Customer Engagement Solutions Market By Offering (Solution, Service), By Deployment Mode (On-premise, Cloud), By Enterprise Size (Large Enterprises, SMEs), By Industry Vertical (BFSI, IT & Telecom, Healthcare, Manufacturing, Transportation & Logistics, Retail & E-commerce, Media & Entertainment, Travel & Hospitality, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031
Customer engagement solutions are various customer engagement software that encompasses the full span of customer interactions, guiding current and potential customers through their journey. In addition, it provides right information to the right person at the right time, every time it consistently delivers value to the customer. Furthermore, customer engagement software manages customer communications and interactions throughout a variety of channels and touchpoints. Moreover, customer engagement software covers CRM systems, web chat, social media, marketing personalization, and customer self-service.
Rise in adoption of customer engagement solutions to reduce customer churn rate and increase in use of E-commerce and M-commerce platforms are driving the growth of the customer engagement solution market. Moreover, increase in focus on delivering enhanced customer engagement through omnichannel boosts the market size. However, data synchronization between customer engagement solutions and other technologies for customer engagement solution systems and data security and privacy concerns restrict the growth of the market. On the contrary, growth in investments in Artificial Intelligence (AI) in customer engagement solution is expected to offer remunerative opportunities for expansion of the market during the forecast period.
The customer engagement solution market is segmented on the basis of by offering, deployment mode, enterprise size, industrial vertical and region. On the basis of offering, the market is categorized into solutions, and service. On the basis of deployment mode, the market is bifurcated into on-premise and cloud. On the basis of enterprise size, the market is divided into large enterprise and SMEs. On the basis of industry vertical, it is classified into BFSI, IT & telecom, healthcare, manufacturing, transportation & logistics, retail & e-commerce, media & entertainment, travel & hospitality, and others. On the basis of region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The key players that operate in the customer engagement solution market are Avaya Inc., Alvaria, Creatio, CRMNEXT, eGain Corporation, Enghouse Systems, IBM Corporation, Microsoft Corporation, NICE, Oracle Corporation, Open Text Corporation, Pegasystem Inc., SAP SE, Salesforce, Inc., ServiceNow, Verint Systems Inc., Zendesk. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry.
Key Benefits For Stakeholders
This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the customer engagement solutions market analysis from 2021 to 2031 to identify the prevailing customer engagement solutions market opportunities.
The market research is offered along with information related to key drivers, restraints, and opportunities.
Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
In-depth analysis of the customer engagement solutions market segmentation assists to determine the prevailing market opportunities.
Major countries in each region are mapped according to their revenue contribution to the global market.
Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
The report includes the analysis of the regional as well as global customer engagement solutions market trends, key players, market segments, application areas, and market growth strategies.
Key Market Segments
By Offering
Solution
Solution Type
SMS and Email Solutions
Chatbot Solutions
Interactive Personalized Video Solutions
Digital Self-Service Solutions
Service
Service Type
Professional Services
Managed Services
By Deployment Mode
On-premise
Cloud
By Enterprise Size
Large Enterprises
SMEs
By Industry Vertical
BFSI
IT Telecom
Healthcare
Manufacturing
Transportation Logistics
Retail E-commerce
Media Entertainment
Travel Hospitality
Others
By Region
North America
U.S.
Canada
Europe
United Kingdom
Germany
France
Italy
Spain
Netherlands
Rest of Europe
Asia-Pacific
China
India
Japan
South Korea
Australia
Singapore
Rest of Asia-Pacific
LAMEA
Brazil
Mexico
Saudi Arabia
UAE
South Africa
Rest of LAMEA
Key Market Players
Avaya
Alvaria
Creatio
CRMNEXT
eGain Corporation
Enghouse Systems
IBM Corporation
Microsoft Corporation
NICE
Oracle Corporation
Open Text Corporation
Pegasystem Inc.
SAP SE
Salesforce, Inc.
ServiceNow
Verint Systems Inc.
Zendesk
Please Note: It will take 7-10 business days to complete the report upon order confirmation.
