Enterprise Application-to-Person (A2P) SMS Market By Deployment (On-premise, Cloud), By Application (Pushed Content Services, Customer Relationship Management Services, Promotion and Marketing, Interactive Services, Others) By End User (BFSI, Retail and E-commerce, Travel and Hospitality, Healthcare, Media and Entertainment, Others) : Global Opportunity Analysis and Industry Forecast, 2024-2032
Enterprise Application-to-person (A2P) SMS Market
The enterprise application-to-person (A2P) SMS market was valued at $56,145.38 million in 2023 and is estimated to reach $111,615.13 million by 2032, exhibiting an 8.1% CAGR from 2024 to 2032.
Various businesses and organizations use the process of enterprise application-to-person (A2P) SMS to send automated messages to their customers. It is usually a one-way communication utilized for marketing campaigns, alerts, or authentication processes. This messaging process is highly efficient and cost-effective for enterprises to boost their customer engagement. Since the process is automated, businesses can send large volumes of SMS in one go.
The growth of the enterprise application-to-person (A2P) SMS market is being driven due to increase in the number of mobile users and rise in popularity of mobile marketing. In addition, businesses now significantly emphasize on improving their customer relationship management, hence boosting the demand for enterprise application-to-person (A2P) SMS. To boost customer engagement, the usage of rich communication services (RCS) is trending among businesses. RCS is a protocol that integrates conventional SMS with interactive elements and high-resolution media, thus capturing the attention of customers and boosting businesses’ engagement.
However, high rate of SMS frauds deters several customers from trusting such SMS, hence restraining the market. As per Proofpoint, an American cybersecurity firm, approximately 300,000–400,000 SMS frauds were recorded on a daily basis in 2023, and the figure is expected to rise in the future. Moreover, the threat of mobile malware and virus attacks through messages poses substantial challenges for the market.
Segment ReviewThe enterprise application-to-person (A2P) SMS market is segmented into deployment, application, end user, and region. On the basis of deployment, the market is bifurcated into on-premise and cloud. As per application, it is divided into pushed content services, customer relationship management services, promotion & marketing, interactive services, and others. By end user, it is classified into BFSI, retail & e-commerce, travel & hospitality, healthcare, media & entertainment, and others. Region wise, it is analyzed across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa.
Key FindingsOn the basis of deployment, the cloud segment held the highest market share in 2023.
As per application, the customer relationship management services segment garnered a high stake in 2023.
By end user, the BFSI segment was the major shareholder in 2023.
Region wise, North America was the highest revenue generator in 2023.
Competition AnalysisThe major players operating in the enterprise application-to-person (A2P) SMS market include Tata Communication Services, NTT Communications, Orange Business Services, Proximus, AT&T, Genesys, Sinch, Dialogue Communications, Infobip Inc., and Twilio Inc. These players have adopted various key developmental strategies such as business expansion, new product launches, and partnerships to strengthen their foothold in the market.
Key Market SegmentsBy DeploymentOn-premise
Cloud
By ApplicationPushed Content Services
Customer Relationship Management Services
Promotion and Marketing
Interactive Services
Others
By End UserBFSI
Retail and E-commerce
Travel and Hospitality
Healthcare
Media and Entertainment
Others
By RegionNorth America
U.S.
Canada
Europe
UK
Germany
France
Italy
Spain
Rest of Europe
Asia-Pacific
China
Japan
India
Australia
South Korea
Rest of Asia-Pacific
Latin America
Argentina
Brazil
Colombia
Rest of Latin America
MEA
Saudi Arabia
South Africa
UAE
Rest of UAE
Key Market Players
Tata Communication Services
NTT Communications
Orange Business Services
Proximus
AT&T
Genesys
Sinch
Dialogue Communications
Infobip Inc.
Twilio Inc.