Healthcare BPO Industry Research Report 2024

Healthcare BPO Industry Research Report 2024


Healthcare business process outsourcing (BPO) is a practice in which healthcare organizations outsource business operations to outside vendors.

According to APO Research, The global Healthcare BPO market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of xx% during the forecast period 2024-2030.

Global Healthcare BPO key players include Quintiles, HCL, Cognizant, Inventiv, Lonza, etc.

United States is the largest market, with a share about 30%, followed by Asia, and Europe, both have a share about 50 percent.

In terms of product, Healthcare Provider BPO is the largest segment, with a share over 30%.

Report Scope

This report aims to provide a comprehensive presentation of the global market for Healthcare BPO, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Healthcare BPO.

The Healthcare BPO market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Healthcare BPO market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided. For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

Key Companies & Market Share Insights

In this section, the readers will gain an understanding of the key players competing. This report has studied the key growth strategies, such as innovative trends and developments, intensification of product portfolio, mergers and acquisitions, collaborations, new product innovation, and geographical expansion, undertaken by these participants to maintain their presence. Apart from business strategies, the study includes current developments and key financials. The readers will also get access to the data related to global revenue, price, and sales by manufacturers for the period 2019-2024. This all-inclusive report will certainly serve the clients to stay updated and make effective decisions in their businesses. Some of the prominent players reviewed in the research report include:

Quintiles
HCL
Cognizant
Covance
Accenture
Inventiv
Catalent
Parexel
Lonza
Boehringer Ingelheim
Charles Rivers
Genpact
Sutherland
PremierBPO
Firstsource
PPD
GeBBS Healthcare
Indian Healthcare BPO

Healthcare BPO segment by Type
Healthcare Payer BPO
Healthcare Provider BPO
Healthcare Pharmaceutical BPO

Healthcare BPO Segment by Application
Research and Development
Manufacturing
Non-Clinical Services

Healthcare BPO Segment by Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

Key Drivers & Barriers

High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.

Reasons to Buy This Report

1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Healthcare BPO market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of Healthcare BPO and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Healthcare BPO.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.

Chapter Outline

Chapter 1: Research objectives, research methods, data sources, data cross-validation;
Chapter 2: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 3: Provides the analysis of various market segments product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 6: Detailed analysis of Healthcare BPO companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 7, 8, 9, 10, 11: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 12: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including revenue, gross margin, product introduction, recent development, etc.
Chapter 13: The main points and conclusions of the report.
Chapter 13: The main points and conclusions of the report.


