Global IT Service Management (ITSM) Software Market Size, Manufacturers, Opportunities and Forecast to 2030

Global IT Service Management (ITSM) Software Market Size, Manufacturers, Opportunities and Forecast to 2030


Summary

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
According to APO Research, The global IT Service Management (ITSM) Software market was estimated at US$ million in 2023 and is projected to reach a revised size of US$ million by 2030, witnessing a CAGR of xx% during the forecast period 2024-2030.
North American market for IT Service Management (ITSM) Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
Asia-Pacific market for IT Service Management (ITSM) Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
Europe market for IT Service Management (ITSM) Software is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.
The major global companies of IT Service Management (ITSM) Software include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, CA Technologies, BMC Software, ASG Software, Axios Systems and SAP, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

Report Scope

This report aims to provide a comprehensive presentation of the global market for IT Service Management (ITSM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management (ITSM) Software.
The IT Service Management (ITSM) Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global IT Service Management (ITSM) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided. For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

Key Companies & Market Share Insights

In this section, the readers will gain an understanding of the key players competing. This report has studied the key growth strategies, such as innovative trends and developments, intensification of product portfolio, mergers and acquisitions, collaborations, new product innovation, and geographical expansion, undertaken by these participants to maintain their presence. Apart from business strategies, the study includes current developments and key financials. The readers will also get access to the data related to global revenue, gross margin by manufacturers for the period 2019-2024. This all-inclusive report will certainly serve the clients to stay updated and make effective decisions in their businesses. Some of the prominent players reviewed in the research report include:

ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo Software
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
IT Service Management (ITSM) Software segment by Type

Cloud-Based
On-Premises
IT Service Management (ITSM) Software segment by Application

SMEs
Large Enterprises
IT Service Management (ITSM) Software Segment by Region

North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
China Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE

Key Drivers & Barriers

High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.

Reasons to Buy This Report

1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global IT Service Management (ITSM) Software market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of IT Service Management (ITSM) Software and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of IT Service Management (ITSM) Software.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2019-2024, 2025-2030). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 3: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 4: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 5: Detailed analysis of IT Service Management (ITSM) Software companies' competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter 6: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter 7, 8, 9, 10 and 11: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter 12: Concluding Insights of the report


