Telecommunications And Bfsi Customer Engagement Solutions Market By Offering (Solutions, Services), By Deployment (On-Premise, Cloud), By Enterprise Size (Large Enterprises, SMEs): Global Opportunity Analysis and Industry Forecast, 2024-2032
The global market for customer engagement solutions in the telecommunications and BFSI sectors was valued at $7 billion in 2023. It is expected to grow at a CAGR of 8.7% from 2024 to 2032, reaching $16.1 billion by the end of the forecast period. Advanced AI and machine learning technologies enable telecom companies to analyze vast amounts of customer data, providing insights into user behavior, preferences, and pain points. These insights facilitate the creation of personalized communication strategies, targeted promotions, and proactive customer service. For example, AI-driven chatbots and virtual assistants offer 24/7 support, resolving common issues and inquiries in real-time, which significantly improves customer satisfaction and reduces operational costs. Additionally, predictive analytics help telecom providers anticipate customer needs and potential churn, allowing them to implement retention strategies and improve overall service quality. In the BFSI (Banking, Financial Services, and Insurance) sector, customer engagement solutions are crucial for building trust and enhancing the client experience amidst increasing competition and regulatory requirements. AI-powered tools enable financial institutions to deliver personalized recommendations, tailored financial products, and proactive customer support. Advanced analytics help in segmenting customers based on their financial behavior and needs, which allows for more effective cross-selling and upselling strategies. Moreover, automated systems streamline processes such as loan approvals and claims management, reducing processing times and improving accuracy. These enhancements not only boost customer satisfaction but also streamline operations and compliance adherence.
On the basis of enterprise size, the large enterprise segment dominated the market share in 2023 and is expected to maintain its dominance during the forecast period, as they have the resources and infrastructure to invest in advanced customer engagement technologies. These companies can afford comprehensive solutions that integrate AI, analytics, and automation to enhance their customer service and operational efficiency. Their large scale and diverse customer base require sophisticated systems to manage and analyze data effectively, justifying their significant investment in these solutions, which is further expected to propel the segment growth in the global market. However, the small and medium-sized enterprise segment is expected to exhibit the highest growth during the forecast period, owing to the increasing availability of affordable, scalable solutions tailored for smaller businesses. As technology costs decrease and cloud-based services become more accessible, SMEs are adopting these tools to compete with larger players, improve customer engagement, and streamline their operations without the need for extensive capital investment.
The telecommunication and BFSI customer engagement solution market is segmented on the basis of offering, deployment, enterprise size and region. By offering, the market is bifurcated into solution and services. By solution, the market is further divided into SMS and email solution, chatbot solution, interactive personalized video solution, and digital self-service solution. By services, the market is further divided into professional services and managed services. By deployment, the market is categorized into on-premise and cloud. By enterprise size, the market is segregated into large enterprises and small & medium-sized enterprises. By region, the market is analyzed across Asia-Pacific, Europe, North America, and LAMEA.
The global telecommunication & BFSI customer engagement solution market is dominated by NICE, Alvaria, Verint Systems Inc., Enghouse Systems, IBM Corporation, Zendesk, Avaya, eGain Corporation, Open Text Corporation, Salesforce, Inc, Oracle Corporation, BUSINESSNEXT, Inc., Creatio, Microsoft Corporation, ServiceNow, SAP SE, and Pegasystem Inc. These players have adopted various strategies such as product launch, partnership, and acquisition to increase their market penetration and strengthen their position in the industry.
Key Benefits For Stakeholders
This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the telecommunications and bfsi customer engagement solutions market analysis from 2023 to 2033 to identify the prevailing telecommunications and bfsi customer engagement solutions market opportunities.
The market research is offered along with information related to key drivers, restraints, and opportunities.
Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
In-depth analysis of the telecommunications and bfsi customer engagement solutions market segmentation assists to determine the prevailing market opportunities.
Major countries in each region are mapped according to their revenue contribution to the global market.
Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
The report includes the analysis of the regional as well as global telecommunications and bfsi customer engagement solutions market trends, key players, market segments, application areas, and market growth strategies.