1 Preface
1.1 Scope of Report
1.2 Reasons for Doing This Study
1.3 Research Methodology
1.4 Research Process
1.5 Data Source
1.5.1 Secondary Sources
1.5.2 Primary Sources
2 Market Overview
2.1 Product Definition
2.2 Healthcare BPO by Type
2.2.1 Market Value Comparison by Type (2019 VS 2023 VS 2030)
2.2.2 Healthcare Payer BPO
2.2.3 Healthcare Provider BPO
2.2.4 Healthcare Pharmaceutical BPO
2.3 Healthcare BPO by Application
2.3.1 Market Value Comparison by Application (2019 VS 2023 VS 2030)
2.3.2 Research and Development
2.3.3 Manufacturing
2.3.4 Non-Clinical Services
2.4 Assumptions and Limitations
3 Healthcare BPO Breakdown Data by Type
3.1 Global Healthcare BPO Historic Market Size by Type (2019-2024)
3.2 Global Healthcare BPO Forecasted Market Size by Type (2025-2030)
4 Healthcare BPO Breakdown Data by Application
4.1 Global Healthcare BPO Historic Market Size by Application (2019-2024)
4.2 Global Healthcare BPO Forecasted Market Size by Application (2019-2024)
5 Global Growth Trends
5.1 Global Healthcare BPO Market Perspective (2019-2030)
5.2 Global Healthcare BPO Growth Trends by Region
5.2.1 Global Healthcare BPO Market Size by Region: 2019 VS 2023 VS 2030
5.2.2 Healthcare BPO Historic Market Size by Region (2019-2024)
5.2.3 Healthcare BPO Forecasted Market Size by Region (2025-2030)
5.3 Healthcare BPO Market Dynamics
5.3.1 Healthcare BPO Industry Trends
5.3.2 Healthcare BPO Market Drivers
5.3.3 Healthcare BPO Market Challenges
5.3.4 Healthcare BPO Market Restraints
6 Market Competitive Landscape by Players
6.1 Global Top Healthcare BPO Players by Revenue
6.1.1 Global Top Healthcare BPO Players by Revenue (2019-2024)
6.1.2 Global Healthcare BPO Revenue Market Share by Players (2019-2024)
6.2 Global Healthcare BPO Industry Players Ranking, 2022 VS 2023 VS 2024
6.3 Global Key Players of Healthcare BPO Head office and Area Served
6.4 Global Healthcare BPO Players, Product Type & Application
6.5 Global Healthcare BPO Players, Date of Enter into This Industry
6.6 Global Healthcare BPO Market CR5 and HHI
6.7 Global Players Mergers & Acquisition
7 North America
7.1 North America Healthcare BPO Market Size (2019-2030)
7.2 North America Healthcare BPO Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 North America Healthcare BPO Market Size by Country (2019-2024)
7.4 North America Healthcare BPO Market Size by Country (2025-2030)
7.5 United States
7.6 Canada
8 Europe
8.1 Europe Healthcare BPO Market Size (2019-2030)
8.2 Europe Healthcare BPO Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Europe Healthcare BPO Market Size by Country (2019-2024)
8.4 Europe Healthcare BPO Market Size by Country (2025-2030)
8.5 Germany
8.6 France
8.7 U.K.
8.8 Italy
8.9 Russia
8.10 Nordic Countries
9 Asia-Pacific
9.1 Asia-Pacific Healthcare BPO Market Size (2019-2030)
9.2 Asia-Pacific Healthcare BPO Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Asia-Pacific Healthcare BPO Market Size by Country (2019-2024)
9.4 Asia-Pacific Healthcare BPO Market Size by Country (2025-2030)
9.5 China
9.6 Japan
9.7 South Korea
9.8 Southeast Asia
9.9 India
9.10 Australia
10 Latin America
10.1 Latin America Healthcare BPO Market Size (2019-2030)
10.2 Latin America Healthcare BPO Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Latin America Healthcare BPO Market Size by Country (2019-2024)
10.4 Latin America Healthcare BPO Market Size by Country (2025-2030)
10.5 Mexico
10.6 Brazil
11 Middle East & Africa
11.1 Middle East & Africa Healthcare BPO Market Size (2019-2030)
11.2 Middle East & Africa Healthcare BPO Market Growth Rate by Country: 2019 VS 2023 VS 2030
11.3 Middle East & Africa Healthcare BPO Market Size by Country (2019-2024)
11.4 Middle East & Africa Healthcare BPO Market Size by Country (2025-2030)
11.5 Turkey
11.6 Saudi Arabia
11.7 UAE
12 Players Profiled
12.1 Quintiles
12.1.1 Quintiles Company Information
12.1.2 Quintiles Business Overview
12.1.3 Quintiles Revenue in Healthcare BPO Business (2019-2024)
12.1.4 Quintiles Healthcare BPO Product Portfolio
12.1.5 Quintiles Recent Developments
12.2 HCL
12.2.1 HCL Company Information
12.2.2 HCL Business Overview
12.2.3 HCL Revenue in Healthcare BPO Business (2019-2024)