1 Market Overview
1.1 Product Definition
1.2 Global Market Growth Prospects
1.3 Global IT Service Management (ITSM) Software Market Size Overview by Region 2019 VS 2023 VS 2030
1.4 Global IT Service Management (ITSM) Software Market Size by Region (2019-2030)
1.4.1 Global IT Service Management (ITSM) Software Market Size by Region (2019-2024)
1.4.2 Global IT Service Management (ITSM) Software Market Size by Region (2025-2030)
1.5 Key Regions IT Service Management (ITSM) Software Market Size (2019-2030)
1.5.1 North America IT Service Management (ITSM) Software Market Size Growth Rate (2019-2030)
1.5.2 Europe IT Service Management (ITSM) Software Market Size Growth Rate (2019-2030)
1.5.3 Asia-Pacific IT Service Management (ITSM) Software Market Size Growth Rate (2019-2030)
1.5.4 Latin America IT Service Management (ITSM) Software Market Size Growth Rate (2019-2030)
1.5.5 Middle East & Africa IT Service Management (ITSM) Software Market Size Growth Rate (2019-2030)
2 IT Service Management (ITSM) Software Market by Type
2.1 Type Introduction
2.1.1 Cloud-Based
2.1.2 On-Premises
2.2 Global IT Service Management (ITSM) Software Market Size by Type
2.2.1 Global IT Service Management (ITSM) Software Market Size Overview by Type (2019-2030)
2.2.2 Global IT Service Management (ITSM) Software Historic Market Size Review by Type (2019-2024)
2.2.3 Global IT Service Management (ITSM) Software Market Size Forecasted by Type (2025-2030)
2.3 Global IT Service Management (ITSM) Software Market Size by Regions
2.3.1 North America IT Service Management (ITSM) Software Market Size Breakdown by Type (2019-2024)
2.3.2 Europe IT Service Management (ITSM) Software Market Size Breakdown by Type (2019-2024)
2.3.3 Asia-Pacific IT Service Management (ITSM) Software Market Size Breakdown by Type (2019-2024)
2.3.4 Latin America IT Service Management (ITSM) Software Market Size Breakdown by Type (2019-2024)
2.3.5 Middle East and Africa IT Service Management (ITSM) Software Market Size Breakdown by Type (2019-2024)
3 IT Service Management (ITSM) Software Market by Application
3.1 Type Introduction
3.1.1 SMEs
3.1.2 Large Enterprises
3.2 Global IT Service Management (ITSM) Software Market Size by Application
3.2.1 Global IT Service Management (ITSM) Software Market Size Overview by Application (2019-2030)
3.2.2 Global IT Service Management (ITSM) Software Historic Market Size Review by Application (2019-2024)
3.2.3 Global IT Service Management (ITSM) Software Market Size Forecasted by Application (2025-2030)
3.3 Global IT Service Management (ITSM) Software Market Size by Regions
3.3.1 North America IT Service Management (ITSM) Software Market Size Breakdown by Application (2019-2024)
3.3.2 Europe IT Service Management (ITSM) Software Market Size Breakdown by Application (2019-2024)
3.3.3 Asia-Pacific IT Service Management (ITSM) Software Market Size Breakdown by Application (2019-2024)
3.3.4 Latin America IT Service Management (ITSM) Software Market Size Breakdown by Application (2019-2024)
3.3.5 Middle East and Africa IT Service Management (ITSM) Software Market Size Breakdown by Application (2019-2024)
4 Global Market Dynamics
4.1 IT Service Management (ITSM) Software Industry Trends
4.2 IT Service Management (ITSM) Software Industry Drivers
4.3 IT Service Management (ITSM) Software Industry Opportunities and Challenges
4.4 IT Service Management (ITSM) Software Industry Restraints
5 Competitive Insights by Company
5.1 Global Top Players by IT Service Management (ITSM) Software Revenue (2019-2024)
5.2 Global IT Service Management (ITSM) Software Industry Company Ranking, 2022 VS 2023 VS 2024
5.3 Global IT Service Management (ITSM) Software Key Company Headquarters & Area Served
5.4 Global IT Service Management (ITSM) Software Company, Product Type & Application
5.5 Global IT Service Management (ITSM) Software Company Commercialization Time
5.6 Market Competitive Analysis
5.6.1 Global IT Service Management (ITSM) Software Market CR5 and HHI
5.6.2 Global Top 5 and 10 IT Service Management (ITSM) Software Players Market Share by Revenue in 2023
5.6.3 2023 IT Service Management (ITSM) Software Tier 1, Tier 2, and Tier 3
6 Company Profiles
6.1 ServiceNow
6.1.1 ServiceNow Comapny Information
6.1.2 ServiceNow Business Overview
6.1.3 ServiceNow IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.1.4 ServiceNow IT Service Management (ITSM) Software Product Portfolio
6.1.5 ServiceNow Recent Developments
6.2 Atlassian
6.2.1 Atlassian Comapny Information
6.2.2 Atlassian Business Overview
6.2.3 Atlassian IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.2.4 Atlassian IT Service Management (ITSM) Software Product Portfolio
6.2.5 Atlassian Recent Developments
6.3 Ivanti (HEAT Software)
6.3.1 Ivanti (HEAT Software) Comapny Information
6.3.2 Ivanti (HEAT Software) Business Overview
6.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.3.4 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Portfolio
6.3.5 Ivanti (HEAT Software) Recent Developments
6.4 IBM
6.4.1 IBM Comapny Information
6.4.2 IBM Business Overview
6.4.3 IBM IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.4.4 IBM IT Service Management (ITSM) Software Product Portfolio
6.4.5 IBM Recent Developments
6.5 CA Technologies
6.5.1 CA Technologies Comapny Information
6.5.2 CA Technologies Business Overview
6.5.3 CA Technologies IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.5.4 CA Technologies IT Service Management (ITSM) Software Product Portfolio
6.5.5 CA Technologies Recent Developments
6.6 BMC Software
6.6.1 BMC Software Comapny Information
6.6.2 BMC Software Business Overview
6.6.3 BMC Software IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.6.4 BMC Software IT Service Management (ITSM) Software Product Portfolio
6.6.5 BMC Software Recent Developments
6.7 ASG Software
6.7.1 ASG Software Comapny Information
