Global Workforce Management Software Market Size, Manufacturers, Opportunities and Forecast to 2030

Global Workforce Management Software Market Size, Manufacturers, Opportunities and Forecast to 2030


Summary

Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
According to APO Research, The global Workforce Management Software market was estimated at US$ million in 2023 and is projected to reach a revised size of US$ million by 2030, witnessing a CAGR of xx% during the forecast period 2024-2030.
North American market for Workforce Management Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
Asia-Pacific market for Workforce Management Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
Europe market for Workforce Management Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The major global companies of Workforce Management Software include Kronos, Infor, Verint, NICE Systems, Aspect, Workforce Software, Clicksoftware, Calabrio and ATOSS, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

Report Scope

This report aims to provide a comprehensive presentation of the global market for Workforce Management Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Workforce Management Software.
The Workforce Management Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Workforce Management Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided. For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

Key Companies & Market Share Insights

In this section, the readers will gain an understanding of the key players competing. This report has studied the key growth strategies, such as innovative trends and developments, intensification of product portfolio, mergers and acquisitions, collaborations, new product innovation, and geographical expansion, undertaken by these participants to maintain their presence. Apart from business strategies, the study includes current developments and key financials. The readers will also get access to the data related to global revenue, gross margin by manufacturers for the period 2019-2024. This all-inclusive report will certainly serve the clients to stay updated and make effective decisions in their businesses. Some of the prominent players reviewed in the research report include:

Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Workforce Management Software segment by Type

On-Premises
Saas Cloud-Based
Workforce Management Software segment by Application

Less Than 100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
More Than 5000 Employees
Workforce Management Software Segment by Region

North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
China Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE

Key Drivers & Barriers

High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.

Reasons to Buy This Report

1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Workforce Management Software market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of Workforce Management Software and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Workforce Management Software.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2019-2024, 2025-2030). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 3: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 4: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 5: Detailed analysis of Workforce Management Software companies' competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter 6: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter 7, 8, 9, 10 and 11: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter 12: Concluding Insights of the report