Key Market Segments
By Enterprise Size
Large Enterprises
SMEs
By Offering
Solutions
Type
SMS and Email Solutions
Chatbot Solutions
Interactive Personalized Video Solutions
Digital Self-Service Solutions
Services
Type
Professional Services
Managed Services
By Deployment
On-Premise
Cloud
By Region
North America
U.S.
Canada
Europe
UK
Germany
France
Italy
Spain
Netherlands
Rest of Europe
Asia-Pacific
China
Japan
India
South Korea
Australia
Singapore
Rest of Asia-Pacific
LAMEA
Latin America
Middle East
Africa
Key Market Players
Alvaria, Inc.
Avaya LLC
BUSINESSNEXT, Inc.
Creatio EMEA Ltd
eGain Corporation
Enghouse System Limited
IBM Corporation
Microsoft Corporation
NICE Ltd.
Open Text Corporation.
Oracle Corporation
Pegasystems Inc.
Salesforce, Inc.
SAP SE
ServiceNow, Inc.
Verint Systems Inc.
Zendesk Inc
- CHAPTER 1: INTRODUCTION
- 1.1. Report description
- 1.2. Key market segments
- 1.3. Key benefits to the stakeholders
- 1.4. Research methodology
- 1.4.1. Primary research
- 1.4.2. Secondary research
- 1.4.3. Analyst tools and models
- CHAPTER 2: EXECUTIVE SUMMARY
- 2.1. CXO perspective
- CHAPTER 3: MARKET OVERVIEW
- 3.1. Market definition and scope
- 3.2. Key findings
- 3.2.1. Top impacting factors
- 3.2.2. Top investment pockets
- 3.3. Porter’s five forces analysis
- 3.3.1. Low bargaining power of suppliers
- 3.3.2. Low threat of new entrants
- 3.3.3. Low threat of substitutes
- 3.3.4. Low intensity of rivalry
- 3.3.5. Low bargaining power of buyers
- 3.4. Market dynamics
- 3.4.1. Drivers
- 3.4.1.1. Digital Transformation
- 3.4.1.2. Data-Driven Approaches
- 3.4.1.3. Rising focus on Customer Experience
- 3.4.2. Restraints
- 3.4.2.1. Data privacy and security concerns
- 3.4.2.2. High Implementation and Maintenance Costs
- 3.4.3. Opportunities
- 3.4.3.1. Advancements in AI and Machine Learning
- 3.4.3.2. Expansion of 5G Networks
- CHAPTER 4: TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING
- 4.1. Overview
- 4.1.1. Market size and forecast
- 4.2. Solutions
- 4.2.1. Key market trends, growth factors and opportunities
- 4.2.2. Market size and forecast, by region
- 4.2.3. Market share analysis by country
- 4.2.4. Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 4.2.4.1. SMS and Email Solutions Market size and forecast, by region
- 4.2.4.2. SMS and Email Solutions Market size and forecast, by country
- 4.2.4.3. Chatbot Solutions Market size and forecast, by region
- 4.2.4.4. Chatbot Solutions Market size and forecast, by country
- 4.2.4.5. Interactive Personalized Video Solutions Market size and forecast, by region
- 4.2.4.6. Interactive Personalized Video Solutions Market size and forecast, by country
- 4.2.4.7. Digital Self-Service Solutions Market size and forecast, by region
- 4.2.4.8. Digital Self-Service Solutions Market size and forecast, by country
- 4.3. Services
- 4.3.1. Key market trends, growth factors and opportunities
- 4.3.2. Market size and forecast, by region
- 4.3.3. Market share analysis by country
- 4.3.4. Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 4.3.4.1. Professional Services Market size and forecast, by region
- 4.3.4.2. Professional Services Market size and forecast, by country
- 4.3.4.3. Managed Services Market size and forecast, by region
- 4.3.4.4. Managed Services Market size and forecast, by country
- CHAPTER 5: TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT
- 5.1. Overview
- 5.1.1. Market size and forecast
- 5.2. On-Premise
- 5.2.1. Key market trends, growth factors and opportunities
- 5.2.2. Market size and forecast, by region
- 5.2.3. Market share analysis by country
- 5.3. Cloud
- 5.3.1. Key market trends, growth factors and opportunities
- 5.3.2. Market size and forecast, by region
- 5.3.3. Market share analysis by country
- CHAPTER 6: TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE
- 6.1. Overview
- 6.1.1. Market size and forecast
- 6.2. Large Enterprises
- 6.2.1. Key market trends, growth factors and opportunities
- 6.2.2. Market size and forecast, by region
- 6.2.3. Market share analysis by country
- 6.3. SMEs
- 6.3.1. Key market trends, growth factors and opportunities
- 6.3.2. Market size and forecast, by region
- 6.3.3. Market share analysis by country
- CHAPTER 7: TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION
- 7.1. Overview
- 7.1.1. Market size and forecast By Region
- 7.2. North America
- 7.2.1. Key market trends, growth factors and opportunities
- 7.2.2. Market size and forecast, by Offering
- 7.2.2.1. North America Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.2.2.2. North America Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.2.3. Market size and forecast, by Deployment
- 7.2.4. Market size and forecast, by Enterprise Size
- 7.2.5. Market size and forecast, by country
- 7.2.5.1. U.S.
