Social Media Management Market by Component (Services, Solutions), Deployment Model (Cloud, On-Premise), Enterprise Size, Application, Industry Vertical - Global Forecast 2024-2030

Social Media Management Market by Component (Services, Solutions), Deployment Model (Cloud, On-Premise), Enterprise Size, Application, Industry Vertical - Global Forecast 2024-2030


The Social Media Management Market size was estimated at USD 21.45 billion in 2023 and expected to reach USD 26.33 billion in 2024, at a CAGR 24.40% to reach USD 98.94 billion by 2030.

Global Social Media Management MarketSocial media management platform helps interact with the target audience and spread content across social media channels such as Facebook, Instagram, Twitter, LinkedIn, YouTube, and Pinterest. Social media management platforms have the potential to offer new opportunities for companies to increase their reach and visibility. This software also helps companies to measure and manage data gathered from all sorts of social platforms to analyze the reach of their data to the number of people, companies, or users and whether or not the targeted audience is appropriately engaging with the content. The end-users such as BFSI, retail, eCommerce, healthcare, telecom & IT, media & entertainment, and manufacturing are adopting social media software to reach their customers and be available on every social media platform. The growing need for businesses to advance their connections with customers is driving the growth of the social media management market. The growing preference for easy access and shorter forms of entertainment and media is expanding the usage of social media platforms. The data privacy and security issues with social media platforms are hampering the adoption across various end-use industries. The continuous incorporation of cutting-edge technologies such as AI, machine learning, and data analytics within social media platforms presents promising avenues for the expansion of the social media management market.Regional InsightsThe continuous increase in the adoption of smartphones and increasing digitalization across the countries in Asia-Pacific is creating a potential for the growth of social medial management market in the region. According to the GSM association, smartphone adoption is expected to reach 84% in India, 89% in Indonesia, 84% in Australia, 83% in Japan, 87% in Malaysia, 89% in Singapore, and 90% in South Korea by 2025. The increase in the number of small and medium enterprises and their efforts to provide excellent customer service is creating a platform for the growth of the social media management market in EMEA. According to the European Commission (EC), small and medium-sized enterprises (SMEs) are the backbone of Europe's economy, representing 99% of all European Union (EU) businesses. Around 100 million people are employed by small and medium-sized businesses, which account for more than half of Europe's GDP and are critical in adding value to every economic sector. The ongoing efforts by native market players to develop advanced social media management platforms across the Americas are expected to benefit the growth of the market in the region. For instance, in September 2022, Khoros and Talkwalker partnered to provide brands with world-class social media management, intelligence, and deep listening experience. The partnership enabled to combine the deepest intelligence with powerful engagement within the Khoros & Talkwalker platforms.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Social Media Management Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Social Media Management Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Social Media Management Market, highlighting leading vendors and their innovative profiles. These include Adobe Inc., Altorise Ventures Pvt. Ltd., Buffer, Chatmeter, Inc., Cision US, Inc., Cloud Campaign Inc., Constant Contact, Inc., ContentStudio Inc., CreatorIQ by SocialEdge, Inc., Digimind, Digital Air Strike, Inc., Eclincher, Inc., Emplifi Inc., Fiverr International Ltd., Google LLC by Alphabet Inc., HeyOrca Inc., Hootsuite, HubSpot, Inc., International Business Machines Corporation, KAWO Technology Limited, Khoros, LLC, Later by Victory Square Media Inc., Loomly, Inc., MavSocial, Meltwater, NetBase Quid, Inc., Ocoya, Oktopost Technologies Inc., Onlypult, Oracle Corporation, Promo Republic, Qualtrics LLC, Salesforce, Inc., Semrush, Sendible Limited, SharpSpring, Simplified by IDG Communications, Inc., Slate Digital Inc., SOCi, Inc., SocialBee, SocialPilot Technologies Inc., Socinova, Sprinklr, Inc., Sprout Social, Inc., Swat.io GmbH, Synthesio, Inc., Talkwalker Inc., Thryv, Inc., Vendasta Technologies Inc., Vista Social LLC, and Zoho Corporation Pvt. Ltd..