- CHAPTER 1:INTRODUCTION
- 1.1.Report description
- 1.2.Key market segments
- 1.3.Key benefits to the stakeholders
- 1.4.Research Methodology
- 1.4.1.Secondary research
- 1.4.2.Primary research
- 1.4.3.Analyst tools and models
- CHAPTER 2:EXECUTIVE SUMMARY
- 2.1.Key findings of the study
- 2.2.CXO Perspective
- CHAPTER 3:MARKET OVERVIEW
- 3.1.Market definition and scope
- 3.2.Key findings
- 3.2.1.Top investment pockets
- 3.3.Porter’s five forces analysis
- 3.4.Top player positioning
- 3.5.Market dynamics
- 3.5.1.Drivers
- 3.5.2.Restraints
- 3.5.3.Opportunities
- 3.6.COVID-19 Impact Analysis on the market
- CHAPTER 4: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING
- 4.1 Overview
- 4.1.1 Market size and forecast
- 4.2 Solution
- 4.2.1 Key market trends, growth factors and opportunities
- 4.2.2 Market size and forecast, by region
- 4.2.3 Market analysis by country
- 4.2.4 Solution Customer Engagement Solutions Market by Solution Type
- 4.2.4.1 SMS and Email Solutions Market size and forecast, by region
- 4.2.4.2 SMS and Email Solutions Market size and forecast, by country
- 4.2.4.3 Chatbot Solutions Market size and forecast, by region
- 4.2.4.4 Chatbot Solutions Market size and forecast, by country
- 4.2.4.5 Interactive Personalized Video Solutions Market size and forecast, by region
- 4.2.4.6 Interactive Personalized Video Solutions Market size and forecast, by country
- 4.2.4.7 Digital Self-Service Solutions Market size and forecast, by region
- 4.2.4.8 Digital Self-Service Solutions Market size and forecast, by country
- 4.3 Service
- 4.3.1 Key market trends, growth factors and opportunities
- 4.3.2 Market size and forecast, by region
- 4.3.3 Market analysis by country
- 4.3.4 Service Customer Engagement Solutions Market by Service Type
- 4.3.4.1 Professional Services Market size and forecast, by region
- 4.3.4.2 Professional Services Market size and forecast, by country
- 4.3.4.3 Managed Services Market size and forecast, by region
- 4.3.4.4 Managed Services Market size and forecast, by country
- CHAPTER 5: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE
- 5.1 Overview
- 5.1.1 Market size and forecast
- 5.2 On-premise
- 5.2.1 Key market trends, growth factors and opportunities
- 5.2.2 Market size and forecast, by region
- 5.2.3 Market analysis by country
- 5.3 Cloud
- 5.3.1 Key market trends, growth factors and opportunities
- 5.3.2 Market size and forecast, by region
- 5.3.3 Market analysis by country
- CHAPTER 6: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE
- 6.1 Overview
- 6.1.1 Market size and forecast
- 6.2 Large Enterprises
- 6.2.1 Key market trends, growth factors and opportunities
- 6.2.2 Market size and forecast, by region
- 6.2.3 Market analysis by country
- 6.3 SMEs
- 6.3.1 Key market trends, growth factors and opportunities
- 6.3.2 Market size and forecast, by region
- 6.3.3 Market analysis by country
- CHAPTER 7: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL
- 7.1 Overview
- 7.1.1 Market size and forecast
- 7.2 BFSI
- 7.2.1 Key market trends, growth factors and opportunities
- 7.2.2 Market size and forecast, by region
- 7.2.3 Market analysis by country
- 7.3 IT & Telecom
- 7.3.1 Key market trends, growth factors and opportunities
- 7.3.2 Market size and forecast, by region
- 7.3.3 Market analysis by country
- 7.4 Healthcare
- 7.4.1 Key market trends, growth factors and opportunities
- 7.4.2 Market size and forecast, by region
- 7.4.3 Market analysis by country
- 7.5 Manufacturing
- 7.5.1 Key market trends, growth factors and opportunities
- 7.5.2 Market size and forecast, by region
- 7.5.3 Market analysis by country
- 7.6 Transportation & Logistics