- 7.2.5.1.1. Market size and forecast, by Offering
- 7.2.5.1.1.1. U.S. Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.2.5.1.1.2. U.S. Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.2.5.1.2. Market size and forecast, by Deployment
- 7.2.5.1.3. Market size and forecast, by Enterprise Size
- 7.2.5.2. Canada
- 7.2.5.2.1. Market size and forecast, by Offering
- 7.2.5.2.1.1. Canada Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.2.5.2.1.2. Canada Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.2.5.2.2. Market size and forecast, by Deployment
- 7.2.5.2.3. Market size and forecast, by Enterprise Size
- 7.3. Europe
- 7.3.1. Key market trends, growth factors and opportunities
- 7.3.2. Market size and forecast, by Offering
- 7.3.2.1. Europe Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.2.2. Europe Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.3. Market size and forecast, by Deployment
- 7.3.4. Market size and forecast, by Enterprise Size
- 7.3.5. Market size and forecast, by country
- 7.3.5.1. UK
- 7.3.5.1.1. Market size and forecast, by Offering
- 7.3.5.1.1.1. UK Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.1.1.2. UK Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.1.2. Market size and forecast, by Deployment
- 7.3.5.1.3. Market size and forecast, by Enterprise Size
- 7.3.5.2. Germany
- 7.3.5.2.1. Market size and forecast, by Offering
- 7.3.5.2.1.1. Germany Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.2.1.2. Germany Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.2.2. Market size and forecast, by Deployment
- 7.3.5.2.3. Market size and forecast, by Enterprise Size
- 7.3.5.3. France
- 7.3.5.3.1. Market size and forecast, by Offering
- 7.3.5.3.1.1. France Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.3.1.2. France Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.3.2. Market size and forecast, by Deployment
- 7.3.5.3.3. Market size and forecast, by Enterprise Size
- 7.3.5.4. Italy
- 7.3.5.4.1. Market size and forecast, by Offering
- 7.3.5.4.1.1. Italy Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.4.1.2. Italy Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.4.2. Market size and forecast, by Deployment
- 7.3.5.4.3. Market size and forecast, by Enterprise Size
- 7.3.5.5. Spain
- 7.3.5.5.1. Market size and forecast, by Offering
- 7.3.5.5.1.1. Spain Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.5.1.2. Spain Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.5.2. Market size and forecast, by Deployment
- 7.3.5.5.3. Market size and forecast, by Enterprise Size
- 7.3.5.6. Netherlands
- 7.3.5.6.1. Market size and forecast, by Offering
- 7.3.5.6.1.1. Netherlands Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.6.1.2. Netherlands Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.6.2. Market size and forecast, by Deployment
- 7.3.5.6.3. Market size and forecast, by Enterprise Size
- 7.3.5.7. Rest of Europe
- 7.3.5.7.1. Market size and forecast, by Offering
- 7.3.5.7.1.1. Rest of Europe Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.7.1.2. Rest of Europe Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.3.5.7.2. Market size and forecast, by Deployment
- 7.3.5.7.3. Market size and forecast, by Enterprise Size
- 7.4. Asia-Pacific
- 7.4.1. Key market trends, growth factors and opportunities
- 7.4.2. Market size and forecast, by Offering
- 7.4.2.1. Asia-Pacific Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.2.2. Asia-Pacific Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.3. Market size and forecast, by Deployment
- 7.4.4. Market size and forecast, by Enterprise Size
- 7.4.5. Market size and forecast, by country
- 7.4.5.1. China
- 7.4.5.1.1. Market size and forecast, by Offering