1 Market Overview
1.1 Product Definition
1.2 Global Market Growth Prospects
1.3 Global Workforce Management Software Market Size Overview by Region 2019 VS 2023 VS 2030
1.4 Global Workforce Management Software Market Size by Region (2019-2030)
1.4.1 Global Workforce Management Software Market Size by Region (2019-2024)
1.4.2 Global Workforce Management Software Market Size by Region (2025-2030)
1.5 Key Regions Workforce Management Software Market Size (2019-2030)
1.5.1 North America Workforce Management Software Market Size Growth Rate (2019-2030)
1.5.2 Europe Workforce Management Software Market Size Growth Rate (2019-2030)
1.5.3 Asia-Pacific Workforce Management Software Market Size Growth Rate (2019-2030)
1.5.4 Latin America Workforce Management Software Market Size Growth Rate (2019-2030)
1.5.5 Middle East & Africa Workforce Management Software Market Size Growth Rate (2019-2030)
2 Workforce Management Software Market by Type
2.1 Type Introduction
2.1.1 On-Premises
2.1.2 Saas Cloud-Based
2.2 Global Workforce Management Software Market Size by Type
2.2.1 Global Workforce Management Software Market Size Overview by Type (2019-2030)
2.2.2 Global Workforce Management Software Historic Market Size Review by Type (2019-2024)
2.2.3 Global Workforce Management Software Market Size Forecasted by Type (2025-2030)
2.3 Global Workforce Management Software Market Size by Regions
2.3.1 North America Workforce Management Software Market Size Breakdown by Type (2019-2024)
2.3.2 Europe Workforce Management Software Market Size Breakdown by Type (2019-2024)
2.3.3 Asia-Pacific Workforce Management Software Market Size Breakdown by Type (2019-2024)
2.3.4 Latin America Workforce Management Software Market Size Breakdown by Type (2019-2024)
2.3.5 Middle East and Africa Workforce Management Software Market Size Breakdown by Type (2019-2024)
3 Workforce Management Software Market by Application
3.1 Type Introduction
3.1.1 Less Than 100 Employees
3.1.2 100-499 Employees
3.1.3 500-999 Employees
3.1.4 1,000-4,999 Employees
3.1.5 More Than 5000 Employees
3.2 Global Workforce Management Software Market Size by Application
3.2.1 Global Workforce Management Software Market Size Overview by Application (2019-2030)
3.2.2 Global Workforce Management Software Historic Market Size Review by Application (2019-2024)
3.2.3 Global Workforce Management Software Market Size Forecasted by Application (2025-2030)
3.3 Global Workforce Management Software Market Size by Regions
3.3.1 North America Workforce Management Software Market Size Breakdown by Application (2019-2024)
3.3.2 Europe Workforce Management Software Market Size Breakdown by Application (2019-2024)
3.3.3 Asia-Pacific Workforce Management Software Market Size Breakdown by Application (2019-2024)
3.3.4 Latin America Workforce Management Software Market Size Breakdown by Application (2019-2024)
3.3.5 Middle East and Africa Workforce Management Software Market Size Breakdown by Application (2019-2024)
4 Global Market Dynamics
4.1 Workforce Management Software Industry Trends
4.2 Workforce Management Software Industry Drivers
4.3 Workforce Management Software Industry Opportunities and Challenges
4.4 Workforce Management Software Industry Restraints
5 Competitive Insights by Company
5.1 Global Top Players by Workforce Management Software Revenue (2019-2024)
5.2 Global Workforce Management Software Industry Company Ranking, 2022 VS 2023 VS 2024
5.3 Global Workforce Management Software Key Company Headquarters & Area Served
5.4 Global Workforce Management Software Company, Product Type & Application
5.5 Global Workforce Management Software Company Commercialization Time
5.6 Market Competitive Analysis
5.6.1 Global Workforce Management Software Market CR5 and HHI
5.6.2 Global Top 5 and 10 Workforce Management Software Players Market Share by Revenue in 2023
5.6.3 2023 Workforce Management Software Tier 1, Tier 2, and Tier 3
6 Company Profiles
6.1 Kronos
6.1.1 Kronos Comapny Information
6.1.2 Kronos Business Overview
6.1.3 Kronos Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.1.4 Kronos Workforce Management Software Product Portfolio
6.1.5 Kronos Recent Developments
6.2 Infor
6.2.1 Infor Comapny Information
6.2.2 Infor Business Overview
6.2.3 Infor Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.2.4 Infor Workforce Management Software Product Portfolio
6.2.5 Infor Recent Developments
6.3 Verint
6.3.1 Verint Comapny Information
6.3.2 Verint Business Overview
6.3.3 Verint Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.3.4 Verint Workforce Management Software Product Portfolio
6.3.5 Verint Recent Developments
6.4 NICE Systems
6.4.1 NICE Systems Comapny Information
6.4.2 NICE Systems Business Overview
6.4.3 NICE Systems Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.4.4 NICE Systems Workforce Management Software Product Portfolio
6.4.5 NICE Systems Recent Developments
6.5 Aspect
6.5.1 Aspect Comapny Information
6.5.2 Aspect Business Overview
6.5.3 Aspect Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.5.4 Aspect Workforce Management Software Product Portfolio
6.5.5 Aspect Recent Developments
6.6 Workforce Software
6.6.1 Workforce Software Comapny Information
6.6.2 Workforce Software Business Overview
6.6.3 Workforce Software Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.6.4 Workforce Software Workforce Management Software Product Portfolio
6.6.5 Workforce Software Recent Developments
6.7 Clicksoftware
6.7.1 Clicksoftware Comapny Information
6.7.2 Clicksoftware Business Overview
6.7.3 Clicksoftware Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.7.4 Clicksoftware Workforce Management Software Product Portfolio
6.7.5 Clicksoftware Recent Developments
6.8 Calabrio
6.8.1 Calabrio Comapny Information
6.8.2 Calabrio Business Overview
6.8.3 Calabrio Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.8.4 Calabrio Workforce Management Software Product Portfolio
6.8.5 Calabrio Recent Developments
6.9 ATOSS
6.9.1 ATOSS Comapny Information
6.9.2 ATOSS Business Overview
6.9.3 ATOSS Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.9.4 ATOSS Workforce Management Software Product Portfolio
6.9.5 ATOSS Recent Developments
6.10 Genesys
6.10.1 Genesys Comapny Information
6.10.2 Genesys Business Overview
6.10.3 Genesys Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.10.4 Genesys Workforce Management Software Product Portfolio
6.10.5 Genesys Recent Developments
6.11 Monet Software
6.11.1 Monet Software Comapny Information
6.11.2 Monet Software Business Overview
6.11.3 Monet Software Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.11.4 Monet Software Workforce Management Software Product Portfolio
6.11.5 Monet Software Recent Developments
6.12 InVision AG
6.12.1 InVision AG Comapny Information
6.12.2 InVision AG Business Overview
6.12.3 InVision AG Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.12.4 InVision AG Workforce Management Software Product Portfolio
6.12.5 InVision AG Recent Developments
6.13 Teleopti
6.13.1 Teleopti Comapny Information
6.13.2 Teleopti Business Overview
6.13.3 Teleopti Workforce Management Software Revenue, Global Share and Gross Margin (2019-2024)
6.13.4 Teleopti Workforce Management Software Product Portfolio
6.13.5 Teleopti Recent Developments
7 North America
7.1 North America Workforce Management Software Market Size Growth Rate (CAGR) by Country: 2019 VS 2023 VS 2030
7.2 North America Workforce Management Software Market Size by Country (2019-2024)
7.3 North America Workforce Management Software Market Size Forecast by Country (2025-2030)
8 Europe
8.1 Europe Workforce Management Software Market Size Growth Rate (CAGR) by Country: 2019 VS 2023 VS 2030
8.2 Europe Workforce Management Software Market Size by Country (2019-2024)
8.3 Europe Workforce Management Software Market Size Forecast by Country (2025-2030)
9 Asia-Pacific
9.1 Asia-Pacific Workforce Management Software Market Size Growth Rate (CAGR) by Country: 2019 VS 2023 VS 2030
9.2 Asia-Pacific Workforce Management Software Market Size by Country (2019-2024)
9.3 Asia-Pacific Workforce Management Software Market Size Forecast by Country (2025-2030)
10 Latin America
10.1 Latin America Workforce Management Software Market Size Growth Rate (CAGR) by Country: 2019 VS 2023 VS 2030
10.2 Latin America Workforce Management Software Market Size by Country (2019-2024)
10.3 Latin America Workforce Management Software Market Size Forecast by Country (2025-2030)
11 Middle East & Africa
11.1 Middle East & Africa Workforce Management Software Market Size Growth Rate (CAGR) by Country: 2019 VS 2023 VS 2030
11.2 Middle East & Africa Workforce Management Software Market Size by Country (2019-2024)
11.3 Middle East & Africa Workforce Management Software Market Size Forecast by Country (2025-2030)
12 Concluding Insights
13 Appendix
13.1 Reasons for Doing This Study
13.2 Research Methodology
13.3 Research Process
13.4 Authors List of This Report
13.5 Data Source
13.5.1 Secondary Sources
13.5.2 Primary Sources

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