IT Service Management (ITSM) Software Industry Research Report 2024

IT Service Management (ITSM) Software Industry Research Report 2024


Summary

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
According to APO Research, The global IT Service Management (ITSM) Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of xx% during the forecast period 2024-2030.
North American market for IT Service Management (ITSM) Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
Asia-Pacific market for IT Service Management (ITSM) Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
Europe market for IT Service Management (ITSM) Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The major global companies of IT Service Management (ITSM) Software include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, CA Technologies, BMC Software, ASG Software, Axios Systems and SAP, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

Report Scope

This report aims to provide a comprehensive presentation of the global market for IT Service Management (ITSM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management (ITSM) Software.
The IT Service Management (ITSM) Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global IT Service Management (ITSM) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided. For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

Key Companies & Market Share Insights

In this section, the readers will gain an understanding of the key players competing. This report has studied the key growth strategies, such as innovative trends and developments, intensification of product portfolio, mergers and acquisitions, collaborations, new product innovation, and geographical expansion, undertaken by these participants to maintain their presence. Apart from business strategies, the study includes current developments and key financials. The readers will also get access to the data related to global revenue, price, and sales by manufacturers for the period 2019-2024. This all-inclusive report will certainly serve the clients to stay updated and make effective decisions in their businesses. Some of the prominent players reviewed in the research report include:

ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo Software
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
IT Service Management (ITSM) Software segment by Type

Cloud-Based
On-Premises
IT Service Management (ITSM) Software Segment by Application

SMEs
Large Enterprises
IT Service Management (ITSM) Software Segment by Region

North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

Key Drivers & Barriers

High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.

Reasons to Buy This Report

1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global IT Service Management (ITSM) Software market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of IT Service Management (ITSM) Software and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of IT Service Management (ITSM) Software.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.

Chapter Outline

Chapter 1: Research objectives, research methods, data sources, data cross-validation;
Chapter 2: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 3: Provides the analysis of various market segments product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 6: Detailed analysis of IT Service Management (ITSM) Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 7, 8, 9, 10, 11: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 12: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including revenue, gross margin, product introduction, recent development, etc.
Chapter 13: The main points and conclusions of the report.