- 7.4.5.1.1.1. China Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.1.1.2. China Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.1.2. Market size and forecast, by Deployment
- 7.4.5.1.3. Market size and forecast, by Enterprise Size
- 7.4.5.2. Japan
- 7.4.5.2.1. Market size and forecast, by Offering
- 7.4.5.2.1.1. Japan Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.2.1.2. Japan Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.2.2. Market size and forecast, by Deployment
- 7.4.5.2.3. Market size and forecast, by Enterprise Size
- 7.4.5.3. India
- 7.4.5.3.1. Market size and forecast, by Offering
- 7.4.5.3.1.1. India Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.3.1.2. India Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.3.2. Market size and forecast, by Deployment
- 7.4.5.3.3. Market size and forecast, by Enterprise Size
- 7.4.5.4. South Korea
- 7.4.5.4.1. Market size and forecast, by Offering
- 7.4.5.4.1.1. South Korea Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.4.1.2. South Korea Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.4.2. Market size and forecast, by Deployment
- 7.4.5.4.3. Market size and forecast, by Enterprise Size
- 7.4.5.5. Australia
- 7.4.5.5.1. Market size and forecast, by Offering
- 7.4.5.5.1.1. Australia Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.5.1.2. Australia Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.5.2. Market size and forecast, by Deployment
- 7.4.5.5.3. Market size and forecast, by Enterprise Size
- 7.4.5.6. Singapore
- 7.4.5.6.1. Market size and forecast, by Offering
- 7.4.5.6.1.1. Singapore Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.6.1.2. Singapore Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.6.2. Market size and forecast, by Deployment
- 7.4.5.6.3. Market size and forecast, by Enterprise Size
- 7.4.5.7. Rest of Asia-Pacific
- 7.4.5.7.1. Market size and forecast, by Offering
- 7.4.5.7.1.1. Rest of Asia-Pacific Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.7.1.2. Rest of Asia-Pacific Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.4.5.7.2. Market size and forecast, by Deployment
- 7.4.5.7.3. Market size and forecast, by Enterprise Size
- 7.5. LAMEA
- 7.5.1. Key market trends, growth factors and opportunities
- 7.5.2. Market size and forecast, by Offering
- 7.5.2.1. LAMEA Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.5.2.2. LAMEA Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.5.3. Market size and forecast, by Deployment
- 7.5.4. Market size and forecast, by Enterprise Size
- 7.5.5. Market size and forecast, by country
- 7.5.5.1. Latin America
- 7.5.5.1.1. Market size and forecast, by Offering
- 7.5.5.1.1.1. Latin America Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.5.5.1.1.2. Latin America Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.5.5.1.2. Market size and forecast, by Deployment
- 7.5.5.1.3. Market size and forecast, by Enterprise Size
- 7.5.5.2. Middle East
- 7.5.5.2.1. Market size and forecast, by Offering
- 7.5.5.2.1.1. Middle East Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.5.5.2.1.2. Middle East Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.5.5.2.2. Market size and forecast, by Deployment
- 7.5.5.2.3. Market size and forecast, by Enterprise Size
- 7.5.5.3. Africa
- 7.5.5.3.1. Market size and forecast, by Offering
- 7.5.5.3.1.1. Africa Solutions Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.5.5.3.1.2. Africa Services Telecommunications And Bfsi Customer Engagement Solutions Market by Type
- 7.5.5.3.2. Market size and forecast, by Deployment
- 7.5.5.3.3. Market size and forecast, by Enterprise Size
- CHAPTER 8: COMPETITIVE LANDSCAPE
- 8.1. Introduction
- 8.2. Top winning strategies
- 8.3. Product mapping of top 10 player
- 8.4. Competitive dashboard
- 8.5. Competitive heatmap
- 8.6. Top player positioning, 2023
- CHAPTER 9: COMPANY PROFILES
- 9.1. Salesforce, Inc.