12.2.4 HCL Healthcare BPO Product Portfolio
12.2.5 HCL Recent Developments
12.3 Cognizant
12.3.1 Cognizant Company Information
12.3.2 Cognizant Business Overview
12.3.3 Cognizant Revenue in Healthcare BPO Business (2019-2024)
12.3.4 Cognizant Healthcare BPO Product Portfolio
12.3.5 Cognizant Recent Developments
12.4 Covance
12.4.1 Covance Company Information
12.4.2 Covance Business Overview
12.4.3 Covance Revenue in Healthcare BPO Business (2019-2024)
12.4.4 Covance Healthcare BPO Product Portfolio
12.4.5 Covance Recent Developments
12.5 Accenture
12.5.1 Accenture Company Information
12.5.2 Accenture Business Overview
12.5.3 Accenture Revenue in Healthcare BPO Business (2019-2024)
12.5.4 Accenture Healthcare BPO Product Portfolio
12.5.5 Accenture Recent Developments
12.6 Inventiv
12.6.1 Inventiv Company Information
12.6.2 Inventiv Business Overview
12.6.3 Inventiv Revenue in Healthcare BPO Business (2019-2024)
12.6.4 Inventiv Healthcare BPO Product Portfolio
12.6.5 Inventiv Recent Developments
12.7 Catalent
12.7.1 Catalent Company Information
12.7.2 Catalent Business Overview
12.7.3 Catalent Revenue in Healthcare BPO Business (2019-2024)
12.7.4 Catalent Healthcare BPO Product Portfolio
12.7.5 Catalent Recent Developments
12.8 Parexel
12.8.1 Parexel Company Information
12.8.2 Parexel Business Overview
12.8.3 Parexel Revenue in Healthcare BPO Business (2019-2024)
12.8.4 Parexel Healthcare BPO Product Portfolio
12.8.5 Parexel Recent Developments
12.9 Lonza
12.9.1 Lonza Company Information
12.9.2 Lonza Business Overview
12.9.3 Lonza Revenue in Healthcare BPO Business (2019-2024)
12.9.4 Lonza Healthcare BPO Product Portfolio
12.9.5 Lonza Recent Developments
12.10 Boehringer Ingelheim
12.10.1 Boehringer Ingelheim Company Information
12.10.2 Boehringer Ingelheim Business Overview
12.10.3 Boehringer Ingelheim Revenue in Healthcare BPO Business (2019-2024)
12.10.4 Boehringer Ingelheim Healthcare BPO Product Portfolio
12.10.5 Boehringer Ingelheim Recent Developments
12.11 Charles Rivers
12.11.1 Charles Rivers Company Information
12.11.2 Charles Rivers Business Overview
12.11.3 Charles Rivers Revenue in Healthcare BPO Business (2019-2024)
12.11.4 Charles Rivers Healthcare BPO Product Portfolio
12.11.5 Charles Rivers Recent Developments
12.12 Genpact
12.12.1 Genpact Company Information
12.12.2 Genpact Business Overview
12.12.3 Genpact Revenue in Healthcare BPO Business (2019-2024)
12.12.4 Genpact Healthcare BPO Product Portfolio
12.12.5 Genpact Recent Developments
12.13 Sutherland
12.13.1 Sutherland Company Information
12.13.2 Sutherland Business Overview
12.13.3 Sutherland Revenue in Healthcare BPO Business (2019-2024)
12.13.4 Sutherland Healthcare BPO Product Portfolio
12.13.5 Sutherland Recent Developments
12.14 PremierBPO
12.14.1 PremierBPO Company Information
12.14.2 PremierBPO Business Overview
12.14.3 PremierBPO Revenue in Healthcare BPO Business (2019-2024)
12.14.4 PremierBPO Healthcare BPO Product Portfolio
12.14.5 PremierBPO Recent Developments
12.15 Firstsource
12.15.1 Firstsource Company Information
12.15.2 Firstsource Business Overview
12.15.3 Firstsource Revenue in Healthcare BPO Business (2019-2024)
12.15.4 Firstsource Healthcare BPO Product Portfolio
12.15.5 Firstsource Recent Developments
12.16 PPD
12.16.1 PPD Company Information
12.16.2 PPD Business Overview
12.16.3 PPD Revenue in Healthcare BPO Business (2019-2024)
12.16.4 PPD Healthcare BPO Product Portfolio
12.16.5 PPD Recent Developments
12.17 GeBBS Healthcare
12.17.1 GeBBS Healthcare Company Information
12.17.2 GeBBS Healthcare Business Overview
12.17.3 GeBBS Healthcare Revenue in Healthcare BPO Business (2019-2024)
12.17.4 GeBBS Healthcare Healthcare BPO Product Portfolio
12.17.5 GeBBS Healthcare Recent Developments
12.18 Indian Healthcare BPO
12.18.1 Indian Healthcare BPO Company Information
12.18.2 Indian Healthcare BPO Business Overview
12.18.3 Indian Healthcare BPO Revenue in Healthcare BPO Business (2019-2024)
12.18.4 Indian Healthcare BPO Healthcare BPO Product Portfolio
12.18.5 Indian Healthcare BPO Recent Developments
13 Report Conclusion
14 Disclaimer

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook
Cookie Settings