1 Preface
1.1 Scope of Report
1.2 Reasons for Doing This Study
1.3 Research Methodology
1.4 Research Process
1.5 Data Source
1.5.1 Secondary Sources
1.5.2 Primary Sources
2 Market Overview
2.1 Product Definition
2.2 IT Service Management (ITSM) Software by Type
2.2.1 Market Value Comparison by Type (2019 VS 2023 VS 2030)
2.2.2 Cloud-Based
2.2.3 On-Premises
2.3 IT Service Management (ITSM) Software by Application
2.3.1 Market Value Comparison by Application (2019 VS 2023 VS 2030)
2.3.2 SMEs
2.3.3 Large Enterprises
2.4 Assumptions and Limitations
3 IT Service Management (ITSM) Software Breakdown Data by Type
3.1 Global IT Service Management (ITSM) Software Historic Market Size by Type (2019-2024)
3.2 Global IT Service Management (ITSM) Software Forecasted Market Size by Type (2025-2030)
4 IT Service Management (ITSM) Software Breakdown Data by Application
4.1 Global IT Service Management (ITSM) Software Historic Market Size by Application (2019-2024)
4.2 Global IT Service Management (ITSM) Software Forecasted Market Size by Application (2019-2024)
5 Global Growth Trends
5.1 Global IT Service Management (ITSM) Software Market Perspective (2019-2030)
5.2 Global IT Service Management (ITSM) Software Growth Trends by Region
5.2.1 Global IT Service Management (ITSM) Software Market Size by Region: 2019 VS 2023 VS 2030
5.2.2 IT Service Management (ITSM) Software Historic Market Size by Region (2019-2024)
5.2.3 IT Service Management (ITSM) Software Forecasted Market Size by Region (2025-2030)
5.3 IT Service Management (ITSM) Software Market Dynamics
5.3.1 IT Service Management (ITSM) Software Industry Trends
5.3.2 IT Service Management (ITSM) Software Market Drivers
5.3.3 IT Service Management (ITSM) Software Market Challenges
5.3.4 IT Service Management (ITSM) Software Market Restraints
6 Market Competitive Landscape by Players
6.1 Global Top IT Service Management (ITSM) Software Players by Revenue
6.1.1 Global Top IT Service Management (ITSM) Software Players by Revenue (2019-2024)
6.1.2 Global IT Service Management (ITSM) Software Revenue Market Share by Players (2019-2024)
6.2 Global IT Service Management (ITSM) Software Industry Players Ranking, 2022 VS 2023 VS 2024
6.3 Global Key Players of IT Service Management (ITSM) Software Head office and Area Served
6.4 Global IT Service Management (ITSM) Software Players, Product Type & Application
6.5 Global IT Service Management (ITSM) Software Players, Date of Enter into This Industry
6.6 Global IT Service Management (ITSM) Software Market CR5 and HHI
6.7 Global Players Mergers & Acquisition
7 North America
7.1 North America IT Service Management (ITSM) Software Market Size (2019-2030)
7.2 North America IT Service Management (ITSM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 North America IT Service Management (ITSM) Software Market Size by Country (2019-2024)
7.4 North America IT Service Management (ITSM) Software Market Size by Country (2025-2030)
7.5 United States
7.6 Canada
8 Europe
8.1 Europe IT Service Management (ITSM) Software Market Size (2019-2030)
8.2 Europe IT Service Management (ITSM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Europe IT Service Management (ITSM) Software Market Size by Country (2019-2024)
8.4 Europe IT Service Management (ITSM) Software Market Size by Country (2025-2030)
8.5 Germany
8.6 France
8.7 U.K.
8.8 Italy
8.9 Russia
8.10 Nordic Countries
9 Asia-Pacific
9.1 Asia-Pacific IT Service Management (ITSM) Software Market Size (2019-2030)
9.2 Asia-Pacific IT Service Management (ITSM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Asia-Pacific IT Service Management (ITSM) Software Market Size by Country (2019-2024)
9.4 Asia-Pacific IT Service Management (ITSM) Software Market Size by Country (2025-2030)
9.5 China
9.6 Japan
9.7 South Korea
9.8 Southeast Asia
9.9 India
9.10 Australia
10 Latin America
10.1 Latin America IT Service Management (ITSM) Software Market Size (2019-2030)
10.2 Latin America IT Service Management (ITSM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Latin America IT Service Management (ITSM) Software Market Size by Country (2019-2024)
10.4 Latin America IT Service Management (ITSM) Software Market Size by Country (2025-2030)
10.5 Mexico
10.6 Brazil
11 Middle East & Africa
11.1 Middle East & Africa IT Service Management (ITSM) Software Market Size (2019-2030)
11.2 Middle East & Africa IT Service Management (ITSM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
11.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2019-2024)
11.4 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2025-2030)
11.5 Turkey
11.6 Saudi Arabia
11.7 UAE
12 Players Profiled
12.1 ServiceNow
12.1.1 ServiceNow Company Information
12.1.2 ServiceNow Business Overview
12.1.3 ServiceNow Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.1.4 ServiceNow IT Service Management (ITSM) Software Product Portfolio
12.1.5 ServiceNow Recent Developments
12.2 Atlassian
12.2.1 Atlassian Company Information
12.2.2 Atlassian Business Overview
12.2.3 Atlassian Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.2.4 Atlassian IT Service Management (ITSM) Software Product Portfolio
12.2.5 Atlassian Recent Developments
12.3 Ivanti (HEAT Software)
12.3.1 Ivanti (HEAT Software) Company Information