- 7.6.1 Key market trends, growth factors and opportunities
- 7.6.2 Market size and forecast, by region
- 7.6.3 Market analysis by country
- 7.7 Retail & E-commerce
- 7.7.1 Key market trends, growth factors and opportunities
- 7.7.2 Market size and forecast, by region
- 7.7.3 Market analysis by country
- 7.8 Media & Entertainment
- 7.8.1 Key market trends, growth factors and opportunities
- 7.8.2 Market size and forecast, by region
- 7.8.3 Market analysis by country
- 7.9 Travel & Hospitality
- 7.9.1 Key market trends, growth factors and opportunities
- 7.9.2 Market size and forecast, by region
- 7.9.3 Market analysis by country
- 8.0 Others
- 8.0.1 Key market trends, growth factors and opportunities
- 8.0.2 Market size and forecast, by region
- 8.0.3 Market analysis by country
- CHAPTER 8: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION
- 8.1 Overview
- 8.1.1 Market size and forecast
- 8.2 North America
- 8.2.1 Key trends and opportunities
- 8.2.2 North America Market size and forecast, by Offering
- 8.2.2.1 North America Solution Customer Engagement Solutions Market by Solution Type
- 8.2.2.2 North America Service Customer Engagement Solutions Market by Service Type
- 8.2.3 North America Market size and forecast, by Deployment Mode
- 8.2.4 North America Market size and forecast, by Enterprise Size
- 8.2.5 North America Market size and forecast, by Industry Vertical
- 8.2.6 North America Market size and forecast, by country
- 8.2.6.1 U.S.
- 8.2.6.1.1 Market size and forecast, by Offering
- 8.2.6.1.1.1 U.S. Solution Customer Engagement Solutions Market by Solution Type
- 8.2.6.1.1.2 U.S. Service Customer Engagement Solutions Market by Service Type
- 8.2.6.1.2 Market size and forecast, by Deployment Mode
- 8.2.6.1.3 Market size and forecast, by Enterprise Size
- 8.2.6.1.4 Market size and forecast, by Industry Vertical
- 8.2.6.2 Canada
- 8.2.6.2.1 Market size and forecast, by Offering
- 8.2.6.2.1.1 Canada Solution Customer Engagement Solutions Market by Solution Type
- 8.2.6.2.1.2 Canada Service Customer Engagement Solutions Market by Service Type
- 8.2.6.2.2 Market size and forecast, by Deployment Mode
- 8.2.6.2.3 Market size and forecast, by Enterprise Size
- 8.2.6.2.4 Market size and forecast, by Industry Vertical
- 8.3 Europe
- 8.3.1 Key trends and opportunities
- 8.3.2 Europe Market size and forecast, by Offering
- 8.3.2.1 Europe Solution Customer Engagement Solutions Market by Solution Type
- 8.3.2.2 Europe Service Customer Engagement Solutions Market by Service Type
- 8.3.3 Europe Market size and forecast, by Deployment Mode
- 8.3.4 Europe Market size and forecast, by Enterprise Size
- 8.3.5 Europe Market size and forecast, by Industry Vertical
- 8.3.6 Europe Market size and forecast, by country
- 8.3.6.1 United Kingdom
- 8.3.6.1.1 Market size and forecast, by Offering
- 8.3.6.1.1.1 United Kingdom Solution Customer Engagement Solutions Market by Solution Type
- 8.3.6.1.1.2 United Kingdom Service Customer Engagement Solutions Market by Service Type
- 8.3.6.1.2 Market size and forecast, by Deployment Mode
- 8.3.6.1.3 Market size and forecast, by Enterprise Size
- 8.3.6.1.4 Market size and forecast, by Industry Vertical
- 8.3.6.2 Germany
- 8.3.6.2.1 Market size and forecast, by Offering
- 8.3.6.2.1.1 Germany Solution Customer Engagement Solutions Market by Solution Type
- 8.3.6.2.1.2 Germany Service Customer Engagement Solutions Market by Service Type
- 8.3.6.2.2 Market size and forecast, by Deployment Mode
- 8.3.6.2.3 Market size and forecast, by Enterprise Size
- 8.3.6.2.4 Market size and forecast, by Industry Vertical
- 8.3.6.3 France
- 8.3.6.3.1 Market size and forecast, by Offering