- 9.1.1. Company overview
- 9.1.2. Key executives
- 9.1.3. Company snapshot
- 9.1.4. Operating business segments
- 9.1.5. Product portfolio
- 9.1.6. Business performance
- 9.1.7. Key strategic moves and developments
- 9.2. Oracle Corporation
- 9.2.1. Company overview
- 9.2.2. Key executives
- 9.2.3. Company snapshot
- 9.2.4. Operating business segments
- 9.2.5. Product portfolio
- 9.2.6. Business performance
- 9.3. BUSINESSNEXT, Inc.
- 9.3.1. Company overview
- 9.3.2. Key executives
- 9.3.3. Company snapshot
- 9.3.4. Operating business segments
- 9.3.5. Product portfolio
- 9.4. Creatio EMEA Ltd
- 9.4.1. Company overview
- 9.4.2. Key executives
- 9.4.3. Company snapshot
- 9.4.4. Operating business segments
- 9.4.5. Product portfolio
- 9.5. Microsoft Corporation
- 9.5.1. Company overview
- 9.5.2. Key executives
- 9.5.3. Company snapshot
- 9.5.4. Operating business segments
- 9.5.5. Product portfolio
- 9.5.6. Business performance
- 9.5.7. Key strategic moves and developments
- 9.6. ServiceNow, Inc.
- 9.6.1. Company overview
- 9.6.2. Key executives
- 9.6.3. Company snapshot
- 9.6.4. Operating business segments
- 9.6.5. Product portfolio
- 9.6.6. Business performance
- 9.7. SAP SE
- 9.7.1. Company overview
- 9.7.2. Key executives
- 9.7.3. Company snapshot
- 9.7.4. Operating business segments
- 9.7.5. Product portfolio
- 9.7.6. Business performance
- 9.8. Pegasystems Inc.
- 9.8.1. Company overview
- 9.8.2. Key executives
- 9.8.3. Company snapshot
- 9.8.4. Operating business segments
- 9.8.5. Product portfolio
- 9.8.6. Business performance
- 9.9. NICE Ltd.
- 9.9.1. Company overview
- 9.9.2. Key executives
- 9.9.3. Company snapshot
- 9.9.4. Operating business segments
- 9.9.5. Product portfolio
- 9.9.6. Business performance
- 9.10. Alvaria, Inc.
- 9.10.1. Company overview
- 9.10.2. Key executives
- 9.10.3. Company snapshot
- 9.10.4. Operating business segments
- 9.10.5. Product portfolio
- 9.10.6. Key strategic moves and developments
- 9.11. Verint Systems Inc.
- 9.11.1. Company overview
- 9.11.2. Key executives
- 9.11.3. Company snapshot
- 9.11.4. Operating business segments
- 9.11.5. Product portfolio
- 9.11.6. Business performance
- 9.11.7. Key strategic moves and developments
- 9.12. Enghouse System Limited
- 9.12.1. Company overview
- 9.12.2. Key executives
- 9.12.3. Company snapshot
- 9.12.4. Operating business segments
- 9.12.5. Product portfolio
- 9.12.6. Business performance
- 9.13. IBM Corporation
- 9.13.1. Company overview
- 9.13.2. Key executives
- 9.13.3. Company snapshot
- 9.13.4. Operating business segments
- 9.13.5. Product portfolio
- 9.13.6. Business performance
- 9.14. Zendesk Inc
- 9.14.1. Company overview
- 9.14.2. Key executives
- 9.14.3. Company snapshot
- 9.14.4. Operating business segments
- 9.14.5. Product portfolio
- 9.15. Avaya LLC
- 9.15.1. Company overview
- 9.15.2. Key executives
- 9.15.3. Company snapshot
- 9.15.4. Operating business segments
- 9.15.5. Product portfolio
- 9.15.6. Key strategic moves and developments
- 9.16. eGain Corporation
- 9.16.1. Company overview
- 9.16.2. Key executives
- 9.16.3. Company snapshot
- 9.16.4. Operating business segments
- 9.16.5. Product portfolio
- 9.16.6. Business performance
- 9.17. Open Text Corporation.
