Global Call Center AI Market Research Report 2024(Status and Outlook)

Global Call Center AI Market Research Report 2024(Status and Outlook)



Report Overview:

The Global Call Center AI Market Size was estimated at USD 471.00 million in 2023 and is projected to reach USD 970.23 million by 2029, exhibiting a CAGR of 12.80% during the forecast period.

This report provides a deep insight into the global Call Center AI market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, Porter’s five forces analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Call Center AI Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Call Center AI market in any manner.

Global Call Center AI Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

IBM (US)

Google (US)

Microsoft (US)

Oracle (US)

SAP (Germany)

AWS (US)

Nuance Communications (US)

Avaya (US)

Haptik (India)

Artificial Solutions (Spain)

Zendesk (US)

Conversica (US)

Rulai (US)

Inbenta Technologies (US)

Kore.ai (US)

EdgeVerve Systems (Infosys) (India)

Pypestream (US)

Avaamo (US)

Talkdesk (US)

NICE inContact (US)

Creative Virtual (UK)

Market Segmentation (by Type)

Cloud-Based

On-Premise

Market Segmentation (by Application)

BFSI

Retail and E-commerce

Telecommunications

Health Care

Media and Entertainment

Geographic Segmentation
  • North America (USA, Canada, Mexico)
  • Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
  • Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
  • South America (Brazil, Argentina, Columbia, Rest of South America)
  • The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
Key Benefits of This Market Research:
  • Industry drivers, restraints, and opportunities covered in the study
  • Neutral perspective on the market performance
  • Recent industry trends and developments
  • Competitive landscape & strategies of key players
  • Potential & niche segments and regions exhibiting promising growth covered
  • Historical, current, and projected market size, in terms of value
  • In-depth analysis of the Call Center AI Market
  • Overview of the regional outlook of the Call Center AI Market:
Key Reasons to Buy this Report:
  • Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
  • This enables you to anticipate market changes to remain ahead of your competitors
  • You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
  • The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
  • Provision of market value (USD Billion) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes in-depth analysis of the market from various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come
  • 6-month post-sales analyst support
Customization of the Report

In case of any queries or customization requirements, please connect with our sales team, who will ensure that your requirements are met.

Note: this report may need to undergo a final check or review and this could take about 48 hours.

Chapter Outline

Chapter 1 mainly introduces the statistical scope of the report, market division standards, and market research methods.

Chapter 2 is an executive summary of different market segments (by region, product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the Call Center AI Market and its likely evolution in the short to mid-term, and long term.

Chapter 3 makes a detailed analysis of the Market's Competitive Landscape of the market and provides the market share, capacity, output, price, latest development plan, merger, and acquisition information of the main manufacturers in the market.

Chapter 4 is the analysis of the whole market industrial chain, including the upstream and downstream of the industry, as well as Porter's five forces analysis.

Chapter 5 introduces the latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 6 provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 7 provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 8 provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 9 introduces the basic situation of the main companies in the market in detail, including product sales revenue, sales volume, price, gross profit margin, market share, product introduction, recent development, etc.

Chapter 10 provides a quantitative analysis of the market size and development potential of each region in the next five years.

Chapter 11 provides a quantitative analysis of the market size and development potential of each market segment (product type and application) in the next five years.

Chapter 12 is the main points and conclusions of the report.