- 8.3.6.3.1.1 France Solution Customer Engagement Solutions Market by Solution Type
- 8.3.6.3.1.2 France Service Customer Engagement Solutions Market by Service Type
- 8.3.6.3.2 Market size and forecast, by Deployment Mode
- 8.3.6.3.3 Market size and forecast, by Enterprise Size
- 8.3.6.3.4 Market size and forecast, by Industry Vertical
- 8.3.6.4 Italy
- 8.3.6.4.1 Market size and forecast, by Offering
- 8.3.6.4.1.1 Italy Solution Customer Engagement Solutions Market by Solution Type
- 8.3.6.4.1.2 Italy Service Customer Engagement Solutions Market by Service Type
- 8.3.6.4.2 Market size and forecast, by Deployment Mode
- 8.3.6.4.3 Market size and forecast, by Enterprise Size
- 8.3.6.4.4 Market size and forecast, by Industry Vertical
- 8.3.6.5 Spain
- 8.3.6.5.1 Market size and forecast, by Offering
- 8.3.6.5.1.1 Spain Solution Customer Engagement Solutions Market by Solution Type
- 8.3.6.5.1.2 Spain Service Customer Engagement Solutions Market by Service Type
- 8.3.6.5.2 Market size and forecast, by Deployment Mode
- 8.3.6.5.3 Market size and forecast, by Enterprise Size
- 8.3.6.5.4 Market size and forecast, by Industry Vertical
- 8.3.6.6 Netherlands
- 8.3.6.6.1 Market size and forecast, by Offering
- 8.3.6.6.1.1 Netherlands Solution Customer Engagement Solutions Market by Solution Type
- 8.3.6.6.1.2 Netherlands Service Customer Engagement Solutions Market by Service Type
- 8.3.6.6.2 Market size and forecast, by Deployment Mode
- 8.3.6.6.3 Market size and forecast, by Enterprise Size
- 8.3.6.6.4 Market size and forecast, by Industry Vertical
- 8.3.6.7 Rest of Europe
- 8.3.6.7.1 Market size and forecast, by Offering
- 8.3.6.7.1.1 Rest of Europe Solution Customer Engagement Solutions Market by Solution Type
- 8.3.6.7.1.2 Rest of Europe Service Customer Engagement Solutions Market by Service Type
- 8.3.6.7.2 Market size and forecast, by Deployment Mode
- 8.3.6.7.3 Market size and forecast, by Enterprise Size
- 8.3.6.7.4 Market size and forecast, by Industry Vertical
- 8.4 Asia-Pacific
- 8.4.1 Key trends and opportunities
- 8.4.2 Asia-Pacific Market size and forecast, by Offering
- 8.4.2.1 Asia-Pacific Solution Customer Engagement Solutions Market by Solution Type
- 8.4.2.2 Asia-Pacific Service Customer Engagement Solutions Market by Service Type
- 8.4.3 Asia-Pacific Market size and forecast, by Deployment Mode
- 8.4.4 Asia-Pacific Market size and forecast, by Enterprise Size
- 8.4.5 Asia-Pacific Market size and forecast, by Industry Vertical
- 8.4.6 Asia-Pacific Market size and forecast, by country
- 8.4.6.1 China
- 8.4.6.1.1 Market size and forecast, by Offering
- 8.4.6.1.1.1 China Solution Customer Engagement Solutions Market by Solution Type
- 8.4.6.1.1.2 China Service Customer Engagement Solutions Market by Service Type
- 8.4.6.1.2 Market size and forecast, by Deployment Mode
- 8.4.6.1.3 Market size and forecast, by Enterprise Size
- 8.4.6.1.4 Market size and forecast, by Industry Vertical
- 8.4.6.2 India
- 8.4.6.2.1 Market size and forecast, by Offering
- 8.4.6.2.1.1 India Solution Customer Engagement Solutions Market by Solution Type
- 8.4.6.2.1.2 India Service Customer Engagement Solutions Market by Service Type
- 8.4.6.2.2 Market size and forecast, by Deployment Mode
- 8.4.6.2.3 Market size and forecast, by Enterprise Size
- 8.4.6.2.4 Market size and forecast, by Industry Vertical
- 8.4.6.3 Japan
- 8.4.6.3.1 Market size and forecast, by Offering
- 8.4.6.3.1.1 Japan Solution Customer Engagement Solutions Market by Solution Type
- 8.4.6.3.1.2 Japan Service Customer Engagement Solutions Market by Service Type
- 8.4.6.3.2 Market size and forecast, by Deployment Mode
- 8.4.6.3.3 Market size and forecast, by Enterprise Size