Market Segmentation & Coverage



This research report categorizes the Social Media Management Market to forecast the revenues and analyze trends in each of the following sub-markets:

Component
Services
Solutions
Deployment Model
Cloud
On-Premise
Enterprise Size
Large Enterprises
Small & Medium Enterprises
Application
Competitive Intelligence
Customer Experience Management
Risk Management & Fraud Detection
Sales & Marketing Management
Industry Vertical
BFSI
Government & Public Sector
Healthcare & Life Science
IT & Telecom
Manufacturing
Media & Entertainment
Retail & eCommerce
Travel & Hospitality
Region
Americas
Argentina
Brazil
Canada
Mexico
United States
California
Florida
Illinois
New York
Ohio
Pennsylvania
Texas
Asia-Pacific
Australia
China
India
Indonesia
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam
Europe, Middle East & Africa
Denmark
Egypt
Finland
France
Germany
Israel
Italy
Netherlands
Nigeria
Norway
Poland
Qatar
Russia
Saudi Arabia
South Africa
Spain
Sweden
Switzerland
Turkey
United Arab Emirates
United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Social Media Management Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Social Media Management Market?
3. What are the technology trends and regulatory frameworks in the Social Media Management Market?
4. What is the market share of the leading vendors in the Social Media Management Market?
5. Which modes and strategic moves are suitable for entering the Social Media Management Market?

