Global Speech Based Interactive Voice Response Software Market by Size, by Type, by Application, by Region, History and Forecast 2019-2030

Global Speech Based Interactive Voice Response Software Market by Size, by Type, by Application, by Region, History and Forecast 2019-2030


Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.

With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.

Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.

IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.

According to APO Research, The global Speech Based Interactive Voice Response Software market is projected to grow from US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.

Global Speech Based Interactive Voice Response Software key players include Nuance, Convergys, Cisco, West Corporatio, etc. Global top four manufacturers hold a share about 40%. North America is the largest market, with a share over 35%.

Report Includes

This report presents an overview of global market for Speech Based Interactive Voice Response Software, market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.

This report researches the key producers of Speech Based Interactive Voice Response Software, also provides the revenue of main regions and countries. Of the upcoming market potential for Speech Based Interactive Voice Response Software, and key regions or countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.

This report focuses on the Speech Based Interactive Voice Response Software revenue, market share and industry ranking of main manufacturers, data from 2019 to 2024. Identification of the major stakeholders in the global Speech Based Interactive Voice Response Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.

This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Speech Based Interactive Voice Response Software revenue, projected growth trends, production technology, application and end-user industry.

Descriptive company profiles of the major global players, including 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), Connect First (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US) and Verizon Communications Inc. (US), etc.

Speech Based Interactive Voice Response Software segment by Company

8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)

Speech Based Interactive Voice Response Software segment by Type

Cloud-based
On Premise

Speech Based Interactive Voice Response Software segment by Application

Large Enterprise
Medium Enterprise
Small Enterprise

Speech Based Interactive Voice Response Software segment by Region

North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
China Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Argentina
Colombia
Middle East & Africa
Turkey
Saudi Arabia
UAE

Study Objectives

1. To analyze and research the global status and future forecast, involving, production, value, consumption, growth rate (CAGR), market share, historical and forecast.
2. To present the key manufacturers, capacity, production, revenue, market share, and Recent Developments.
3. To split the breakdown data by regions, type, manufacturers, and Application.
4. To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints, and risks.
5. To identify significant trends, drivers, influence factors in global and regions.
6. To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.

Reasons to Buy This Report

1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Speech Based Interactive Voice Response Software market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of Speech Based Interactive Voice Response Software and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market.
5. This report helps stakeholders to gain insights into which regions to target globally.
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Speech Based Interactive Voice Response Software.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. Revenue of Speech Based Interactive Voice Response Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Analysis key trends, drivers, challenges, and opportunities within the global Speech Based Interactive Voice Response Software industry.
Chapter 3: Detailed analysis of Speech Based Interactive Voice Response Software companies' competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Speech Based Interactive Voice Response Softwarerevenue, gross margin, and recent development, etc.
Chapter 7: North America (US & Canada) by type, by application and by country, revenue for each segment.
Chapter 8: Europe by type, by application and by country, revenue for each segment.
Chapter 9: China by type, and by application, revenue for each segment.
Chapter 10: Asia (excluding China) by type, by application and by region, revenue for each segment.
Chapter 11: MEALA by type, by application and by country, revenue for each segment.
Chapter 12: Concluding Insights of the report.


