region
8.1.2 Global Conversation Intelligence Platform Market Share by Region
8.2 North America
8.2.1 North America Conversation Intelligence Platform Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Conversation Intelligence Platform Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Conversation Intelligence Platform Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Conversation Intelligence Platform Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Conversation Intelligence Platform Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 Gong.io
9.1.1 Gong.io Conversation Intelligence Platform Basic Information
9.1.2 Gong.io Conversation Intelligence Platform Product Overview
9.1.3 Gong.io Conversation Intelligence Platform Product Market Performance
9.1.4 Gong.io Business Overview
9.1.5 Gong.io Conversation Intelligence Platform SWOT Analysis
9.1.6 Gong.io Recent Developments
9.2 Chorus.ai (AffectLayer)
9.2.1 Chorus.ai (AffectLayer) Conversation Intelligence Platform Basic Information
9.2.2 Chorus.ai (AffectLayer) Conversation Intelligence Platform Product Overview
9.2.3 Chorus.ai (AffectLayer) Conversation Intelligence Platform Product Market Performance
9.2.4 Chorus.ai (AffectLayer) Business Overview
9.2.5 Chorus.ai (AffectLayer) Conversation Intelligence Platform SWOT Analysis
9.2.6 Chorus.ai (AffectLayer) Recent Developments
9.3 SalesLoft
9.3.1 SalesLoft Conversation Intelligence Platform Basic Information
9.3.2 SalesLoft Conversation Intelligence Platform Product Overview
9.3.3 SalesLoft Conversation Intelligence Platform Product Market Performance
9.3.4 SalesLoft Business Overview
9.3.5 SalesLoft Conversation Intelligence Platform SWOT Analysis
9.3.6 SalesLoft Recent Developments
9.4 CallRail
9.4.1 CallRail Conversation Intelligence Platform Basic Information
9.4.2 CallRail Conversation Intelligence Platform Product Overview
9.4.3 CallRail Conversation Intelligence Platform Product Market Performance
9.4.4 CallRail Business Overview
9.4.5 CallRail Recent Developments
9.5 ExecVision
9.5.1 ExecVision Conversation Intelligence Platform Basic Information
9.5.2 ExecVision Conversation Intelligence Platform Product Overview
9.5.3 ExecVision Conversation Intelligence Platform Product Market Performance
9.5.4 ExecVision Business Overview
9.5.5 ExecVision Recent Developments
9.6 RingDNA
9.6.1 RingDNA Conversation Intelligence Platform Basic Information
9.6.2 RingDNA Conversation Intelligence Platform Product Overview
9.6.3 RingDNA Conversation Intelligence Platform Product Market Performance
9.6.4 RingDNA Business Overview
9.6.5 RingDNA Recent Developments
9.7 Jiminny
9.7.1 Jiminny Conversation Intelligence Platform Basic Information
9.7.2 Jiminny Conversation Intelligence Platform Product Overview
9.7.3 Jiminny Conversation Intelligence Platform Product Market Performance
9.7.4 Jiminny Business Overview
9.7.5 Jiminny Recent Developments
9.8 VoiceOps
9.8.1 VoiceOps Conversation Intelligence Platform Basic Information
9.8.2 VoiceOps Conversation Intelligence Platform Product Overview
9.8.3 VoiceOps Conversation Intelligence Platform Product Market Performance
9.8.4 VoiceOps Business Overview
9.8.5 VoiceOps Recent Developments
9.9 DialogTech
9.9.1 DialogTech Conversation Intelligence Platform Basic Information
9.9.2 DialogTech Conversation Intelligence Platform Product Overview
9.9.3 DialogTech Conversation Intelligence Platform Product Market Performance
9.9.4 DialogTech Business Overview
9.9.5 DialogTech Recent Developments
9.10 Convin
9.10.1 Convin Conversation Intelligence Platform Basic Information
9.10.2 Convin Conversation Intelligence Platform Product Overview
9.10.3 Convin Conversation Intelligence Platform Product Market Performance
9.10.4 Convin Business Overview
9.10.5 Convin Recent Developments
9.11 Dialpad
9.11.1 Dialpad Conversation Intelligence Platform Basic Information
9.11.2 Dialpad Conversation Intelligence Platform Product Overview
9.11.3 Dialpad Conversation Intelligence Platform Product Market Performance
9.11.4 Dialpad Business Overview
9.11.5 Dialpad Recent Developments
9.12 Refract
9.12.1 Refract Conversation Intelligence Platform Basic Information
9.12.2 Refract Conversation Intelligence Platform Product Overview
9.12.3 Refract Conversation Intelligence Platform Product Market Performance
9.12.4 Refract Business Overview
9.12.5 Refract Recent Developments
9.13 Tethr
9.13.1 Tethr Conversation Intelligence Platform Basic Information
9.13.2 Tethr Conversation Intelligence Platform Product Overview
9.13.3 Tethr Conversation Intelligence Platform Product Market Performance
9.13.4 Tethr Business Overview
9.13.5 Tethr Recent Developments
10 Conversation Intelligence Platform Regional Market Forecast
10.1 Global Conversation Intelligence Platform Market Size Forecast
10.2 Global Conversation Intelligence Platform Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Conversation Intelligence Platform Market Size Forecast by Country
10.2.3 Asia Pacific Conversation Intelligence Platform Market Size Forecast by Region
10.2.4 South America Conversation Intelligence Platform Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Conversation Intelligence Platform by Country
11 Forecast Market by Type and by Application (2024-2029)
11.1 Global Conversation Intelligence Platform Market Forecast by Type (2024-2029)
11.2 Global Conversation Intelligence Platform Market Forecast by Application (2024-2029)
12 Conclusion and Key Findings

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