1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Call Center AI
1.2 Key Market Segments
1.2.1 Call Center AI Segment by Type
1.2.2 Call Center AI Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Call Center AI Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Call Center AI Market Competitive Landscape
3.1 Global Call Center AI Revenue Market Share by Company (2019-2024)
3.2 Call Center AI Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Call Center AI Market Size Sites, Area Served, Product Type
3.4 Call Center AI Market Competitive Situation and Trends
3.4.1 Call Center AI Market Concentration Rate
3.4.2 Global 5 and 10 Largest Call Center AI Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Call Center AI Value Chain Analysis
4.1 Call Center AI Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Call Center AI Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Call Center AI Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Call Center AI Market Size Market Share by Type (2019-2024)
6.3 Global Call Center AI Market Size Growth Rate by Type (2019-2024)
7 Call Center AI Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Call Center AI Market Size (M USD) by Application (2019-2024)
7.3 Global Call Center AI Market Size Growth Rate by Application (2019-2024)
8 Call Center AI Market Segmentation by Region
8.1 Global Call Center AI Market Size by Region
8.1.1 Global Call Center AI Market Size by Region
8.1.2 Global Call Center AI Market Size Market Share by Region
8.2 North America
8.2.1 North America Call Center AI Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Call Center AI Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Call Center AI Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Call Center AI Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Call Center AI Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 IBM (US)
9.1.1 IBM (US) Call Center AI Basic Information
9.1.2 IBM (US) Call Center AI Product Overview
9.1.3 IBM (US) Call Center AI Product Market Performance
9.1.4 IBM (US) Call Center AI SWOT Analysis
9.1.5 IBM (US) Business Overview
9.1.6 IBM (US) Recent Developments
9.2 Google (US)
9.2.1 Google (US) Call Center AI Basic Information
9.2.2 Google (US) Call Center AI Product Overview
9.2.3 Google (US) Call Center AI Product Market Performance
9.2.4 IBM (US) Call Center AI SWOT Analysis
9.2.5 Google (US) Business Overview
9.2.6 Google (US) Recent Developments
9.3 Microsoft (US)
9.3.1 Microsoft (US) Call Center AI Basic Information
9.3.2 Microsoft (US) Call Center AI Product Overview
9.3.3 Microsoft (US) Call Center AI Product Market Performance
9.3.4 IBM (US) Call Center AI SWOT Analysis
9.3.5 Microsoft (US) Business Overview
9.3.6 Microsoft (US) Recent Developments
9.4 Oracle (US)
9.4.1 Oracle (US) Call Center AI Basic Information
9.4.2 Oracle (US) Call Center AI Product Overview
9.4.3 Oracle (US) Call Center AI Product Market Performance
9.4.4 Oracle (US) Business Overview
9.4.5 Oracle (US) Recent Developments
9.5 SAP (Germany)
9.5.1 SAP (Germany) Call Center AI Basic Information
9.5.2 SAP (Germany) Call Center AI Product Overview
9.5.3 SAP (Germany) Call Center AI Product Market Performance
9.5.4 SAP (Germany) Business Overview
9.5.5 SAP (Germany) Recent Developments
9.6 AWS (US)
9.6.1 AWS (US) Call Center AI Basic Information
9.6.2 AWS (US) Call Center AI Product Overview
9.6.3 AWS (US) Call Center AI Product Market Performance
9.6.4 AWS (US) Business Overview
9.6.5 AWS (US) Recent Developments
9.7 Nuance Communications (US)
9.7.1 Nuance Communications (US) Call Center AI Basic Information
9.7.2 Nuance Communications (US) Call Center AI Product Overview
9.7.3 Nuance Communications (US) Call Center AI Product Market Performance
9.7.4 Nuance Communications (US) Business Overview
9.7.5 Nuance Communications (US) Recent Developments
9.8 Avaya (US)
9.8.1 Avaya (US) Call Center AI Basic Information
9.8.2 Avaya (US) Call Center AI Product Overview
9.8.3 Avaya (US) Call Center AI Product Market Performance
9.8.4 Avaya (US) Business Overview
9.8.5 Avaya (US) Recent Developments
9.9 Haptik (India)
9.9.1 Haptik (India) Call Center AI Basic Information
9.9.2 Haptik (India) Call Center AI Product Overview
9.9.3 Haptik (India) Call Center AI Product Market Performance