- 8.4.6.3.4 Market size and forecast, by Industry Vertical
- 8.4.6.4 South Korea
- 8.4.6.4.1 Market size and forecast, by Offering
- 8.4.6.4.1.1 South Korea Solution Customer Engagement Solutions Market by Solution Type
- 8.4.6.4.1.2 South Korea Service Customer Engagement Solutions Market by Service Type
- 8.4.6.4.2 Market size and forecast, by Deployment Mode
- 8.4.6.4.3 Market size and forecast, by Enterprise Size
- 8.4.6.4.4 Market size and forecast, by Industry Vertical
- 8.4.6.5 Australia
- 8.4.6.5.1 Market size and forecast, by Offering
- 8.4.6.5.1.1 Australia Solution Customer Engagement Solutions Market by Solution Type
- 8.4.6.5.1.2 Australia Service Customer Engagement Solutions Market by Service Type
- 8.4.6.5.2 Market size and forecast, by Deployment Mode
- 8.4.6.5.3 Market size and forecast, by Enterprise Size
- 8.4.6.5.4 Market size and forecast, by Industry Vertical
- 8.4.6.6 Singapore
- 8.4.6.6.1 Market size and forecast, by Offering
- 8.4.6.6.1.1 Singapore Solution Customer Engagement Solutions Market by Solution Type
- 8.4.6.6.1.2 Singapore Service Customer Engagement Solutions Market by Service Type
- 8.4.6.6.2 Market size and forecast, by Deployment Mode
- 8.4.6.6.3 Market size and forecast, by Enterprise Size
- 8.4.6.6.4 Market size and forecast, by Industry Vertical
- 8.4.6.7 Rest of Asia-Pacific
- 8.4.6.7.1 Market size and forecast, by Offering
- 8.4.6.7.1.1 Rest of Asia-Pacific Solution Customer Engagement Solutions Market by Solution Type
- 8.4.6.7.1.2 Rest of Asia-Pacific Service Customer Engagement Solutions Market by Service Type
- 8.4.6.7.2 Market size and forecast, by Deployment Mode
- 8.4.6.7.3 Market size and forecast, by Enterprise Size
- 8.4.6.7.4 Market size and forecast, by Industry Vertical
- 8.5 LAMEA
- 8.5.1 Key trends and opportunities
- 8.5.2 LAMEA Market size and forecast, by Offering
- 8.5.2.1 LAMEA Solution Customer Engagement Solutions Market by Solution Type
- 8.5.2.2 LAMEA Service Customer Engagement Solutions Market by Service Type
- 8.5.3 LAMEA Market size and forecast, by Deployment Mode
- 8.5.4 LAMEA Market size and forecast, by Enterprise Size
- 8.5.5 LAMEA Market size and forecast, by Industry Vertical
- 8.5.6 LAMEA Market size and forecast, by country
- 8.5.6.1 Brazil
- 8.5.6.1.1 Market size and forecast, by Offering
- 8.5.6.1.1.1 Brazil Solution Customer Engagement Solutions Market by Solution Type
- 8.5.6.1.1.2 Brazil Service Customer Engagement Solutions Market by Service Type
- 8.5.6.1.2 Market size and forecast, by Deployment Mode
- 8.5.6.1.3 Market size and forecast, by Enterprise Size
- 8.5.6.1.4 Market size and forecast, by Industry Vertical
- 8.5.6.2 Mexico
- 8.5.6.2.1 Market size and forecast, by Offering
- 8.5.6.2.1.1 Mexico Solution Customer Engagement Solutions Market by Solution Type
- 8.5.6.2.1.2 Mexico Service Customer Engagement Solutions Market by Service Type
- 8.5.6.2.2 Market size and forecast, by Deployment Mode
- 8.5.6.2.3 Market size and forecast, by Enterprise Size
- 8.5.6.2.4 Market size and forecast, by Industry Vertical
- 8.5.6.3 Saudi Arabia
- 8.5.6.3.1 Market size and forecast, by Offering
- 8.5.6.3.1.1 Saudi Arabia Solution Customer Engagement Solutions Market by Solution Type
- 8.5.6.3.1.2 Saudi Arabia Service Customer Engagement Solutions Market by Service Type
- 8.5.6.3.2 Market size and forecast, by Deployment Mode
- 8.5.6.3.3 Market size and forecast, by Enterprise Size
- 8.5.6.3.4 Market size and forecast, by Industry Vertical
- 8.5.6.4 UAE
- 8.5.6.4.1 Market size and forecast, by Offering
- 8.5.6.4.1.1 UAE Solution Customer Engagement Solutions Market by Solution Type
- 8.5.6.4.1.2 UAE Service Customer Engagement Solutions Market by Service Type