6.7.2 ASG Software Business Overview
6.7.3 ASG Software IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.7.4 ASG Software IT Service Management (ITSM) Software Product Portfolio
6.7.5 ASG Software Recent Developments
6.8 Axios Systems
6.8.1 Axios Systems Comapny Information
6.8.2 Axios Systems Business Overview
6.8.3 Axios Systems IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.8.4 Axios Systems IT Service Management (ITSM) Software Product Portfolio
6.8.5 Axios Systems Recent Developments
6.9 SAP
6.9.1 SAP Comapny Information
6.9.2 SAP Business Overview
6.9.3 SAP IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.9.4 SAP IT Service Management (ITSM) Software Product Portfolio
6.9.5 SAP Recent Developments
6.10 Cherwell Software
6.10.1 Cherwell Software Comapny Information
6.10.2 Cherwell Software Business Overview
6.10.3 Cherwell Software IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.10.4 Cherwell Software IT Service Management (ITSM) Software Product Portfolio
6.10.5 Cherwell Software Recent Developments
6.11 Micro Focus (Formerly HPE)
6.11.1 Micro Focus (Formerly HPE) Comapny Information
6.11.2 Micro Focus (Formerly HPE) Business Overview
6.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.11.4 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Portfolio
6.11.5 Micro Focus (Formerly HPE) Recent Developments
6.12 Freshworks
6.12.1 Freshworks Comapny Information
6.12.2 Freshworks Business Overview
6.12.3 Freshworks IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.12.4 Freshworks IT Service Management (ITSM) Software Product Portfolio
6.12.5 Freshworks Recent Developments
6.13 Ultimo Software
6.13.1 Ultimo Software Comapny Information
6.13.2 Ultimo Software Business Overview
6.13.3 Ultimo Software IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.13.4 Ultimo Software IT Service Management (ITSM) Software Product Portfolio
6.13.5 Ultimo Software Recent Developments
6.14 Epicor
6.14.1 Epicor Comapny Information
6.14.2 Epicor Business Overview
6.14.3 Epicor IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.14.4 Epicor IT Service Management (ITSM) Software Product Portfolio
6.14.5 Epicor Recent Developments
6.15 TOPdesk
6.15.1 TOPdesk Comapny Information
6.15.2 TOPdesk Business Overview
6.15.3 TOPdesk IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.15.4 TOPdesk IT Service Management (ITSM) Software Product Portfolio
6.15.5 TOPdesk Recent Developments
6.16 Samanage
6.16.1 Samanage Comapny Information
6.16.2 Samanage Business Overview
6.16.3 Samanage IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.16.4 Samanage IT Service Management (ITSM) Software Product Portfolio
6.16.5 Samanage Recent Developments
6.17 Agiloft Service
6.17.1 Agiloft Service Comapny Information
6.17.2 Agiloft Service Business Overview
6.17.3 Agiloft Service IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.17.4 Agiloft Service IT Service Management (ITSM) Software Product Portfolio
6.17.5 Agiloft Service Recent Developments
6.18 Symantec
6.18.1 Symantec Comapny Information
6.18.2 Symantec Business Overview
6.18.3 Symantec IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.18.4 Symantec IT Service Management (ITSM) Software Product Portfolio
6.18.5 Symantec Recent Developments
6.19 SysAid
6.19.1 SysAid Comapny Information
6.19.2 SysAid Business Overview
6.19.3 SysAid IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.19.4 SysAid IT Service Management (ITSM) Software Product Portfolio
6.19.5 SysAid Recent Developments
6.20 SolarWinds
6.20.1 SolarWinds Comapny Information
6.20.2 SolarWinds Business Overview
6.20.3 SolarWinds IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.20.4 SolarWinds IT Service Management (ITSM) Software Product Portfolio
6.20.5 SolarWinds Recent Developments
6.21 Autotask
6.21.1 Autotask Comapny Information
6.21.2 Autotask Business Overview
6.21.3 Autotask IT Service Management (ITSM) Software Revenue, Global Share and Gross Margin (2019-2024)
6.21.4 Autotask IT Service Management (ITSM) Software Product Portfolio
6.21.5 Autotask Recent Developments
7 North America
7.1 North America IT Service Management (ITSM) Software Market Size Growth Rate (CAGR) by Country: 2019 VS 2023 VS 2030
7.2 North America IT Service Management (ITSM) Software Market Size by Country (2019-2024)
7.3 North America IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030)
8 Europe
8.1 Europe IT Service Management (ITSM) Software Market Size Growth Rate (CAGR) by Country: 2019 VS 2023 VS 2030
8.2 Europe IT Service Management (ITSM) Software Market Size by Country (2019-2024)
8.3 Europe IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030)
9 Asia-Pacific
9.1 Asia-Pacific IT Service Management (ITSM) Software Market Size Growth Rate (CAGR) by Country: 2019 VS 2023 VS 2030
9.2 Asia-Pacific IT Service Management (ITSM) Software Market Size by Country (2019-2024)
9.3 Asia-Pacific IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030)
10 Latin America
10.1 Latin America IT Service Management (ITSM) Software Market Size Growth Rate (CAGR) by Country: 2019 VS 2023 VS 2030
10.2 Latin America IT Service Management (ITSM) Software Market Size by Country (2019-2024)
10.3 Latin America IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030)
11 Middle East & Africa
11.1 Middle East & Africa IT Service Management (ITSM) Software Market Size Growth Rate (CAGR) by Country: 2019 VS 2023 VS 2030
11.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2019-2024)
11.3 Middle East & Africa IT Service Management (ITSM) Software Market Size Forecast by Country (2025-2030)
12 Concluding Insights
13 Appendix
13.1 Reasons for Doing This Study
13.2 Research Methodology
13.3 Research Process
13.4 Authors List of This Report
13.5 Data Source
13.5.1 Secondary Sources
13.5.2 Primary Sources

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