This report provides key findings from consumer survey data from GEOGRAPHICAL COVERAGE Norway and gives an analysis at the operator level. It covers fixed broadband, mobile and pay-TV services. The survey was conducted in association with Dynata in July 2023.
The survey group was chosen to be representative of the mobile-internet-using population in Norway. We set quotas on age, gender and geographical spread to that effect. There were at least 1000 respondents.
Key Questions Answered in This Report:
▪ What are the most significant factors that affect Net Promoter Scores(NPSs) for fixed broadband and mobile operators? Which operators score highly and why?
▪ What are the most significant drivers of fixed broadband and mobile churn and how can operators approach customer retention?
▪ What are the mobile and fixed broadband data usage patterns among respondents?
▪ What are the most popular pay-TV and video streaming services? Which services lead to high satisfaction scores and why?