Global Healthcare BPO Market Size study, by Payer Service (Human Resource Management Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), by Provider

Global Healthcare BPO Market Size study, by Payer Service (Human Resource Management Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), by Provider Service (Patient Enrollment and Strategic Planning, Patient Care Service, Revenue Cycle Management) by Pharmaceutical Service (Research and Development Manufacturing, Non-clinical Service, Supply Chain Management & Logistics, Sales & Marketing Services, Other Non-Clinical Services) and Regional Forecasts 2022-2028

Global Healthcare BPO Market is valued at approximately USD 296.4 billion in 2021 and is anticipated to grow with a healthy growth rate of more than 9.6 % over the forecast period 2022-2028. A healthcare BPO market, also known as healthcare business process outsourcing, is a procedure that is outsourced to a third party. The main reasons for outsourcing healthcare business processes within hospitals and in the healthcare system are to protect the confidentiality of patients’ personal information, to detect and manage network security fraud, and to ensure that significant mistakes are avoided. Access to technology and the growth of nearshore outsourcing locations, inflationary pressures on healthcare have led to the adoption of Healthcare BPO across the forecast period. For Instance: as per Statista in 2022, the global market for outsourced services was worth $92.5 billion in 2019, up almost $7 billion from the previous year. IT functions are frequently associated with business process outsourcing. In 2019, the worldwide BPO business generated a revenue of 26 billion USD. Also, with a higher level of customer service and collaboration with emerging AI-driven companies, the adoption & demand for Healthcare BPO is likely to increase the market growth during the forecast period. However, high costs associated with Healthcare BPO and threats to data security impede the growth of the market over the forecast period of 2022-2028.

The key regions considered for the Global Healthcare BPO market study include Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world in terms of market share owing to access to technology and the growth of nearshore outsourcing locations coupled with inflationary pressures on healthcare. Whereas, Asia-Pacific is also anticipated to exhibit the highest growth rate over the forecast period 2022-2028. Factors such as a higher level of customer service and collaboration with emerging AI-driven companies would create lucrative growth prospects for the Healthcare BPO market across Asia-Pacific region.

Major market players included in this report are:
Accenture
Eli Global
GeBBS
Genpact
IBM
Parexel
IQVIA
Sutherland
Truven Health
United Health Group

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By Payer Service:
Human Resource Management
Claims Management
Customer Relationship Management (CRM)
Operational/Administrative Management
Care Management
Provider Management
Other Payer Services
By Provider Service:
Patient Enrollment and Strategic Planning
Patient Care Service
Revenue Cycle Management
By Pharmaceutical Service:
Research and Development
Manufacturing Non-clinical Service
Supply Chain Management & Logistics
Sales & Marketing Services
Other Non-clinical Services
By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE

Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2018, 2019, 2020
Base year – 2021
Forecast period – 2022 to 2028

Target Audience of the Global Healthcare BPO Market in Market Study:

Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors

Companies Mentioned

Accenture
Eli Global
GeBBS
Genpact
IBM
Parexel
IQVIA
Sutherland
Truven Health
United Health Group

Please note:The single user license is non-downloadable and non-printable. Global Site license allows these actions.


Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Billion)
1.2.1. Healthcare BPO Market, by Region, 2020-2028 (USD Billion)
1.2.2. Healthcare BPO Market, by Payer Service, 2020-2028 (USD Billion)
1.2.3. Healthcare BPO Market, by Provider Service, 2020-2028 (USD Billion)
1.2.4. Healthcare BPO Market, by Pharmaceutical Service, 2020-2028 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Healthcare BPO Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Healthcare BPO Market Dynamics
3.1. Healthcare BPO Market Impact Analysis (2020-2028)
3.1.1. Market Drivers
3.1.1.1. Access to technology and the growth of nearshore outsourcing locations
3.1.1.2. Inflationary pressures on healthcare
3.1.2. Market Challenges
3.1.2.1. High costs associated with Healthcare BPO
3.1.2.2. Threats to data security
3.1.3. Market Opportunities
3.1.3.1. A higher level of customer service
3.1.3.2. Collaboration with emerging AI-driven companies
Chapter 4. Global Healthcare BPO Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2028)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
4.5. Top investment opportunity
4.6. Top winning strategies
Chapter 5. Risk Assessment: COVID-19 Impact
5.1.1. Assessment of the overall impact of COVID-19 on the industry
5.1.2. Pre COVID-19 and post COVID-19 Market scenario
Chapter 6. Global Healthcare BPO Market, by Payer Service
6.1. Market Snapshot
6.2. Global Healthcare BPO Market by Payer Service, Performance - Potential Analysis
6.3. Global Healthcare BPO Market Estimates & Forecasts by Payer Service, 2018-2028 (USD Billion)
6.4. Healthcare BPO Market, Sub Segment Analysis
6.4.1. Human Resource Management
6.4.2. Claims Management
6.4.3. Customer Relationship Management (CRM)
6.4.4. Operational/Administrative Management
6.4.5. Care Management
6.4.6. Provider Management
6.4.7. Other Payer Services
Chapter 7. Global Healthcare BPO Market, by Provider Service
7.1. Market Snapshot
7.2. Global Healthcare BPO Market by Provider Service, Performance - Potential Analysis
7.3. Global Healthcare BPO Market Estimates & Forecasts by Provider Service, 2018-2028 (USD Billion)
7.4. Healthcare BPO Market, Sub Segment Analysis
7.4.1. Patient Enrollment and Strategic Planning
7.4.2. Patient Care Service
7.4.3. Revenue Cycle Management
Chapter 8. Global Healthcare BPO Market, by Pharmaceutical Service
8.1. Market Snapshot
8.2. Global Healthcare BPO Market by Pharmaceutical Service, Performance - Potential Analysis
8.3. Global Healthcare BPO Market Estimates & Forecasts by Pharmaceutical Service, 2018-2028 (USD Billion)
8.4. Healthcare BPO Market, Sub Segment Analysis
8.4.1. Research and Development
8.4.2. Manufacturing
8.4.3. Non-clinical Service
8.4.4. Supply Chain Management and Logistics
8.4.5. Sales and Marketing Services
8.4.6. Other Non-clinical Services
Chapter 9. Global Healthcare BPO Market, Regional Analysis
9.1. Healthcare BPO Market, Regional Market Snapshot
9.2. North America Healthcare BPO Market
9.2.1. U.S. Healthcare BPO Market
9.2.1.1. Payer Service breakdown estimates & forecasts, 2018-2028
9.2.1.2. Provider Service breakdown estimates & forecasts, 2018-2028
9.2.1.3. Pharmaceutical Service breakdown estimates & forecasts, 2018-2028
9.2.2. Canada Healthcare BPO Market
9.3. Europe Healthcare BPO Market Snapshot
9.3.1. U.K. Healthcare BPO Market
9.3.2. Germany Healthcare BPO Market
9.3.3. France Healthcare BPO Market
9.3.4. Spain Healthcare BPO Market
9.3.5. Italy Healthcare BPO Market
9.3.6. Rest of Europe Healthcare BPO Market
9.4. Asia-Pacific Healthcare BPO Market Snapshot
9.4.1. China Healthcare BPO Market
9.4.2. India Healthcare BPO Market
9.4.3. Japan Healthcare BPO Market
9.4.4. Australia Healthcare BPO Market
9.4.5. South Korea Healthcare BPO Market
9.4.6. Rest of Asia Pacific Healthcare BPO Market
9.5. Latin America Healthcare BPO Market Snapshot
9.5.1. Brazil Healthcare BPO Market
9.5.2. Mexico Healthcare BPO Market
9.6. Rest of The World Healthcare BPO Market
Chapter 10. Competitive Intelligence
10.1. Top Market Strategies
10.2. Company Profiles
10.2.1. Accenture
10.2.1.1. Key Information
10.2.1.2. Overview
10.2.1.3. Financial (Subject to Data Availability)
10.2.1.4. Product Summary
10.2.1.5. Recent Developments
10.2.2. Eli Global
10.2.3. GeBBS
10.2.4. Genpact
10.2.5. IBM
10.2.6. Parexel
10.2.7. IQVIA
10.2.8. Sutherland
10.2.9. Truven Health
10.2.10. United Health Group
Chapter 11. Research Process
11.1. Research Process
11.1.1. Data Mining
11.1.2. Analysis
11.1.3. Market Estimation
11.1.4. Validation
11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption
List of Tables
TABLE 1. Global Healthcare BPO Market, report scope
TABLE 2. Global Healthcare BPO Market estimates & forecasts by Region 2018-2028 (USD Billion)
TABLE 3. Global Healthcare BPO Market estimates & forecasts by Payer Service 2018-2028 (USD Billion)
TABLE 4. Global Healthcare BPO Market estimates & forecasts by Provider Service 2018-2028 (USD Billion)
