Customer Relationship Management (CRM) Software: Global Markets
Report Scope:
This report provides an overview of the global market for customer relationship management (CRM) software and analyzes market trends. Using 2021 as the base year, the report provides estimated market data for the forecast period 2022 through 2027. Revenue forecasts for this period are segmented based on component, deployment, organization size, application, end-use industry and region.
The report also focuses on the major trends and challenges that affect the market and the competitive landscape. It explains the current market trends and provides detailed profiles of the major players and strategies to enhance market presence. The report estimates the size of the global CRM software market in 2021 and provides projections of the expected market size through 2027.
Report Includes:
48 data tables and 34 additional tables
A brief general outlook of the global markets for customer relationship management (CRM) software
Analyses of the global market trends, with historic market revenue data (sales figures) for 2021, estimates for 2022, forecasts for 2023 and 2025, and projections of compound annual growth rates (CAGRs) through 2027
Estimation of the actual market size and revenue forecast for the global CRM software market, and corresponding market share analysis based on the component, deployment, organization size, application, end-use industry, and region
Identification of viable technology drivers through a comprehensive look at various forms of CRM software, application industries, and adoption of CRM solutions across a broad spectrum of industry verticals
Assessment of the global competitive landscape with an analysis of key market positing and global shares, as well as strategies for key solution providers of CRM software and related cloud computing technologies
Discussion of the key underlying trends (both current and emerging) related to CRM software market, value chain analysis, regulatory environment, use cases, and the impact of industry-specific and region-specific macroeconomic variables on the progress of this market
A relevant patent analysis on CRM software technologies and review of recent key granted patents
Company profiles of major players within the industry, including Adobe Inc., Microsoft, Sage Group plc., Salesforce Inc., SAP SE, and ServiceNow
- Chapter 1 Introduction
- 1.1 Overview
- 1.2 Components of CRM
- 1.3 Study Goals and Objectives
- 1.4 Scope of Report
- 1.5 What’s New in this Update?
- 1.6 Intended Audiences
- 1.7 Information Sources
- 1.8 Research Methodology
- 1.9 Geographic Breakdown
- 1.10 Analyst's Credentials
- 1.11 BCC Custom Research
- 1.12 Related BCC Research Reports
- Chapter 2 Executive Summary and Highlights
- Chapter 3 Industry Outlook
- 3.1 Market Overview
- 3.2 Value Chain Analysis
- 3.2.1 Customer Portfolio Analysis (CPA)
- 3.2.2 Customer Intimacy
- 3.2.3 Network Development
- 3.2.4 Value Proposition Development
- 3.2.5 Relationship Management
- 3.3 PESTEL Analysis
- 3.4 SWOT Analysis
- 3.5 CRM Software Trends
- 3.5.1 Age of Customer Experience
- 3.5.2 The Role of Artificial Intelligence (AI)
- 3.5.3 Mobile CRM
- 3.5.4 Socialization through CRM
- 3.5.5 More User-Friendly
- 3.5.6 Not Possible in a Vacuum
- 3.5.7 Channel-free CRM
- 3.6 Regulatory Compliance
- 3.6.1 General Data Protection Regulation (GDPR)
- 3.6.2 Health Insurance Portability and Accountability Act (HIPAA) Compliance
- 3.7 CRM Software Case Studies
- 3.7.1 Case Study 1
- 3.7.2 Case Study 2
- 3.7.3 Case Study 3
- 3.7.4 Case Study 4
- 3.7.5 Case Study 5
- 3.7.6 Case Study 6
- 3.7.7 Case Study 7
- 3.7.8 Case Study 8
- 3.7.9 Case Study 9
- 3.7.10 Case Study 10
- 3.7.11 Case Study 11
- 3.7.12 Case Study 12
- 3.7.13 Case Study 13
- 3.7.14 Case Study 14
- 3.7.15 Case Study 15
- 3.7.16 Case Study 16
- 3.7.17 Case Study 17
- 3.7.18 Case Study 18
- 3.7.19 Case Study 19
- 3.7.20 Case Study 20
- 3.8 COVID-19 and the CRM Software Market
- Chapter 4 Market Dynamics
- 4.1 Overview
- 4.2 Market Drivers
- 4.2.1 CRM Software in Developing Nations
- 4.2.2 Customer Retention
- 4.2.3 Social Media Channels and CRM Platforms
- 4.3 Market Challenges
- 4.3.1 Increasing Security Threats Over CRM Stored Data
- 4.3.2 Expensive Initial Cost of CRM Software
- 4.4 Market Opportunities
- 4.4.1 Integration of AI
- 4.4.2 Cloud-Based CRM
- Chapter 5 Market Breakdown by Business Segment
- 5.1 Overview
- 5.2 Software
- 5.2.1 Operational CRM
- 5.2.2 Analytical CRM
- 5.2.3 Collaborative CRM
- 5.3 Services
- 5.3.1 Consulting Services
- 5.3.2 Implementation Services
- 5.3.3 Training and Support Services
- Chapter 6 Market Breakdown by Deployment
- 6.1 Overview
- 6.2 Cloud
- 6.3 On-premise
- Chapter 7 Market Breakdown by Organization Size
- 7.1 Overview
- 7.2 Large Organizations
- 7.3 Small and Medium Organizations
- Chapter 8 Market Breakdown by Application
- 8.1 Overview
- 8.2 Sales and Marketing
- 8.3 CRM Analytics
- 8.4 Lead Generation
- 8.5 Customer Support
- 8.6 Customer Experience Management
- 8.7 Other Applications
- 8.7.1 Customer Service
- 8.7.2 Digital Commerce
- 8.7.3 Social Media Engagement
- Chapter 9 Market Breakdown by End-Use Industry
- 9.1 Overview
- 9.2 BFSI
- 9.3 Retail
- 9.4 IT and Telecom
- 9.5 Healthcare
- 9.6 Transportation and Logistics
- 9.7 Other End-Use Industries
- 9.7.1 Government
- 9.7.2 Education
- 9.7.3 Media and Entertainment
- 9.7.4 Discrete Manufacturing
- 9.7.5 Energy and Utility
- Chapter 10 Market Breakdown by Region
- 10.1 Overview
- 10.2 North America
- 10.2.1 United States
- 10.2.2 Canada
- 10.2.3 Mexico
- 10.3 Europe
- 10.3.1 United Kingdom
- 10.3.2 Germany
- 10.4 Asia-Pacific
- 10.4.1 China
- 10.4.2 India
- 10.4.3 Japan
- 10.5 Latin America
- 10.5.1 Brazil
- 10.5.2 Middle East and Africa
- Chapter 11 Patent Analysis
- 11.1 Recently Granted Patents
- Chapter 12 Competitive Landscape
- 12.1 Vendor Landscape
- 12.2 Market Ranking Analysis
- 12.3 Strategy Analysis
- Chapter 13 Company Profiles
- ADOBE INC.
- HUBSPOT INC.
- INFOR
- MICROSOFT
- NICE
- ORACLE
- PEGASYSTEMS INC.
- SAGE GROUP PLC
- SALESFORCE INC.
- SAP SE
- SERVICENOW
- SUGARCRM INC.
- VERINT SYSTEMS INC.
- ZENDESK
- ZOHO CORP., PVT. LTD.
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