- 8.5.6.4.2 Market size and forecast, by Deployment Mode
- 8.5.6.4.3 Market size and forecast, by Enterprise Size
- 8.5.6.4.4 Market size and forecast, by Industry Vertical
- 8.5.6.5 South Africa
- 8.5.6.5.1 Market size and forecast, by Offering
- 8.5.6.5.1.1 South Africa Solution Customer Engagement Solutions Market by Solution Type
- 8.5.6.5.1.2 South Africa Service Customer Engagement Solutions Market by Service Type
- 8.5.6.5.2 Market size and forecast, by Deployment Mode
- 8.5.6.5.3 Market size and forecast, by Enterprise Size
- 8.5.6.5.4 Market size and forecast, by Industry Vertical
- 8.5.6.6 Rest of LAMEA
- 8.5.6.6.1 Market size and forecast, by Offering
- 8.5.6.6.1.1 Rest of LAMEA Solution Customer Engagement Solutions Market by Solution Type
- 8.5.6.6.1.2 Rest of LAMEA Service Customer Engagement Solutions Market by Service Type
- 8.5.6.6.2 Market size and forecast, by Deployment Mode
- 8.5.6.6.3 Market size and forecast, by Enterprise Size
- 8.5.6.6.4 Market size and forecast, by Industry Vertical
- CHAPTER 9: COMPANY LANDSCAPE
- 9.1. Introduction
- 9.2. Top winning strategies
- 9.3. Product Mapping of Top 10 Player
- 9.4. Competitive Dashboard
- 9.5. Competitive Heatmap
- 9.6. Key developments
- CHAPTER 10: COMPANY PROFILES
- 10.1 Avaya
- 10.1.1 Company overview
- 10.1.2 Company snapshot
- 10.1.3 Operating business segments
- 10.1.4 Product portfolio
- 10.1.5 Business performance
- 10.1.6 Key strategic moves and developments
- 10.2 Alvaria
- 10.2.1 Company overview
- 10.2.2 Company snapshot
- 10.2.3 Operating business segments
- 10.2.4 Product portfolio
- 10.2.5 Business performance
- 10.2.6 Key strategic moves and developments
- 10.3 Creatio
- 10.3.1 Company overview
- 10.3.2 Company snapshot
- 10.3.3 Operating business segments
- 10.3.4 Product portfolio
- 10.3.5 Business performance
- 10.3.6 Key strategic moves and developments
- 10.4 CRMNEXT
- 10.4.1 Company overview
- 10.4.2 Company snapshot
- 10.4.3 Operating business segments
- 10.4.4 Product portfolio
- 10.4.5 Business performance
- 10.4.6 Key strategic moves and developments
- 10.5 eGain Corporation
- 10.5.1 Company overview
- 10.5.2 Company snapshot
- 10.5.3 Operating business segments
- 10.5.4 Product portfolio
- 10.5.5 Business performance
- 10.5.6 Key strategic moves and developments
- 10.6 Enghouse Systems
- 10.6.1 Company overview
- 10.6.2 Company snapshot
- 10.6.3 Operating business segments
- 10.6.4 Product portfolio
- 10.6.5 Business performance
- 10.6.6 Key strategic moves and developments
- 10.7 IBM Corporation
- 10.7.1 Company overview
- 10.7.2 Company snapshot
- 10.7.3 Operating business segments
- 10.7.4 Product portfolio
- 10.7.5 Business performance
- 10.7.6 Key strategic moves and developments
- 10.8 Microsoft Corporation
- 10.8.1 Company overview
- 10.8.2 Company snapshot
- 10.8.3 Operating business segments
- 10.8.4 Product portfolio
- 10.8.5 Business performance
- 10.8.6 Key strategic moves and developments
- 10.9 NICE
- 10.9.1 Company overview
- 10.9.2 Company snapshot
- 10.9.3 Operating business segments
- 10.9.4 Product portfolio
- 10.9.5 Business performance
- 10.9.6 Key strategic moves and developments
- 10.10 Oracle Corporation
- 10.10.1 Company overview
- 10.10.2 Company snapshot
- 10.10.3 Operating business segments
- 10.10.4 Product portfolio
- 10.10.5 Business performance
- 10.10.6 Key strategic moves and developments
- 10.11 Open Text Corporation
- 10.11.1 Company overview
- 10.11.2 Company snapshot
- 10.11.3 Operating business segments
- 10.11.4 Product portfolio
- 10.11.5 Business performance
- 10.11.6 Key strategic moves and developments
- 10.12 Pegasystem Inc.