9.9.4 Haptik (India) Business Overview
9.9.5 Haptik (India) Recent Developments
9.10 Artificial Solutions (Spain)
9.10.1 Artificial Solutions (Spain) Call Center AI Basic Information
9.10.2 Artificial Solutions (Spain) Call Center AI Product Overview
9.10.3 Artificial Solutions (Spain) Call Center AI Product Market Performance
9.10.4 Artificial Solutions (Spain) Business Overview
9.10.5 Artificial Solutions (Spain) Recent Developments
9.11 Zendesk (US)
9.11.1 Zendesk (US) Call Center AI Basic Information
9.11.2 Zendesk (US) Call Center AI Product Overview
9.11.3 Zendesk (US) Call Center AI Product Market Performance
9.11.4 Zendesk (US) Business Overview
9.11.5 Zendesk (US) Recent Developments
9.12 Conversica (US)
9.12.1 Conversica (US) Call Center AI Basic Information
9.12.2 Conversica (US) Call Center AI Product Overview
9.12.3 Conversica (US) Call Center AI Product Market Performance
9.12.4 Conversica (US) Business Overview
9.12.5 Conversica (US) Recent Developments
9.13 Rulai (US)
9.13.1 Rulai (US) Call Center AI Basic Information
9.13.2 Rulai (US) Call Center AI Product Overview
9.13.3 Rulai (US) Call Center AI Product Market Performance
9.13.4 Rulai (US) Business Overview
9.13.5 Rulai (US) Recent Developments
9.14 Inbenta Technologies (US)
9.14.1 Inbenta Technologies (US) Call Center AI Basic Information
9.14.2 Inbenta Technologies (US) Call Center AI Product Overview
9.14.3 Inbenta Technologies (US) Call Center AI Product Market Performance
9.14.4 Inbenta Technologies (US) Business Overview
9.14.5 Inbenta Technologies (US) Recent Developments
9.15 Kore.ai (US)
9.15.1 Kore.ai (US) Call Center AI Basic Information
9.15.2 Kore.ai (US) Call Center AI Product Overview
9.15.3 Kore.ai (US) Call Center AI Product Market Performance
9.15.4 Kore.ai (US) Business Overview
9.15.5 Kore.ai (US) Recent Developments
9.16 EdgeVerve Systems (Infosys) (India)
9.16.1 EdgeVerve Systems (Infosys) (India) Call Center AI Basic Information
9.16.2 EdgeVerve Systems (Infosys) (India) Call Center AI Product Overview
9.16.3 EdgeVerve Systems (Infosys) (India) Call Center AI Product Market Performance
9.16.4 EdgeVerve Systems (Infosys) (India) Business Overview
9.16.5 EdgeVerve Systems (Infosys) (India) Recent Developments
9.17 Pypestream (US)
9.17.1 Pypestream (US) Call Center AI Basic Information
9.17.2 Pypestream (US) Call Center AI Product Overview
9.17.3 Pypestream (US) Call Center AI Product Market Performance
9.17.4 Pypestream (US) Business Overview
9.17.5 Pypestream (US) Recent Developments
9.18 Avaamo (US)
9.18.1 Avaamo (US) Call Center AI Basic Information
9.18.2 Avaamo (US) Call Center AI Product Overview
9.18.3 Avaamo (US) Call Center AI Product Market Performance
9.18.4 Avaamo (US) Business Overview
9.18.5 Avaamo (US) Recent Developments
9.19 Talkdesk (US)
9.19.1 Talkdesk (US) Call Center AI Basic Information
9.19.2 Talkdesk (US) Call Center AI Product Overview
9.19.3 Talkdesk (US) Call Center AI Product Market Performance
9.19.4 Talkdesk (US) Business Overview
9.19.5 Talkdesk (US) Recent Developments
9.20 NICE inContact (US)
9.20.1 NICE inContact (US) Call Center AI Basic Information
9.20.2 NICE inContact (US) Call Center AI Product Overview
9.20.3 NICE inContact (US) Call Center AI Product Market Performance
9.20.4 NICE inContact (US) Business Overview
9.20.5 NICE inContact (US) Recent Developments
9.21 Creative Virtual (UK)
9.21.1 Creative Virtual (UK) Call Center AI Basic Information
9.21.2 Creative Virtual (UK) Call Center AI Product Overview
9.21.3 Creative Virtual (UK) Call Center AI Product Market Performance
9.21.4 Creative Virtual (UK) Business Overview
9.21.5 Creative Virtual (UK) Recent Developments
10 Call Center AI Regional Market Forecast
10.1 Global Call Center AI Market Size Forecast
10.2 Global Call Center AI Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Call Center AI Market Size Forecast by Country
10.2.3 Asia Pacific Call Center AI Market Size Forecast by Region
10.2.4 South America Call Center AI Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Call Center AI by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global Call Center AI Market Forecast by Type (2025-2030)
11.2 Global Call Center AI Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings

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