1 Market Overview
1.1 Product Definition
1.2 Market Analysis by Type
1.2.1 Global Speech Based Interactive Voice Response Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 On Premise
1.3 Market Analysis by Application
1.3.1 Global Speech Based Interactive Voice Response Software Market Size Growth Rate by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprise
1.3.3 Medium Enterprise
1.3.4 Small Enterprise
1.4 Global Market Growth Prospects
1.5 Global Speech Based Interactive Voice Response Software Growth Trends by Region
1.5.1 Global Speech Based Interactive Voice Response Software Market Size by Region: 2019 VS 2023 VS 2030
1.5.2 Speech Based Interactive Voice Response Software Market Size by Region (2019-2024)
1.5.3 Speech Based Interactive Voice Response Software Market Size by Region (2025-2030)
1.6 Assumptions and Limitations
1.7 Study Goals and Objectives
1.8 Years Considered
2 Global Speech Based Interactive Voice Response Software Market Dynamics
2.1 Speech Based Interactive Voice Response Software Industry Trends
2.2 Speech Based Interactive Voice Response Software Industry Drivers
2.3 Speech Based Interactive Voice Response Software Industry Opportunities and Challenges
2.4 Speech Based Interactive Voice Response Software Industry Restraints
3 Competitive Landscape by Company
3.1 Global Speech Based Interactive Voice Response Software Revenue by Company (2019-2024)
3.2 Global Speech Based Interactive Voice Response Software Players Revenue Ranking, 2022 VS 2023 VS 2024
3.3 Global Speech Based Interactive Voice Response Software Key Company Head office and Area Served
3.4 Global Speech Based Interactive Voice Response Software Company, Product Type & Application
3.5 Global Speech Based Interactive Voice Response Software Company Commercialization Time
3.6 Market Competitive Analysis
3.6.1 Global Speech Based Interactive Voice Response Software Market CR5 and HHI
3.6.2 Global Top 5 and 10 Speech Based Interactive Voice Response Software Players Market Share by Revenue in 2023
3.6.3 2023 Speech Based Interactive Voice Response Software Tier 1, Tier 2, and Tier 3
4 Speech Based Interactive Voice Response Software Market by Type
4.1 Global Speech Based Interactive Voice Response Software Market Size by Type (2019 VS 2023 VS 2030)
4.2 Global Speech Based Interactive Voice Response Software Market Size by Type (2019-2030)
4.3 Global Speech Based Interactive Voice Response Software Market Size Share by Type (2019-2030)
5 Speech Based Interactive Voice Response Software Market by Application
5.1 Global Speech Based Interactive Voice Response Software Market Size by Application (2019 VS 2023 VS 2030)
5.2 Global Speech Based Interactive Voice Response Software Market Size by Application (2019-2030)
5.3 Global Speech Based Interactive Voice Response Software Market Size Share by Application (2019-2030)
6 Company Profiles
6.1 8X8, Inc. (US)
6.1.1 8X8, Inc. (US) Comapny Information
6.1.2 8X8, Inc. (US) Business Overview
6.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.1.4 8X8, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
6.1.5 8X8, Inc. (US) Recent Developments
6.2 Nuance Communications, Inc. (US)
6.2.1 Nuance Communications, Inc. (US) Comapny Information
6.2.2 Nuance Communications, Inc. (US) Business Overview
6.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.2.4 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
6.2.5 Nuance Communications, Inc. (US) Recent Developments
6.3 Convergys Corporation (US)
6.3.1 Convergys Corporation (US) Comapny Information
6.3.2 Convergys Corporation (US) Business Overview
6.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.3.4 Convergys Corporation (US) Speech Based Interactive Voice Response Software Product Portfolio
6.3.5 Convergys Corporation (US) Recent Developments
6.4 Avaya Inc. (US)
6.4.1 Avaya Inc. (US) Comapny Information
6.4.2 Avaya Inc. (US) Business Overview
6.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.4.4 Avaya Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
6.4.5 Avaya Inc. (US) Recent Developments
6.5 Cisco Systems, Inc. (US)
6.5.1 Cisco Systems, Inc. (US) Comapny Information
6.5.2 Cisco Systems, Inc. (US) Business Overview
6.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.5.4 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
6.5.5 Cisco Systems, Inc. (US) Recent Developments
6.6 Connect First (US)
6.6.1 Connect First (US) Comapny Information
6.6.2 Connect First (US) Business Overview
6.6.3 Connect First (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.6.4 Connect First (US) Speech Based Interactive Voice Response Software Product Portfolio
6.6.5 Connect First (US) Recent Developments
6.7 West Corporation (US)
6.7.1 West Corporation (US) Comapny Information