Note: PDF & Excel + Online Access - 1 Year


1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Social Media Management Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Exponential use of social media due to escalating use of smartphones
5.1.1.2. Rising need for the multi-level and multi-faceted insights for business developments
5.1.1.3. Surging need for better customer experience and identify ROI through social media strategy
5.1.2. Restraints
5.1.2.1. Lack of standardizations and laws in social media management platforms
5.1.3. Opportunities
5.1.3.1. Soar in adoption of social media management services by small and medium businesses
5.1.3.2. Proliferation of data generation amid significant use of different social media applications
5.1.4. Challenges
5.1.4.1. Regulatory and compliance complications in social media management
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Social Media Management Market, by Component
6.1. Introduction
6.2. Services
6.3. Solutions
7. Social Media Management Market, by Deployment Model
7.1. Introduction
7.2. Cloud
7.3. On-Premise
8. Social Media Management Market, by Enterprise Size
8.1. Introduction
8.2. Large Enterprises
8.3. Small & Medium Enterprises
9. Social Media Management Market, by Application
9.1. Introduction
9.2. Competitive Intelligence
9.3. Customer Experience Management
9.4. Risk Management & Fraud Detection
9.5. Sales & Marketing Management
10. Social Media Management Market, by Industry Vertical
10.1. Introduction
10.2. BFSI
10.3. Government & Public Sector
10.4. Healthcare & Life Science
10.5. IT & Telecom
10.6. Manufacturing
10.7. Media & Entertainment
10.8. Retail & eCommerce
10.9. Travel & Hospitality
11. Americas Social Media Management Market
11.1. Introduction
11.2. Argentina
11.3. Brazil
11.4. Canada
11.5. Mexico
11.6. United States
12. Asia-Pacific Social Media Management Market
12.1. Introduction
12.2. Australia
12.3. China
12.4. India
12.5. Indonesia
12.6. Japan
12.7. Malaysia
12.8. Philippines
12.9. Singapore
12.10. South Korea
12.11. Taiwan
12.12. Thailand
12.13. Vietnam
13. Europe, Middle East & Africa Social Media Management Market
13.1. Introduction
13.2. Denmark
13.3. Egypt
13.4. Finland
13.5. France
13.6. Germany
13.7. Israel
13.8. Italy
13.9. Netherlands
13.10. Nigeria
13.11. Norway
13.12. Poland
13.13. Qatar
13.14. Russia
13.15. Saudi Arabia
13.16. South Africa
13.17. Spain
13.18. Sweden
13.19. Switzerland
13.20. Turkey
13.21. United Arab Emirates
13.22. United Kingdom
14. Competitive Landscape
14.1. FPNV Positioning Matrix
14.2. Market Share Analysis, By Key Player
14.3. Competitive Scenario Analysis, By Key Player
14.3.1. Merger & Acquisition
14.3.1.1. Keywords acquires US social media agency Digital Media Management
14.3.1.2. PA Media Group acquires social media agency Hydrogen
14.3.1.3. Piano Acquires SocialFlow to Connect Social Media Strategies to Customer Journey Orchestration
14.3.2. Agreement, Collaboration, & Partnership
14.3.2.1. Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center.
14.3.2.2. Khoros and Talkwalker, partner to deliver seamless social media management and listening
14.3.2.3. Digimind and Facelift join forces to provide the most essential tools for successful social media growth
14.3.2.4. Salesforce and Sprout Social Partner to Manage Full Social
14.3.3. New Product Launch & Enhancement
14.3.3.1. Madison Digital to launch a creative social media division
14.3.3.2. Birdeye Launches Innovative Social Media Software for Local Brands and Businesses
14.3.4. Investment & Funding
14.3.4.1. Customer experience management platform Boomtown rebrands as OvationCXM, raises USD 20 million
15. Competitive Portfolio
15.1. Key Company Profiles
15.1.1. Adobe Inc.
15.1.2. Altorise Ventures Pvt. Ltd.
15.1.3. Buffer
15.1.4. Chatmeter, Inc.
15.1.5. Cision US, Inc.
15.1.6. Cloud Campaign Inc.
15.1.7. Constant Contact, Inc.
15.1.8. ContentStudio Inc.
15.1.9. CreatorIQ by SocialEdge, Inc.
15.1.10. Digimind
15.1.11. Digital Air Strike, Inc.
15.1.12. Eclincher, Inc.
15.1.13. Emplifi Inc.
15.1.14. Fiverr International Ltd.
15.1.15. Google LLC by Alphabet Inc.
15.1.16. HeyOrca Inc.
15.1.17. Hootsuite
15.1.18. HubSpot, Inc.
15.1.19. International Business Machines Corporation
15.1.20. KAWO Technology Limited
15.1.21. Khoros, LLC
15.1.22. Later by Victory Square Media Inc.
15.1.23. Loomly, Inc.
15.1.24. MavSocial
15.1.25. Meltwater
15.1.26. NetBase Quid, Inc.
15.1.27. Ocoya
15.1.28. Oktopost Technologies Inc.
15.1.29. Onlypult
15.1.30. Oracle Corporation
15.1.31. Promo Republic
15.1.32. Qualtrics LLC
15.1.33. Salesforce, Inc.
15.1.34. Semrush
15.1.35. Sendible Limited
15.1.36. SharpSpring
15.1.37. Simplified by IDG Communications, Inc.
15.1.38. Slate Digital Inc.
15.1.39. SOCi, Inc.
15.1.40. SocialBee
15.1.41. SocialPilot Technologies Inc.
15.1.42. Socinova
15.1.43. Sprinklr, Inc.
15.1.44. Sprout Social, Inc.
15.1.45. Swat.io GmbH
15.1.46. Synthesio, Inc.
15.1.47. Talkwalker Inc.
15.1.48. Thryv, Inc.
15.1.49. Vendasta Technologies Inc.
15.1.50. Vista Social LLC
15.1.51. Zoho Corporation Pvt. Ltd.
15.2. Key Product Portfolio
16. Appendix
16.1. Discussion Guide
16.2. License & Pricing
FIGURE 1. SOCIAL MEDIA MANAGEMENT MARKET RESEARCH PROCESS
FIGURE 2. SOCIAL MEDIA MANAGEMENT MARKET SIZE, 2023 VS 2030
FIGURE 3. SOCIAL MEDIA MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. SOCIAL MEDIA MANAGEMENT MARKET DYNAMICS
FIGURE 7. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
FIGURE 8. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2030 (%)
FIGURE 10. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2030 (%)
FIGURE 12. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
FIGURE 14. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2023 VS 2030 (%)
FIGURE 16. SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. AMERICAS SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. AMERICAS SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. UNITED STATES SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 20. UNITED STATES SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. ASIA-PACIFIC SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 22. ASIA-PACIFIC SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 23. EUROPE, MIDDLE EAST & AFRICA SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 24. EUROPE, MIDDLE EAST & AFRICA SOCIAL MEDIA MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 25. SOCIAL MEDIA MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 26. SOCIAL MEDIA MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2023

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