Queue Management System Market By Offering (Solution, Service), By Deployment Model (On-Premise, Cloud), By Mode (Virtual Queuing, Non-Virtual Queuing), By Queue Type (Structured Queue, Unstructured Queue, Kiosk Queue, Mobile Queue), By Enterprise Size (Large Enterprises, SMEs), By Application (Reporting and Analytics, Real-Time Monitoring, Appointment Management, Customer Service, Query Handling, In-Store Management, Others), By Industry Vertical (BFSI, Retail & Consumer Goods, Healthcare & Life Sciences, Government & Public Sector, IT &Telecom, Travel & Hospitality, Energy & Utilities, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031
A queue management system is primarily a system that makes sure that customers get served in the right order and at right time. A queue management system is used to streamline customer flow through businesses, such as banks, hospitals and government offices that get large crowds of people during working hours. Instead of making them all crowd around counters for service, the queue system will ensure safe distancing, and issue paper or SMS tickets to each person who joins the queue. Moreover, queue management software is developed with the purpose of making the user’s life easy. It allows the user to have a track of all the service at one place which can thus be managed with immense ease. All the services are managed in such a manner, which reduces the user’s work load.
Factors such as the need to manage customer traffic and customer movement to boost productivity and increasing emphasis on customer service across major industry verticals, is driving the growth of the queue management system market globally. In addition, the market growth is hampered by high setup costs for queue management system. Furthermore, adoption of advanced technologies, such as artificial intelligence and analytics and increase in use of queue management systems in SMEs provide ample growth opportunities for queue management system market.
The queue management system market is segmented on the basis of offering, deployment model, enterprise size, mode, queue type, application, industry vertical, and region. On the basis of offering, the market is segmented into solution and services. On the basis of solutions, the market is segmented into hardware and software. By service, the market is segmented into professional services and managed services. Further, professional services is fragmented into training and education, integration and deployment, and support and maintenance. On the basis of deployment model, the market is segmented into on-premise and cloud. By mode, the market is fragmented into virtual queuing and non-virtual queuing. On the basis of queue type, the market is segmented into structured queue, unstructured queue, kiosk queue and mobile queue. On the basis of application, the market is segmented into reporting and analytics, real-time monitoring, appointment management, customer service, query handling, in-store management and others.
On the basis of enterprise size, the market is bifurcated into large enterprises and SMEs. By industry vertical, it is segregated into BFSI, healthcare and life science, retail & consumer goods, IT & telecom, travel & hospitality, energy & utilities, government and public sector and others. Region-wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
Some of the major players in the market are Advantech Co. Ltd, AKIS Technologies, ATT Systems, Aurionpro solution ltd, AwebStar, Business Automation, Core Mobile, Hate2wait, JRNI, Lavi Industries, MaliaTec, QLess, Q-Matic, Qminder, Q-nomy, Qudini and SEDCO. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry.
Key Benefits For Stakeholders
This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the queue management system market analysis from 2021 to 2031 to identify the prevailing queue management system market opportunities.
The market research is offered along with information related to key drivers, restraints, and opportunities.
Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
In-depth analysis of the queue management system market segmentation assists to determine the prevailing market opportunities.
Major countries in each region are mapped according to their revenue contribution to the global market.
Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
The report includes the analysis of the regional as well as global queue management system market trends, key players, market segments, application areas, and market growth strategies.
Key Market Segments
By Offering
Solution
Solution
Hardware
Software
Service
Service
Professional Service
Managed Service
By Deployment Model
On-Premise
Cloud
By Mode
Virtual Queuing
Non-Virtual Queuing
By Queue Type
Structured Queue
Unstructured Queue
Kiosk Queue
Mobile Queue
By Enterprise Size
Large Enterprises
SMEs
By Application
Reporting and Analytics
Real-Time Monitoring
Appointment Management
Customer Service
Query Handling
In-Store Management
Others
By Industry Vertical
BFSI
Retail Consumer Goods
Healthcare Life Sciences
Government Public Sector
IT Telecom
Travel Hospitality
Energy Utilities
Others
By Region
North America
U.S.
Canada
Europe
United Kingdom
Germany
France
Italy
Spain
Netherlands
Rest of Europe
Asia-Pacific
China
India
Japan
South Korea
Australia
Singapore
Rest of Asia-Pacific
LAMEA
Brazil
Mexico
Saudi Arabia
UAE
South Africa
Rest of LAMEA
Key Market Players
Advantech
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