6.7.2 West Corporation (US) Business Overview
6.7.3 West Corporation (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.7.4 West Corporation (US) Speech Based Interactive Voice Response Software Product Portfolio
6.7.5 West Corporation (US) Recent Developments
6.8 Genesys Telecommunication Laboratories, Inc. (US)
6.8.1 Genesys Telecommunication Laboratories, Inc. (US) Comapny Information
6.8.2 Genesys Telecommunication Laboratories, Inc. (US) Business Overview
6.8.3 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.8.4 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
6.8.5 Genesys Telecommunication Laboratories, Inc. (US) Recent Developments
6.9 Verizon Communications Inc. (US)
6.9.1 Verizon Communications Inc. (US) Comapny Information
6.9.2 Verizon Communications Inc. (US) Business Overview
6.9.3 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.9.4 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
6.9.5 Verizon Communications Inc. (US) Recent Developments
6.10 IVR Lab (US)
6.10.1 IVR Lab (US) Comapny Information
6.10.2 IVR Lab (US) Business Overview
6.10.3 IVR Lab (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.10.4 IVR Lab (US) Speech Based Interactive Voice Response Software Product Portfolio
6.10.5 IVR Lab (US) Recent Developments
6.11 Aspect Software Parent Inc. (US)
6.11.1 Aspect Software Parent Inc. (US) Comapny Information
6.11.2 Aspect Software Parent Inc. (US) Business Overview
6.11.3 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.11.4 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
6.11.5 Aspect Software Parent Inc. (US) Recent Developments
6.12 24/7 Customer, Inc. (US)
6.12.1 24/7 Customer, Inc. (US) Comapny Information
6.12.2 24/7 Customer, Inc. (US) Business Overview
6.12.3 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.12.4 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
6.12.5 24/7 Customer, Inc. (US) Recent Developments
6.13 InContact Inc. (US)
6.13.1 InContact Inc. (US) Comapny Information
6.13.2 InContact Inc. (US) Business Overview
6.13.3 InContact Inc. (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.13.4 InContact Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
6.13.5 InContact Inc. (US) Recent Developments
6.14 NewVoiceMedia (UK)
6.14.1 NewVoiceMedia (UK) Comapny Information
6.14.2 NewVoiceMedia (UK) Business Overview
6.14.3 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.14.4 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Product Portfolio
6.14.5 NewVoiceMedia (UK) Recent Developments
6.15 Five9, Inc. (US)
6.15.1 Five9, Inc. (US) Comapny Information
6.15.2 Five9, Inc. (US) Business Overview
6.15.3 Five9, Inc. (US) Speech Based Interactive Voice Response Software Revenue and Gross Margin (US$ Million) & (2019-2024)
6.15.4 Five9, Inc. (US) Speech Based Interactive Voice Response Software Product Portfolio
6.15.5 Five9, Inc. (US) Recent Developments
7 North America
7.1 North America Speech Based Interactive Voice Response Software Market Size (2019-2030)
7.2 North America Speech Based Interactive Voice Response Software Market Size by Type
7.2.1 North America Speech Based Interactive Voice Response Software Market Size by Type (2019-2024)
7.2.2 North America Speech Based Interactive Voice Response Software Market Size by Type (2025-2030)
7.2.3 North America Speech Based Interactive Voice Response Software Market Share by Type (2019-2030)
7.3 North America Speech Based Interactive Voice Response Software Market Size by Application
7.3.1 North America Speech Based Interactive Voice Response Software Market Size by Application (2019-2024)
7.3.2 North America Speech Based Interactive Voice Response Software Market Size by Application (2025-2030)
7.3.3 North America Speech Based Interactive Voice Response Software Market Share by Application (2019-2030)
7.4 North America Speech Based Interactive Voice Response Software Market Size by Country
7.4.1 North America Speech Based Interactive Voice Response Software Market Size by Country (2019 VS 2023 VS 2030)
7.4.2 North America Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
7.4.3 North America Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
7.4.4 North America Speech Based Interactive Voice Response Software Market Share by Country (2019-2030)
7.4.5 United States
7.4.6 Canada
8 Europe
8.1 Europe Speech Based Interactive Voice Response Software Market Size (2019-2030)
8.2 Europe Speech Based Interactive Voice Response Software Market Size by Type
8.2.1 Europe Speech Based Interactive Voice Response Software Market Size by Type (2019-2024)
8.2.2 Europe Speech Based Interactive Voice Response Software Market Size by Type (2025-2030)
8.2.3 Europe Speech Based Interactive Voice Response Software Market Share by Type (2019-2030)