- 10.12.1 Company overview
- 10.12.2 Company snapshot
- 10.12.3 Operating business segments
- 10.12.4 Product portfolio
- 10.12.5 Business performance
- 10.12.6 Key strategic moves and developments
- 10.13 SAP SE
- 10.13.1 Company overview
- 10.13.2 Company snapshot
- 10.13.3 Operating business segments
- 10.13.4 Product portfolio
- 10.13.5 Business performance
- 10.13.6 Key strategic moves and developments
- 10.14 Salesforce, Inc.
- 10.14.1 Company overview
- 10.14.2 Company snapshot
- 10.14.3 Operating business segments
- 10.14.4 Product portfolio
- 10.14.5 Business performance
- 10.14.6 Key strategic moves and developments
- 10.15 ServiceNow
- 10.15.1 Company overview
- 10.15.2 Company snapshot
- 10.15.3 Operating business segments
- 10.15.4 Product portfolio
- 10.15.5 Business performance
- 10.15.6 Key strategic moves and developments
- 10.16 Verint Systems Inc.
- 10.16.1 Company overview
- 10.16.2 Company snapshot
- 10.16.3 Operating business segments
- 10.16.4 Product portfolio
- 10.16.5 Business performance
- 10.16.6 Key strategic moves and developments
- 10.17 Zendesk
- 10.17.1 Company overview
- 10.17.2 Company snapshot
- 10.17.3 Operating business segments
- 10.17.4 Product portfolio
- 10.17.5 Business performance
- 10.17.6 Key strategic moves and developments
- LIST OF TABLES
- TABLE 1. GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
- TABLE 2. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR SOLUTION, BY REGION, 2021-2031 ($MILLION)
- TABLE 3. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR SOLUTION, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 4. GLOBAL SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
- TABLE 5. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR SMS AND EMAIL SOLUTIONS, BY REGION, 2021-2031 ($MILLION)
- TABLE 6. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR SMS AND EMAIL SOLUTIONS, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 7. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR CHATBOT SOLUTIONS, BY REGION, 2021-2031 ($MILLION)
- TABLE 8. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR CHATBOT SOLUTIONS, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 9. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR INTERACTIVE PERSONALIZED VIDEO SOLUTIONS, BY REGION, 2021-2031 ($MILLION)
- TABLE 10. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR INTERACTIVE PERSONALIZED VIDEO SOLUTIONS, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 11. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR DIGITAL SELF-SERVICE SOLUTIONS, BY REGION, 2021-2031 ($MILLION)
- TABLE 12. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR DIGITAL SELF-SERVICE SOLUTIONS, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 13. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR SERVICE, BY REGION, 2021-2031 ($MILLION)
- TABLE 14. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR SERVICE, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 15. GLOBAL SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
- TABLE 16. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR PROFESSIONAL SERVICES, BY REGION, 2021-2031 ($MILLION)
- TABLE 17. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR PROFESSIONAL SERVICES, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 18. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR MANAGED SERVICES, BY REGION, 2021-2031 ($MILLION)
- TABLE 19. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR MANAGED SERVICES, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 20. GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
- TABLE 21. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR ON-PREMISE, BY REGION, 2021-2031 ($MILLION)
- TABLE 22. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR ON-PREMISE, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 23. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR CLOUD, BY REGION, 2021-2031 ($MILLION)
- TABLE 24. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR CLOUD, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 25. GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
- TABLE 26. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR LARGE ENTERPRISES, BY REGION, 2021-2031 ($MILLION)
- TABLE 27. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR LARGE ENTERPRISES, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 28. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR SMES, BY REGION, 2021-2031 ($MILLION)
- TABLE 29. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR SMES, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 30. GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
- TABLE 31. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR BFSI, BY REGION, 2021-2031 ($MILLION)
- TABLE 32. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR BFSI, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 33. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR IT & TELECOM, BY REGION, 2021-2031 ($MILLION)
- TABLE 34. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR IT & TELECOM, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 35. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR HEALTHCARE, BY REGION, 2021-2031 ($MILLION)