- 9.17.1. Company overview
- 9.17.2. Key executives
- 9.17.3. Company snapshot
- 9.17.4. Operating business segments
- 9.17.5. Product portfolio
- 9.17.6. Business performance
- LIST OF TABLES
- TABLE 01. GLOBAL TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 02. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR SOLUTIONS, BY REGION, 2023-2033 ($MILLION)
- TABLE 03. GLOBAL SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 04. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR SMS AND EMAIL SOLUTIONS, BY REGION, 2023-2033 ($MILLION)
- TABLE 05. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR CHATBOT SOLUTIONS, BY REGION, 2023-2033 ($MILLION)
- TABLE 06. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR INTERACTIVE PERSONALIZED VIDEO SOLUTIONS, BY REGION, 2023-2033 ($MILLION)
- TABLE 07. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR DIGITAL SELF-SERVICE SOLUTIONS, BY REGION, 2023-2033 ($MILLION)
- TABLE 08. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR SERVICES, BY REGION, 2023-2033 ($MILLION)
- TABLE 09. GLOBAL SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 10. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR PROFESSIONAL SERVICES, BY REGION, 2023-2033 ($MILLION)
- TABLE 11. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR MANAGED SERVICES, BY REGION, 2023-2033 ($MILLION)
- TABLE 12. GLOBAL TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 13. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR ON-PREMISE, BY REGION, 2023-2033 ($MILLION)
- TABLE 14. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR CLOUD, BY REGION, 2023-2033 ($MILLION)
- TABLE 15. GLOBAL TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 16. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR LARGE ENTERPRISES, BY REGION, 2023-2033 ($MILLION)
- TABLE 17. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR SMES, BY REGION, 2023-2033 ($MILLION)
- TABLE 18. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2023-2033 ($MILLION)
- TABLE 19. NORTH AMERICA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 20. NORTH AMERICA SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 21. NORTH AMERICA SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 22. NORTH AMERICA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 23. NORTH AMERICA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 24. NORTH AMERICA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2023-2033 ($MILLION)
- TABLE 25. U.S. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 26. U.S. SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 27. U.S. SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 28. U.S. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 29. U.S. TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 30. CANADA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 31. CANADA SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 32. CANADA SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 33. CANADA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 34. CANADA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 35. EUROPE TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 36. EUROPE SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 37. EUROPE SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 38. EUROPE TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 39. EUROPE TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 40. EUROPE TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2023-2033 ($MILLION)
- TABLE 41. UK TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 42. UK SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 43. UK SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 44. UK TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 45. UK TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 46. GERMANY TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 47. GERMANY SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 48. GERMANY SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 49. GERMANY TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 50. GERMANY TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 51. FRANCE TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 52. FRANCE SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 53. FRANCE SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 54. FRANCE TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 55. FRANCE TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 56. ITALY TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 57. ITALY SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 58. ITALY SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 59. ITALY TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 60. ITALY TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 61. SPAIN TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 62. SPAIN SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 63. SPAIN SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 64. SPAIN TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 65. SPAIN TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 66. NETHERLANDS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 67. NETHERLANDS SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 68. NETHERLANDS SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 69. NETHERLANDS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 70. NETHERLANDS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 71. REST OF EUROPE TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 72. REST OF EUROPE SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 73. REST OF EUROPE SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 74. REST OF EUROPE TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 75. REST OF EUROPE TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 76. ASIA-PACIFIC TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 77. ASIA-PACIFIC SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 78. ASIA-PACIFIC SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 79. ASIA-PACIFIC TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 80. ASIA-PACIFIC TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 81. ASIA-PACIFIC TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2023-2033 ($MILLION)
- TABLE 82. CHINA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 83. CHINA SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 84. CHINA SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 85. CHINA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 86. CHINA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 87. JAPAN TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 88. JAPAN SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 89. JAPAN SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 90. JAPAN TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 91. JAPAN TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 92. INDIA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 93. INDIA SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 94. INDIA SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 95. INDIA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 96. INDIA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 97. SOUTH KOREA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 98. SOUTH KOREA SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 99. SOUTH KOREA SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 100. SOUTH KOREA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT, 2023-2033 ($MILLION)
- TABLE 101. SOUTH KOREA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2023-2033 ($MILLION)
- TABLE 102. AUSTRALIA TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2023-2033 ($MILLION)
- TABLE 103. AUSTRALIA SOLUTIONS TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
- TABLE 104. AUSTRALIA SERVICES TELECOMMUNICATIONS AND BFSI CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY TYPE, 2023-2033 ($MILLION)
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