8.3 Europe Speech Based Interactive Voice Response Software Market Size by Application
8.3.1 Europe Speech Based Interactive Voice Response Software Market Size by Application (2019-2024)
8.3.2 Europe Speech Based Interactive Voice Response Software Market Size by Application (2025-2030)
8.3.3 Europe Speech Based Interactive Voice Response Software Market Share by Application (2019-2030)
8.4 Europe Speech Based Interactive Voice Response Software Market Size by Country
8.4.1 Europe Speech Based Interactive Voice Response Software Market Size by Country (2019 VS 2023 VS 2030)
8.4.2 Europe Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
8.4.3 Europe Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
8.4.4 Europe Speech Based Interactive Voice Response Software Market Share by Country (2019-2030)
8.4.5 Germany
8.4.6 France
8.4.7 U.K.
8.4.8 Italy
8.4.9 Russia
8.4.10 Nordic Countries
9 China
9.1 China Speech Based Interactive Voice Response Software Market Size (2019-2030)
9.2 China Speech Based Interactive Voice Response Software Market Size by Type
9.2.1 China Speech Based Interactive Voice Response Software Market Size by Type (2019-2024)
9.2.2 China Speech Based Interactive Voice Response Software Market Size by Type (2025-2030)
9.2.3 China Speech Based Interactive Voice Response Software Market Share by Type (2019-2030)
9.3 China Speech Based Interactive Voice Response Software Market Size by Application
9.3.1 China Speech Based Interactive Voice Response Software Market Size by Application (2019-2024)
9.3.2 China Speech Based Interactive Voice Response Software Market Size by Application (2025-2030)
9.3.3 China Speech Based Interactive Voice Response Software Market Share by Application (2019-2030)
10 Asia
10.1 Asia Speech Based Interactive Voice Response Software Market Size (2019-2030)
10.2 Asia Speech Based Interactive Voice Response Software Market Size by Type
10.2.1 Asia Speech Based Interactive Voice Response Software Market Size by Type (2019-2024)
10.2.2 Asia Speech Based Interactive Voice Response Software Market Size by Type (2025-2030)
10.2.3 Asia Speech Based Interactive Voice Response Software Market Share by Type (2019-2030)
10.3 Asia Speech Based Interactive Voice Response Software Market Size by Application
10.3.1 Asia Speech Based Interactive Voice Response Software Market Size by Application (2019-2024)
10.3.2 Asia Speech Based Interactive Voice Response Software Market Size by Application (2025-2030)
10.3.3 Asia Speech Based Interactive Voice Response Software Market Share by Application (2019-2030)
10.4 Asia Speech Based Interactive Voice Response Software Market Size by Country
10.4.1 Asia Speech Based Interactive Voice Response Software Market Size by Country (2019 VS 2023 VS 2030)
10.4.2 Asia Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
10.4.3 Asia Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
10.4.4 Asia Speech Based Interactive Voice Response Software Market Share by Country (2019-2030)
10.4.5 Japan
10.4.6 South Korea
10.4.7 China Taiwan
10.4.8 Southeast Asia
10.4.9 India
10.4.10 Australia
11 MEALA
11.1 MEALA Speech Based Interactive Voice Response Software Market Size (2019-2030)
11.2 MEALA Speech Based Interactive Voice Response Software Market Size by Type
11.2.1 MEALA Speech Based Interactive Voice Response Software Market Size by Type (2019-2024)
11.2.2 MEALA Speech Based Interactive Voice Response Software Market Size by Type (2025-2030)
11.2.3 MEALA Speech Based Interactive Voice Response Software Market Share by Type (2019-2030)
11.3 MEALA Speech Based Interactive Voice Response Software Market Size by Application
11.3.1 MEALA Speech Based Interactive Voice Response Software Market Size by Application (2019-2024)
11.3.2 MEALA Speech Based Interactive Voice Response Software Market Size by Application (2025-2030)
11.3.3 MEALA Speech Based Interactive Voice Response Software Market Share by Application (2019-2030)
11.4 MEALA Speech Based Interactive Voice Response Software Market Size by Country
11.4.1 MEALA Speech Based Interactive Voice Response Software Market Size by Country (2019 VS 2023 VS 2030)
11.4.2 MEALA Speech Based Interactive Voice Response Software Market Size by Country (2019-2024)
11.4.3 MEALA Speech Based Interactive Voice Response Software Market Size by Country (2025-2030)
11.4.4 MEALA Speech Based Interactive Voice Response Software Market Share by Country (2019-2030)
11.4.5 Brazil
11.4.6 Mexico
11.4.7 Turkey
11.4.8 Israel
11.4.9 GCC Countries
12 Concluding Insights
13 Appendix
13.1 Reasons for Doing This Study
13.2 Research Methodology
13.3 Research Process
13.4 Authors List of This Report
13.5 Data Source
13.5.1 Secondary Sources
13.5.2 Primary Sources
13.6 Disclaimer

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