12.3.2 Ivanti (HEAT Software) Business Overview
12.3.3 Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.3.4 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Portfolio
12.3.5 Ivanti (HEAT Software) Recent Developments
12.4 IBM
12.4.1 IBM Company Information
12.4.2 IBM Business Overview
12.4.3 IBM Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.4.4 IBM IT Service Management (ITSM) Software Product Portfolio
12.4.5 IBM Recent Developments
12.5 CA Technologies
12.5.1 CA Technologies Company Information
12.5.2 CA Technologies Business Overview
12.5.3 CA Technologies Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.5.4 CA Technologies IT Service Management (ITSM) Software Product Portfolio
12.5.5 CA Technologies Recent Developments
12.6 BMC Software
12.6.1 BMC Software Company Information
12.6.2 BMC Software Business Overview
12.6.3 BMC Software Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.6.4 BMC Software IT Service Management (ITSM) Software Product Portfolio
12.6.5 BMC Software Recent Developments
12.7 ASG Software
12.7.1 ASG Software Company Information
12.7.2 ASG Software Business Overview
12.7.3 ASG Software Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.7.4 ASG Software IT Service Management (ITSM) Software Product Portfolio
12.7.5 ASG Software Recent Developments
12.8 Axios Systems
12.8.1 Axios Systems Company Information
12.8.2 Axios Systems Business Overview
12.8.3 Axios Systems Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.8.4 Axios Systems IT Service Management (ITSM) Software Product Portfolio
12.8.5 Axios Systems Recent Developments
12.9 SAP
12.9.1 SAP Company Information
12.9.2 SAP Business Overview
12.9.3 SAP Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.9.4 SAP IT Service Management (ITSM) Software Product Portfolio
12.9.5 SAP Recent Developments
12.10 Cherwell Software
12.10.1 Cherwell Software Company Information
12.10.2 Cherwell Software Business Overview
12.10.3 Cherwell Software Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.10.4 Cherwell Software IT Service Management (ITSM) Software Product Portfolio
12.10.5 Cherwell Software Recent Developments
12.11 Micro Focus (Formerly HPE)
12.11.1 Micro Focus (Formerly HPE) Company Information
12.11.2 Micro Focus (Formerly HPE) Business Overview
12.11.3 Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.11.4 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Portfolio
12.11.5 Micro Focus (Formerly HPE) Recent Developments
12.12 Freshworks
12.12.1 Freshworks Company Information
12.12.2 Freshworks Business Overview
12.12.3 Freshworks Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.12.4 Freshworks IT Service Management (ITSM) Software Product Portfolio
12.12.5 Freshworks Recent Developments
12.13 Ultimo Software
12.13.1 Ultimo Software Company Information
12.13.2 Ultimo Software Business Overview
12.13.3 Ultimo Software Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.13.4 Ultimo Software IT Service Management (ITSM) Software Product Portfolio
12.13.5 Ultimo Software Recent Developments
12.14 Epicor
12.14.1 Epicor Company Information
12.14.2 Epicor Business Overview
12.14.3 Epicor Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.14.4 Epicor IT Service Management (ITSM) Software Product Portfolio
12.14.5 Epicor Recent Developments
12.15 TOPdesk
12.15.1 TOPdesk Company Information
12.15.2 TOPdesk Business Overview
12.15.3 TOPdesk Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.15.4 TOPdesk IT Service Management (ITSM) Software Product Portfolio
12.15.5 TOPdesk Recent Developments
12.16 Samanage
12.16.1 Samanage Company Information
12.16.2 Samanage Business Overview
12.16.3 Samanage Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.16.4 Samanage IT Service Management (ITSM) Software Product Portfolio
12.16.5 Samanage Recent Developments
12.17 Agiloft Service
12.17.1 Agiloft Service Company Information
12.17.2 Agiloft Service Business Overview
12.17.3 Agiloft Service Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.17.4 Agiloft Service IT Service Management (ITSM) Software Product Portfolio
12.17.5 Agiloft Service Recent Developments
12.18 Symantec
12.18.1 Symantec Company Information
12.18.2 Symantec Business Overview
12.18.3 Symantec Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.18.4 Symantec IT Service Management (ITSM) Software Product Portfolio
12.18.5 Symantec Recent Developments
12.19 SysAid
12.19.1 SysAid Company Information
12.19.2 SysAid Business Overview
12.19.3 SysAid Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.19.4 SysAid IT Service Management (ITSM) Software Product Portfolio
12.19.5 SysAid Recent Developments
12.20 SolarWinds
12.20.1 SolarWinds Company Information
12.20.2 SolarWinds Business Overview
12.20.3 SolarWinds Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.20.4 SolarWinds IT Service Management (ITSM) Software Product Portfolio
12.20.5 SolarWinds Recent Developments
12.21 Autotask
12.21.1 Autotask Company Information
12.21.2 Autotask Business Overview
12.21.3 Autotask Revenue in IT Service Management (ITSM) Software Business (2019-2024)
12.21.4 Autotask IT Service Management (ITSM) Software Product Portfolio
12.21.5 Autotask Recent Developments
13 Report Conclusion
14 Disclaimer

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