TABLE 5. Global Healthcare BPO Market estimates & forecasts by Pharmaceutical Service 2018-2028 (USD Billion)
TABLE 6. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
TABLE 7. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)
TABLE 8. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
TABLE 9. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)
TABLE 10. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
TABLE 11. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)
TABLE 12. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
TABLE 13. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)
TABLE 14. Global Healthcare BPO Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
TABLE 15. Global Healthcare BPO Market by region, estimates & forecasts, 2018-2028 (USD Billion)
TABLE 16. U.S. Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 17. U.S. Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 18. U.S. Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 19. Canada Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 20. Canada Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 21. Canada Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 22. UK Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 23. UK Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 24. UK Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 25. Germany Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 26. Germany Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 27. Germany Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 28. RoE Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 29. RoE Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 30. RoE Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 31. China Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 32. China Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 33. China Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 34. India Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 35. India Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 36. India Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 37. Japan Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 38. Japan Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 39. Japan Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 40. RoAPAC Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 41. RoAPAC Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 42. RoAPAC Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 43. Brazil Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 44. Brazil Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 45. Brazil Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 46. Mexico Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 47. Mexico Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 48. Mexico Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 49. RoLA Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 50. RoLA Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 51. RoLA Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 52. Row Healthcare BPO Market estimates & forecasts, 2018-2028 (USD Billion)
TABLE 53. Row Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 54. Row Healthcare BPO Market estimates & forecasts by segment 2018-2028 (USD Billion)
TABLE 55. List of secondary sources, used in the study of Global Healthcare BPO Market
TABLE 56. List of primary sources, used in the study of Global Healthcare BPO Market
TABLE 57. Years considered for the study
TABLE 58. Exchange rates considered
List of figures
FIG 1. Global Healthcare BPO Market, research methodology
FIG 2. Global Healthcare BPO Market, Market estimation techniques
FIG 3. Global Market size estimates & forecast methods
FIG 4. Global Healthcare BPO Market, key trends 2021
FIG 5. Global Healthcare BPO Market, growth prospects 2022-2028
FIG 6. Global Healthcare BPO Market, porters 5 force model
FIG 7. Global Healthcare BPO Market, pest analysis
FIG 8. Global Healthcare BPO Market, value chain analysis
FIG 9. Global Healthcare BPO Market by segment, 2018 & 2028 (USD Billion)
FIG 10. Global Healthcare BPO Market by segment, 2018 & 2028 (USD Billion)
FIG 11. Global Healthcare BPO Market by segment, 2018 & 2028 (USD Billion)
FIG 12. Global Healthcare BPO Market by segment, 2018 & 2028 (USD Billion)
FIG 13. Global Healthcare BPO Market by segment, 2018 & 2028 (USD Billion)
FIG 14. Global Healthcare BPO Market, regional snapshot 2018 & 2028
FIG 15. North America Healthcare BPO Market 2018 & 2028 (USD Billion)
FIG 16. Europe Healthcare BPO Market 2018 & 2028 (USD Billion)
FIG 17. Asia Pacific Healthcare BPO Market 2018 & 2028 (USD Billion)
FIG 18. Latin America Healthcare BPO Market 2018 & 2028 (USD Billion)
FIG 19. Global Healthcare BPO Market, company Market share analysis (2021)

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