- TABLE 36. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR HEALTHCARE, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 37. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR MANUFACTURING, BY REGION, 2021-2031 ($MILLION)
- TABLE 38. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR MANUFACTURING, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 39. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR TRANSPORTATION & LOGISTICS, BY REGION, 2021-2031 ($MILLION)
- TABLE 40. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR TRANSPORTATION & LOGISTICS, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 41. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR RETAIL & E-COMMERCE, BY REGION, 2021-2031 ($MILLION)
- TABLE 42. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR RETAIL & E-COMMERCE, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 43. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR MEDIA & ENTERTAINMENT, BY REGION, 2021-2031 ($MILLION)
- TABLE 44. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR MEDIA & ENTERTAINMENT, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 45. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR TRAVEL & HOSPITALITY, BY REGION, 2021-2031 ($MILLION)
- TABLE 46. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR TRAVEL & HOSPITALITY, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 47. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, FOR OTHERS, BY REGION, 2021-2031 ($MILLION)
- TABLE 48. CUSTOMER ENGAGEMENT SOLUTIONS MARKET FOR OTHERS, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 49. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2021-2031 ($MILLION)
- TABLE 50. NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
- TABLE 51. NORTH AMERICA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
- TABLE 52. NORTH AMERICA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
- TABLE 53. NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
- TABLE 54. NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
- TABLE 55. NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
- TABLE 56. NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 57. U.S. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
- TABLE 58. U.S. SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
- TABLE 59. U.S. SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
- TABLE 60. U.S. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
- TABLE 61. U.S. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
- TABLE 62. U.S. CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
- TABLE 63. CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
- TABLE 64. CANADA SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
- TABLE 65. CANADA SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
- TABLE 66. CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
- TABLE 67. CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
- TABLE 68. CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
- TABLE 69. EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
- TABLE 70. EUROPE SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
- TABLE 71. EUROPE SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
- TABLE 72. EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
- TABLE 73. EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
- TABLE 74. EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
- TABLE 75. EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2021-2031 ($MILLION)
- TABLE 76. UNITED KINGDOM CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
- TABLE 77. UNITED KINGDOM SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
- TABLE 78. UNITED KINGDOM SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
- TABLE 79. UNITED KINGDOM CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
- TABLE 80. UNITED KINGDOM CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
- TABLE 81. UNITED KINGDOM CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
- TABLE 82. GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
- TABLE 83. GERMANY SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
- TABLE 84. GERMANY SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
- TABLE 85. GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
- TABLE 86. GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
- TABLE 87. GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
- TABLE 88. FRANCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
- TABLE 89. FRANCE SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
- TABLE 90. FRANCE SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
- TABLE 91. FRANCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
- TABLE 92. FRANCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE, 2021-2031 ($MILLION)
- TABLE 93. FRANCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL, 2021-2031 ($MILLION)
- TABLE 94. ITALY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING, 2021-2031 ($MILLION)
- TABLE 95. ITALY SOLUTION CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2021-2031 ($MILLION)
- TABLE 96. ITALY SERVICE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2021-2031 ($MILLION)
- TABLE 97. ITALY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2021-2031 ($MILLION)
- TABLE 98. ITA
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook