Global Workforce Management Software Market Analysis and Forecast 2024-2030

Global Workforce Management Software Market Analysis and Forecast 2024-2030


Summary

Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.

According to APO Research, The global Workforce Management Software market is projected to grow from US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.

The US & Canada market for Workforce Management Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

Asia-Pacific market for Workforce Management Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

The China market for Workforce Management Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

Europe market for Workforce Management Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

The major global companies of Workforce Management Software include Kronos, Infor, Verint, NICE Systems, Aspect, Workforce Software, Clicksoftware, Calabrio and ATOSS, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
Report Includes

This report presents an overview of global market for Workforce Management Software, market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.

This report researches the key producers of Workforce Management Software, also provides the revenue of main regions and countries. Of the upcoming market potential for Workforce Management Software, and key regions or countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.

This report focuses on the Workforce Management Software revenue, market share and industry ranking of main manufacturers, data from 2019 to 2024. Identification of the major stakeholders in the global Workforce Management Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.

This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Workforce Management Software revenue, projected growth trends, production technology, application and end-user industry.

Workforce Management Software segment by Company

Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Workforce Management Software segment by Type

On-Premises
Saas Cloud-Based
Workforce Management Software segment by Application

Less Than 100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
More Than 5000 Employees
Workforce Management Software segment by Region

North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
China Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE

Study Objectives

1. To analyze and research the global status and future forecast, involving growth rate (CAGR), market share, historical and forecast.
2. To present the key players, revenue, market share, and Recent Developments.
3. To split the breakdown data by regions, type, manufacturers, and Application.
4. To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints, and risks.
5. To identify significant trends, drivers, influence factors in global and regions.
6. To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.

Reasons to Buy This Report

1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Workforce Management Software market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of Workforce Management Software and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in market size), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market.
5. This report helps stakeholders to gain insights into which regions to target globally.
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Workforce Management Software.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Revenue of Workforce Management Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 4: Detailed analysis of Workforce Management Software company competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 5: Provides the analysis of various market segments by type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 6: Provides the analysis of various market segments by application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 7: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Workforce Management Software revenue, gross margin, and recent development, etc.
Chapter 8: North America (US & Canada) by type, by application and by country, revenue for each segment.
Chapter 9: Europe by type, by application and by country, revenue for each segment.
Chapter 10: China type, by application, revenue for each segment.
Chapter 11: Asia (excluding China) type, by application and by region, revenue for each segment.
Chapter 12: Middle East, Africa, and Latin America type, by application and by country, revenue for each segment.
Chapter 13: The main concluding insights of the report.


1 Market Overview
1.1 Product Definition
1.2 Workforce Management Software Market by Type
1.2.1 Global Workforce Management Software Market Size by Type, 2019 VS 2023 VS 2030
1.2.2 On-Premises
1.2.3 Saas Cloud-Based
1.3 Workforce Management Software Market by Application
1.3.1 Global Workforce Management Software Market Size by Application, 2019 VS 2023 VS 2030
1.3.2 Less Than 100 Employees
1.3.3 100-499 Employees
1.3.4 500-999 Employees
1.3.5 1,000-4,999 Employees
1.3.6 More Than 5000 Employees
1.4 Assumptions and Limitations
1.5 Study Goals and Objectives
2 Workforce Management Software Market Dynamics
2.1 Workforce Management Software Industry Trends
2.2 Workforce Management Software Industry Drivers
2.3 Workforce Management Software Industry Opportunities and Challenges
2.4 Workforce Management Software Industry Restraints
3 Global Growth Perspective
3.1 Global Workforce Management Software Market Perspective (2019-2030)
3.2 Global Workforce Management Software Growth Trends by Region
3.2.1 Global Workforce Management Software Market Size by Region: 2019 VS 2023 VS 2030
3.2.2 Global Workforce Management Software Market Size by Region (2019-2024)
3.2.3 Global Workforce Management Software Market Size by Region (2025-2030)
4 Competitive Landscape by Players
4.1 Global Workforce Management Software Revenue by Players
4.1.1 Global Workforce Management Software Revenue by Players (2019-2024)
4.1.2 Global Workforce Management Software Revenue Market Share by Players (2019-2024)
4.1.3 Global Workforce Management Software Players Revenue Share Top 10 and Top 5 in 2023
4.2 Global Workforce Management Software Key Players Ranking, 2022 VS 2023 VS 2024
4.3 Global Workforce Management Software Key Players Headquarters & Area Served
4.4 Global Workforce Management Software Players, Product Type & Application
4.5 Global Workforce Management Software Players Commercialization Time
4.6 Market Competitive Analysis
4.6.1 Global Workforce Management Software Market CR5 and HHI
4.6.2 Global Top 5 and 10 Workforce Management Software Players Market Share by Revenue in 2023
4.6.3 2023 Workforce Management Software Tier 1, Tier 2, and Tier 3
5 Workforce Management Software Market Size by Type
5.1 Global Workforce Management Software Revenue by Type (2019 VS 2023 VS 2030)
5.2 Global Workforce Management Software Revenue by Type (2019-2030)
5.3 Global Workforce Management Software Revenue Market Share by Type (2019-2030)
6 Workforce Management Software Market Size by Application
6.1 Global Workforce Management Software Revenue by Application (2019 VS 2023 VS 2030)
6.2 Global Workforce Management Software Revenue by Application (2019-2030)
6.3 Global Workforce Management Software Revenue Market Share by Application (2019-2030)
7 Company Profiles
7.1 Kronos
7.1.1 Kronos Comapny Information
7.1.2 Kronos Business Overview
7.1.3 Kronos Workforce Management Software Revenue and Gross Margin (2019-2024)
7.1.4 Kronos Workforce Management Software Product Portfolio
7.1.5 Kronos Recent Developments
7.2 Infor
7.2.1 Infor Comapny Information
7.2.2 Infor Business Overview
7.2.3 Infor Workforce Management Software Revenue and Gross Margin (2019-2024)
7.2.4 Infor Workforce Management Software Product Portfolio
7.2.5 Infor Recent Developments
7.3 Verint
7.3.1 Verint Comapny Information
7.3.2 Verint Business Overview
7.3.3 Verint Workforce Management Software Revenue and Gross Margin (2019-2024)
7.3.4 Verint Workforce Management Software Product Portfolio
7.3.5 Verint Recent Developments
7.4 NICE Systems
7.4.1 NICE Systems Comapny Information
7.4.2 NICE Systems Business Overview
7.4.3 NICE Systems Workforce Management Software Revenue and Gross Margin (2019-2024)
7.4.4 NICE Systems Workforce Management Software Product Portfolio
7.4.5 NICE Systems Recent Developments
7.5 Aspect
7.5.1 Aspect Comapny Information
7.5.2 Aspect Business Overview
7.5.3 Aspect Workforce Management Software Revenue and Gross Margin (2019-2024)
7.5.4 Aspect Workforce Management Software Product Portfolio
7.5.5 Aspect Recent Developments
7.6 Workforce Software
7.6.1 Workforce Software Comapny Information
7.6.2 Workforce Software Business Overview
7.6.3 Workforce Software Workforce Management Software Revenue and Gross Margin (2019-2024)
7.6.4 Workforce Software Workforce Management Software Product Portfolio
7.6.5 Workforce Software Recent Developments
7.7 Clicksoftware
7.7.1 Clicksoftware Comapny Information
7.7.2 Clicksoftware Business Overview
7.7.3 Clicksoftware Workforce Management Software Revenue and Gross Margin (2019-2024)
7.7.4 Clicksoftware Workforce Management Software Product Portfolio
7.7.5 Clicksoftware Recent Developments
7.8 Calabrio
7.8.1 Calabrio Comapny Information
7.8.2 Calabrio Business Overview
7.8.3 Calabrio Workforce Management Software Revenue and Gross Margin (2019-2024)
7.8.4 Calabrio Workforce Management Software Product Portfolio
7.8.5 Calabrio Recent Developments
7.9 ATOSS
7.9.1 ATOSS Comapny Information
7.9.2 ATOSS Business Overview
7.9.3 ATOSS Workforce Management Software Revenue and Gross Margin (2019-2024)
7.9.4 ATOSS Workforce Management Software Product Portfolio
7.9.5 ATOSS Recent Developments
7.10 Genesys
7.10.1 Genesys Comapny Information
7.10.2 Genesys Business Overview
7.10.3 Genesys Workforce Management Software Revenue and Gross Margin (2019-2024)
7.10.4 Genesys Workforce Management Software Product Portfolio
7.10.5 Genesys Recent Developments
7.11 Monet Software
7.11.1 Monet Software Comapny Information
7.11.2 Monet Software Business Overview
7.11.3 Monet Software Workforce Management Software Revenue and Gross Margin (2019-2024)
7.11.4 Monet Software Workforce Management Software Product Portfolio
7.11.5 Monet Software Recent Developments
7.12 InVision AG
7.12.1 InVision AG Comapny Information
7.12.2 InVision AG Business Overview
7.12.3 InVision AG Workforce Management Software Revenue and Gross Margin (2019-2024)
7.12.4 InVision AG Workforce Management Software Product Portfolio
7.12.5 InVision AG Recent Developments
7.13 Teleopti
7.13.1 Teleopti Comapny Information
7.13.2 Teleopti Business Overview
7.13.3 Teleopti Workforce Management Software Revenue and Gross Margin (2019-2024)
7.13.4 Teleopti Workforce Management Software Product Portfolio
7.13.5 Teleopti Recent Developments
8 North America
8.1 North America Workforce Management Software Revenue (2019-2030)
8.2 North America Workforce Management Software Revenue by Type (2019-2030)
8.2.1 North America Workforce Management Software Revenue by Type (2019-2024)
8.2.2 North America Workforce Management Software Revenue by Type (2025-2030)
8.3 North America Workforce Management Software Revenue Share by Type (2019-2030)
8.4 North America Workforce Management Software Revenue by Application (2019-2030)
8.4.1 North America Workforce Management Software Revenue by Application (2019-2024)
8.4.2 North America Workforce Management Software Revenue by Application (2025-2030)
8.5 North America Workforce Management Software Revenue Share by Application (2019-2030)
8.6 North America Workforce Management Software Revenue by Country
8.6.1 North America Workforce Management Software Revenue by Country (2019 VS 2023 VS 2030)
8.6.2 North America Workforce Management Software Revenue by Country (2019-2024)
8.6.3 North America Workforce Management Software Revenue by Country (2025-2030)
8.6.4 U.S.
8.6.5 Canada
9 Europe
9.1 Europe Workforce Management Software Revenue (2019-2030)
9.2 Europe Workforce Management Software Revenue by Type (2019-2030)
9.2.1 Europe Workforce Management Software Revenue by Type (2019-2024)
9.2.2 Europe Workforce Management Software Revenue by Type (2025-2030)
9.3 Europe Workforce Management Software Revenue Share by Type (2019-2030)
9.4 Europe Workforce Management Software Revenue by Application (2019-2030)
9.4.1 Europe Workforce Management Software Revenue by Application (2019-2024)
9.4.2 Europe Workforce Management Software Revenue by Application (2025-2030)
9.5 Europe Workforce Management Software Revenue Share by Application (2019-2030)
9.6 Europe Workforce Management Software Revenue by Country
9.6.1 Europe Workforce Management Software Revenue by Country (2019 VS 2023 VS 2030)
9.6.2 Europe Workforce Management Software Revenue by Country (2019-2024)
9.6.3 Europe Workforce Management Software Revenue by Country (2025-2030)
9.6.4 Germany
9.6.5 France
9.6.6 U.K.
9.6.7 Italy
9.6.8 Russia
10 China
10.1 China Workforce Management Software Revenue (2019-2030)
10.2 China Workforce Management Software Revenue by Type (2019-2030)
10.2.1 China Workforce Management Software Revenue by Type (2019-2024)
10.2.2 China Workforce Management Software Revenue by Type (2025-2030)
10.3 China Workforce Management Software Revenue Share by Type (2019-2030)
10.4 China Workforce Management Software Revenue by Application (2019-2030)
10.4.1 China Workforce Management Software Revenue by Application (2019-2024)
10.4.2 China Workforce Management Software Revenue by Application (2025-2030)
10.5 China Workforce Management Software Revenue Share by Application (2019-2030)
11 Asia (Excluding China)
11.1 Asia Workforce Management Software Revenue (2019-2030)
11.2 Asia Workforce Management Software Revenue by Type (2019-2030)
11.2.1 Asia Workforce Management Software Revenue by Type (2019-2024)
11.2.2 Asia Workforce Management Software Revenue by Type (2025-2030)
11.3 Asia Workforce Management Software Revenue Share by Type (2019-2030)
11.4 Asia Workforce Management Software Revenue by Application (2019-2030)
11.4.1 Asia Workforce Management Software Revenue by Application (2019-2024)
11.4.2 Asia Workforce Management Software Revenue by Application (2025-2030)
11.5 Asia Workforce Management Software Revenue Share by Application (2019-2030)
11.6 Asia Workforce Management Software Revenue by Country
11.6.1 Asia Workforce Management Software Revenue by Country (2019 VS 2023 VS 2030)
11.6.2 Asia Workforce Management Software Revenue by Country (2019-2024)
11.6.3 Asia Workforce Management Software Revenue by Country (2025-2030)
11.6.4 Japan
11.6.5 South Korea
11.6.6 India
11.6.7 Australia
11.6.8 China Taiwan
11.6.9 Southeast Asia
12 Middle East, Africa, Latin America
12.1 MEALA Workforce Management Software Revenue (2019-2030)
12.2 MEALA Workforce Management Software Revenue by Type (2019-2030)
12.2.1 MEALA Workforce Management Software Revenue by Type (2019-2024)
12.2.2 MEALA Workforce Management Software Revenue by Type (2025-2030)
12.3 MEALA Workforce Management Software Revenue Share by Type (2019-2030)
12.4 MEALA Workforce Management Software Revenue by Application (2019-2030)
12.4.1 MEALA Workforce Management Software Revenue by Application (2019-2024)
12.4.2 MEALA Workforce Management Software Revenue by Application (2025-2030)
12.5 MEALA Workforce Management Software Revenue Share by Application (2019-2030)
12.6 MEALA Workforce Management Software Revenue by Country
12.6.1 MEALA Workforce Management Software Revenue by Country (2019 VS 2023 VS 2030)
12.6.2 MEALA Workforce Management Software Revenue by Country (2019-2024)
12.6.3 MEALA Workforce Management Software Revenue by Country (2025-2030)
12.6.4 Mexico
12.6.5 Brazil
12.6.6 Israel
12.6.7 Argentina
12.6.8 Colombia
12.6.9 Turkey
12.6.10 Saudi Arabia
12.6.11 UAE
13 Concluding Insights
14 Appendix
14.1 Reasons for Doing This Study
14.2 Research Methodology
14.3 Research Process
14.4 Authors List of This Report
14.5 Data Source
14.5.1 Secondary Sources
14.5.2 Primary Sources
14.6 Disclaimer

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